Excellent communication about my renewal. After my domain name had lapsed I rang customer services, spoke to Lewis and he resolved everything quickly and efficiently. Also when I first created th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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If your AI Annie cannot solve our problems despite following suggested steps diligently....we have no alternative but to speak to....A HUMAN!!!! This should be triggered as part of the process. If we... Leggi di più
L'azienda ha risposto
As a non technical person Its so important to leave reviews. On several occasions Rob has helped me through things I wouldnt have a clue how to sort out. Thank you. Exemplary service again
L'azienda ha risposto
I needed to change account details due a change in our operations. My call was answered quickly and my request was dealt with straightaway after a useful discussion to explain my change in circumstan... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Impresa di web hosting
- Provider DNS
- Fornitore di soluzioni per l'e-commerce
- Provider di posta elettronica
- Provider di servizi Internet
- Web designer
Scritti dall'azienda
Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!
Scritti dall'azienda
- Our domain names give you more
- Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.
Informazioni di contatto
Team Blue Internet Services UK Limited t/a names.co.uk, 2nd Floor, Oak House, Bridgwater Road, WR4 9FQ, Worcester, Regno Unito
- 0345 363 3632
- www.names.co.uk
4,3
Eccellente
6K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good Customer Service
Good Customer Service, simplified and efficient. Resolved my genuine concerns over renewal with no major fuss or wrangling. I would recommend names.co.uk for domain management all day!
29 maggio 2026
Risposta di names.co.uk
Thank you for your fantastic feedback. We're delighted to hear that your renewal concerns were resolved efficiently and without hassle. We appreciate your recommendation and are pleased to have been able to help.
'Not our problem' technical support
Good on sales, terrible on technical support. I've been a Namesco/Simplynames customer for 25 years and until 2025 was very happy with the service. Something's changed in the technical team that means they are becoming increasingly dismissive of requests for help and, most frequently, give one line answers that in so many words say 'not our problem'. After nearly 12 months of continual disappointment in the level of technical support, I'm moving my services elsewhere.
5 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for taking the time to share your feedback and for your loyalty over the past 25 years. We're sorry to hear that your recent experiences with our technical support team have not met the standards you previously enjoyed. Your comments regarding the level of assistance and communication are concerning, and we appreciate you bringing them to our attention. We value your long-standing support and will ensure your feedback is shared with the relevant teams for review.
Having an absolute nightmare with this company
Having an absolute nightmare with this company. They locked me out of my account because I was abroad. My subscription lapsed whilst I was trying to contact them - they don't have an email address, they don't respond to facebook or instagram messages and they leave you hanging on hold at international call rates for an unacceptably long time. When they finally answered the phone they told me that because my subscription had lapsed they wanted to charge me almost three times the amount to renew my subscription. They refuse to accept that I was unable to renew because they had locked me out of the system and were not replying to messages or answering the phone. To be fair the customer service guy was really helpful and agreed that I should pay standard price - however, his boss over-ruled and is still trying to extort a hugely inflated rate to allow me access to my emails. Grrrrr!
Regarding the reply: Lots of meaningless sorry but no offer to make it right. Also telling customers they can change the settings in the control panel they have just been locked out of, is classic blame shift with a dash of refusal to understand the core problem. You locked me out, I couldn't pay and now you want me to pay more than double because of your mistakes. Jog the F on with your "computer says no" attitide and make it right. Whilst, I'm waiting for my emails to arrive I will be seeking out every significant angle of reputation damage I can manage to inflict on your tiresomely unreasonable company. I'm usually pretty good at it, so maybe damage limitation by doing the right thing fast might be "a keep your job" level of good idea 🤔
4 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced accessing your account and the frustration caused by the delays in contacting us. We understand how concerning this would have been, particularly when it affected access to your services.
For future reference, IP restrictions can be adjusted within your account settings if you are travelling abroad, helping to prevent access issues when logging in from a different location. That said, we appreciate that this may not have been clear at the time.
While we're pleased to hear that our customer service representative was helpful, it's clear that the overall experience fell short of your expectations. We appreciate your feedback and will ensure your comments are shared with the relevant teams for review.
