Mulberry Bush Ltd Recensioni 

I recently bought Le Grand Garage with Vehicle Bundle for my 2 year old grandson .( I'd previously ordered a toy garage from another company and was very disappointed, parts missing, less solid and poorer quality, - it was subsequently returned).
Having spoken with very helpful Paul at Mulberry Bush about this wooden garage, I ordered it. Delivery was prompt, the items were beautifully wrapped/protected and construction instructions very clear.( took me a couple of hours).
The garage is absolutely beautiful, a really superior product and definitely worth the money paid. The component parts are sturdy & strong and the detail of it, and the vehicles are delightful.
The joy on my grandson's face as he opened his present was priceless. He has spent many hours playing with his garage and at the moment is getting particular joy out of filling the cars with petrol!I expect this garage will be a favourite toy for a long time to come.
I know the importance of making the right decision when spending this amount of money and as such, I have no hesitation in recommending this garage (and vehicles) to other customers.

Wonderful Sunday lunch. The staff went out of their way to look after our large group of 10 in the upstairs dining room. One of the best pub roasts I have had, with great service.

I purchased the Cherry Tree Hall wooden dolls house for my 3 year old grand-daughter for Christmas with accessories from this company and cannot rate them highly enough. The website was easy to use, delivery excellent and prompt and the house and accessories were well packed for shipment. The bundle package offered by the Mulberry was excellent as it worked out cheaper than buying the accessories required for the house separately.

The wooden toys from Le Toy Van range are excellent and well made and are played with daily as they are loved by my grand-daughter (I will write a separate review on the companies profile). This was one excellent Christmas present (expensive but worth it)!

Would highly recommend this company, their delivery and customer service. I will be returning again for future purchases.

Thank you for your reply to my review. There are a couple of points with which I take issue. The "dexterity" which you note is a requirement to use the toy is beyond the ability of the children and therefore they will not learn from it. I found it impossible to balance half of the figures included. As for the question of refund or exchange: in my phone call asking to return the item, I asked for a credit note so that I could purchase goods of equal value. There seemed little point in a replacement with the same failings; I was told the options were exchange or refund, and so I had no real choice. May I suggest a "No Quibble" returns policy should include a third option, alternative replacement(s), post free in both directions (ie in returning the item which fails to meet requirements, and for alternative selections to the same value). On my budget, I cannot afford to purchase educational items if this involves a loss every time an item does not meet the requirements.

The speed of delivery and quality of the item received was first class. I will definitely be using the site again, and will be recommending to my family and friends. A brilliant find on the Google search engine.!

I recently came across Mulberry Bush Ltd having received one of their catalogues in the post. I loved the great range of thoughtfully selected toys and decided to place an order for a couple of items for my Granddaughter's birthday. I was pleasantly surprised at the great customer service I received. The phone was answered promptly and the lady who took my order was very polite, friendly and efficient. My parcel arrived in the timescale I was quoted. The parcel was well packed and the items I ordered were of a very good quality at a competitive price. Thank you Mulberry Bush I will be ordering again.

I ordered a personalised item which would normally require 2 weeks notice - phoned Customer Services and asked if I could possibly get it a bit sooner. Charming lady told me "no problem". It arrived today, beautifully packaged in eco-friendly packing material. Brilliant service and I shall definitely use them again.

Wonderful selection of items. I loved my Jellyfish mood tank in particular. Really easy to order and arrived much sooner then expected. Top Marks!

Hi, I have ordered twice recently and have been very impressed with the customer service and quality of the items. I like the fact that their gifts are unique and some were Birthday presents for my daughter's friends and there was no duplication from other friends! I did have a problem with one item but this issue was resolved very quickly once I gave details of the fault and a replacement was provided. Would highly recommend, website easy to use and staff on phone very helpful and knowledgeable. Christmas order coming soon!

Awful custom service, extremely rude. Extortionate delivery charges, poor packaging

Awful company. Very aggressive and poor customer service when complaint made about faulty item and having to stay in for 10 hours for a failed collection with a young baby. Promised call backs never happened and over priced. Same goods cheaper elsewhere with better customer service.

Used this company for years and years, so thought they were brilliant; until something was wrong with a product. Then they insisted the product was fine and no-one else had a problem! They did not give us our money back.

