GM Geeco Ltd Recensioni 

94
TrustScore 1.5 su 5

1,3

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Valutata 1 stelle su 5

There needs to be a no stars option. I looked into this company after the chairs my elderly parents ordered became faulty. Granted, it appears to be a minor miracle that they actually got their c... Leggi di più

Valutata 1 stelle su 5

My very elderly neighbour is awaiting adjustable bed for which she paid approximately £5000. This firm is being dissolved on 27th August and she wants the money back and along with everyone else canno... Leggi di più

Valutata 1 stelle su 5

My 83yr old mum ordered a riser recliner chair beginning of April 2025 …….. still waiting for it, no delivery date, no one answers phone or replies to email. The chair was almost £5000! Now considerin... Leggi di più

Valutata 1 stelle su 5

Did anyone receive their mobility furniture in the end? Bought a electric bed settee for £4700with the delivery date 7th July. Still waiting. No good phoning no one answers apart from the sales depar... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

GM Geeco


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

94 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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1,3

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(94)

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Valutata 1 stelle su 5

You Cannot Purchase Without a Home Demonstration

Mobility Furniture will not sell you anything unless you have a home demonstration. As we know these are always a hard sell, whatever they may say. We want to buy two adjustable beds and liked the fact that this company offered made to order beds with a good range of sizes. We have seen lots of adjustable beds in showrooms so we know how they work - we just wanted to be able to choose the size, material and mattress but they refused to arrange for someone to call to place our order unless we had a home demonstration. Surprising that they can afford to turn down orders of up to around £4,000 in todays market. Luckily there are many companies selling adjustable beds so we will be able to place our order elsewhere.

Thank you for your reply. We did want someone to come to the house, but we just wanted to choose the bed size, material and mattress - we knew what we wanted, we have tried out lots of adjustable beds in showrooms, so we didn't need a demonstration. We have found a company who listens to the customers requirements and they are visiting on Thursday and we expect to be able to order our two beds.

9 febbraio 2018
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Risposta di GM Geeco Ltd

Thank you for your feedback,

Due to our caring nature we insist in seeing our customers prior to purchase to guide and inform you so the product you are choosing is going to be suitable for you. Many different aspects are considered during your demonstration of the product including measurements, comfort, colour and also delivery access.

Valutata 1 stelle su 5

Very poor service

Paid thousands for a divan bed. Not even the bed we ordere. Useless for a woman in her 90s with arthritis. Customer care non-existant. Cowboys.

28 gennaio 2018
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Risposta di GM Geeco Ltd

Thank you for the feedback Ginny,

Sorry to hear you are not satisfied with your bed. Please do contact our service team so we can address the issues you have and try to resolve them as quickly as possible.

Valutata 5 stelle su 5

Excellent customer service and support

Excellent customer service and support, top of the range
mobility products, yes the cost
is high but the quality is vastly
superior & will support your
mobility needs, also have a
great range of fabrics to choose for the chairs, would
recommend highly.

28 novembre 2017
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Risposta di GM Geeco Ltd

Thank you Mr Brunton,

We are very happy you enjoyed your experience with our company. We hope you enjoy your products for years to come.

Valutata 5 stelle su 5

The service is excellent with the …

The service is excellent with the customers needs as their priority. The recent purchase of an adjustable bed has made such a difference, i am beginning to wonder how i managed without it. Thank you so much.

18 novembre 2017
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Risposta di GM Geeco Ltd

Thank you Mrs Bayley,

We are delighted to hear your expectations have been exceeded and appreciate the positive feedback.

Valutata 1 stelle su 5

Buyers Beware

My 90 year old mother in law and my brother in law (recovering from a liver transplant) were sold 2 ‘bespoke’ chairs for £6000. They were not measured or weighed, so how they were bespoke is anyone’s guess, apart from the fact that they do not have to give a full refund if a bespoke order is cancelled. The order for the chairs was made on 14/8 and on 17/8 my in laws received a letter detailing the order and asking them to check them ahead of manufacture. They decided to cancel the order and they are not entitled to a full refund because the order is bespoke. Three months later and with the aid of a solicitor they have finally got the balance of their money refunded. The stress this has caused two fragile people is disgraceful. This week the salesman telephoned to see if they are enjoying their new chairs?

16 novembre 2017
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Risposta di GM Geeco Ltd

Dear S West,

Apologies the company didn't meet the standards of your mother in law and brother in law. It is never our intention to cause stress and the company are truly sorry that this was the result. To that end the company have introduced a new form for all customers to read which explains their rights, giving all customers further explanation of the contract and what it means to them - all before purchasing. Thank you for the feedback, all is valuable to us in evolving our procedures and making the customer experience as smooth and understandable as possible.

Valutata 4 stelle su 5

The Mobility Furniture Company Ltd.

The Service, politeness and professionalism of this Company is to be recommended.The delivery staff performed a good efficient Job.
Very pleased with the Bed which makes it easier for my wife to get out of. The only complaint I have is the controls , could do with a device to hook them near to the bed so they don't get knocked to the floor.