Answered the phone quickly and fixed it
Answered the phone quickly. Told me what I'd got wrong and how to correct it. Fixed in two minutws. Liam.
5 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback. We're delighted to hear that your call was answered quickly and that the issue was identified, explained clearly, and resolved within minutes. We appreciate your kind comments.
very helpful service from a very kind…
very helpful service from a very kind and courteous tech support
1 giugno 2026
Risposta di names.co.uk
Thank you for your kind feedback. We're pleased to hear you received helpful, courteous support from our technical team, and we appreciate you taking the time to share your experience.
Risposta di names.co.uk
Thank you for your feedback. We're pleased to hear the issue was dealt with quickly and that you found the support helpful.
The staff are always very helpful
The staff are always very helpful. Calls to the technical dept are always answered promptly.
5 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback. We're pleased to hear you consistently find our staff helpful and that your calls to the technical department are answered promptly. We appreciate you taking the time to share your experience.
Great customer service
Great customer service. Tech team are always friendly as well as being super helpful especially in helping sort issues for someone who isn't hugely tech savvy. Thank you
5 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback. We're glad to hear you've had great experiences with our customer service and that our tech team has been friendly and helpful in resolving your issues. We really appreciate you taking the time to share this.
Very prompt response
Very prompt response from technical support and problem solved quickly
3 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback! We're pleased our technical support team could respond promptly and resolve your issue quickly.
Richard was most helpful and thanks to…
Richard was most helpful and thanks to him I was able to complete my new iPad set up.
4 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback! We're delighted Richard was able to help you get your new iPad set up successfully. We'll be sure to pass on your kind words.
Great service
Great service. Always manage to solve my problems in a friendly manner and with respect. Highly recommended. I've been a customer for 15 years
4 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind words and for being with us for 15 years! We truly appreciate your loyalty and recommendation.
Kyle was excellent
Kyle was excellent. First class polite and efficient support and service
3 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback. We're pleased to hear Kyle provided such polite and efficient service. We'll be sure to pass on your comments to him.
My call was answered very quickly and…
My call was answered very quickly and the tech guy quickly resolved the issues I had.
3 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback. We're glad your call was answered quickly and that our technician was able to resolve your issue promptly. We appreciate your review.
Kyle from Domain support was excellent
Kyle from Domain support was excellent. Very knowledgable and technical but put it in a language I understood. Many thanks
3 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback. We're delighted to hear Kyle was able to provide knowledgeable support and explain everything clearly. We'll be sure to pass on your thanks.
Sorted tricky problem very quickly
3 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback. We're happy to hear your problem was sorted very quickly. We appreciate you taking the time to leave us a review
Kyle was incredibly helpful
Kyle was incredibly helpful, quick, and efficient. He took the time to explain my renewal options clearly, helping me understand what could stay and what could be removed. Throughout the process, he was reassuring, knowledgeable, and made everything feel straightforward and stress-free. Excellent customer service — thank you, Kyle! ⭐⭐⭐⭐⭐
3 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback. We are pleased to hear Kyle provided great support, we will be sure to pass on your thanks!
names.co.uk email service
email service works reliably, and on the few occasions that problems have arisen (once every ~5 years) their telephone helpline has quickly and professionally resolved the problem.
2 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review. We're pleased to hear you've found our email service reliable and that our support team was able to resolve the rare issue quickly and professionally. We appreciate your continued trust in us.
Amazing
The service and support given by you client support teams is first class and represents excellent value for money
2 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback! We're delighted to hear that you've found our service and support to be first class. We truly appreciate your support and are pleased to provide excellent value for money.
Excellent Service and Always Helpful…
Excellent Service and Always Helpful Advice
2 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback! We're delighted to hear you've received excellent service and helpful advice. We appreciate your support
Thanks Kieran and nameless previous colleague
Thanks Kieran! Excellent, efficient, patient. Problem solved painlessly, as have previous issues over several years.
2 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind words! We're delighted to hear Kieran provided excellent support and resolved your issue quickly. We truly appreciate your continued support over the years.
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