Moorcroft Debt Recovery Recensioni 

319
TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a great time dealing with Moorcroft, as much as you can with a debit collection company. The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there'... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I was sent a letter, it stated refer to their website, but it is not accessible to me, I am in Brazil. I have sent them an email in the hope that they may reply to me with an explanation of what thei... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The agent was helpful and showed empathy to a situation caused at no fault of my own. He offered a solution which I acted upon and everything was resolved efficiently.

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di riscossione debiti
  2. Riscossione debiti

Scritti dall'azienda

Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

319 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 93% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(319)

122 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Absolutely pathetic

Absolutely pathetic! They and contact them and you can’t get through! You then try to use the “live chat” feature…. And all you get is a blank screen without your messages showing up. Just a bunch of pirates!

12 marzo 2025
Non scritta su invito
Logo di Moorcroft Debt Recovery

Risposta di Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858 or email customers@moorgroup.com to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Valutata 1 stelle su 5

Fishing

Call them back after receiving letter with quarter of the information and they couldn't provide me with any further discussion if I did not provide my full details. If they contact you they should be the ones to provide all of your information and not the contrary. Fishing!!!

31 gennaio 2025
Non scritta su invito
Logo di Moorcroft Debt Recovery

Risposta di Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Valutata 1 stelle su 5

Caught trying to amend direct debit…

Caught trying to amend direct debit from one company to yourselves, good job Barclays Bank picked up on it? Without my consent ……under The Theft Act 1968, that’s called trying to “obtain money by deception???”

5 marzo 2025
Non scritta su invito
Logo di Moorcroft Debt Recovery

Risposta di Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Valutata 1 stelle su 5

Sending fake letters

They have send fake letter without any information asking to call them to talk about debt recovery.

22 febbraio 2025
Non scritta su invito
Logo di Moorcroft Debt Recovery

Risposta di Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Valutata 5 stelle su 5

Responsive Company

Spoke to Charlie today regarding debt of a tenant during tenure of a previous landlord, and feel confident that the trace team will now look elsewhere ASAP for the individual, and that my tenant will get quiet enjoyment of the property.

20 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Received letter saying that I owe them…

Received letter saying that I owe them money from EBAY Commerce UK Ltd.
My Ebay account is £0.00. Reported to Ebay Spoof EMAIL ebay.co.uk
Tried Chat Bot with them quoting reference number and all they wanted was more personal details of which I refused, they ended the chat while I was still replying.
How Rude !
Seems they are sending out random letters with no proof of what it is for.

16 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Wrong person wrong address needs to have more training in dealing with debt recovery totally unprofessional company recently been hassled by telephone…

Have recently been hassled by telephone calls from these unprofessional company demanding I give them my details when I refuse to hand over my personal details by phone they advise me they cannot discuss the debt that is related to the conversation with the advisor I then request a letter from them regarding some debt apparently I have with them when the letter arrived at my personal address it is not addressed to me someone totally different so you can't speak to them because I will not give them my personal details and handover my date of birth etc this company is completely harassing me in regard of someone else and I still refuse to give them my details so they cannot discuss the case over the phone I think this firm needs to reconsider our day continued their business as I will take this further if I have another call or a letter from these unprofessional people

15 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not give your personal details

Received a letter saying I owe £135 to PayPal I checked my PayPal account , the one I never used in over ten years and it said 0.00 they asked for my date of birth I said no they said they knew who it was with reference number I said I have not give you reference number they said they knew me through my phone number I said I’ve changed it recently and only close friends knew it they said we need date of birth to go through security? Do not phone or give any details please

31 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

I'm going to the police to file a…

I'm going to the police to file a harassment order against you!!!

I have paid you... Fk knows what I even paid you for!!!!! You're still harrassing me saying I haven't paid when I have.

I have my proof and I was told to send it via email. I never received where to even send it to.

Should be on your statement that a payment from me has came through. Do your fkin jobs!!!!! Lazy!

I'm going to the police with my evidence and filing a report for harrasment and distress. Any more and I will be taking you to court!!!!!!!! Stupid c****. Do your fkin jobs properly. Robbing innocent people. Scum bags

30 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Friendly and helpful staff!

Spoke to Josh Barber and he was very friendly and quick to help me resolve all of my questions. Honestly the most pleasant conversation I have every had about money and very happy to help and answer my (many) questions. (Please reward him for his hard work if possible ☺️)

12 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Honestly

Honestly this company are a bunch of con artists. I had a very old eBay account that had a £2 debt with it and now I’ve had a letter saying I owe £131.40 really this company is full of scammers I’m not being funny but a P.O. Box not even at your company address

26 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Really helpful

Really helpful, polite and understanding. The agent I spoke to was more than helpful. Really polite and very informative and manage to help me pay my debt with a very reasonable repayment. Thank you Nayaz you were a massive help.

20 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

I have a very ill patient nick Jordan

I have a very ill patient nick Jordan. Some woman I think is saying he's Mrs Nicky Jordan. This person is on suicide watch. Constant calls he doesn't understand. Reported to police please be careful this is a very very ill man

5 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Absolute scam

Received emails from these guys randomly about a debt owed to HSBC.

I closed my account 2 years ago and obviously any slight overdraft was settled before then.

Go slide a gherkin up your rear.

15 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Who the hell is Don Lennox

I receive umpteen calls a day from this company looking for someone who I’ve never heard of. I’ve lived in my house for 24 years and have had the same landline number for all these years. It’s a recorded message so can’t even tell an actual human this as when I call the number on their website ‘contact us’ section, they want a four digit number which I don’t have because I’m not who they are looking for. I’m going to lodge a complaint with the FCA because these calls are unsolicited.

21 marzo 2024
Non scritta su invito

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