I am delighted with the puzzle I received from your company. Excellent quality. My grandson's name covers 11 letters with an hyphen. You have done a great job. Lovely Autumnal colours!
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Excellent products, excellent service! Needed to add to order, left e-mail message very late on Friday night, received response early Saturday morning, followed up with phone call again on Saturday.... Leggi di più
Very good customer care. Speedy delivery. Good quality interesting products. I just think some of the toys- especially the wooden ones are expensive.
Mulberry Bush saved the day . I can’t thank you enough . I suddenly realised it was my Grandaughters birthday in 2 days time she lives in Cheshire and I did not have a present . Not only did Mulberry... Leggi di più
Dettagli dell'azienda
- Negozio di giocattoli
- anche in
- Negozio di articoli da regalo
- Negozio di articoli per neonati
- Negozio di giochi da tavolo
Informazioni fornite da varie fonti esterne
Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.
Informazioni di contatto
Unit 14 Bramble Hill Farm, Five Oaks Road, Slinfold, Horsham, West Sussex, RH13 0RL, Horsham, Regno Unito
- 01403 790796
- sales@mulberrybush.co.uk
- www.mulberrybush.co.uk
4,7
Eccellente
220 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Personalised Christmas Presents
Liiking for something original for the kids as stocking fillers, we came across the Mulberry Bush website. With such a huge variety of personalised products, there is an option for every budget and taste. The service was great and the prices good. Delivery arrived in time for Christmas.
2 gennaio 2017
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Excellent prompt service
The item were unanimously of good quality, particularly the named pencils. The sticky blue starfish thing was of a much better durability that most of its sort (ie men with sticky hands/feet).Wish I bought another of the dinsosaur games in retrospect. All good.
1 gennaio 2017
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Smaller than thought
Bought 2 of these one for our 3 year old and another for our 7 year old. Didn't open the package till closer to wrapping christmas eve and realised they are smaller than thought. Fine for 3 year old but too kiddish for 7 year old.
30 dicembre 2016
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Fabulous service and the product re …
Fabulous service and the product really did exceed my expectations. We bought the village shop. It was easy to assemble, solid, sturdy and delighted my grandchildren. Great value for money too :)
29 dicembre 2016
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Domino Run
This was bought as Christmas present for my grandson who was thrilled with it.
29 dicembre 2016
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Toy moses basket
Lovely well sized moses basket with pretty red and white gingham bedding. Two year old granchild filled it with animals and dolls immediately!
19 ottobre 2016
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Exploration and Imagination needed.
The delight as the gift was unwrapped was a preview.
Subsequently the electrics gift has provided hours of enjoyment that are not only educational but amusing and fun. Perfect!
18 ottobre 2016
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Rag Doll
I am so pleased with this item as its for my 4 month old granddaughter. I was looking for a rag doll but most are for children of 3 years upwards. This one was ideal as its a teether too. Cant wait go give it to her when we meet up for the first time next week.
3 ottobre 2016
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Stereotypes
Not all children are white and pretty dolls don't have to be blonde. Won't be buying anything for my Thai grandchildren from you.
29 settembre 2016
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Risposta di Mulberry Bush Ltd
Dear Ms Stokes,
We are sorry to receive your feedback, which we feel is unfair. We do sell some dolls with non-white skin tones eg www.mulberrybush.co.uk/kaylee-doll and we also sell a number of dolls that are not blonde eg www.mulberrybush.co.uk/personalised-rag-doll-blue-stripe or www.mulberrybush.co.uk/personalised-rag-doll-brunette. These are available on our website for you to buy - if you wish - for your grandchildren.
Best wishes
Paul
Mulberry Bush
outstanding service and quality company
A pleasure to deal with from start to finish. website easy to follow and purchase items of interest. Delivery service was quick and efficient all items sent with one postage fee, packed and protected well for transit. On arrival of order I was amazed by the outstanding quality of the toys they are built to last and will provide hours of fun for the many children at the nursery.
18 agosto 2016
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A satisfied customer
Personalised birthday book and personalised overall are very good, and jigsaw cat is nice too, Good company to buy from.
14 aprile 2016
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Barbarossa Pirate Package
Bought for grandson's 3rd birthday. Think he will love it. Was very well packed and arrived promptly. Mulberry Bush have a wonderful selection of 'different' toys which can't always find on high street.
9 aprile 2016
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Disappoint a child at christmas
Dr WH must have dealt with Mulberry bush in an alternate universe. When our order arrived on December 9th it included a digibird with no activating whistle/perch. When i rang customer services that morning the initial response was that 'some of them don't come with a whistle'. The catalogue description states otherwise. Eventually I was told that a whistle would be sent by post. When it hadn't arrived by 15th I rang again and was told that I should be patient and could always whistle . Two days later I rang again and was told that a replacement would be sent by first class post. When by 4th Jan it had still not come I rang again and was told that the whistle had not been sent and was invited to send the article back and they would investigate. Catch 22 as t&c say articles should be sent back in a saleable condition or no refund. I will be sending a letter to Jonathan Copeland, MD and owner, with more details
6 gennaio 2016
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Risposta di Mulberry Bush Ltd
Dear Mr Johnson,
Thank you for your comments. Let me provide our side of the story!
