Good elpful response to phone calls about the product. Excellent response to delivery time once ordered from the actual supplier. Delivered quickly as promised. Helpful assembly. Also further call on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent experience. Kelly sorted out the order for us, and gave me all the info I needed quickly and efficiently. When the chair arrived the engineer spent a good 45mins fitting the chair to make su... Leggi di più
L'azienda ha risposto
Excellent service. Quick response and fast next day delivery with considered care and attention. Lovely delivery driver who efficiently put the bed together. Bed such a comfort for my recovery.
L'azienda ha risposto
The level of customer service is so very high and I felt so well taken care of! They answer questions thoroughly and quickly, always having time for customers. I needed help with the retu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Fornitore di apparecchiature mediche
- Fornitore di attrezzature per disabili
- Servizio di noleggio sedie a rotelle
Scritti dall'azienda
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Informazioni di contatto
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Regno Unito
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,7
Eccellente
447 recensioni
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Fabulous scooter
Fabulous scooter. Did the job and more. Great communication and a really easy experience. Everything worked as promised.
19 agosto 2026
Risposta di Mobility Hire
Brilliant to hear the scooter went above and beyond what you needed! It’s great that everything was straightforward, communication was clear and the whole experience worked as promised. This is what we like to hear.
Thanks for taking the time to share your experience — we really do appreciate it, and we’re glad the scooter did the job so well. Should you need anything else in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Friendly staff
Friendly staff. Helped us choose the best mobility scooter for dads needs.
21 agosto 2026
Risposta di Mobility Hire
It’s really good to hear that we could help your dad find a scooter that suited his needs. Choosing the right mobility equipment can make such a difference, so we’re pleased our team took the time to understand what he needed and talk you through the options. This is the kind of service we aim to provide to all our customers.
Thank you for your kind words about our staff and for taking the time to leave a review — we really appreciate it. Many Thanks Mobility Hire :)
Risposta di Mobility Hire
That is great to hear! We’re really pleased you are happy with the chair and that our customer service team made the experience a positive one.
Thanks for taking the time to leave us a review — it’s very much appreciated. Many Thanks Mobility Hire :)
Very good product
Very good product, prompt delivery, exceptionally helpful delivery driver, excellent customer service.
21 agosto 2026
Risposta di Mobility Hire
It’s lovely to hear that everything went so smoothly. We’re particularly pleased that the delivery driver was so helpful, and we’ll make sure your kind words are passed on to them.
Thank you too for your comments about the product, prompt delivery and customer service. We really appreciate you taking the time to share your experience with us. Many Thanks Mobility Hire :)
2 wheelchair issues
Update following the company's response:
I find it very convenient that the company has chosen to mention that I refused the lift to my destination, whilst leaving out the reason why I refused it.
Yes, I did refuse the lift. I chose to do so because I did not want to disrupt other customers day as a result of the situation I was already dealing with, which I explained to staff at the company.
I didn't feel comfortable potentially holding up other people's day because mobility hire weren’t able to deliver a wheelchair with tyres at the appropriate PSI for their customers needs.
I find it rather embarrassing that the company has chosen to present the fact that I refused the lift without providing any of the context behind that decision. If you're going to include that part of the story, perhaps the circumstances surrounding it should be included too.
I paid £365 for 2 weeks powerchair rental.
The chair arrived and upon using it, 4 minutes into leaving my home the castor wheel buckled and the wheel completely gave way. This left me completely stranded in the road and relying on passers by to drag me onto the pavement.
The rubber had completely cracked and the metal popped out of the wheel, when trying to use a small dropped kerb.
Mobility hire arranged for this to be collected and a new powerchair delivered to me 5 days later.
When this powerchair arrived, it came with 2 flat tyres. The lovely technician had to take it to a petrol station to put some air in, and I had to travel with a portable tyre pump on my overnight trip, incase this was a slow puncture. Due to this issue, I missed my planned public transport and had to rearrange my entire day.
Paying this amount of money I expected a safe, convenient and reliable service, however was provided with 2 inadequate products and an incredible amount of stress.
2 out of 2 of the products I received from this company arrived with issues, which highlights to me a clear issue in making sure the products that are rented, are fit for purpose.
My confidence using a wheelchair has now been greatly knocked, I’m paranoid every lip on the pavement will bust a wheel, and am checking for flat tyres every 10 minutes when out, in fear of being stranded.
