Mulberry Bush Ltd Recensioni 

219
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I am delighted with the puzzle I received from your company. Excellent quality. My grandson's name covers 11 letters with an hyphen. You have done a great job. Lovely Autumnal colours!

Valutata 5 stelle su 5

Excellent products, excellent service! Needed to add to order, left e-mail message very late on Friday night, received response early Saturday morning, followed up with phone call again on Saturday.... Leggi di più

Valutata 5 stelle su 5

Very good customer care. Speedy delivery. Good quality interesting products. I just think some of the toys- especially the wooden ones are expensive.

Valutata 5 stelle su 5

Mulberry Bush saved the day . I can’t thank you enough . I suddenly realised it was my Grandaughters birthday in 2 days time she lives in Cheshire and I did not have a present . Not only did Mulberry... Leggi di più

Dettagli dell'azienda

  1. Negozio di giocattoli
  2. anche in
  3. Negozio di articoli da regalo
  4. Negozio di articoli per neonati
  5. Negozio di giochi da tavolo

Informazioni fornite da varie fonti esterne

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

219 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,7

Tutte le recensioni

(219)

57 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

All the products were as shown in the…

All the products were as shown in the catalogue and modelled by the correct age group of children Charlie 18 months loved his place Mat and coaster with his name on His mum loved the swimming robe so comfortable when trying to dry a little person
Thank you looking forward to his birthday for another order

14 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

The lady I spoke to was very helpful

The lady I spoke to was very helpful. After an initial misunderstanding, which was completely my fault, she accepted my order and it arrived very promptly. As a little old lady, it is necessary to be able to speak to a human being sometimes when you need help with an order. On line orders are all very well until you need help. Having the telephone number of the Company available was a big bonus for me.

2 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

So many wonderful age appropriate toys…

So many wonderful age appropriate toys for a range of ages - I have been being from Mulberry Bush for a number of years now. Whilst the price may not always be the cheapest, I really like buying from a small business that thoughtfully curates its products.

1 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Lots of choice of toys for my grandson.

Great to be able to find good quality Christmas toys over a coffee and a sit down.
Flexible ways to order. Service was efficient and timely.
Quality excellent and as projected in the catalogue.
Will definitely be using Mulberry toys again and again!

13 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Poor courier used

This company uses Parcelforce to deliver who text me to say they would deliver between 12 and 1 pm on 20 /11/24. If I was unable to make that time I was given options . I was back in the house at 11.50 only to find out that Parcelforce tried to deliver at 11.40 . What is the point in giving you a narrow time frame and not complying with it? This is bad business practice. Surely it would be better for the courier to give a larger time frame if there is a possibility of them being earlier ?
I shall not use Mulberry again as you don’t use a reliable courier. I went out of my way to be back in time to receive the parcel.I received a parcel from Small Kins in Northern Ireland today which was sent using Royal Mail far more efficiently and quicker also.

20 novembre 2024
Non scritta su invito
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Risposta di Mulberry Bush Ltd

Dear Customer, apologies Parcelforce were a few minutes early for your delivery slot - the tracking shows an attempted delivery at 11.45am, just 15 minutes before their advised approximate delivery window. With the volume of parcels going through the delivery network and the impact of traffic etc etc it is impossible for any courier to be precise with delivery times. No courier is perfect, most of the time Parcelforce are one of the better ones - but we're sorry on this occasion they were a few minutes early and that you missed them. We're pleased that the tracking shows your parcel was successfully delivered the following day, still within the overall leadtime we promise. Sorry once again for the inconvenience, Mulberry Bush

Valutata 5 stelle su 5

Doll family

My granddaughters love these dolls ! They have both chosen different ones again this Birthday both selecting a change of outfit ! They are very well made and extremely good quality !

20 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I have been ordering for many years

I have been ordering for many years. They have a good choice of gifts especially for younger children. Ordering is simple, I prefer to phone, always very friendly operators and delivery is swift. And all from the comfort of my home

15 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

The telephone was answered promptly by…

The telephone was answered promptly by a friendly voice. I placed my order and was advised of delivery time. My order was delivered by Royal mail within the time advised . Mulberry informed me of dispatch,which was well within the 5/7days quoted.My parcel arrived in perfect order. I have used Mulberry several times and always had excellent service and lovely toys.

7 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Say no to Rubber band guns…

As a member of a Hedgehog Rescue I am dismayed to see Rubber band guns being sold by this reputable company. They are a serious danger to wildlife as the rubber bands are discarded outside where wildlife, including hedgehogs can become entangled. These bands inflict severe injuries on the hogs and some die or have life changing injuries. Hedgehogs are vulnerable to extinction so don't need this added problem.

12 novembre 2024
Non scritta su invito
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Risposta di Mulberry Bush Ltd

Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.

Valutata 1 stelle su 5

Selling toys dangerous for wildlife

Sadly, they are selling an un-environmental - and lethal to wildlife - rubber band gun to the dismay of hedgehog rescues up and down the country. Please kindly withdraw this so-called 'children's toy' from sale before wildlife are hurt and you inevitably increase the litter in the environment. Other eco-friendly options are available.

12 novembre 2024
Non scritta su invito
Logo di Mulberry Bush Ltd

Risposta di Mulberry Bush Ltd

Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.

Valutata 3 stelle su 5

Not sure why you charge extra for…

Not sure why you charge extra for delivery to the Isle of Wight, as I thought if you use Royal Mail they don't charge extra for deliveries here.

30 ottobre 2024
Non scritta su invito
Logo di Mulberry Bush Ltd

Risposta di Mulberry Bush Ltd

Dear Customer, thanks for your review. We send our parcels with a number of couriers. Contrary to what you say, we are charged surcharges by couriers for shipping to the Isle of Wight. These charges and surcharges are usually well in excess of the £3.99 postage and packing we charge our customers, but we do not feel it fair to fully pass on these surcharges to our customers. At £3.99 for delivery, the postage price is, for most parcels, considerably less than the price Royal Mail or other couriers might charge if you went direct (eg to a Post Office). I'm sorry you are disappointed, but hopefully this explains why we have to charge £3.99 for delivery to the Isle of Wight.

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