Meaco (U.K.) Limited Recensioni 5.248

For 8 years I have used the excellent Meaco DD8L Zambezi dehumidifier and decided to upgrade to Meaco's new Arete Two Dehumidifier & Air Purifier because it would be quieter for use in the bedroom where it is most needed. It is whisper quiet and super effective with clear & easy controls. I just could not be more pleased with it!

My slightly over two year old arête one dehumidifier stopped working. I first took it back to Costco where I purchased it but as it was slightly more than two years old they declined to replace it I then contacted Meaco uploading a picture of my receipt. This was the only difficult bit for me! Meaco delivered a box, picked up the dehumidifier, repaired it and returned it within a week. Excellent service.

Again super service

By Meaco, Our dehumidifier was collected by Dpd on Monday and taken back for repair under warranty, I have been contacted just now by Meaco ( Thursday ) and the Pcb has been replaced, machine serviced and cleaned. A big thanks for providing such a great service, no wonder you have great reviews, Shaun Spindley.

Superb company to deal with. One of the few who have got customer service beyond what it should be.
Had to return my dehumidifier under warranty. Nothing to much trouble, even emailing me when a returns label had been posted out. (I don't have a printer to print off a label). Was notified when Meaco had received the unit back. Repair completed within a couple of days and a detailed report of repair emailed to me. Unit returned and received next day.
6 stars and more to all Meaco staff
Many thanks
Donald Saunders

Thank you for fixing my ABC
We are really appreciate,they are the best 👌

I don’t usually write reviews, but I felt I had to share my positive experience with Meaco. Their customer service is outstanding. I purchased my dehumidifier two years ago and recently began experiencing some issues with it. After contacting their customer service team, they promptly sent me a box to package the unit. The dehumidifier was collected, sent to their repair team, fixed, and delivered back to me — all within 10 days of reporting the issue.

I also received a detailed service report, and the machine is now working perfectly again. This was all done at no cost to me, as the unit is still within the five-year warranty. I highly recommend this company!

My Meacodry Arête One dehumidifier stopped working just under the two year warranty. I rang and explained. I had all the relevant details and proof of purchase. They were very helpful. They collected it on Thursday 29th Jan and it was returned today Wednesday 4th Feb. Everyone I spoke to was polite and very helpful.As long as you have all the required details they will help you in a very efficient way. (I always pay with PayPal then there is always proof of purchase and no hassle)Many thanx Meaco Weill definitely continue to recommend you to friends and family.Kind regards Tina

Meaco picked our faulty dehumidifier up,did a full repair under warranty and returned it in less than 10 days. It's a great comfort to know the 5 year warranty is honoured.

Après une commande passée le 1er février, je n'ai aucune nouvelle de l'avancée de ma commande malgré les indications données par le site (livraison en deux trois jours ouvrés si commande effectuer avant 14h).

Mon mail est resté sans réponse, et le chat n'est pas accessible.

EDIT: Commande me14722 confié au transporteur seulement aujourd'hui.

This dehumidifier is absolutely fabulous it dries washing so quickly keeps the house dry too would thoroughly recommend. It is extremely quiet and on wheels so can easily be move between rooms.

Purchased a MeacoDry to use near the kitchen exit to our garden/fields. It stopped working after 11 months despite great care being given to it (it was dry wiped off dust on the exterior, we cleaned the pre filter every 3 days and there were ample surrounding space so the unit would never get bumped into or grazed). I searched online and discovered that the issue has been reported by countless other customers, some who even experienced it with several units.

Due to hoping to get it repaired, I attempted to find the receipt. Alas I was unsuccessful as it appeared to have been misplaced during our move (I was pregnant at the time so it was quite stressful).

Logically the next move was to contact Meaco & explain the situation. Instantly I was told that a repair or replacement would be impossible without proof of purchase. I attempted to explain this and stated I would be more than willing to pay for the repair cost but they would not budge.

A friend who works in a retailer had recommended I buy a Meaco Sefte soon to prepare for summer but I feel entirely unsold on this idea now. As someone who has worked in the sustainability sector for 19 years myself - I find Meaco's supposed commitment to sustainability to be untrue. They will allow their units to go into landfills even at the chance of losing money they stand to make from repairs.

I hope Meaco will reconsider this 'planned obsolescence' esque policy and allow their customers the chance to receive paid repairs without proof of purchase. Especially given that the fault seems to based upon manufacturer error/a highly prevalent defect.

Elizabeth B

Dehumidifier broke during the 5 year warranty period. Customer service were very helpful and the dehumidifier was repaired with no charge to me. Very pleasef.

The level of customer service received by my wife and I from Ms Heidi Riefer of Meaco has been outstanding.
The Meaco dehumidifier - a top brand in itself. Class, pure class.

Ms Riefer - unequivocally, a superb ambassador for the brand.

Bravo, Meaco. Bravo.
Can HIGHLY recommend.

I have been a user of a Meaco Dehumidifier for almost a year, although it has suddenly stopped working due to a widely reported fault. I have been unable to locate my proof of purchase so was fine with paying for out of warranty repair - however Meaco refuse to do this. I am completely fine with paying the price to repair the item (which failed with no fault of my own, due to it being a widely known defect) but their policy means that my Dehumidifier may end up in a landfill.

Extremely disheartening, especially from a company that has claimed to be aiming for sustainability & has touted their waste-free repair shop as a sign of this.

Meaco carried out an in warranty repair of my dehumidifier due to display panel fault. Excellent support from customer service. Packaging provided and the machine returned within 4 days. A very happy customer.

Excellent service humidifier was collected and repaired within 5 days

MeacoDry Arete Two 12L.
Purchased this item on reading reviews and it is top recommended. Have had it running for a Day and it 100% works and has cleared my Windows of condensation which has been a problem with the cold weather. Very impressed with the set up and sits lovely in the hall and it serves all rooms.

Control panel display stopped working, contacted Meaco filled in an easy form, they sent a return label by email a return box the next day. Unit sent back Monday morning, repaired unit returned Thursday morning of same week with emails in between keeping me informed.
Fantastic service, cannot fault them on their easy, very quick, hassle free customer service and repair.

16 months after purchase my Arete 20L suddenly stopped working. I spoke with customer service who requested an email with all the details and then promptly arranged for the unit to be collected from my home. Fortunately, I had retained the original packaging so a collection was arranged very swiftly. Collected on Thursday and on the following Tuesday I received an email explaining the repair and the machine was ready to be delivered back to me the next day. As it was I had to delay the delivery due to not being home, but to turnaround a collection, repair and redelivery in under a week is excellent customer service.
I rely on this unit to dry my laundry especially in these winter months so the prompt service was really appreciated.

I have 2 of their dehumidifiers, one started malfunctioning. I contacted support, they offered repair even though the unit was just outside warranty, with free and easy return. In the end it couldn't be repaired, so they shipped a brand new replacement unit. I always recommend Meaco products to friends.