Whilst all staff I’ve encountered have been apologetic and kind, this doesn’t take away from the poor quality of service I received, and the sheer impact it had on me.
13 agosto 2026
Risposta di Mobility Hire
Thank you for taking the time to share such a detailed review. We’re genuinely sorry for the distress and disruption this experience caused you. Being left stranded because of a wheel failure is understandably frightening, and we completely appreciate why this has affected your confidence in using a powerchair.
Our equipment is serviced and safety checked before hire, so the issue with the first chair was certainly not what we would expect. We arranged for it to be collected and a replacement powerchair delivered as soon as we could. We’re also sorry that the replacement chair arrived with the tyres needing adjustment. In this case, the tyres simply needed more air to suit your requirements rather than having punctures, and our technician attended to this for you.
We also appreciate how frustrating it was when your plans were disrupted. We did offer to take you to the train station to help minimise the inconvenience, although on this occasion you decided not to take up the offer. We completely understand that you had already experienced a difficult day and respect your decision.
We know that none of this takes away from the frustration you experienced, particularly after the first chair developed a serious fault so soon after leaving home. One of the benefits of hiring a powerchair is that if something does go wrong, we can arrange a replacement rather than leaving a customer waiting for repairs or parts, and we’re sorry that on this occasion the experience fell short of the reliability and reassurance you expected.
We’re pleased that the staff you dealt with were kind and apologetic, and we do take your concerns about the equipment and your confidence using it seriously. Thank you for bringing your experience to our attention — we’ll use your feedback to help us continue improving our checks and service. Many Thanks Mobility Hire
The service provided was superb along…
The service provided was superb along with the product.
20 agosto 2026
Risposta di Mobility Hire
Thank you! This is fantastic to hear, we really appreciate you taking the time to let us know your thoughts. Many Thanks Mobility Hire :)
Arrived on time worked as it should
17 agosto 2026
Risposta di Mobility Hire
Thank you so much for your review, we really do appreciate you taking the time to do this. Many Thanks Mobility Hire :)
Ordering was easy
Ordering was easy. Arranging delivery was very efficient. Delivery was on time. The delivery men were courteous, well informed and patient. All the staff were very helpful and pleasant. Your product is great. Many thanks
19 agosto 2026
Risposta di Mobility Hire
It’s great to hear that everything from ordering through to delivery was so straightforward. We are especially pleased that our delivery team were courteous, knowledgeable and patient — we will be sure to share your kind words with them.
Thank you also for your lovely comments about our staff and the product. It really means a lot to know you were happy with the whole experience, and we really appreciate you taking the time to leave such a thoughtful review. Many Thanks Mobility Hire :)
Quick and easy delivery
Quick and easy delivery. On time and called just before arriving.
19 agosto 2026
Risposta di Mobility Hire
That is great — that’s exactly how we like deliveries to go! A quick call before arrival and sticking to the agreed time helps take the guesswork out of receiving your equipment.
Thanks for letting us know everything went smoothly, and for taking the time to leave a review. We really do appreciate it. Many Thanks Mobility Hire :)
Very professional
Very professional, any questions asked were soon answered, delivery times met, delivery man very good and relevant information given.
3 agosto 2026
Risposta di Mobility Hire
Thank you so much for taking the time to leave us your review, we really do appreciate it. We're particularly pleased that you found the information provided useful and that everything arrived when expected.
Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Buggy performed well as hoped
Buggy performed well on tarmac, turf and other surfaces in showground. Powerful, yet, easy to control. Allowed me to see a great deal more of the site, stalls and the exhibits- which I could not have managed on foot.
13 agosto 2026
Risposta di Mobility Hire
It is fantastic to hear that the mobility scooter gave you the freedom to explore the showground! Being able to get around different surfaces comfortably and confidently can make such a difference to a day out.
Thank you so much for taking the time to leave us your review, we really do appreciate it. Many Thanks Mobility Hire :)
Quick efficient service
Quick efficient service. Very helpful staff.
Everything is as promised.
12 agosto 2026
Risposta di Mobility Hire
Great to hear everything went smoothly! We pride ourselves on keeping things simple, being there when customers need us, and doing what we say we'll do.
