* det går inte att skicka mms * ca 1/4 del av de sms man sänt kommer inte fram * telefonen funkar inte ibland, varken att ringa med eller ta emot samtal * mail till kundtjänst kommer inte fram *... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Dearest Dua! I wanted to send a heartfelt thank you for your help with my Lycamobile bundle issue. You were an absolute lifesaver! Your patience, expertise, and genuine care made all the differe... Leggi di più
L'azienda ha risposto
Sämsta mobilbolag någonsin. Köpte kontantkort och det gick inte registrera sedan stod man i 1 timmes kö till kundtjänst. Dom sa välj re register och jag gjorde men blev blockad. Ringde igen och nu sa... Leggi di più
L'azienda ha risposto
I’m giving two stars only because of the price and the fact that everything works fine until you encounter an issue. After that, it becomes a nightmare. All support channels require enormous patience... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Informazioni di contatto
116 21, Stockholm, Regno Unito
- www.lycamobile.se
2,4
Scarso
1183 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Dålig kundtjänst. Lägger på då arbetstid är slut
Köpte en e-sim med abonnemang och fick qr-kod som inte fungerar och får meddelande att kontakta kundtjänst. Efter att väntat i 45 min i telefon på kundtjänst lägger de på då de har öppet till kl 18!! Aldrig varit med nåt så oproffsigt! Och att maila till kundtjänst innebär 5-7 dagar väntetid på svar!
Ni ska vara bemannade så ni kan GE servis man ska ha rätt till. Att ta betald från kunder fungerar 24 timmar av dygnet men när er arbetstid är slut då är det ok att kasta ut betalande kunder ur telefonkö efter 45 min väntetid!!
23 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hej Azra,
Vi beklagar verkligen din upplevelse. Vi förstår hur frustrerande det här måste ha varit för dig. Det här är inte den upplevelse vi vill att våra kunder ska ha, och vi vill verkligen åtgärda det. Kan du vänligen dela ditt Lycamobile-nummer, din e-postadress och eventuella referensnummer du fått från kundtjänst via vår privata kanal? En av våra teammedlemmar kommer personligen att kontakta dig och lösa detta så snabbt som möjligt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
Lyca Mobile has locked my phone out of…
Lyca Mobile has locked my phone out of network (voice calls) although it is an approved 5g model. They keep on sending automated emails saying my phone is approved and that I just must switch on VoLTE. There is no such option in settings for Lyca SIM. My second SIM slot accepts all other operators and VoLTE is accessable.
Also, lyca gives no receipt including VAT. I think that is against law in Sweden.
6 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Dear Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
It is really frustrating
It is really frustrating that I can access the internet using the Lyca SIM but cannot make any calls. My phone supports VoLTE, but in the Mobile Network → Lyca SIM settings, I do not see any VoLTE option. For my other SIM, the VoLTE option is available. This clearly seems to be an issue with Lyca. Please let me know the solution.
ph: 0764455831
1 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Ashis,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Many incompatible devices, get another provider
WARNING! Many incompatible devices with LycaMobile, get another provider!
I have Oneplus Nord 4 CE 5G phone (2024) that Lycamobile has not registered (whitelisted) yet on their network.
On the 5th Dec 3G was shut down, since then I have SMS, 4G/5G data working fine but no incoming/outgoing calls. After a lot of websearching, I read many other people are experiencing the same issues: VoLTE is typically enabled by Lyca only for a very limited set of devices, even if my device itself is new and technically capable of VoLTE and works fine with other operators.
I emailed them 2 weeks ago to their official email support (since I didnt want to spend 1 hour waiting on the phone) , nothing/no answer. Last week I emailed them to their trustpilotreview email (which they provide in their review answers), nothing again.
Lyca, I gave you many chances but you failed.
No wonder why they are so cheap.
Keep your mental health and choose another operator.
6 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Apostolos,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Waste of recharge
Waste of recharge. Incoming and outgoing calls are not working. Not able to connect with customer care as well. Waste of money and time. I am using latest mobile with 5g network but still no luck. I should port out to new network soon.
1 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Ravi,
We are sorry to hear about the issues you’re experiencing with calls not working and the difficulty reaching customer care. This is certainly not the experience we want for our customers.
We would appreciate the opportunity to look into this matter and help resolve the issue before you decide to port out. Please share your registered email address so we can follow up with you and provide a resolution.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
Worstever call quality
Worstever call quality, whenever I make a call, receiver can't hear me! Call drop everymoment. This is very frustrating when you make an very important call but the receiver can't hear!
Customer service is uniaginably worst as well. I have 100 sek in balance. Customer service told me to return that to my account, at 10 time. But it never happen. How they are serving at a custry like Sweden!
A bit of good thing is that, they provide free international meeting whatever the quality is!
I am changing to another operator from January surely!
19 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Dear Zahiirul Ja,
We regret to hear that you have experiencing multiple issues, and we would like to assist you with these concerns. Please share your Lyca Mobile number and registered email address so we can review the matter and get back to you.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
Usel kvalite och ingen support
Usel kvalite på röstsamtal och hopplös support.
Kvaliten på samtal är som man är fast i en konservburk 5000m under vattenytan.
Kundsupporten tar minst 1 timme i kö innan man kommer fram, om de inte bara lägger på utan varning.
