Meaco (U.K.) Limited Recensioni 5.248

My dehumidifier developed a fault after 2 and a half years of good service. The repair process was quick, painless and free due to the warranty. It was returned to me today 5 days after I dropped it off locally. That is impressive service.

never buy again

Solid product, great service! When the display stopped responding they were quick to organize shipment, repair it and send it back.

The warranty is their guarantee. I was so overwhelmed by their action for my concern. Long live MEACO!

I want to talk to someone about the loud vibrating noise my new dehumidifier is making, but you can't get past the AI to get to an agent! It repeatedly says it will put you through but then after silence for a few seconds, it asks if you are still there, then when you confirm again you want to speak to an agent, it starts the whole conversation again! After nearly 5 minutes I gave up and sent an email, only to get a reply on how very busy they were and no timescale on when they will find the time to get back to you. I did get a rely by email a few hours later confirming that it sounds like a fault with my dehumidifier so I'll return it to the retailer for a refund, but I really wanted to talk to someone at Meaco so I'm leaving this review as it is because the AI phone loop needs changing ASAP.

We had an issue with our Arête One 20L model dehumidifier where the control panel was unresponsive. Meaco support were fantastic, and our dehumidifier is repaired back with us within a week. Excellent service, and great to see a company stand behind their products.

Under warranty had a display issue
Did not have the box and did not expect much in customer service

Was totally wrong. Email support was prompt and fantastic. New box arrived and unit picked up within days. A few days later had a response 'Replaced Display PCB Board, tested to ensure working as intended.' and the unit was delivered back to me
Working as good as new

Genuinely surprised these days to have such excellent customer service and warranty support

Good repairs under warranty, quickly carried out and transport straightforward for a large dehumidifier. Customer service experience helpful and friendly.

The machine works fine but you can’t buy replacement filters, so best avoid this one!!

Still no sign of filters on the Meaco website, and no aftermarket ones on sale. Meaco’s rely is inaccurate, these filters are not sold in packs of 3 (and they cost around £35).

Great dehumidifier and super repair service . Great dehumidifier and service team were brilliant when a repair was needed. Would thoroughly recommend

My dehumidifier had been leaking water. Meaco were extremely helpful. They explained about their repairs service and sent me a returns label with instructions as to how send the dehumidifier back. They emailed with the problem they'd found, fixed it and returned my dehumidifier promptly. I couldn't have asked for better service or a fairer price for it.

Highly inaccurate reads massively different to 3 thermo pro humidity sensors placed around the room the machines have to put it on 40 to keep it below 55 despite the machine reading 39 but the room is 55 just hammers the electric have sent numerous videos in to meaco

Had a problem with the on/off switch so contacted Customer Support. They arranged for it to be repaired and made it so easy. Harry did a great job making the arrangements and kept me informed with progress.

After 1 year the dehumidifier displayed an error. I asked Meaco what it meant. Next thing I know they are sending a box so I can send it back for repair! Dehumidifier collected when promised, and sorted within a few days. I even got a service report! I didn't even know it was faulty! Brilliant service and my dehumidifier works better than ever.

After advising Meaco we had an issue with our dehumidifier and supplying proof of purchas, they quickly responded with a collection request so we could send it back for repair under warranty.
We took it to the Post Office on the Saturday over the Easter weekend and we had a fully working dehumidifier delivered back on the Friday.
All in all, a friendly and efficient customer service. I wish all companies treated you like this, as it feels like they genuinely care about your problem, and are happy to resolve it.

Amazing service. My dehumidifier was about 2 years old and stopped working. I emailed customer service, got a quick reply. They couriered a box to me and arranged collection from my home. The courier collected it on Wednesday, Maeco received, repaired and dispatched the machine on Thursday, and it was delivered back to me on Friday. Incredible! That's the best after-sales service I've received. Buy your machine from them.

Very good customer service. My Meaco Arete One 12L developed a fault where the control panel was not working and the unit could not be turned off without unplugging it.

I contacted support and the process was quick and smooth. They arranged collection, kept me informed, and repaired the unit. According to the service report, they replaced the main PCB, display PCB, and sensors. The dehumidifier now works perfectly again.

Communication was clear, turnaround time was reasonable, and the repair was done under warranty with no issues.

Overall, I am very satisfied with the service and would recommend Meaco.

Having purchased a Meaco Arete One 20l Dehumidifier with a 5 year warranty Now after just 26 Months I've been informed that I will have to pay for advice from "Just Answer" who want to charge me for advice no mention of the 5 year warranty that I've already paid for. Beware Scammers of the year so far.

Excellent product and customer service is exceptional. My dehumidifier developed a fault and I contacted Meaco directly. A repair was organised and pick up arranged very efficiently. Report itemising the repairs was sent to me and the product returned. I can’t speak more highly of this company. I judge a company on how they deal with product issues and Meaco have been one of the best companies to deal with. I would highly recommend to anyone thinking of buying a dehumidifier to make Meaco a serious contender in deciding your purchase

I have couple in my house but I upgraded to this new 1 and water bit too small and rubbish to empty and I had send min back because some horrible smell like burning rubber or somthing so i got them send emtty box for me send bk when got to min was wrong box then they send me wright 1 so DPD picked my boxs up 1 empty and 1 with product and put 2 stickers on the DPD and i got the card with the number then emailed company and they says DPD only delivered the empty box and never delivered the other box but meaco gave me a new 1 and works good then 2 months in its smelling again of ruber wish never got it but I would like to say i love my others 1s of meaco but not this 1