Movida Recensioni 

Pior experiencia que ja tive.

Atrasaram pra recolher o carro e quase perdi o voo.

Me cobraram por uma avaria do pneu 6 meses depois com provas duvidosas (roubo)

Depois que eu sucumbi ao metodo deles de extorquir os clientes eles seguem cobrando o mesmo boleto depois de eu ter pago, um ano depois.

Unidade de Brasilia.

FRAUDE ALERT! I rented a car via @Booking.com and I paid a full coverage insurance, when I picked up the car in MOVIDA PONTA DELGADA/ AZORES, the assistant didn't accept my credit card to pay the deposit and instead asked me to pay 175,50 Eur as an insurance that would work as a deposit and it will be reimbursed whit the car return. This is unacceptable because Booking already charged me an insurance and they knew. These company is a scammer. The assistant (Diana Arruda) has a shameful behaviour and the management is all aware of these scam strategies them use. "Obviously", they never refund me.

Movida = Ladrãos
Nunca aluguar um carro nesta companhia

J’ai loué une voiture une semaine à Recife et rendue à Salvador en novembre 2024. Depuis ils me débitent des sommes, des PV que je suis incapable de vérifier (des centaines d’euros) sans justificatif et d’ autres sommes je ne sais pas pourquoi (264€ fin mai 2025). Movida est une arnaque à éviter coûte que coûte.
Sébastien Lacroix

Un total desastre la atención pésima nos dieron un auto con una rueda delantera en pésimas condiciones se nos explotó en plena ruta compramos una usada para no quedar sin auxilio y no nos reconocen nada hicimos denuncia y nada te cobran demás son unos verdaderos estafadores.

Já aluguei carro várias vezes com a movida, dessa vez por motivos de saúde precisei q um familiar entregasse o carro e fazer o pagamento, porém fui informado q não tinha essa possibilidade, somente eu teria q entregar o carro, ou fazer uma prorrogação do contrato, (venda casada)… estou extremamente muito decepcionado com essa empresa e vou ponderar muito se ainda vou alugar com essa empresa….

DO NOT RENT. We rented a car in Lisbon. We had to call the help line twice because the car wouldn’t start. In addition we paid 70 Euros for the transponder. The second time the car wouldn’t start, the mechanic said to drive straight back and get another car because the battery is bad. Furthermore, the two days that we drove the car we had to pay for the tolls, with one toll person saying the transponder was definitely not activated. When we returned to change the car, the punk at the office said we just don’t know how to drive manual, started laughing at us and said there was nothing wrong with the transponder and the car. Even though I asked for a manager, we were ignored. The customer service was THE WORST! They refuse to check with the tech team to see the car was really broken. AND they charged us for the gas even though I told them the mechanic told us not to stop the car. The whole thing was a nightmare which ende up costing us more than if we rented at Sixt.

Location de 10 jours à l’aéroport de Rio. Vus les vols et l’insécurité dans le pays nous prenons l’assurance complète chez movida pour être tranquille, comme c’est noté sur leur site internet. Contrat de location, d’assurance et état des lieux de départ non reçus par mail. On navigue à vue. Malheureusement on se fait forcer la voiture avec vols d’effets personnels et de la roue de secours. L’assurance « complète » ne prend justement pas en charge la roue de secours. Total des frais pour 1 roue de secours avec leurs taxes 250€! Ne parlons même pas d’un remboursement des effets personnels volés dans notre véhicule, aucun dédommagement ne nous a été proposé. Ils ne parlent pas anglais. Bref, ne prenez pas l’assurance complète (mensongère) facturée environ 100€.
Fuyez!!!! Et surtout ne prenez que votre assurance de carte bleue dans votre pays

Extremelly bad service. We rented a car in Lisbon for 10 days. The experience started bad at their front desk making us wait for more than an hour to get the car because it "was being washed". The attention was not smooth, but with a negative vibe (I have rented in many different companies and politeness and good vibe is paramount). We paid for a child seat that was not delivered (we realized when we arrived to pick our party in the city) nor the 75.00 Euros refunded. We were "offered" an extra insurance "or" deposit of 2000 euros in such a way that we paid the extra insurance (although later we realized the broker in Germany fully insured it), we had a puncture in one tire, there was not spare tire or jack, we had to call a taw truck to bring the car to a tire dealership and have new tires bought the next day because of Easter holidays (not covered by the insurance) At delivery all our complains were responded with: "you signed the contract, so it is your responsibility!" NEVER AGAIN I will get near this awful company. Ricardo R. Mexico City

A fuir, des frais en plus

Beware of fraud!!! Don't do it! We had ordered and paid for a rental car for our vacation in Brazil through a booking agency. We received a voucher. When we picked up the vehicle, we handed over the voucher. Although the costs were paid via the voucher, movida charged the full rental amount again via my credit card. We have now been trying for a long time to get our money back with the support and repeated personal visits of a friend in Rio de Janeiro. So far, unfortunately, without success! Josef Huter

ausencia de programa de fidelidade para clientes recorrentes não necessitarem de caução para alugar como na localiza

