Marshalls Plc Recensioni 359

The Drysis cobbles in Anthracite are a top end product. Great quality and lovely colour. These were set off well with a granite border for our driveway. All materials were provided by Marshalls and installed by Allan and Neil Walker with expert guys who knew their stuff especially Shane who was an ex Marshalls assessor . Would highly recommend

Marshalls paving is a great quality and my patio looks great.

Had both my front and back gardens landscaped by Alan Walkers company and with all the products available to us, both my husband and I were delighted with Marshalls extensive range of materials within all different price ranges.
Found Marshalls catalogue true to the pictures and descriptions.
Absolutely over the moon with the finish, the cream porcelain tiles go fantastic with the heather paving stones in our back garden, which has been transferred to a place were we all love to sit out now. Smile every time. The workmanship was excellent but its as only as good due to Marshalls products which I used again for my front garden. Again no complaints.
From ordering to delivery and with the added bonus of the 10 years guarantee we are so content that if anything goes wrong with any of the tiles or bricks, we have Marshalls guarantee along with Alan WalkersTeam to fix it. Very satisfied customer.

I’ve been a Marshalls installer 6 years as the slab man in Scotland. Marshall’s have great products and support for installers. Highly recommend the accreditation scheme for any landscaping company and customer looking to get any landscaping work done.

Easy to deal with and always happy to help. The best quality materials in the game.

great company, dealt with them over the past wee while. materials are top notch, staff are top notch

Ordered some water gel release tablets. Got some vegetable feed tablets. (I don't grow vegetables and am planting hanging baskets at the moment. My Marshalls page is still open at the water gel release tablets page). Emailed twice. No reply. Phoned. No reply. Tried an alternative number which then redirects me to another number which is out of service. Awful service

I have been a loyal Marshall’s approved installer for over 20 years. Over this time we have had various assessors vetting our workmanship. Our new one is called Marc King. He is brilliant. Often going the extra mile to help out. Delighted to have him & Marshalls continued support.

We had Marc king from Marshall's out on site today and he is a fount of knowledge and anything he could help with regarding materials or advice he was very helpful and he is a credit to marshalls and with his advice on marshalls materials we will certainly continue to purchase more stock.

We’ve been using Marshalls products for over five years and are proud to be part of their accredited contractor scheme. Their service has been consistently first-class, with materials that truly lead the industry. Combined with exceptional aftercare, they set the standard for quality and reliability. We wouldn’t hesitate to recommend them.

There is no point in trying to contact the customer service department as if you try to phone on 03704 112233 you will be re directed to call 0330 3302737 which is not in service. If you try to fill in the web site contact form it will be ignored (2 1/2 weeks and counting). For a premium brand company the service is awful. If you actually get through to technical services they talk to you as if you are stupid when you ask them why they recommend and sell a product that they expect to fail with in 3 years and do not put this anywhere in their literature. You will only find this out once you have been given the 10 YEAR GUARENTEE CERTIFICATE and have it pointed out to you by the SMUG tec services person. Why bother wasting the paper its written on

I purchased 60 Marshall slabs which looked the wrong colour from the moment they were delivered. I raised the issue straight away, the company finally agreed that the slabs were in fact incorrect and offered a full refund.
However, when I asked for the fitting costs to be covered (which is completely reasonable given the product was wrong from the start), they refused. Their excuse was that the slabs “weren’t fitted in line with instructions” and “didn’t cure properly.” This simply isn’t true — I even have two slabs that were not fitted at all and they show the exact same colour issue, proving the problem is with the product, not the installation.
After admitting the slabs were wrong, they still tried to avoid covering the costs their mistake caused. Extremely frustrating and unprofessional. I’m now having to escalate the issue through the proper channels because their customer service has been unhelpful and dismissive.
Would not recommend based on this experience.

Great company to be part of being on the registered contractors scheme, using top quality products and having a great back up!

Marshall supplied all materials for my new driveway and landscaped front garden. Lovely quality stone. Fitted expertly by Just Perfect. Looks amazing!

