I need to speak to someone from Names.co.uk i want an email thread not a phone call as i'm not in the UK. I seem to be locked out of my account and my paid domain has disappeared - I need to transfer... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I raised a support ticket on a Friday morning. Within 10 minutes I had a call from Kyle (Fawthrop). I'd explained in my initial inquiry that I was technically pretty inept, so Kyle took it upon hims... Leggi di più
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Customer service here is great. I had several questions answered fast and the help I needed arrived. There really was help available on the other side of the request. As someone who is just starting o... Leggi di più
L'azienda ha risposto
I never seem to have straightforward problems, and my recent website issues were no exception. Luckily, I got through to Duncan at Namesco, who grasped the whole issue — some of it going back years —... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Impresa di web hosting
- Provider DNS
- Fornitore di soluzioni per l'e-commerce
- Provider di posta elettronica
- Provider di servizi Internet
- Web designer
Scritti dall'azienda
Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!
Scritti dall'azienda
- Our domain names give you more
- Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.
Informazioni di contatto
Team Blue Internet Services UK Limited t/a names.co.uk, 2nd Floor, Oak House, Bridgwater Road, WR4 9FQ, Worcester, Regno Unito
- 0345 363 3632
- www.names.co.uk
4,3
Eccellente
6K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Have used this company for nearly 10…
Have used this company for nearly 10 years now and never had an issue. If I need to know something, I just call customer services and the answer is always right there. Their customer services staff is quick and knowledgeable. Highly recommended.
16 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your continued support over the last 10 years! We're so pleased to hear you've always had a positive experience with our team. Your recommendation means a lot to us, and we look forward to supporting you for many more years to come.
Risposta di names.co.uk
Thank you for your feedback! We're delighted to hear you received excellent service. We really appreciate your support!
I spoke with Kyle about paying my…
I spoke with Kyle about paying my renewal, and he sorted it out in a matter of seconds! - Great service - Thank you!
15 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback! We're pleased to hear Kyle was able to sort out your renewal payment so quickly. We'll be sure to pass on your thanks—great to know you received such great service!
Kyle was really helpful
Kyle was really helpful, explained everything brilliantly.
Super service
15 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your lovely feedback! We're delighted to hear Kyle was so helpful and explained everything clearly. We'll be sure to share your kind words with him.
Good service
Kyle was very helpful and efficient; managed to do what I needed to do quickly and in a friendly manner.
15 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback! We're glad Kyle was able to help efficiently and make the process quick and friendly. We'll be sure to pass along your comments to him.
Responsive and friendly
Responsive and friendly. Just what a Support function should be.
12 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind feedback! We’re really pleased to hear you found our support team responsive and friendly—that’s exactly the experience we aim to provide. We appreciate you taking the time to share this.
The response was quick
The response was quick , kind and helpful. It means a lot to me to be able to speak to a human and to fix issues without a fuss
8 giugno 2026
Risposta di names.co.uk
Thank you for your kind feedback. We're delighted to hear you received quick, helpful support and that your issue was resolved without any fuss. We appreciate your support and are always here to help.
My problem was solved very quickly
10 giugno 2026
Risposta di names.co.uk
Thank you for your review. We're pleased to hear your issue was resolved quickly and that you had a positive experience with our support team.
Quick quid oppitunists at best
Well, what can I say.
- Domain renewal prices HIGHLY inflated above the market value (.uk/.co.uk) (Most providers £10-12 per year, these is nearly £20 a year inc VAT)
- Free to transfer in like every other provider BUT if you want to transfer out, £10 +VAT per domain. I had 7 domains, every other provider allows free .uk domain transfers in and out, Nominet only impose fees when you require them to do this, they do not charge fees to do this to providers since it is an automated process
I have seen on other reviews that they complained and had been offered "free" transfer out of their domain, why charge in the first place unless its a cash grab on people who do not know any better.
When you raise a ticket, generally it takes 48 hours for a reply, so the extra income is not going on 24/7 staffing costs by the looks of it either.
I went though nominet and moved all my domains for £24 in total instead of the £84 these would have demanded.
14 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for sharing your feedback. Our pricing and transfer fees are published and customers are free to compare providers and choose the option that best suits their needs. Transfer-out fees cover the administration and support involved in processing these requests and are applied in line with our policies.
We're sorry to hear that our services did not meet your expectations and wish you all the best with your new provider.
Jose dealt with my issue with a full…
Jose dealt with my issue with a full analysis and explanationand then made the required changes to my account settings. I cannot fault the help I recei ed.
