Ben Sanders was excellent, friendly, helpful and took time to explain everything. Loved the applause when my new car cover was removed, it topped off the day. The only criticism I can make is the... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I am very pleased to wholeheartedly recommend this MB dealership. I purchased a used GLA from them having found it online. They furnished me with full particulars and undertook an online valuation of... Leggi di più
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From first call to driving away with my new car nothing was a problem. Excellent customer relations. A big thank you to Jack.
Car serviced & mot’d at Truro. Advisory was added to mot even though the work was completed to rectify it during service, so leaving a blot on mot. Also charged for bottle of screen wash with service,... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.
Mercedes-Benz South West
Scritti dall'azienda
Informazioni di contatto
Probus, TR2 4HX, Truro, England, Regno Unito
- 01872 520900
4,8
Eccellente
695 recensioni
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Le persone hanno visualizzato anche
From first call to driving away with my…
From first call to driving away with my new car nothing was a problem. Excellent customer relations. A big thank you to Jack.
22 settembre 2026
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Ben Sanders was excellent
Ben Sanders was excellent, friendly, helpful and took time to explain everything.
Loved the applause when my new car cover was removed, it topped off the day.
The only criticism I can make is the car mats were not fitted properly and some of the piano black dash had greasy finger marks.
Otherwise an excellent experience.
24 settembre 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you so much for your wonderful review. We’re delighted to hear that Ben looked after you so well and took the time to explain everything, making your new car handover such an enjoyable experience. We’re especially pleased that the car cover reveal and applause helped make the day even more memorable!
We’re sorry to hear about the car mats not being fitted correctly and the marks on the piano black trim. Thank you for bringing this to our attention — we’ll certainly share your feedback with the team to ensure greater attention to detail going forward.
We hope you’re thoroughly enjoying your new car and wish you many happy miles ahead. Thank you once again for choosing us.
Kind regrads,
Gracie.
A strong recommendation of the Truro Mercedes-Benz dealership
I am very pleased to wholeheartedly recommend this MB dealership. I purchased a used GLA from them having found it online. They furnished me with full particulars and undertook an online valuation of my trade in vehicle, which was reasonable. The whole process was very efficient and their staff, especially Courtney Windsor, went out of their way to be helpful and supportive. The car was delivered to me last week and I am very pleased with it. Overall a trouble free experience despite them being located nearly 200 miles from where I live. Professor Gordon Wilcock
22 settembre 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your wonderful review and recommendation. We’re delighted to hear you’re pleased with your GLA and that Courtney and the team made the process so smooth, despite the distance. We’ll be sure to pass on your kind words to Courtney. Enjoy your new car!
Kind regards,
Keira
Excellent service
Excellent service. I chose to wait while the work was done and was kept up to date with progress by friendly, efficient staff. All good, thank you.
16 settembre 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your great review! We’re delighted you were kept updated throughout and that our team provided friendly, efficient service. We really appreciate your feedback.
Kind regards,
Keira
MOT ALL GOOD.
Just had MOT, Passed! They checked my Rear indicator for me too. Great service polite and helpful.
7 settembre 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you so much for your kind feedback! We’re delighted to hear that you passed your MOT and that you were happy with the service. It was a pleasure helping you, and we really appreciate your support!
Best wishes,
Keira
Service performed on car carefully and…
Service performed on car carefully and efficiently. Very pleasant staff to deal with.
4 settembre 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your kind feedback! We’re delighted you were happy with the service and found our team pleasant and efficient. We really appreciate your support!
Best wishes,
Keira
Excellent
Excellent, friendly and professional service. Ben made the whole experience of buying a car a pleasure. I would definitely recommend to others.
8 settembre 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your fantastic feedback! We’re delighted to hear Ben made your car-buying experience such a pleasure. We really appreciate your recommendation and hope you enjoy your new car!
Best wishes,
Keira
Received an excellent service
I received an excellent service. Frazer was extremely helpful and professional. I enjoyed the courteous service and overall experience.
27 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your lovely feedback! We’re delighted Frazer provided such a helpful and professional service. We really appreciate your kind words and are pleased you enjoyed your experience with us!
Best wishes, Keira
What I expect from a MB dealer
What I expect from a MB dealer: friendly staff, a good service, nice coffee and comfortable chairs. Exactly what I got.
26 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for the great review! We’re delighted we delivered exactly what you expect from a Mercedes-Benz dealership. We’re pleased you enjoyed the friendly service, coffee and comfortable surroundings. We look forward to welcoming you again!
Best wishes, Keira
Excellent service
Courtney helped me buy the vehicle with the utmost confidence. Very professional and informative - excellent customer service and handover of vehicle.
16 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your fantastic feedback! We’re delighted Courtney provided such a professional and informative service and made your vehicle handover a great experience. We really appreciate your kind words and hope you enjoy your new car!
