I needed to change account details due a change in our operations. My call was answered quickly and my request was dealt with straightaway after a useful discussion to explain my change in circumstan... Leggi di più
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Scopri cosa dicono le persone
I need to speak to someone from Names.co.uk i want an email thread not a phone call as i'm not in the UK. I seem to be locked out of my account and my paid domain has disappeared - I need to transfer... Leggi di più
L'azienda ha risposto
I raised a support ticket on a Friday morning. Within 10 minutes I had a call from Kyle (Fawthrop). I'd explained in my initial inquiry that I was technically pretty inept, so Kyle took it upon hims... Leggi di più
L'azienda ha risposto
Customer service here is great. I had several questions answered fast and the help I needed arrived. There really was help available on the other side of the request. As someone who is just starting o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Impresa di web hosting
- Provider DNS
- Fornitore di soluzioni per l'e-commerce
- Provider di posta elettronica
- Provider di servizi Internet
- Web designer
Scritti dall'azienda
Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!
Scritti dall'azienda
- Our domain names give you more
- Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.
Informazioni di contatto
Team Blue Internet Services UK Limited t/a names.co.uk, 2nd Floor, Oak House, Bridgwater Road, WR4 9FQ, Worcester, Regno Unito
- 0345 363 3632
- www.names.co.uk
4,3
Eccellente
6K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Kyle went over and above to be helpful…
Kyle went over and above to be helpful and patient with me whilst I was struggling to navigate the app. Very impressed by his telephone manner and friendly tone.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your wonderful feedback! We're delighted to hear that Kyle was so helpful and patient while assisting you. We'll be sure to pass on your kind words—it's great to know his friendly manner and excellent support made such a positive impression
Always timely response to questions and…
Always timely response to questions and speedy solutions.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback! We're pleased to hear you've experienced timely responses and speedy solutions from our team. We appreciate your support.
I was cold called early morning
I was cold called early morning, taken by suprise was coherenced heavily into making a quick decision.i am not sure was the correct one .
Now signed up for additional fees feel unable to change the situation.
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
We're sorry to hear that you were dissatisfied with your experience.
We take concerns of this nature seriously and will review the account and the interaction to better understand the circumstances and ensure our processes were followed correctly. We will contact you shortly to keep you updated
Thank you for bringing this to our attention.
Quick clear answer to a simple query excellent help and support
Quick clear answer to a simple query. Resolved the issue fully.
6 giugno 2026
Risposta di names.co.uk
Thank you for sharing your experience
You sold my domain to some vietnamese…
You sold my domain to some vietnamese poker page so they could blackmail me for selling back domain for some crazy amount of money. I had this domain for several years so it was registered to the email I am not using anymore. No phonecall, no alternative warning about risk. I thought its all going with automated renewal rules. I was broke on that moment and you faild. I cannot trust you anymore and I will advise everyone to avoid you at all cost. Fully deserved 1*. Miserable...
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
We're sorry to hear that you are disappointed with your experience.
Domain names are renewed based on the renewal preferences set on the account. Renewal reminder notifications are issued in advance of expiry, and customers can manage their renewal settings and contact details through their Control Panel at any time.
Once a domain name expires and is not renewed, it may become available for registration by another party. Unfortunately, we have no control over who may subsequently register a domain once it has been released by the registry.
We appreciate that losing a long-held domain can be frustrating and understand your disappointment. However, we would encourage customers to keep their contact details up to date and review renewal notifications regularly to help avoid this situation.
Efficient, friendly service
Friendly service (after a bit of a wait but nothing drastic). Kyle quickly made the changes to the account and found a package that simplified our lives and saved a couple of hundred pounds over the next year or two - what's not to like?
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback
Great customer service
Great customer service. Thanks to Benjamin, Rohan and Jomin for the help in sorting out the block on sending to gmail accounts.
We really appreciated being able ultimately to speak to a real person!
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind review. We're delighted to hear that Benjamin, Rohan and Jomin were able to help resolve the issue with sending to Gmail accounts.
We know how important it is to get timely support when you need it, so we're especially pleased that being able to speak with our team directly made a difference.
Thank you for choosing us, and we'll be sure to pass on your feedback to the team.
AVOID SCAMMERS !!!!!!!!!!!!
Terrible company using the old auto renew excuse to whip money out your bank and not refund it.
I bought a service for a year. Categorically did not click auto renew unless it was pre ticked on the form as it was only a business concept we were considering. We didnt start it moved on and forgot about that. I did have a cpl of emails from them which I ignored as I didnt want to renew as I was busy.
They then swiped £74 out of my account without my knowledge or permission. I called them straight away only for them to tell me they had given my money to someone else and they needed to ask for it back. JUST AVOID THIS COMPANY ABSOLUTE SCAMMERS. The member of staff i spoke to was the smarmiest little sub human Iv ever had to talk to in my life.
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
We're sorry to hear that you were unhappy with your experience.
Renewal reminder emails are sent in advance of renewal dates, typically beginning around six weeks beforehand, giving customers the opportunity to review their services and make any changes if required. Customers also have access to their online Control Panel 24/7, where services, renewal preferences, and cancellations can be managed at any time.
