Movida Recensioni 

Simplesmente horrível!!!! Aconselho a nunca alugar um carro na Movida. Se ainda não teve problema. Sorte sua. Se continuar alugando vai ter.

Alugar um carro com a Movida foi, sem sombra de duvidas, a experiência mais traumática e estressante que já tive em toda a minha vida. Movida, nunca mais!!!!!!!! O processo de assistência ao cliente é o mais incompetente que já experienciei. Nunca me senti tão desrespeitada como consumidora como me senti lidando com a Movida. Um horror!

Péssima, sempre aluguei carro na localiza e nunca tive problemas, mas por ter me mudado a pouco tempo e ter uma movida ao lado de casa resolvi dar uma chance, fiz a reserva online dias antes e tudo certo, então quando foi o dia de retirar o carro, como foi a primeira vez que vou lá, falaram que precisava de outra análise, esperei 30 min, e simplesmente recusaram sem dar nem motivo, isso no dia seguinte eu tendo compromisso, um completo descaso com o cliente, passem longe

On 14th November 2024, we booked a rental car for our holiday in Brazil through Vip Cars, paying a deposit of £183. Unfortunately, when we arrived at Guarulhos Airport on 10th December 2024, the experience quickly turned into a nightmare.

At the rental desk (Movida), they refused to accept our Vip Cars voucher, citing a discrepancy between the booking made through Vip Cars and their records.

We immediately opened a ticket with Vip Cars on 11th December (Ref: #330098), providing details of the following issues:

The amount Movida demanded was significantly higher than the agreed booking price, and they had no record of the deposit we had already paid.
The rental conditions were completely different from what Vip Cars promised:
The mileage allowance was 1,000 km instead of the 3,000 km stated in our booking.
The insurance coverage was basic rather than the full coverage we selected.
Despite discussing these discrepancies with Movida’s manager, they confirmed that the details in their system didn’t match our booking. This left us stranded with no choice but to make a new booking and pay the full amount again.

We provided Vip Cars with all the necessary documentation to resolve the issue, including:

The original booking confirmation from Vip Cars.
Movida’s booking details for the same reservation.
Screenshots and records of our attempts to contact Vip Cars.
Proof of our deposit payment.
Vip Cars initially responded, promising to resolve the issue and process a refund within 48 hours. However, as of today – 35 days later – we have received no updates, no refund, and only vague excuses. Their only communication has been that they are "waiting to hear back from Movida." Movida, on the other hand, has stated they were never contacted by Vip Cars to clarify the situation.

This company’s complete lack of accountability and professionalism has been deeply frustrating. In my opinion, Vip Cars is a scam and also Movida. Their service is unreliable, and they fail to take responsibility for their customers.
When we returned the car, we spoke with the manager, who promised us to refund the £183, but as you can imagine never happened

Save yourself the headache – don’t use any of this company- Movida rent car or VIP Car

I rented the car and, just because I tried to pick it up the day after payment, I was not allowed to pick it up EVEN THOUGH THE CAR WAS THERE IN FRONT OF ME. In short, I paid and could not pick up the car! Terrible! Never again!

Ze blokkeren mijn visa en konden niet niet deblokkeren nu moet ik30 dagen wachtem op mijn eigen geld plus moet ik nog de dagen betalen tenzijn ze mijn visa hebben geblok Movida Macapa slecht

We rented a car in Sao Paulo, Brazil in December 2024. We have rented with Movida a few times. They were careless in issuing the car’s document and printed a document with the wrong plate number.
We paid for the automatic toll payment that never worked.
This was when our nightmare started. Phones do not work, WhatsApp is the only way to reach out. No one will help you
When we were finally able to use the 0800 number, the employee was was rude and impolite. Everyone is poorly trained. They make mistakes and don’t have the decency to apologize and the integrity to help
All they do is imply that you are the stupidest person who does not understand what they say. By way, we speak Portuguese!. Run away from this company! It will spoil your vacation

DO NOT RENT HERE! It was not expensive to rent the car, but when we arrived to pick up the car they asked a warranty of 3300 EUR!!! Or credit card was less than this amount so had to pay 200 EUR more!! For insurance! Has to wait more than one hour!! Best to go with Europcar! At least we know how much to pay without surprises! And faster service!!

Reservei um carro no site com 3 dias de antecedência. Como nunca tinha sido cliente deste aluguer, por precaução, resolvi ir ter com eles no dia anterior ao aluguer para esclarecer e verificar a documentação.
Sou estrangeiro, moro no Brasil e estou solicitando autorização de residência. Não possuo CNH, mas possuo comprovante de residência, passaporte e carteira de motorista internacional da Federação Russa.
Na véspera da locação, os locatários verificaram todos os meus documentos e garantiram que eu alugaria o carro sem problemas no dia seguinte.
Mas quando vim buscar o carro, outro locatário disse que com meus documentos não poderia me dar um carro. Eu tinha planos para o dia seguinte, estava contando com esse carro e, como resultado, perdi muito dinheiro devido a uma recusa injustificada em me dar um carro, e mesmo depois de me prometerem no dia anterior que haveria sem problemas.

Em Manaus fui tratado pelos atendentes como se eu fosse invisível. Recebi um carro totalmente não preparado para viagem. Em Boa Vista ele parou e foi bloqueado. Infelizmente perdi uma diária, tive que chamar o guincho. Por mais que não tivesse como encher o tanque, a final o veiculo não funcionava, cobraram de mim um preço absurdo pela gasolina colocada por eles. Quando queria uma ajuda com isso do gerente da loja de Manaus, quando retornei, também fui tratado sem nenhuma atenção. Nunca nada foi devolvido para mim, nem diária perdida, nem dinheiro cobrado indevidamente.

