Spoke to Millie on the online chat today, it was super easy to get through to an agent. Customer service was excellent and my enquiry was answered in a timely manner. The online website is also very e... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
To begin with motorcade came in with a cheaper than almost anyone else quote. With full cover including breakdown and windscreen. Today I spoke with chloe to change my direct debit date. It was painl... Leggi di più
L'azienda ha risposto
I joined because this was the company to provide me the cheapest quote when my convictions were added. It’s been ok so far, however I’ve never heard of an insurance company needing a customer to confi... Leggi di più
L'azienda ha risposto
How can i express my appreciation to Motorcade especially Dylan, I don't know. No words Hats off Dylan. He/She is very polite, kind, calm, understanding, responsible dedicated person. My problem is f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Competitive Annual and Short Term Taxi Insurance
Informazioni di contatto
Nile Street 68, N1 7SR, London, Regno Unito
- www.motorcade.co.uk
4,5
Eccellente
479 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 45% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very helpful no messing about did what…
Very helpful no messing about did what was asked
20 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Nathan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very Good Insurance and very fast to…
Very Good Insurance and very fast to gestation documentation
I change my vehicle very fast.Tank you Motortrade!!!
20 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Mircea,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Risposta di Motorcade Insurance
Good afternoon Sasan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Risposta di Motorcade Insurance
Good afternoon Donna,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I tried to update my address through…
I tried to update my address through the customer portal as instructed, but several pages were not working correctly and displayed errors. The automated email advised me to use the portal, while the portal itself was unusable. I have already completed the security questions once, but I was asked to start a new chat. I need to update my home address. My customer portal is not working correctly, so I cannot make the change online. .
17 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good afternoon Ayman,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Risposta di Motorcade Insurance
Good afternoon Mildred,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Staff member Lily
Lily was amazing and helped me with everything I needed and very polite she's good at what she does so really pleased with the help and support
16 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good afternoon Mark,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I'm wanting to cancel my policy
I'm wanting to cancel my policy. I've already paid for the first month.
When I go online it will only let me cancel upto seven days ahead. I don't want it to end in seven days.
That's like buying a pint and only been allowed 3/4
I don't want to pay another month's premium.
I want it to be cancelled upto the date I've paid for.
The option is not online.
I was informed that if I don't cancel 10 days before the next payment is due it will not be cancelled.
I explained this to Megan the operator....
She didn't help me at all.
Can't you just cancel my policy to end at the end of the month? Cancel my direct debit.
How hard can that be.
I have had other interactions with the customer service team and they are 10 out of 10. Very helpful however she lets the team down
Just frustrating when you come across someone who doesn't what to help
15 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good afternoon Richard,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Risposta di Motorcade Insurance
Good afternoon Nobukhosi,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Jamieleigh was quite helpful with my…
Jamieleigh was quite helpful with my queries. She was patient, and offered useful advise that was instrumental in helping me recover part of my discount.
14 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Uchenna,
Thank you for your great feedback and rating!
Kind regards,
The Motorcade Team
Risposta di Motorcade Insurance
Good morning Usman,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great service Online chat very easy…
Great service Online chat very easy to use am 78 and managed fine The rest is call back watch company do
14 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Ronald,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I have the great privilege to have had…
I have the great privilege to have had Joe Lee she was amazing very very helpful had no issues or problems whatsoever fabulous service highly recommend her and any people to join one happy customer her
13 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Jordan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Risposta di Motorcade Insurance
Good morning Parvinder,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Isobel was sympathetic and gave…
Isobel was sympathetic and gave excellent service that was above and beyond what was expected, at a time of desperate need she was extremely helpful. I am thoroughly grateful and would have no issues using this company in the future. Isobel whoever you are thank you from the bottom of my heart.
10 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Jordan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
First time I have had to ring up and I…
First time I have had to ring up and I was panicking a bit about losing my insurance I I had a change in my payment chloe was brilliant answer me back so quickly and was clear with everything definitely 5 stars that's for sure
9 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Daniel,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Good service
Help and swiftly answer my question i am very happy with Their service.
3 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Monayem,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Jamie Leigh was very helpful 10/10
8 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Hamzih,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Good and very polite
8 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Moheez,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Really poor service
I used the web chat to understand why when I try to cancel my policy it can’t be ‘found’. I spoke to a jamailegh who was not helpful at all and just said that I’m filling the information incorrectly, though I was able to speak to her and pass data protection. She never gave me any further advice and closed the chat. I’ve literally been trying to cancel my policy since last month and I am not getting anywhere. Really dissappointed.
7 luglio 2026
Non scritta su invito
Risposta di Motorcade Insurance
Good morning Saleena,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Acorn Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.