Great product and my nephew was very happy "saving" us in his fireman outfit. (I already bought one for my son at Christmas.)

Requested and paid for gift wrap. Item not gift wrapped, complained, no response and money not returned. My experience is this company is dishonest.

We lived in Australia before my daughter was born and my husband is Australian, so it's nice to have some aussie animal toys/books to help us connect her to some of her roots, but they are hard to come by here. When I saw this kangaroo push along toy I had to buy it for her 1st birthday. I'm so pleased with it, the quality is lovely and such a fantastic price. Really quick delivery too, very impressed with my first Mulberrybush purchase!

Deliveries made when scheduled. Toys were brilliant and good quality.

Bought Bigjigs track expansion kit, t-junction and red brick tunnel from Mulberry Bush. Great service, all arrived as scheduled and good price. The track is all compatible with Brio, Toys 'R' Us and Tesco (Carousel) track. Our two year old girls love the tunnel especially. Would recommend products and Mulberry Bush.

I ordered some personalised gifts for a member of family which took over 3 weeks to arrive. They came just before Christmas on the 21st December and I had ordered a box of red personalised HB names pencils and a personalised name tin.

The pencils were a very oppressive dark almost burgundy colour and not at all like the website photo showing more of a cherrry red pencil (recipients favourite colour) and as per her request.

The tin arrived dented and with a lid that was loose / poor fitting which simply slips off so not a closed tin.

I immediately contacted them that same day on the 21st and from the photo I sent they said the pencils "The pencils are the shade of red they have always been, as shown online and in our catalogue, your pencils are from the same batch as those photographed. We are not able to refund or exchange personalised items unless they are faulty."

Firstly, I have never seen or ordered from their catalogue so that is insignificant. Secondly, surely they should be requesting ro have them back via Freepost to inspect in person which is what I was requesting and for a replacement colour to be sent? I can assure all reviewers that the colour does not match in the slightest. I had the pencils in hand so surely I can see the difference. I am also not colour blind.

Instead I am met with a rigid conflicting response both denial and dismissive.

As for the tin, they said "We would like the tin to be returned to us so that any fault can be addressed with the supplier and that is easier when we have the item concerned that is faulty in our possession"

They said they could then refund me for that or replace it AFTER Christmas. How would that have been any good? Expecting me to give the recipient a gift after Christmas and not having one for the day itself!

They did not see my point of view and the pencils are so visibly different in colour it is ridiculous! They then later said via a PayPal dispute that there can be colour variations! Yet nothing indicates that on the website decription. Had it done so I would not have ordered in the first place.

Poor tone and general customer service. My advice is to not order red HB pencils if you are expecting a standard "red" finish and live in hope when ordering anything else in case any other part of your order is not as expected.

In the end I ordered a replacement set of pencils elsewhere which arrived the next day at no extra cost and in time for Christmas. The Mulberry Bush ones were not given as a gift and likely to go in the bin as I did not want a disappointed child expecting cheery bright red named HB pencils and being given an oldey worldy style of red instead.

Mulberry Bush said in one of their email response "We are sorry you are disappointed but hope when the child receives them she will enjoy having something special with her name on." quite patronising and presumptuous as they do know the child.

Unfortunately PayPal also did not ask for photo evidence from me or read into my case so did little to help resolve the dispute.

I notice that Paul Copeland the MD always comes back to any negative reviews and the tone offers no acknowledgment of a customer's valid views, so I expect it will be a one sided response and still not offering to have inspected those blasted pencils in person. Photos will always depict darker and if there are colour variations, their product description should note this. However, if they are exactly as their catalogue and website then they should arrive as such. They did not and This company is inflexible and also lacked heavily in Christmas spirit!

The quality of the merchandise was very good. The junior tiddly-winks gift was beautifully crafted and was played with for hours. The rag doll was very sweet and Penguin Pile up also enjoyed.

I brought fire engine books for my daughter and nephew (both almost 3yo) they absolutely loved them. Really encourages imaginative play. The books are bigger than I thought they'd be but easily stored as folds quite flat. Really great sturdy affordable product which will hopefully be used for some time! Thanks Mulberry Bush!