One Star is in my opinion a gift from heaven. They rented me a vehicle which had the worst performance ever. Which by the time we realised this we were too far away to do anything about it. They were unclear when it came to the explaining their procedures and could not provide someone who spoke English. I’m fairly sure that they also charged me for services I did not receive and also charged me more when I returned the vehicle in a good clean working order. They charged me money upon its return with explaining what it was for or even telling me they were going so. They simply pointed at a tablet for me to sign. The vehicle was not in complete working order but they said they had no alternative when I pointed it out to them and as I had already paid I would loose money if I didn’t take the vehicle. They did this by pointing at the contract which I had to translate with my phone. They were also unclear about their deposit procedure and I’m still not sure they haven’t used this to rip me off. All in all I think I’m out about £200 to £300. However it would seem that because of the way do business I can’t prove it either way. I’ve even had my account checked by both a lawyer and my bank. The only thing either can say with any certainty is the that I booked it through Booking.com, which by the way is an excellent app to use. I think it would have been a better option for me to have purchased a car rather than rent one from these cowboys. This is by the way the second time I’ve used the company, the first time wasn’t great either but I was willing to give them a second chance. I will not be giving them a third chance that’s for sure.

Alquile un coche en Cuiabá Brasil, me han retenido 2000 Reales de la moneda local, y cuando al devolver el coche ellos dicen que tiene un golpe en la luna, está allí bien, tenia seguro full, accionaran el seguro e me dijeran que me devolvería el dinero retenido, esto fue día 21/01/25 y aún hoy no tengo visto el dinero este. Les envié un email pero nada. El peor de todo es que todos los que hable me había me dicho para no alquilar de Movida que eran malísima empresa, todos me mandaban a la empresa verde de frente.

TAKE CARE. In my case the rental in febr 2024 was oke, but now they charge my creditcard after a year with unclear costs, without any explanation. I saw on internet that I’m not the only one last week. It looks like a planned operation after Movida bought Drive on holidays.

Fiz um contrato para aluguel, atendente me deu 5 dias, estava numa loja longe e pedi mais proximo, eu entrando em contato direto e nada, ai depois de eu tanto reclamar , me disseram que só depois do carnaval, como assim? Se o carro esta na loja, qual o motivo de não entregar? Devem estar maquiando ou está com algum problema, só pode, e estão ganhando tempo, acham que consumidor é leigo?

Tentando contatar do extrangeiro para reclamar umas faturas, FRAUDULENTOS !!!!!!
NUNCA MAIS NA VIDA,

Die Abwicklung in Sao Luis war tadellos. Der Renault Kwid schon etwas abgetakelt. Bei den brasilianischen Straßen auch kein Wunder!
Leider gab es bei der Rückgabe ein wenig Gezeter. Das Typenschild war bei der Fahrt abgefallen und der Angestellte meinte, wir müssten das bezahlen.
Ich habe ihnen aber klipp und klar gesagt, daß ich das auf keinen Fall machen werde.
Daraufhin haben sie dann Ruhe gegeben.
Nach 20 Tagen Miete finde ich das schon etwas dreist, zumal ich nichts dafür kann, wenn Teile des Autos von alleine abfallen. Dieses Plastikteil kostet nichts und hat auch keine Funktion

Infelizmente minha experiência de aluguel de carro na movida tem sido muito decepcionante. O carro que aluguei foi rebocado da frente do hotel. Entrei em contato com a movida onde fui informada sobre uma taxa de retirada do carro. No valor dessa taxa estaria incluído o pagamento da multa do reboque, assim me foi informado visto o valor elevado da multa e o meu questionamento da razão do alto valor exigido. Há pouco, recebi correspondência da movida me cobrando a multa de 195,23. A informação que me foi dada estava incorreta e a taxa exorbitante que foi cobrada não incluia a multa como me foi dito. Me deixou a triste impressão que tudo é feito com o sentido de extorquir do cliente até o último centavo, utilizando de subterfúgios através de informações incorretas e sem transparência.

Unfortunately, my experience renting a car from Movida has been very disappointing. The car I rented was towed from in front of the hotel. I contacted Movida and was informed about a fee for picking up the car. The fee would include the payment of the towing fine, which I was informed of given the high fee and my questioning of the reason for the high amount charged from movida. I recently received a email from Movida charging me a fine of 195.23. The information I was given that they would pay for the towing fine was incorrect and the exorbitant fee that was charged did not include the fine as I was told. It left me with the sad impression that everything is done with the intention of extorting every last cent from the customer, using subterfuge through incorrect information and without transparency.

Aluguei o carro pelo aplicativo e no dia que fui tirar foi cancelado e o atendente ainda riu da minha cara, estava minha esposa e meu filho esperando em casa para viajarmos, ainda bem que na frente tinha a localiza, fui n localiza e de imediato resolveram meu problema e me deram várias opções de veículos, isso sim e locadora que respeita o cliente não esse lixo da movida.