Mulberry Bush Ltd Recensioni 

My parcel arrived today. The lead time from the order was very good considering that I ordered a personalised item. The crayons look to be of good quality and I think they will be well received on Christmas Day.
I will be having a browse through the enclosed catalogue you sent. The crayons could be the first step to a less stressy Christmas.

I had no issues with my purchase and the customer service was great (the initial item was damaged and Mulberry Bush quickly sorted a replacement, sent free of charge and told me to keep the original item too).

However, after purchasing from Mulberry Bush, I received an influx of unsolicited mail.

After contacting one of the companies, I learned that they purchased my personal data from Mulberry Bush.

I did not opt into this so I contacted them and was told:

“We do have a box for you to tick if you do not wish us to share your data”

This is a breach of GDPR.

Opt-out boxes are not allowed under GDPR.

Assumed consent is not sufficient to sell customer data.

I have explained this to Mulberry Bush but their response was that it is stated in their privacy policy that they will share your personal data unless you opt-out.

Again, this is not permissible under GDPR.

So proceed with caution and be sure to tick the box to opt out of third party contact unless you want your name on the mailing list of 100s of companies and charities!

*****Updated in response to the reply received below:

I spoke with the ICO who confirmed you had breached GDPR by using an opt out box rather than an opt in box.

They will hopefully be in touch to advise you on how to become GDPR compliant.

I really am surprised that even still you are unable to grasp that opt out boxes are not permitted under GDPR.

Fast delivery. Toys are fabulous every single one of them .. I am so pleased I discovered Mulberry Bush

Considered purchase due to price, but not disappointed - good quality and not to difficult to assemble the house.
The sets are beautiful and intend to keep some back as presents for my granddaughter’s next birthday and this Christmas.

Brought the LIVE Butterfly Farm Kit to find out that it doesn't come with Live Butterfly larvae! an additional postage cost is required for the Larvae once you receive the hoop in the post? not clear when purchasing this product, the picture showing the kit clearly shows the box of live larvae included so why are you charging again! for posting the whole kit and why is up to the customer to contact the Larvae supplier, surely thats your job? Highly Deceiving to say the least!

We had an issue with a Galt product purchased through the site - the people at Mulberry Bush couldn't have been more helpful. They contacted Galt on my behalf and got them to send a replacement part.

They even emailed me after a few days to say they hadn't forgotten about me and were chasing up as they hadn't heard yet from Galt.

Galt sent the item quickly too. All round good experience.

My order got sent to the wrong address. They tried to blame me saying I entered the wrong address when that was not the case. They then said I had to go and collect my order myself or pay for a new one. Disgusting service and a disappointed 4 year old

For Christmas 2022 I ordered my son the big yellow crane. Fantastic item - he adores it. Recently, probably due to over excited toddler use, one of the turning wheels came lose which meant he couldn't wind the winch back up. I emailed Mulbery Bush asking if I could buy a replacement part. The following week we got a surprise parcel in the mail. Let me tell you, Mulberry Bush went above and beyond with the replacement item. Little boy absolutely over the moon! Top company! Highly recommend!!

I ordered a puzzle from Mulbery Bush and was disappointed when it did not come. On further investigation we discovered I had put the wrong address on it and hadn’t read the confirmation order which showed the incorrect address I had put.
Thanks to Mulberry Bush for their patience whilst we discovered what had happened. Top tip don’t order late at night.

