Meaco (U.K.) Limited Recensioni 5.248

Excellent dehumidifier that’s been working constantly in an old cottage. When the control panel stopped working the warranty customer service was excellent and easy to use.
The Arete One 10L was fixed and returned quickly and is back working as good as new.

It took a few emails as there were a few queries but Meaco kept their warranty guarantee promise and fixed my dehumidifier in a few days, with hassle free delivery. They gave a summary report of what work had been carried out.
Very good. Very good product and so pleased it has been fixed!

Excellent service from Meaco. The buttons started flashing so contacted them as the machine was under warranty. I opted for an additional service as well for £25. They picked it up Friday and it was back and working today (Wednesday) so I’m very happy thanks to their commitment in sticking to their principle.

Had a problem with my dehumidifier, within a week of the email, packaging was sent, unit returned, repaired and back to me in 7 days, fantastic service thank you

This is an excellent humidifier. I was disappointed with the response from support staff to some queries (not critical) but the product is so good they are forgiven.

Dehumidifier broke down, but still within the 5 year warranty period. Very easy to organise a return and repair. Delivered a box a few days before, collected and repaired and delivered back promptly. Did a service whilst they had it too at just £25. Very happy with the whole process.

Living in the UK I'm sure most households have had to deal with a mould problem in one form or another and I sadly am no different.

I heard good things about Meaco when it came to their dehumidifiers and having experienced quite a few bad ones I decided I'd splurge and give them a try.

My first product was the Meaco Arete One (in 2023) and while the performance of the device was outstanding, it had some noise issues related to the fan straight out of the box.
I reached out to their support and after some back and forth (spanning a few weeks) Meaco sent me a replacement unit... Except they sent me the wrong one, which in turn caused another delay of me having to return this unit and wait for another one to be shipped out.
Once this arrived, the unit was much better and has been in constant use for 2 years before I finally pulled the trigger and decided to upgrade to the Arete Two.

Now the odd thing is that I have experienced almost the same exact issue as with the 1st unit I bought - it out of the box had an issue, so I reached out to Meaco via their contact us form. This was unanswered for a month at which point I sent an email directly to their support team who said my first enquiry got caught by their firewall (this sounds extremely odd to me considering I used their own contact us form).
After a quick back and forth (credit where credit is due, their responsiveness was much better compared to my first interaction) I was issued a replacement and my old unit was to be collected by Meaco.
The unit that got sent to me, however... Was once again incorrect, same as 2 years ago.
After I informed Meaco they without hesitation sent me the correct unit straight away and booked another collection to retrieve the incorrect unit.

Now, I am a little conflicted when it comes to this review.
Mistakes happen and I think what separates great businesses from the bad ones is how issues are handled. In my experience, Meaco seems to be very reasonable when it comes to their customer care and in both cases I have had they replaced the units with little trouble. Having said that, while the ultimate result was good and I ended up having my issues resolved and products that worked well, I find it concerning that both units that I bought had issues straight out of the box.
I also think there are some sort of fundamental issues with the customer service processes if both times I reached out I ended up receiving a unit that was not what I was supposed to receive.

Overall, I think Meaco make brillaint products (at least when they work), and their customer service is genuinely well meaning and helpful, however I think they have some work to do to iron out the kinks with their QA and customer service processes.
Perhaps it was just bad luck, but having had the same happen twice now I think this points to a more systematic issue.

The control panel failed on my Meaco Arete One after 1 year of use, I contacted Meaco & a friendly person helped me arrange it's repair. I received an empty box in the post to facilitate it's return & it was promptly repaired & returned to me. Great service!

Fantastic, quick service. Sorted the problem and machine turned round very quickly.

Updated review.

I've had two Meaco Arete One 12L become faulty, with different faults, since buying the first in December 2023. The first one was replaced under warranty with no issues in January 2025.

The second time there was communication problems where I wasn't receiving emails from Meaco. Not sure if it is an issue with their system, or my email provider. They claim to have sent replies, but I haven't been receiving them.

After eventually getting a response, I'm now in the process of sending my unit away for repair. Hoping the rest of the process will run smoothly. I will upgrade the review to 4 stars if so.