Diabolical organisation to deal with. It was an inconvenience for them to check stock. They checked the wrong stock. Advised it can be collected same day. As soon as the goods were paid for, they advised the goods cannot be collected same day. Another person said they can be collected and day. Arrived at the Collection Point, advised there are no orders on the system. Despite providing the Purchase Order number, the employee wanted an ‘X’ number and advised that no orders can be picked today. I had to get the Manager of Jewsons to ring the Account Manager at Marshalls to get an X number. When re-entering the building, the Marshalls employee no longer wanted the X number and simply advised he wasn’t picking any orders today and to drive another 100 miles the following day. Apparently, slicing plastic open is called a ‘Bespoke Specialist Service’. Only after he was ordered to pick the goods and bring them out by a Marshalls Manager did he do so. He wheeled them to my vehicle, stood a few metres away, said nothing and stared into thin air. As I went to pick one piece of stone up he advised I’m not allowed to touch it. Enquiring why, he advised that he has the right to refuse putting the pallet on my vehicle. Manager of Jewsons calls back, advises me that the Marshalls employee has told his colleagues and my associate that he’s been ‘shouted’ at. Realising I was dealing with someon of a drama-loving, disingenuous, untrustworthy manner, it was time to take the stone and leave. The employee was continued to complain about me receiving my goods until I drove away. Utterly odd encounter. Definitely won’t be back.

The most useless company I have ever dealt with, a month after ordering I have still not received my blocks, I was given a delivery date after chasing them up and nobody turned up, then a second delivery date after chasing up again and nobody turned up again, absolute joke of a company

A terrible product, the surface of the bricks started to break away into holes from day one, and the full driveway is affected. The issues have been reported to Marshalls, and they are unable to offer any further assistance.

Poor level of customer service!

Please read before purchasing Marshalls Drivesys and then make up your own mind, especially consider the additional guarantee. That quotes in the terms and conditions “Marshalls hereby warrant, that in the event of the failure of Marshalls products used in the construction of a domestic driveway, replacement products will be supplied free of charge for a period of 10 years. Additionally labour costs will be covered for a period of 5 years”. In my experience this is not the case.
In August 2020 we had our drive replaced and a new Marshalls Drivesys cobble set stone laid by an accredited installer. The Drivesys drives are not the cheapest and do look good when first installed. We took out an extended guarantee to cover Marshalls products for 10 years.
Marshalls advertise the Drivesys as quoted:-
• “Drivesys Range is supplied with our specially formulated jointing compound”
• “Drivesys® Jointing Compound along with our patented Drivesys® block paving delivers unrivalled performance to your driveway. Specifically developed for Drivesys®, our resin based Jointing Compound ensures a long-lasting durability that truly enhances the finish of the driveway”
In April last year we noticed the drive covered in small sand/grit like particles after rain fall. The particles appearing on the drive is the resin washing out. Hence we reported this to Marshalls technical assuming as this is a Marshalls product and is included as part of the Drivesys it would be covered under the guarantee. One of the reasons for taking out the guarantee was the resin. We were duped in to believe this was covered as there was no other real reason to out the extra guarantee. After numerous emails with their technical department, we were told to check the small print in the terms and conditions, section 5.
Clause 5 states “guarantee is not extended to cover deterioration resulting from lack of maintenance, including repointing after two years“
We are still in disbelief that the resin is not covered and classed the same as a sand and cement mortar mix and that the resin needs repointing every two years. Not so long lasting and durable as their quote claims.
There has been much deliberation on what to do next, we still believe as a Marshalls product it should be covered.
One option is a small claims court.
This could then go either way as it is all a play on words and could be interpreted either way. We were advised another option (citizens advise) that we have a “consumer rights act 2015” that covers us for up to 6 years for materials and workmanship but we would have to go through the building contractor and the issue is the materials which are supposedly guaranteed?
As in principal I should take Marshalls to court over this as in one sentence they claim to cover the Marshalls product which is the resin and stones. Then put a get out clause on maintenance every two years that pointing is required. As I have said I am not convinced the resin is same as mortar mix.
The small claims option could end up costing a lot of money. More than it would cost to repair the drive as well the company know. If money was no object we would have done this on principle. On the positive side the guarantee did cover 2 of the cracked cobble stones?
Standard set stones maintenance does not seem so bad after all as this is now going to be quite a big job having to replace the resin infill (pointing). Also not something I will look forward to every two years☹
What a disappointment.
From Adams reply to this I did contact Marshalls again in the hope they would review the issue. How wrong I was when I got back in touch I was just redirected back to the technical person covering my case and was told nothing had changed and as far as Marshalls are concerned the issue is closed. I see from other peoples bad experiences Marshall do seem to respond in sympathy on the issues raised for the public to see but my experience and view on this company has not changed.

Very frustrating dealing with my order

Poor business. The top dogs have no clue how to run it, though just sit and try and look pretty in business meetings. Can't have a comprehensive conversation. Have no idea how to run a business. Bring people in and leave them hanging once they have bent over backwards. It's a sinking ship. Do not buy. They cannot honor anything. It's a shit show