We will pass your kind words on to the team — and thank you for taking the time to let us know how we did. Many Thanks Mobility Hire :)
I hired a riser
I hired a riser - recliner chair for a weeks holiday in a holiday cottage. It was delivered on time and the company liaised with myself and the holiday venue to ensure correct delivery. Excellent service.
14 agosto 2026
Risposta di Mobility Hire
Thank you for your lovely review. Making sure you holiday is as stress free and as comfortable as possible is really important to us, so we are pleased we could help with this.
It is great to hear that coordinating with both you and the holiday cottage meant everything arrived smoothly and on time. We know that arranging equipment for a holiday can take a little extra planning.
Thank you for choosing us and for taking the time to share your experience with us. Many Thanks Mobility Hire :)
Risposta di Mobility Hire
Thank you for your great feedback! We're delighted we could arrange same-day delivery and installation for you. We know that when equipment is needed quickly, getting everything in place without delay can make a real difference.
We really appreciate you choosing is and taking the time to leave us a review. Many thanks Mobility Hire :)
Wonderful service from the organisation…
Wonderful service from the organisation and Ricky, who delivered and set up the bed. He was thoroughly and patient and accommodating to the room and electrical facilities. He took time to explain how to use the bed and the mattress. The company provide next day delivery, which was great to alleviate my mum's concerns as to sleep arrangements after hospital.
11 agosto 2026
Risposta di Mobility Hire
Thank you for such a lovely review. We're really pleased we could make things a little easier for your mum following her hospital discharge, particularly by arranging the bed for next-day delivery.
It’s fantastic to hear that Ricky took the time to make sure the bed was positioned properly around the room and electrical points, and that he explained both the bed and mattress clearly. We know those little details can make a big difference when you're trying to get everything ready for a loved one coming home.
We’ll be sure to pass your kind comments on to Ricky — we're very lucky to have him on the team. Thank you again for choosing Mobility Hire and for taking the time to share your experience.
Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Awful company, waste of money & broken scooters
Awful company, no communication before the event. Mobility scooter died after 20mins use. Called their out of office number with no reply. Had to abandon the scooter in the middle of festival and I need the Mobility scooter for the festival and there's no resolution in sight. Waste of money. Really disappointed.
The company was NOT available when I had the issue, their number didn't answer & then the NEXT DAY I was told the scooter broke down due to the heat. When other scooters have been fine. Another mobility company really helped me out (event mobility). I will be making a complaint.
11 agosto 2026
Risposta di Mobility Hire
Thank you for your feedback. We are very sorry that you experienced an issue with the scooter during the festival and appreciate how frustrating and disappointing this must have been, particularly when you were relying on it to enjoy the event.
We would, however, like to clarify that once the issue was reported to us, our team attended the festival site the same day to replace the scooter and resolve the problem. We appreciate that having the scooter fail after only 20 minutes was far from the experience you expected, but we did act as quickly as we could once we were made aware of the issue.
We are also sorry if our communication before the event did not meet your expectations. We take feedback like this seriously and will review what happened to understand how we can improve the experience for future festival customers.
One of the key benefits of hiring from us is that should an issue occur with the equipment, we have a team available to help and can arrange a replacement rather than leaving customers without mobility support. We are sorry that your experience fell short of the standard we aim to provide, and we hope the replacement scooter enabled you to continue enjoying the festival.
Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Quality products and excellent customer support.
Delivery was on time and the assembly of the hospital bed was quick and easy.
Matt explained all functions clearly.
The bed has been a godsend while my husband is so weak after recovering from sepsis.
I thought he would hate it but he loves it!
10 agosto 2026
Risposta di Mobility Hire
Thank you for such a lovely review. We're so pleased to hear the hospital bed has made such a difference for your husband and, even better, that he ended up loving it!
We know how important comfort and reassurance are when recovering from something as serious as sepsis, so it’s wonderful to hear the bed has been such a help. We’ll also make sure Matt sees your kind comments — we're glad he could get everything set up quickly and take the time to explain the functions clearly.
Wishing your husband a continued and comfortable recovery, and thank you for choosing Mobility Hire. Many Thanks Mobility Hire :)
Risposta di Mobility Hire
Thank you for your lovely feedback. We're really pleased you found our team helpful and were impressed by the range of mobility equipment we have available.
