Meaco (U.K.) Limited Recensioni 5.248

Outstanding service from Meaco. I purchased a dehumidifier in August 2023 and suddenly it wasn't working right. I had registered my guarantee which was for 5 years. I rang to explain the problem and was asked to send it back. Thankfully I still had the box it came in.
It was picked up on Monday and delivered back to me on the Thursday. All mended and working OK.
I must say I am very impressed with the service I have received. EXCELLENT, OUTSTANDING.

My experience with warranties have not been great so when I contacted MEACO regarding a fault code on my Arête one dehumidifier which is three years old, my expectations were not great. ON THE CONTRARY, customer service asked me to take a video of the faulty display, they then arranged for a free pick up the following day and had the repaired machine returned to me in full working order within three days. Fantastic machine, great warranty, amazing service. I can’t recommend this product and company enough. EXCELLENT.

Bought a second Zambezi dehumidifier as our original one was needing to be moved daily to different areas. The first one is still going strong after seven years regular usage so we had no qualms in buying another one. Superb device. Easy to setup and maintain. Perfect for damp rooms and catching up with the laundry. Delighted to see that Meaco have extended the length of the power cable from the original length. Very handy, otherwise identical to before. Hopefully this one performs as well as our other model.

When new, the Arete was very effective but sadly after two years, the fan would only run at slow speed. I contacted customer support with low expectations but after some questions to establish the issue they sent me a box to return the unit. It has just arrived back after four days repaired and working as new. Good recovery Meaco

Extremely helpful and polite staff. Excellent all round service, rare to experience these days. Sent a box out next day to return my dehumidifier for checking a fault. Prepaid return label recieved. Repair and service done with 48 hrs of receipt. Service report emailed. Door to door just 7 days plus a very reasonable charge to service. Highly recommend the company and products.

Very quick to respond to repair request. Collection and delivery both very efficient and completed within a week.

Ordered second hand dehumidifier from ebay store. Was faulty from get go and while they offered a like for like replacement, no compensation was offered for wasted time.

The service I received was exceptional. It only took eight days from when I reported the fault to getting the repaired unit back. The people at Meaco were friendly and gave the information needed to pack and get the unit back to them. It helped that I still had the original box.

After reporting a fault on our dehumidifier which was still under warranty, it was fixed and returned back to us within a week. Excellent service and a great product

I rang last week, prompt answers and my machine was sent back repair. Today I rang to be greeted with the new AI assistant 3-calls lasting 30 minutes, where it could not differentiate between letters asking for emails, phone numbers, promising call backs... that then NEVER happend... This will be the end of Meaco

Amazing customer service!
Polite on telephone, responsive on email and a quick and reliable service.

I bought an Arete Two 20L and after a year it came up with an error code ‘L2.’

I contacted Meaco Monday 9th to report the issue and a week later 16th Feb it was collected for a repair.

Friday 20th Feb I had it delivered and fixed. It required a new PCB.

The whole process was easy and no problem whatsoever.

Communication from Meaco Warranty directed the process well.

Excellent service from the team at Meaco.
Thank you!

We have used a dehumidifier for a couple of years and found them to be excellent for what. They were designed for plus we also used it for drying washiing a two in one machine , my daughter had a flood in the cellar of her house so we lent/gave her our dehumidifier , so as we were without , we decided we need a replacement , looking online we saw and liked a Meaco Arrette read the comments and manufacturers write up and decided this was the one and it stated it was approx 4p an hour to run , it arrived within a few days and it’s been running as and when we need it PLUS it keeps the house dry thus stopping black mould and it dries the washing perfectly , it s well made looks good cheap To run cost so cheap To run , I was impressed by this dehumidifier and so quiet to run , I would certainly reccomend this company for an. Excellent product ,

I recently purchased the Arete 6 litre and have found it perfect for the bedroom because the noise levels are extremely low and it’s very energy efficient where as my larger dehumidifier’s use more energy and noise levels are considerably higher.
I would definitely recommend the Arete 6ltr for a bedroom, just turn it on and leave it turned on, just empty the tank when needed.

Maeco’s customer service was impeccable. I had to return an item I had actually tried out, through no fault of the product or the vendor, and they very kindly refunded me in full without quibble. (It also showed me how valuable it is to buy direct, having almost bought through an approved Maeco reseller because the price was very slightly lower.)
I live in a Grade II listed property that can be expensive to keep warm and bought a 20L dehumidifier after my neighbours said what a huge difference theirs had made. After trying it out upstairs and down, I was surprised to discover that damp is not a problem in my house and what I perceived to be mould spots and wallpaper coming away from the walls may be more to do with the state of the lime mortar in these old house walls. Either way, I’d spent £210 on a dehumidifier I seemingly don’t need. (My base reading in every location I tried it was already well below the optimum level the dehumidifier is set to reach.)
After speaking with customer service and making them aware I had actually unpacked and used it briefly, they nevertheless arranged a free DHL pick up and refunded me in full. Outstanding service that a reseller definitely wouldn’t have offered.
I’m now looking at redecorating a small room in the house as a laundry room and that will definitely need a much smaller, 6 litre dehumidifier - when the time comes, you can be sure I’ll definitely be ordering it from Maeco!

Dehumidifier stopped working, I contacted customer service and was speedily informed to return item so it could be inspected. It was repaired and returned in four working days.
It is now working away again as normal, I cannot fault the service I received.

I was in touch with different members of the Meaco customer service team . At all times, every member of the team were courteous, helpful, professional and efficient and dealt with my concerns. The Repair Team also resolved the issue with my dehumidifier and returned it promptly. Excellent experience.

My Meaco 12l Dehumidifier developed a fault within the warranty period. The returns process was very efficient with lots of progress updates and clear instructions. My machine was returned within a week. An excellent company giving 5 year warranties. It was a pleasure dealing with you.

The service was slick with good comms through the return and repair including photos diagnosing the fault. My dehumidifier was efficiently collected and returned - no hassle 😀

We have had our Meaco AreteOne for 3 years plus and it had a sensor error. So, we have had it repaired via the 5 year warranty. Absolutely fantastic service, I dropped it off with DPD on Sunday, it was repaired, serviced and returned to us by Wednesday. Full working and such an easy process with no fuss. Thanks
We absolutely love the machine and it's great for winter laundry.