We literally sold thousands of Digibirds in the run up to Christmas and, no word of a lie, you were the only customer who didn’t get a whistle with the item. I heard the conversations you had with my colleagues and on no occasion did anyone ever say “some of them don’t come with a whistle”. That is totally not true – all of them do come with whistles and none of my staff have never said otherwise to any customers.
We were surprised that yours had arrived without a whistle but of course sometimes mistakes can happen in factories so naturally we offered to send a replacement whistle. We were keen to get this resolved for you so sent this item first class the very same day, to ensure the issue was resolved for you in plenty of time for Christmas.
What we did say was that Digibirds, in our experience, actually work better when you whistle into it yourself rather than using the whistle device. Clearly the whistle device should be there with the Digibird however, which is why we sent it again to you.
So we did send you a replacement whistle – which I can only presume got lost in the post on its way to you.
When you rang in the New Year we offered you a full refund. The particular Digibird you ordered is sold out and we don’t have any more spare whistles. This offer is still available for you. As we mentioned on the phone, simply return the Digibird to us in the condition you received it and we will give you a full refund. I believe we offered you our Freepost returns too so there will be no returns postage for you to pay. Give us a call and we can provide you with the Freepost details once again if you wish
I have to say I find it disappointing however that you have resorted to posting on TrustPilot when we provided the service we did for you and offered the refund to you as we did. I’m really not sure what else we could do or have done. There is no pleasing everyone I suppose!
Best wishes
Paul Copeland, Director
Mulberry Bush
Great selection of good quality toys and dress up sets
My little boy is fire engine crazy so I originally bought him a fireman dress up set from Mulberry Bush as a Christmas present. Like many children I think he changed his mind on Christmas gifts shortly before Christmas and wanted a "sword" instead. Luckily Mulberry Bush had a super action adventure dress up set complete with a toy sword. That is now wrapped up for Christmas and the Fireman dress up set has been put away as a birthday present!
21 dicembre 2015
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Misleading advertising
Recently purchased Oldfield Farm. Both catalogue and website clearly show it with all animals and people when not included. Customer services weren't at all helpful when trying to resolve situation.
Lovely products, but shan't use again due to service received. Have put in complaint to ASA in the hope that other customers won't be misled.
19 novembre 2015
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Risposta di Mulberry Bush Ltd
Dear Ms Harrison, it is very clearly stated on our website and in our catalogue that the farm animals and farmer family are not included with the Oldfield Farm, but can be bought separately. See: http://www.mulberrybush.co.uk/oldfield-farm and page 10 of our current catalogue. As we state on the website and in our catalogue, you are also able to buy the farm, the animals and the family as a package, saving money on the combined price of these items, but this is presumably not what you ordered. As such we believe your complaint is unjust and unfair, and that neither our website nor our catalogue are in anyway misleading on this matter. Please do call us on 01403 790796 if we can be of any further assistance. Best wishes, Mulberry Bush
Excellent service and products at Mullberry
I'm extremely happy with my recent purchases. The delivery was prompt and the quality of the toys is excellent. There is a wide range of products in the catalogue and I will definitely be making future purchases.
12 ottobre 2015
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Arrogant owner, disappointing poor service. Buy cheaper elsewhere!
I was a long term customer of Letterbox, and ordered from the now Mulberry Bush in good faith. My order of a train set spelling a name was not as expected with repeat colours and I wanted to exchange one of the letters for blue or green to create balance and introduce the child to different colours - part of the point of the design! When I called I was told it was not in stock. Returns are at the cost of the customer but I decided to return one of the items, as I was able to find it in all colours elsewhere. It transpired that the cost of posting £2.80 was more than the £2.25 I would be refunded.
I called to explain this, asking if they would kindly on this occasion refund the £2.25 as a good will gesture, as they could easily have called to say the colours would be repeated before posting - as other companies do! I was amazed at the short sighted argumentative attitude of the owner, who would rather lose a customer than £2.25.
I have discovered that other companies eg. Hubbard's Toy Cupboard are selling the item at more than half Mulberry's prices with postage again half the cost!
As several customers have pointed out, £5 is a lot to spend for a lightweight package, when there are so many reliable postal services available at the fraction.
Above all I am pretty disgusted by the way I was spoken to.
26 agosto 2015
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Risposta di Mulberry Bush Ltd
We were disappointed to see this review as, perhaps not unsurprisingly, it does not reflect our version of events with this customer.
We are always happy to give full refunds for items returned to us, but we do not think it unreasonable that we should ask for the item to be returned to us first. What company wouldn’t?
The product this customer ordered is a name train - carriages that have letters on that can spell out a child's name. They are supplied to us in assorted colours, and we therefore sell them in assorted colours. Our warehouse staff do try to ensure that a name looks both varied and attractive, but we can only supply those colours that we have in stock.