We know that having a good choice makes it much easier to find something that suits your individual needs, so we're delighted we could help. Thank you for choosing Mobility Hire and for taking the time to leave a review. Many Thanks Mobility Hire :)
Risposta di Mobility Hire
Thank you for such a great review! We really do appreciated you taking the time to let us know how we did. Many Thanks Mobility Hire :)
Avoid and save yourself the heartache!
EDITED AFTER REPLY FROM MOBILITY HIRE:
Thanks for taking the time to reply which is more than can be said for the customer experience team regarding a refund which I have still not heard back from. Sadly your information is not representative of my experience of the phonecall with the team and to say that an alternative mattress topper was offered is simply inaccurate and misleading for other customers who use trustpilot to consider their purchases. This was in fact the email you are referring to in which you can see that actually the mattress topper was not a suitable solution
“Unfortunately, we are not the manufacturer of the pillow lifter, so we are unable to alter or supply different cushion designs. The lift is only available in the one standard design and configuration.
Based on your description, the only suggestion we can make is to try repositioning your dad slightly further down the bed so that the edge of the back cushion does not sit directly beneath his lower back. This may help reduce the discomfort caused by the transition between the cushion and the mattress.
With regard to your suggestion of a mattress topper, I'm afraid we do not hire or supply mattress toppers as part of our service.”
Given the options you provided of asking my Dad to sit differently on the pillow lifter or pay again for a hospital bed option after the terrible customer experience, my “choices of alternative” as you described were pretty much zero.
Ps my order was placed on Monday morning and not over the weekend. Besides which, why have a countdown timer advertised on the website with a note of “order in the next 15 mins for next day delivery” if the feature doesn’t work.
I’m afraid to say that your response has not helped to rectify or satisfy my complaint and if anything has made it worse. Therefore my review still stands and I will never recommend this company to anyone. You say that you are disappointed with my experience during an emotionally difficult time but I can assure you that no one is more disappointed than I am.
*******
The entire experience was a total shambles. Considering this is such an upsetting time in our lives with my Dad falling ill and needing a comfortable nights sleep when being discharged from hospital, the ordering process promising “order in next 14 minutes for next working day delivery” was a lie and meant I then needed to find an alternative solution (at my cost), after being told that for the next day delivery would be a further £220!!! This is absurd.
When I called the next morning to arrange a return or swap, there was no empathy shown on the mobility hire side, I was £176 out of pocket for the hire and no alternative was given apart from “ask your Dad to sit higher on the pillow lift”. Utterly ridiculous!
I felt so let down by what I thought would be a brilliant company to support the elderly and vulnerable and it ended up being an expensive and upsetting experience in an already emotional time. I have requested a refund for my two week hire given that it was used for 25 minutes and collected the following day after delivery.
If the item is totally unusable (as this was), even with a minimum hire time, you need to be able to speak to a member of the customer services team rather than receive an automated email telling you that it will take “up to FOURTEEN days to receive a response”. Avoid at all costs!
7 agosto 2026
Non scritta su invito
Risposta di Mobility Hire
Thank you for taking the time to share your experience. We’re genuinely sorry that the pillow lifter wasn’t comfortable for your dad, particularly at such a difficult time for your family. We completely understand how important it was to have him comfortable following his discharge from hospital.
We would like to clarify a couple of points for anyone reading the review. Your order was placed online over the weekend using our next working day delivery service, which meant the delivery was scheduled for Tuesday. The additional £220 discussed was for an urgent same-day dedicated van delivery, which is a separate service and therefore carries an additional charge.
When you contacted us about your dad finding the pillow lifter uncomfortable, we apologised and discussed a number of possible options. As the pillow lifter is manufactured by a third party, we unfortunately don't have alternative pillow options available from the manufacturer. We suggested different positioning and repositioning to see if this improved his comfort, discussed whether a mattress topper might help, and also offered the option of changing to a hospital bed which may have been more suitable. This information was also followed up by email. You ultimately decided not to pursue these alternatives and chose to return the equipment, which we completely respected.
Our customer service team ask customers to email certain requests so that we can properly investigate the circumstances and provide a considered response, rather than giving an answer without having all the relevant information.
Weare disappointed that we weren’t able to provide a solution that worked for your dad on this occasion. We understand how stressful arranging equipment after a hospital discharge can be, and we are sorry that your experience left you feeling let down. We do appreciate your feedback and will take your comments on board as we continue to improve our service. Kind regards Mobility Hire
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