Mercedes-Benz South West - Truro Recensioni 

All the staff were helpful and polite and we did not feel under pressure at any time. Jake Mottershead was very professional and knowledgeable and we are very happy with our purchase.

The quality of service is top class and fitting for a car brand at this end of the market. My problem was a routine replacement of a battery at the end of its life but they still managed to surprise me with the level of helpfulness and service - above and beyond my expectations and far above that previously experienced in other dealerships. As they did indeed whenever I have used the Tresillian site. Particular thanks to Terry Howsego but universal thanks to the various others whose names I cannot recall.
Mercedes may appear a more expensive brand but the quality of goods and services make it value for money.

Great service and attention to detail. Frazer Pritlove dealt with my enquiry and subsequent purchase of a used Mercedes EV.

Frazer was able to negotiate the deal, source me a vehicle, listen and respond to my questions and keep me informed throughout the process

Very happy with the outcome

The knowledge of the vehicle by your salesman Jake Mottershead and the ability to answer all my questions gave me confidence in both him and the car.

Excellent service from Mercedes-Benz South West, especially Andrew who's knowledge and patience whilst going through the purchase of our Vito was second to none. A lovely experience from beginning to end.

Entering the Mercedes sight in probus your greeted by the most lovely, smiley and helpful staff. They were efficient in helping me and were so friendly and welcoming. I’d absolutely will continue to have my car serviced at Mercedes Probus. There service even encourages me to continue using Mercedes our family car! Thanks again to all.

Car was collected for a service and it's first MOT. Under chassis video was emailed to me. Everything was conducted very well and the car was washed and returned (it didn't need a valet).

Service was completed within 90 minutes. I wasn't sent an email detailing any issues. The service manager didn't discuss any faults. There was no report given about the service only that it had been completed and a 2nd page detailing past service history. At the end the service manager tried to charge me £299 for the service without checking if I had any service plan in place. Which I do. Also, for second time the car wasn't washed or valeted. I did ask and was given excuse no valeters were working yet I saw them working and another manager told me they were working. Overall, disappointed with Mercedes Benz Truro

We recently purchased a car and Esme was brilliant. Very helpful and accommodating when I viewed the vehicle especially as it was quite late in the day. Handover was excellent and nothing was too much trouble, she helped us set up the Mercedes app and answered all our questions. Would definitely recommend to others and looking forward to dealing with her again when its time to change the vehicle.

Tamara was excellent throughout the process and went above and beyond to ensure that the buying process was as stress-free as possible

polite, efficient service but expensive

I picked up my new AMG 45 s from Mercedes Truro last week. The whole experience was amazing. The staff were very friendly, very knowledgeable and very helpful, they did everything they could to make me feel valued and at ease, nothing was too much trouble.
I definitely recommend this dealership.

What a fantastic car buying experience, the customer service is 100% the staff are smiling and very friendly, the coffee is also amazing. Thank you Mercedes , Truro 🙌🚙

From breakdown, hire car, video of underside of car pointing out what needed doing through to collection of repaired car from Truro, service was excellent- professional, friendly & efficient.

Amazing experience buying my car everything went very smoothly and great customer service from Tamara! Lovely person and very helpful!

My experience was smooth and positive. Sam was very helpful and he and Matthew were accommodating regarding the negotiations on cost to change. The handover was a pleasure, the car being presented beautifully in the showroom for my collection. I would recommend this dealership to any prospective buyers.

Jake dealt with my purchase of a new Mercedes with good professionalism, knowledge and empathy to my requirements. This is my third Mercedes from the Truro dealership and I can highly recommend them.

The service is always excellent. The staff most pleasant. Thank you .

Great service and a great experience. We were late for our MOT due to traffic problems but nothing was too much trouble and we were booked in again for the same morning.

Excellent service as usual, i can not fault from arrival , front sign in to collection from the service management , friendly service staff always ready to assist, you feel a personal service from the whole team.