7 novembre 2017
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Risposta di GM Geeco Ltd

Thank you for your positive comments. This information will be passed to our operations team for updates on product.

Valutata 3 stelle su 5

Lead astray by promises of sofa that …

Lead astray by promises of sofa that didnt exist and product very very expensive.
The non production of a price list leads one to doubt all the supposed discounts etc with the salesman just plucking a figure apparently out of mid air.
Chair very comfortable but not worth that much money

6 novembre 2017
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Risposta di GM Geeco Ltd

Thank you for the feedback. This will be relayed to our sales department to help train our staff better.

Valutata 5 stelle su 5

MOBILITY FURNITURE RISER RECLINER CHAIRS.

VERY IMPRESSED WITH THE SERVICE, POLITENESS OF STAFF, SPEED OF DELIVERY EXCELLENT QUALITY PRODUCTS.

27 settembre 2017
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Risposta di GM Geeco Ltd

Thank you Mr Mitchell,

Your kind words will be passed on so our staff know they are doing a great job and most importantly you are happy with the service and products supplied.

Valutata 5 stelle su 5

The company was easy to communicate …

The company was easy to communicate with, good customer service, kept in touch at all times , delivery men quick, efficient ,took all wrapping away.

26 settembre 2017
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Risposta di GM Geeco Ltd

Thank you Lorraine,

Happy to hear our services met your standards.

Valutata 5 stelle su 5

It's been a very long time since I've …

It's been a very long time since I've been quite so comfortable. Can now spend all day in the chair - if I was able to find the time!!!!!!!!!!!!

26 settembre 2017
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Risposta di GM Geeco Ltd

Thank you Catherine,

Glad we have met your expectations and hopefully you do find some time to sit and relax.

Valutata 1 stelle su 5

I had a bad time from them I brought a …

I had a bad time from them I brought a rise and recline chair which failed in a short time they sent a fitter out who in my feeling did a bad job of fixing it by putting cheap sponge between the spring and base of the chair when I complained about it they took the chair back for repair it failed with in six weeks then the gave me the run around saying because it was ok when it was returned it was o k but after a fight I am stuck with it and can do nothing about it. I would not recommend them at all

4 agosto 2017
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Risposta di GM Geeco Ltd

Sorry to hear you are not happy with the service provided or the companies and The Furniture Ombudsman's position after assessment of your product. We provide a comprehensive service with all of our electrical furniture. We are sorry that on this occasion we didn't meet your expectations.

Valutata 2 stelle su 5

Bought 2 chairs and Regretted it!

Having bought 2 chairs, around £6k we found that one was fine. The more robust chair for my wife was a disaster. The seat was very hard and unyielding, the measurements were incorrect. I asked for it to be made good and was told I would have to pay for the work. I declined. The chair they loaned us was really bad, heavy and very uncomfortable. The chair we bought has now been returned, not much better than it was originally. They made me sign a "contract" to say that any further repairs would be at my expense. Obviously they knew that the work they did was unacceptable. Bespoke is not the word I would use. Shoddy would be better.

1 agosto 2017
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Risposta di GM Geeco Ltd

Thank you for your feedback Mr Breeze. We carried out the repair free of charge to resolve your situation. We will review the service process you have gone through to see how this can be improved for future clients.

Valutata 5 stelle su 5

Their agent made an appointment arrived …

Their agent made an appointment arrived on time, was very helpful and informative. There was no pressure to purchase anything. I made my choice it arrived on time exactly as I ordered. Their delivery guys were helpful took all the packing away placed the chair exactly where I wanted it. Perfect

18 luglio 2017
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Risposta di GM Geeco Ltd

Thank you so much for the review. Glad we met your expectations.

Valutata 5 stelle su 5

Recliner

I appreciated the service provided. My mother is house bound and so to have the salesman come to her with a large choice of colours for the recliners was fantastic. Measuring her for the chair was also done in her home.

18 luglio 2017
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Risposta di GM Geeco Ltd

Thank you Barbara,

I'm glad we could help and you enjoyed the service provided.

Valutata 4 stelle su 5

Bad workmanship

When chairs were put together there were no pre drilled holes so fitters had to use self tapping screws and said that this is always happening.
I was promised good quality and workmanship
But the armchairs are already starting to come apart.I would like someone to come back in August to fix this.
Regards
C.T.Appleby.

17 luglio 2017
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Risposta di GM Geeco Ltd

Good morning Mr Appleby, our customer service team will be in contact with you in the near future to resolve any issues you have.

Valutata 1 stelle su 5

my new bed was very small only 6 inches …

my new bed was very small only 6 inches wider than a single and very
expensive for its size I order the softest matteress but it is so hard
that I am only getting about 3 hours sleep and when I wake up I ache all over and can not walk properly for awile. at 85 it is the biggest mistake
I have ever made. I think I will never get a good nights sleep again

17 luglio 2017
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Risposta di GM Geeco Ltd

Sorry to hear you are not enjoying your new bed Mr Roach,

This has been passed to our service team to get in contact with you to see if there is anything we can do to help.

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