9 giugno 2026
Risposta di names.co.uk
Thank you for your review. We're delighted to hear that Jomin provided a thorough explanation and resolved your issue efficiently. We'll be sure to pass on your kind feedback to him.
got a human being on the phone quickly
Initial AI generated email easy to understand but didn't solve but then got a human being on the phone quickly. Helpful but still didn't solve but follow-up email received in less than 24 hours did. Good service
12 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback. We're pleased to hear our team was able to assist you promptly and that your issue was ultimately resolved. We appreciate your comments and your support.
Buy your domain names elsewhere
Buy your domain names elsewhere. What an absolute farce. Website was hosted for a few days, then they start their nonsense about verification of emails. I did not receive these emails. Yet, now they want ID and everything to prove my identity. Absolutely not. It's a small non-offensive, WEDDING website for crying out loud. I am not providing personal details of ID, passports etc. to some support staff.
Now they are holding my domain hostage, and their customer service are useless. I have tried everything in their emails, I am getting NOWHERE.
Just go elsewhere, this company is the worst.
In reply to their response - they cannot tell me why I am not receiving the verification emails, but I receive all their other emails? Clearly something broken in the chain, yet they want ID to "prove I am human". Seriously, that's ridiculous.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
We're sorry to hear you feel this way.
To clarify, the verification requirements are mandated by domain registry rules designed to prevent fraud and unauthorised activity. These checks apply to all customers equally, regardless of whether a website is commercial, personal, or for a wedding.
We offered a free transfer away so you could move your domain to another provider; however, we cannot remove the verification lock, as it is a registry-mandated requirement that applies to all registrants and providers.
The restrictions on the domain are the result of these mandatory registry requirements, not a discretionary decision by our support team.
Issue was sorted very quickly and the…
Issue was sorted very quickly and the person was very helpful and friendly.
2 giugno 2026
Risposta di names.co.uk
Thank you for taking the time to leave a review. We're delighted to hear that your issue was resolved quickly and that you found our team member helpful and friendly. We'll be sure to pass your kind feedback on to them. We appreciate your support and are always here if you need any further assistance
Risposta di names.co.uk
Thank you for your review. We're pleased to hear that your issue was resolved quickly and that you found our support helpful. We appreciate your feedback
I recently purcExcellent Customer Support and Quick Resolutionhased a domain from…
I recently purchased a domain from Names.co.uk and ran into an issue during the payment process. Since it was my first time dealing with this particular problem, I gave their support team a call.
I'm glad I did. The customer service representative was friendly, professional, and very helpful. They quickly understood the issue, guided me through the necessary steps, and resolved everything without any hassle.
It's always reassuring when a company has a support team that genuinely wants to help. Thanks to their assistance, I was able to complete my purchase smoothly. A great experience overall, and I wouldn't hesitate to use Names.co.uk again in the future.
8 giugno 2026
Risposta di names.co.uk
Thank you for taking the time to share your experience. We're delighted to hear that our support team was able to quickly identify the issue and guide you through the resolution process. Providing friendly, professional, and effective assistance is something we take great pride in, so it's wonderful to know we delivered that for you.
We're pleased everything was resolved smoothly and that you were able to complete your purchase without further difficulty. We appreciate your kind words
Helpful, charming and quick
The very helpful, charming support guy was great - No messing, sorted my issue immediately, thanks!
11 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review. We're delighted to hear that your issue was resolved quickly and efficiently. We'll be sure to pass your kind comments on to the team member who assisted you. We appreciate your feedback and thank you for choosing us.
They suspended our website because they…
They suspended our website because they refused to use a credit on our account (created by their incompetence) to part pay for it. This credit will stay for ever as they will only use it towards annual payments not monthly. Robdogs.
11 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback. We appreciate your frustration; however, notifications regarding outstanding payments and service status are sent by email and are also available within the control panel. Monthly services can only be paid by card or Direct Debit, as these are recurring payments that usually automatically renew each month. Unfortunately, account credit cannot be applied to monthly recurring payments. If you would like us to review your account in more detail, please contact our support team.
Had difficulty updating domain renewals…
Had difficulty updating domain renewals online. Customer phone support was excellent, polite and helpful and resolved the issues efficiently. Reassuring confirmation of changes sent in email.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review. We're pleased our support team was able to resolve the renewal issues efficiently and provide clear confirmation of the changes. We appreciate your feedback and are glad we could help.
Very helpful staff
Very helpful staff, when I called with a problem
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind review! We're glad our team could help resolve your problem quickly and provide the support you needed.
Kyle went over and above to be helpful…
Kyle went over and above to be helpful and patient with me whilst I was struggling to navigate the app. Very impressed by his telephone manner and friendly tone.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your wonderful feedback! We're delighted to hear that Kyle was so helpful and patient while assisting you. We'll be sure to pass on your kind words—it's great to know his friendly manner and excellent support made such a positive impression
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