Everytime I rent a car going to Brazil they rob money. This time Sept/Oct 2024 I rented for 5 weeks, got charged for 8 weeks with promise of refunding my $556.89 they own me.

In 2021 and 2022 they did the same, I never saw a refund and probaly never will see this US$556.89 refunded again. It is cheaper to use an Uber driver than lose money with Movida. The vehicle had high miles, was dirty when they handed to me and the gas pedal was sticking...NEVER AGAIN!

I pre booked a rental car and as per the documents which I have here, my booking included a payment for extra insurance to bring the excess down to zero and cover all damages including accidental damage. I have the paperwork and bank statement to prove this.

On 27/5 I was taken advantage of by a member of staff telling me I did not have this extra insurance. The staff used my children to their advantage, telling me I must be stressed etc and want to get the children out of there ASAP, pressuring me to buy a SECOND insurance for an extortionate price which did exactly the same as the one I had already purchased. The salesman sniggered and said what if someone “accidentally damages your car” clearly implying that they would damage it and I would be liable if I didn’t take the extra insurance.

The staff then told me he couldn't put my credit card through manually. I have checked this with my bank who are happy to confirm that the staff lied. They did not attempt to put my card through manually.

Conveniently this incurred an extra charge. They could magically put my credit card through if I pay an extra cost to lower the excess (remember I have already paid for zero excess)! I told them I would pay with my debit card. At first the staff said I couldn't use my debit card because it doesn't have my name on. I showed him my name on the back of the card and he changed his mind and said I can't use a debit card at all.

My partner then said he would use his 'credit card'. To prove the staff was lying, it was actually a debit card my partner used and payment went through fine, although it meant we were paying a ridiculous amount due to my card "not working". Again, my bank will confirm that the staff lied and we have good grounds to take this further and sue the company for fraud which is my intention if I am not given a satisfactory apology and full refund.

Upon returning the car, we were told it was damaged when we installed the car seats. When I pointed out the staff installed the seats so they in fact would have damaged the car themselves and the installation should be on their CCTV, they backtracked and said it wasn't damaged.

Since that scam didn't work, the staff (same staff member who conducted the fraud on 27/5) came up with another scam and told us the car needed a clean because it had sand in it. He told us they don't valet the car before it goes to the next customer, we should have had it valeted on our way to the airport. We and the other customers couldn't believe it, the other other customers were laughing at how ridiculous this staff member was.

I refused to pay a cleaning charge since the amount of sand was negligible and he was rude, saying my car at home must be dirty etc. He said I could clean the car myself but I don't have time because I need to get to the airport. He was taken aback when I said we were early and asked for the cleaning supplies, telling him I would get it done in less than five minutes and he is welcome to time me.

The staff then got the manager who agreed there was no excessive sand in the car and also no damage.

The deposit has not been refunded as promised.

This is a total of five scams and is consistent with the extensive reviews which quote the exact same experience and scam and the targeting of those in a rush and with children etc.

**UPDATE** it’s now been 6 MONTHS and I’m owed over £1500 plus comp. They are ignoring all emails, saying they haven’t had them (I’ve kept all as evidence). They’ve blocked me on social media as I was warning others. I have been advised to take this as a no win no fee to court to get my money back as well as criminal victim compensation, so evidently have good grounds or they wouldn’t take it on. Movida will be liable for the solicitor costs. Check out all the other reviews on social media etc, and that’s before they’ve been blocked - imagine how many more there are!

Scammers scammers
Rented a car in July and they never give me the deposit back… They called them 5 times and they said I had to pay more €7 so they could refund me the €70 but for my surprise they took the €7 from my account and never refunded me any money at all.
Scammers…Scammers…Scammers

A fuir, Ils vous facture des frais administratifs, ils vous comptent des assurances que vous avez refusé. Ca fait des semaines que je fais une demande mais ils ne retrouvent pas mon dossier. La blague

J'ai réservé cet été un véhicule pour trois semaines à Fortaleza chez movida. Tout c'est bien passé jusqu'au. moment de la restitution de la caution. Il c'est passé plusieurs mois et je n'ai rien reçu alors que je n'ai eu aucun soucis avec le véhicule. Impossible de les joindre par mail, mais seulement par téléphone, hors je m'exprime très mal en anglais et portugais.

Schlechte Servicemitarbeiter, zusätzliche Gebühren oder Kosten von Kreditkarte eingezogen, als das was ausgemacht wurde. sehr lange wartezeiten

Very bad experience.
Rented a car ,made the reservation online and at the pick up time was informed that they accept Amex so i had so "buy" an insurance. I was also charged a deposit of 70€ for the toll. The car was delivered in July and till now i did not received the deposit back.

Empresa muito ruim, canais de atendimento péssimo não tem critério atende igual a robô não sabe oque está acontecendo ou porque está acontecendo alguma coisa errada na locação.

This company has ruined our trip to Madeira. Firstly the negligence of the staff and not caring about their customers. As long as they have paid, they don't care. 2 months later we STILL have not been reinbursed from our No Warranty + excess of £641. We have constantly been put on hold, and no one has returned our emails except for an automated email return. Avoid this what seems to be a complete CAR SCAM for money!!

The worst rental car ever. Please don't rent with them