We are disappointed to read some of the comments made about our team. We expect all interactions to remain respectful and are confident that our colleagues acted professionally while assisting with your enquiry.
Should you wish to discuss the matter further, please contact our support team on 0345 363 3633 directly.
Excellent customer service
Excellent customer service from a friendly and knowledgeable person.
29 maggio 2026
Risposta di names.co.uk
Thank you for your kind feedback. We're delighted to hear you received excellent customer service from a friendly and knowledgeable member of our team. We appreciate your support and look forward to assisting you again in the future.
I appreciate it when a company makes it…
I appreciate it when a company makes it as easy to cancel. Easy on easy off is the best way. Kyle at customer services was super helpful. Deserves a big raise. Cheers
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for sharing your feedback
Kyle was super helpful and efficient in…
Kyle was super helpful and efficient in helping me cancel my account.
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review!
We're pleased to hear that Kyle was helpful and efficient in assisting with your account cancellation. We'll be sure to pass on your kind comments to him. We appreciate your feedback and wish you all the best for the future.
The helpfulness of Kyle
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review!
We're delighted to hear that Kyle was helpful and provided you with a positive experience. We'll be sure to share your kind feedback with him.
Really helpful and quick to respond
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback!
We're pleased to hear you found our team helpful and quick to respond. We appreciate your support and are always here whenever you need us.
Risposta di names.co.uk
Thank you for your kind words. We're pleased to hear you were happy with the support provided and appreciate your feedback.
Amazing customer service
Amazing customer service. So knowledgeable assistant and experienced. Soo very polite as well
3 giugno 2026
Risposta di names.co.uk
Thank you for your wonderful feedback. We're delighted to hear you found our team knowledgeable, experienced, and polite. Your kind words are greatly appreciated.
Risposta di names.co.uk
Thank you for your feedback. We're pleased to hear your query was resolved quickly and successfully. We appreciate your support.
Good Customer Service
Good Customer Service, simplified and efficient. Resolved my genuine concerns over renewal with no major fuss or wrangling. I would recommend names.co.uk for domain management all day!
29 maggio 2026
Risposta di names.co.uk
Thank you for your fantastic feedback. We're delighted to hear that your renewal concerns were resolved efficiently and without hassle. We appreciate your recommendation and are pleased to have been able to help.
'Not our problem' technical support
Good on sales, terrible on technical support. I've been a Namesco/Simplynames customer for 25 years and until 2025 was very happy with the service. Something's changed in the technical team that means they are becoming increasingly dismissive of requests for help and, most frequently, give one line answers that in so many words say 'not our problem'. After nearly 12 months of continual disappointment in the level of technical support, I'm moving my services elsewhere.
5 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for taking the time to share your feedback and for your loyalty over the past 25 years. We're sorry to hear that your recent experiences with our technical support team have not met the standards you previously enjoyed. Your comments regarding the level of assistance and communication are concerning, and we appreciate you bringing them to our attention. We value your long-standing support and will ensure your feedback is shared with the relevant teams for review.
Having an absolute nightmare with this company
Having an absolute nightmare with this company. They locked me out of my account because I was abroad. My subscription lapsed whilst I was trying to contact them - they don't have an email address, they don't respond to facebook or instagram messages and they leave you hanging on hold at international call rates for an unacceptably long time. When they finally answered the phone they told me that because my subscription had lapsed they wanted to charge me almost three times the amount to renew my subscription. They refuse to accept that I was unable to renew because they had locked me out of the system and were not replying to messages or answering the phone. To be fair the customer service guy was really helpful and agreed that I should pay standard price - however, his boss over-ruled and is still trying to extort a hugely inflated rate to allow me access to my emails. Grrrrr!
Regarding the reply: Lots of meaningless sorry but no offer to make it right. Also telling customers they can change the settings in the control panel they have just been locked out of, is classic blame shift with a dash of refusal to understand the core problem. You locked me out, I couldn't pay and now you want me to pay more than double because of your mistakes. Jog the F on with your "computer says no" attitide and make it right. Whilst, I'm waiting for my emails to arrive I will be seeking out every significant angle of reputation damage I can manage to inflict on your tiresomely unreasonable company. I'm usually pretty good at it, so maybe damage limitation by doing the right thing fast might be "a keep your job" level of good idea 🤔
4 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced accessing your account and the frustration caused by the delays in contacting us. We understand how concerning this would have been, particularly when it affected access to your services.
For future reference, IP restrictions can be adjusted within your account settings if you are travelling abroad, helping to prevent access issues when logging in from a different location. That said, we appreciate that this may not have been clear at the time.
While we're pleased to hear that our customer service representative was helpful, it's clear that the overall experience fell short of your expectations. We appreciate your feedback and will ensure your comments are shared with the relevant teams for review.
Answered the phone quickly and fixed it
Answered the phone quickly. Told me what I'd got wrong and how to correct it. Fixed in two minutws. Liam.
5 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback. We're delighted to hear that your call was answered quickly and that the issue was identified, explained clearly, and resolved within minutes. We appreciate your kind comments.
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