Best wishes, Keira
I was booked in for a waiting MOT plus…
I was booked in for a waiting MOT plus a little small job to fit a trim behind the bumper as they thought the trim might take longer than unexpected. They provided me with a courtesy car so I didn’t have to wait at the dealership too long.
17 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your great feedback! We’re pleased we could make your visit as convenient as possible with a courtesy car while the work was completed. We really appreciate your feedback and hope to see you again!
Best wishes, Keira
Excellent service
On time relaxing chairs in reception area unlimited coffee, tea or cold drinks and snacks, the car was washed before it was brought back. Excellent service the special offer was very generous and the air conditioning system is fantastic now cool all the way home.
18 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your fantastic feedback! We’re delighted you enjoyed the comfortable facilities and refreshments, and that your car was returned clean with the air conditioning working perfectly. We really appreciate your kind words and look forward to welcoming you again!
Best wishes, Keira
Frazer and Jake were great from start…
Frazer and Jake were great from start to finish, also Vince the dog was well cared for at the showroom by the girl on reception, not sure of her name but she was clearly a dog lover. Thanks all 👍
16 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you so much for the lovely review! We’re delighted Frazer and Jake looked after you so well, and it’s great to hear Vince was made to feel at home too! We’ll be sure to pass on your thanks to the team.
Best wishes, Keira
Consistently good honest service
Consistently good honest service
13 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your continued support and kind words! We’re delighted to hear you consistently receive the honest, reliable service we strive to provide.
Best wishes, Keira
Why would an MOT failure due to…
Why would an MOT failure due to excessive exhaust pass first time at independent MOT station?
4 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your review regarding you recent experience at Mercedes Benz of Truro.
I have passed on your review to the Service manager of Mercedes Benz of
Truro and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk.
Kind regards,
Rebekah
MB Truro kept our holiday travels on track
Whilst on our annual holiday to Cornwall, our ML350 showed a warning on the dashboard "Auxiliary battery malfunction". Phoned Mercedes Truro on a Saturday morning, and they were able to book our vehicle in to replace the auxiliary battery on the Monday morning. We left the car with them at about 8:30am, and by 10:14am we got a call to say the work had been completed and the vehicle was ready for collection at our convenience.
All in all, great communication from the team, great customer service, as you world expect from MB, and we were able to drive confidently wherever we wanted for the rest of our trip. Many thanks and kind regards to the MB team at Truro, Mick and Gina
3 agosto 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you, Mick and Gina, for your wonderful feedback! We’re delighted the team at Mercedes-Benz Truro could get you back on the road so quickly and help keep the rest of your holiday stress-free. We really appreciate your kind words and are pleased you could enjoy the rest of your trip with confidence!
Best wishes, Keira
Get a full price for the work
I have a service contract for my Mercedes B class and took it to the Mercedes garage, on time and as requested. During the service I had numerous phone calls on progress however, I was told I needed 2 new front tyres which would cost £179. I agreed that this was required. But when the service manager rang to say the car was ready he said the bill was over £450! The original engineer I spoke to forgot to mention that the tyres were £179 each!!! I then requested that the old tyres were put back on and I would go to my local garage for new tyres!! The Service manager agreed to remove the cost of the balancing and realignment and give me a trade price for the tyres. I agreed to the compromise and ended paying around £320. Miss information caused great stress and confusion hence my poor review.
17 luglio 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your review regarding you recent experience at Mercedes Benz of Truro.
I have passed on your review to the Service manager of Mercedes Benz of Truro and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk
Kind regards,
Rebekah
Service experience beyond my expectations
Total clarity over costs and what was covered by warranty. Generosity over the loan car and a quick fix to my aircon. which worked!
21 luglio 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your great feedback! We’re delighted you appreciated the clear communication, generous loan car and quick repair. Most importantly, we’re pleased to hear the air conditioning is working perfectly again!
Best wishes, Keira
Exelant service as always ,staff second…
Exelant service as always ,staff second to none. quickly made very welcome offering drinks and bikkys.
12 giugno 2026
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Risposta di Mercedes-Benz South West - Truro
Hello Carl,
Thank you for your kind words! We're delighted to hear you received excellent service and felt so welcome. We really appreciate your feedback and look forward to seeing you again soon!
Kind regards,
Freya
Mercedas is so much than just a car
Mercedas is so much than just a car , it’s the people , the after service , they certainly take customer care to next level . This is reason why we have been customers for 30 years
16 giugno 2026
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Risposta di Mercedes-Benz South West - Truro
Thank you for your incredible review and your loyalty over the past 30 years. We're delighted to hear that our team and aftersales care continue to meet your expectations and reflect what Mercedes-Benz stands for. Your kind words mean a great deal, and we truly appreciate your continued trust and support.
Best wishes,
Keira
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