In this case the customer complained that within the boy’s name we had sent her there were two lilac letters - the suggestion being that this was an inappropriate colour for a boy. Unfortunately in this age of gender equality in toys it is impossible for us to know whether our customers subscribe to that view or, as it transpires in this case, are more traditional. We certainly could not undertake to contact all purchasers of this product to discuss the different colour of each letter that might be available, as this customer subsequently suggested we should.
Both members of our team who talked to this customer attempted to stress that we would be very pleased to replace the letters with alternatives if she would return them to us, or indeed give a refund for them. Unfortunately the customer felt that in view of the low cost of the items - £2.25 each - we should simply write them off and refund her, rather than her have to visit a post office to return them.
She also objected to our Postage and Packing charge in the first instance, but we believe our charges to be in line with most other online retailers. We know that many customers are unaware that the P & P charge also includes VAT, which cannot be avoided for British VAT registered companies. As this customer points out herself, the basic cost of postage is surprisingly expensive, which is why our P & P charges, net of VAT, are as close as possible to our actual cost, indeed we make a loss on the P & P on almost all orders.
The issue of our pricing of this product is a very different matter however. Hubbards Toy Cupboard do indeed currently have the same item at 99p but they are within their "Big Sale" category, and, somewhat misleadingly we might suggest, they do not mention the original price. It is impossible for us to compete on price with any business that is selling off stock, and Hubbards do, currently, seem to have their fair share of sale items and items that are unavailable. We cannot know of course why a competitor is selling off stock at cost or less.
Although this customer claimed our price was high compared with other online retailers our own checks online (which we do regularly in any event) show that we are about 10% cheaper than many, and 10% cheaper than the manufacturers themselves, who have their own retail site where the price is £2.49.
We must also express our opinion that it is disappointing that TrustPilot's view of a business can be so heavily skewed by poor reviews. Mulberry Bush have been selling children's toys and gifts for nearly 20 years and whilst, in that time, we have had the inevitable small number of complaints – which we always try our level best to resolve to our customers’ satisfaction – they are vastly outweighed by the number of compliments, and by the number of returning customers. We do not currently subscribe to TrustPilot and so have no means of encouraging reviews on this site, but we assure all potential customers, especially those who may be having second thoughts as a result of this review, that they can see numerous unsolicited good reviews and commendations on our own website and we have many more in letter form from our very many happy customers.
Jonathan Copeland
Managing Director
Mulberry Bush Ltd
Don't use this company - they dispatched my order so late it missed my child's birthday. They were very rude on the phone when I enquired what had happened to my order & offered no help.
Appalling customer service, I would not recommend using this company. They say the dispatch within 2 days but after 5 days I had to ring them. They had taken my order knowing they were having delays with dispatch but didn't tell me this. They claimed they ask to note things like birthdays but this is not signalled during the order process, its buried in the fine print somewhere. They offered no help to get me my present on time and were very rude to me on the telephone. Awful experience and a very disappointed birthday boy.
11 ottobre 2013
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Risposta di Mulberry Bush Ltd
We felt we wanted to respond to this criticism. Yes - we were a day or so later than we would have wished in sending this order, as we were moving into larger premises that week. However, during this move we continued to despatch orders daily and gave priority to those needed urgently for a birthday etc – those we were aware of – and we soon cleared our small backlog.
Having ordered on our website on the Monday evening our normal service would be to despatch on the Thursday morning. On this occasion it was sent a day later, on the Friday. The customer called us after 4.00 p.m on that Friday, by which time her order had already left us. She would not accept that by that time there was no possibility of our getting it to her by the following morning as it was already in the hands of Royal Mail and a second despatch would have arrived no quicker.
We do ask on our website for customers to let us know if an order is required for a birthday, and we do all we can to make sure it arrives in time, as we do not wish to disappoint anyone, and last week we arranged urgent despatch for other satisfied customers who had informed us of their deadlines.
I can guarantee that no member of our staff was rude - unless asking whether we might be allowed to speak is classed as rudeness. I heard our end of the conversation with two of our people as it was escalated and I spoke to and apologised to the customer personally and I know that all at our end of the phone, at least, retained our calmness whilst explaining the situation.
Jonathan Copeland
Managing Director
Mulberry Bush Ltd
Very good service
I bought some blue shark slipper socks for my 3 year old Grandson and he loves them.
I was told by email when they had been shipped and they arrived much sooner than I expected. Excellent service and product.
5 aprile 2013
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Wonderful products and service!
Unusually these days this company provides what it says in the catalogue. I've ordered two innovative products now, and they've arrived within a day or so, well packaged and even better quality and design than I expected. The garden water slide was really popular during the 2 days of sunshine we had last summer, and the children are already asking when we can get it out again (after the frosts have finished, I think!). The table trays are, as Lewis (aged 4) said, simply awsome. The children can't wait to use them in the car and on the plane.
5 aprile 2013
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