When the dehumidifier is working it does the job. Helps dry clothes quicker when they're hung up in the same room, and the small patches of damp that I was getting on my ceiling haven't reoccurred since purchasing the dehumidifier. They offer a 5 year warranty when registered, which is a lot more than competitors. I just hope I don't have to keep getting them replaced or repaired yearly.

This is the 2nd Meaco Dd8l desiccant dehumidifier we have and it is brilliant, can feel the difference straight away. We have 2 other humidifiers but this one blows out warmm air which makes it much more pleasant. Not too noisy, good looking

Contacted Meaco about a faulty on/off switch Saturday,
Collected on Monday , new part fitted under warranty, Returned To me on Friday, with new parts fitted.
The way my problem was fixed in such short time says it all.
I would strongly recommend this product , with excellent after sales which I experienced!

Unfortunately, I'm not sure where to go with this.

I have previously left a review for Meaco outlining that whilst I think their products are good when working, they do have a tendency to stop working.

This was fine when their customer services setup worked and the dehumidifier was repaired - that was really efficient and helpful. Unfortunately, my recent experience is one of frustration and being strung along.

Having cut contact with me mid-support from 14/10/25 (they got to the point of asking if I had the original box to sort out sending the item back to them for repair, and then nothing - ghostsed), I have tried to reach out and continue the process, only to be completely cut off.

I then took to Trust Pilot to feed back on this. They reached out to my 2 start review on 09/12/25 saying they've requested my email address and would get back in touch to resolve the issue as quickly as possible.

I shared my email address, they did not get back in touch.

I updated my previous review from 2 star to 1 star to reflect this, updating the overview. Still nothing.

Regardless of which route I take to try and get in touch, I am ignored or cut off. I've even tried restarting the whole process through their website. Nothing.

I fear they have now pushed me outside of my warranty period given it's almost 4 months since I last had any meaningful contact from them.

This is incredibly poor customer service.

Bought the Arête Two 12L. Fast delivery the product is fine but available £24 cheaper from a partner company meacodehumidifiers.co.uk who have a very similar website. Feel a little ripped off!!

Not only was my dehumidifier repaired and returned very quickly but everyone I dealt with either on the phone or by email was extremely friendly and helpful.
All in all a very good experience.

Amazing customer service with regard to the repair of my dehumidifier under warranty. Meaco provided a packing set to make the return hassle free and it was delivered within a day of requesting it via a reliable courier (DPD). I returned it the next working day (DPD via Post Office - a major plus already!) and it was repaired and returned within 3 working days of returning it. Bravo!

Hooray, I got my dehumidifier back today - all fixed and working again, thank you Meaco!
I really like the fact you have made the effort to repair it and not just replaced it.
The customer service team were quick to respond to me and the collection and delivery service was really efficient.
Happy customer :-)

I have owned the meaco dry arête one for two and a half years the other day I noticed was not working properly I contacted meaco was dealt with very promptly they collected the machine two days later. sorted out the problem and returned within a week I could not be happier with the service I received I find this company very helpful have always dealt with them the other machine I have is the DD8L I use in my caravan really well made products well done

When my dehumidifier stopped working properly after 1 year I call customer service and found the person dealing with my enquiry very helpful, the sort of services I haven’t had for years. She dictated me what exactly I need to put in my email to them in order to send back the machine for the repairs. The following day I received a very polite email apologising for the inconvenience and asking for the date I would like it to be collected for the repairs. Next day my machine was going to be collected. It took them only 3 days to deal with the problem sending me an email with the information about the fault. Hopefully the machine will be arriving soon.
Excellent service.

The MeacoDry Arete® One 20L has been a solid and reliable unit and dried a lot of washing / rooms in our house.

After a three years of ownership (almost on the dot!) the handle broke; which is not a trivial thing on a heavy unit while you're carrying it! I'm forever happy it wasn't on one of the many times we'd been lifting it over the dog or up the stairs...

Repair was done under warranty and pretty quickly. But they lose two stars for trying to argue that the handle breaking was wear-and-tear. If the handle is expected to break over the life of the unit then a) it should be user replaceable like the coasters, etc. and b) maybe warn people not to lift it anywhere it's not ok to fall...