Millets - Hexham Recensioni 361

TrustScore 4.5 su 5

4,6

24 Fore Street, NE46 1LZ Hexham, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I needed advice on a boys waterproof lightweight jacket. The staff were very helpful and I managed to get a very good jacket .

L'azienda ha risposto

Valutata 5 stelle su 5

I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I went into the Hexham shop where I was greeted by a pleasant young man. I was looking for a new waterproof jacket and inner fleece. A very knowledgeable female member of staff (whose name I didn’t ca... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio

Informazioni su Millets - Hexham

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

361 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Staff were so helpful

I needed advice on a boys waterproof lightweight jacket. The staff were very helpful and I managed to get a very good jacket .

6 maggio 2026
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 1 stelle su 5

Email or text when an order has arrived…

Email or text when an order has arrived in store as this didn’t happen

13 aprile 2026
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Valutata 5 stelle su 5

Popped in to buy a leatherman

Popped in to buy a leatherman. Very knowledgeable staff and friendly also. Many thanks guys and gals

26 aprile 2026
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

When I saw my niece wearing this jacket…

When I saw my niece wearing this jacket ,I knew it was just what I needed too. Great styling and colour with a brilliant hood that gave protection from the wind and rain.
I found this jacket online at Millets , it was a good price and was delivered within a day or two to a
Very happy customer

22 febbraio 2026
Logo di Millets - Hexham

Risposta di Millets - Hexham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Thank you for brilliant customer…

Thank you for brilliant customer service at your Hexham branch today. The staff were very knowledgable and went out of their way to help find the right products for us. It was very welcoming as I have just moved to the area.

22 novembre 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valutata 5 stelle su 5

Amazing helpful staff

Amazing helpful staff - new their products so well and helped me achieve a great fit

26 ottobre 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valutata 5 stelle su 5

Still Called Millets

This is a very good outdoor clothing and equipment shop in the heart of Hexham. Incredibly helpful and knowledgeable staff. Its not a big shop but it really delivers.

8 settembre 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent service

I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pairs before settling on the Merrel Accentor shoes. They were reasonably priced as well as very comfortable. I have shopped in here several times over the years and always been impressed by the level of support and knowledge offered by the staff as well as the range of products on offer.

6 agosto 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valutata 1 stelle su 5

BEGGING LETTERSMillets and it seems Every other outlet…

Millets and it seems Every other outlet asks for donations to charities.
I understand the uptick yo your brand where you can bost to the world how good you are.
However the customer pay the bill not you.

Your shop staff often have to apologise for this intrusion on what was to the customer an unwellcome begging letter.

It has a detrimental view in my eyes and give me more reason to stop shopping with you.

27 luglio 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Valutata 5 stelle su 5

Assistant very helpful and patient!I…

Assistant very helpful and patient!I was exchanging some shorts but the size I wanted wasn’t available in the store.She went on line and arrange for some to be delivered to my home address.

24 giugno 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Claire and Ryan were fantastic today

Claire and Ryan were fantastic today, really helpful, going out of there way to help me with my faulty I bought online from Go Outdoors. Much more helpful than Go Outdoors customer service team had been over the phone. Discussed and presented different options for me which worked best for me. Much appreciated. Thank you both.

2 maggio 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Valutata 5 stelle su 5

Popped into the Hexham store today as I…

Popped into the Hexham store today as I usually do when I am up on holiday.
The staff are alway friendly and helpful and it was my lucky day today as there was a sale on so I treated myself to a new pair of walking boots (Brasher)
The gentlemen serving my was very helpful and informative and I’m pleased with my new boots.

Sean

25 aprile 2025
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

It was a joy to shop in Millets today.

It was a joy to shop in Millets today.
The staff were friendly and helpful throughout my visit.
The excellent discounts only serviced to complete the shopping experience.
Thank you.

22 dicembre 2024
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Friendly helpful staff.

23 novembre 2024
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent service

Great service as ever from Claire and Jay in store this afternoon. They couldn’t have been more helpful. It’s a pleasure to shop in the Hexham store.

25 novembre 2024
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Helpful assistant

The store didn’t have what I was looking for (wrong time of year for running shorts), but the young man that served me suggested a shop where I could possibly find some. He was right. So helpful, thank you.

18 novembre 2024
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

The Hexham store offers a variety of merchandise that is well stocked and presented. We received excellent customer service from Jay. He was extremely knowledgeable regarding discussing the merits of the type of footwear that we were interested in purchasing. He gave detailed helpful advice. We were so impressed with the brand that he recommended and the competitive sale offer price, that we both purchased a pair!

11 novembre 2024
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valutata 5 stelle su 5

Fantastic store

All the staff were great and really helped me find what I was looking for.

2 novembre 2024
Non scritta su invito
Logo di Millets - Hexham

Risposta di Millets - Hexham

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent

Excellent, fast service if exactly what I ordered

13 ottobre 2024
Logo di Millets - Hexham

Risposta di Millets - Hexham

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

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