Possibly the worst shopping decision I ever made. My elderly mum showed me the catalogue and we choose things for my girls for Christmas. It seemed so cute I sent ideas to my mother in law. EVERYTHING MY CHILDREN GOT WAS TOTAL RUBBISH AND BROKE/DIDNT WORK. TOTAL RIP OFF.
Childrens bows and arrows.. didn’t fire even 5cm let alone a meter!! Just flopped down.
The Cats and dogs umbrella broke on first opening the plastic was so flimsy!
The pogo sticks have such stiff springs that they don’t bounce at all! Or even move!
The children hair highlights did nothing not a jot of colour on their hair!
The volcano didn’t erupt! It was rubbish
The sea scope is totally useless you can’t see anything.
We called and complained about the bows ( the other gifts hadn’t been played with opened by then) and they said if we send them back they will refund my mother in law. She received nothing.( see below)
Hundreds of wasted pounds and disappointed children. Do not buy from this scam company!!! I feel sick at the total waste of human time, and landfill rubbish!!!
******And in reply to your answer below about not selling this stuff, that’s total rubbish!!!! I have photo shots from you website! If trust pilot would let me post them I would. You may have changed you catalogue since Christmas which is handy eh!
And sorry yes, my mother in law did find the refund on her account so that’s a small positive. Please take time to try and use the stuff you sell it!

Great friendly service! Ordered on the phone and they dispatched straight away for next day delivery.

We were so pleased with the 'Zoo Building Blocks' that we looked again at Mulberry Bush Toys for our great niece's Christmas present & fell in love with Oldfield Farm & opted for the bundle which seemed excellent value. Received it today, without unpacking it, it all looks to be every bit as good as we'd hoped & we're sure it will be a hit on Christmas morning.

Excellent customer service.

The lady I spoke to on the phone after delivery service took my parcel to wrong address went above and beyond to help me get the parcel back.

Website and toys are stunning.

Lovely range of products. Ordered on Friday and arrived Monday morning, securely packaged, so a very happy customer.

This is my 2nd purchase from Mulberry Bush. When I recently encountered an issue with my items not being delivered (by Royal Mail), Andrea was on hand to help, to make sure I received my order in time for Christmas. All 3 wooden toys all arrived the next day. Amazing outstanding customer service by Mulberry Bush Ltd. I will definitely be shopping here again. My Granddaughter absolutely loved her new wooden toys, such good quality. Thank you so much!

Lovely items, delivered quickly.
Placed my first order this Christmas and will likely use again.

With our TNT parcel full of grandkids Christmas presents lost in transit, one call to Mulberry Bush made our Christmas. They turned around a full list of toys, packaged and sent to arrive the next day....just before Santa.
Our number one go to shop in the future.
Thanks
Happy grandparents

Absolutely ludicrous postage charges. They offer free delivery but only over the £75 mark which is very high! They say they offer returns but these are not free and no returns labels are provided; these have to be printed out by you so impossible if you don’t have a printer. You also have to foot the bill for postage yourself and if your return brings you back under 75 they take £4 postage off your refund!!!!! I’ve sent back a £19 toy and only ended up getting back £11 (they refunded £15 having reclaimed their original ‘free’ postage and it cost me £4 to return) not to mention the inconvenience of actually organising the return. Very poor way to treat customers who are spending a lot of money.

This was my first order with this company and most certainly will not be the last. Very quick and efficient. I ordered a Poppy Rag Doll and it arrived very quickly and very well packed. I will definitly shop again as there is such a good choice of toys for varying ages. Thank you.

I recently bought Le Grand Garage with Vehicle Bundle for my 2 year old grandson .( I'd previously ordered a toy garage from another company and was very disappointed, parts missing, less solid and poorer quality, - it was subsequently returned).
Having spoken with very helpful Paul at Mulberry Bush about this wooden garage, I ordered it. Delivery was prompt, the items were beautifully wrapped/protected and construction instructions very clear.( took me a couple of hours).
The garage is absolutely beautiful, a really superior product and definitely worth the money paid. The component parts are sturdy & strong and the detail of it, and the vehicles are delightful.
The joy on my grandson's face as he opened his present was priceless. He has spent many hours playing with his garage and at the moment is getting particular joy out of filling the cars with petrol!I expect this garage will be a favourite toy for a long time to come.
I know the importance of making the right decision when spending this amount of money and as such, I have no hesitation in recommending this garage (and vehicles) to other customers.