Mitt nummer står alltid som privat när jag ringer folk, något deras kunsupport skylde på mig trots att jag inte har dessa problem med mina tidigare abonemang från andra mobiloperatörer. Ändra massa inställningar för att "fixa problemet", något som ändå löste det.
SMS skickas från ett annat nummer än mitt egna, fattar inte ens hur det funkar.
De må ha bra deals, och nätet är rätt stabilt men samtal funkar inte, och att jag inte har rätt nummer gör det till ett värdelöst abonemang från ett värdelöst företag.
19 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Bästa kund,
Vi beklagar att höra om din upplevelse och förstår verkligen hur obekvämt det måste vara. Långa väntetider till kundsupporten och problem med nummerpresentation är inte acceptabla och återspeglar inte den service vi strävar efter att tillhandahålla.
Problemen du beskriver gällande ljudkvaliteten, att ditt nummer visas som privat och att SMS skickas från ett annat nummer är allvarliga tekniska problem som behöver undersökas på nätverksnivå. Vi beklagar också att du upplevde att supporten inte gav dig korrekt eller tillräcklig hjälp.
Vi skulle gärna ha möjlighet att undersöka ditt problem mer i detalj och hjälpa dig vidare. Vänligen dela ditt Lyca Mobile-nummer, registrerade e-postadress och helst exempel på när problemen uppstod via vår privata kanal eller genom att mejla oss på trustpilotreview@lycamobile.com
Med vänliga hälsningar,
Lyca Mobile Trustpilot Team
Telefonkötid i 57 minuter
Telefonkötid i 57 minuter, samtalen kopplas ner automatiskt efter 60 minuter på grund av att lyca har en teknisk funktion som kallas long call teardown. När man väl får prata med kundtjänsten och förklarar detta så påstår de att de inte få ringa upp till mig, så man hinner inte få hjälp på dessa 3 minuter... lägg till ett val där ni ringer upp dem som ringer kundtjänsten eller ta bort funktionen long call teardown så att det blir möjligt att få hjälp av er annars kommer ni alltid att ha långa telefon köer eftersom man inte kommer fram och få den hjälp man behöver.
19 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Bästa Timmy,
Vi beklagar den upplevelse du har haft och förstår hur obekvämt det måste vara. Långa väntetider, tappade samtal och svårigheter att få hjälp är inte den service vi vill erbjuda våra kunder.
För att vi ska kunna titta närmare på ditt specifika ärende och se hur vi kan hjälpa dig ytterligare ber vi dig vänligen att dela ditt Lyca Mobile-nummer och kontaktuppgifter via vår privata kanal eller genom att mejla oss på trustpilotreview@lycamobile.com
Vi uppskattar din feedback och hoppas få möjlighet att hjälpa dig ytterligare.
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
URUSEL KUNDTJÄNST
URUSEL KUNDTJÄNST! Omöjligt att nå dem via mail, sms eller samtal.
19 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Bästa kund,
Vi beklagar att du upplevde det. Det här är inte den servicenivå vi strävar efter att erbjuda.
Vi vill gärna hjälpa till att lösa problemet. Vänligen dela ditt Lyca Mobile-nummer och din registrerade e-postadress via vår privata kanal eller kontakta oss på trustpilotreview@lycamobile.com, så granskar vi ditt ärende med prioritet.
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
Something isnt right with this company
Something isnt right with this company. I could never make the calls work on my phone because of a VoLTE issue. You can't get hold of them.
Absolute waste of money.
Even the internet is slow which is odd as it shows as fast but it isn't.
Save your money and go with a serious operator.
Also ignore their fake attempt at some level of response here. They will not contact you.
This company are just taking your money for absolutely nothing at all.
18 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Simon,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Mitt L 28 Mitt Lyca-sim fungerar inteyca-sim har inte fungerat de…
Mitt Lyca-sim har inte fungerat de senaste 10 dagarna. Jag skickade ett mail till Customare senast den 10 december, men har inte fått något svar än. Jag har nått dem via trustpilotreview för två dagar sedan. Men jag har inte fått något svar från någon.
Jag har redan skickat information till den begärda e-postadressen, men jag har inte fått något svar än. Detta är bara ett automatiskt meddelande.
10 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hej Suresh,
Vi beklagar verkligen att höra om din upplevelse. Vi förstår fullständigt hur frustrerande det här måste ha varit för dig. Det här är inte den upplevelse vi vill att våra kunder ska ha, och vi vill verkligen åtgärda det. Kan du vänligen dela ditt Lycamobile-nummer, din e-postadress och eventuella referensnummer du fått från kundtjänst via vår privata kanal? En av våra teammedlemmar kommer personligen att kontakta dig och lösa detta så snabbt som möjligt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
Customer service not helping anything and Website also having payment failure that could not complete my task
This is my first time writing a review on Trustpilot because the service was so unbearable; it could not have been worse.
I need a new SIM card as my old phone is broken, and I have been trying to reach out to Lyca to get my new e-SIM since last week.
- Normal channel swap sims in Account management do not work due to payment failure of the site. The site asks for a payment card for 0 SEK to request a new eSIM (Account management -> SWAP sim), but none of my 10 cards work.
Support channel
- Email channel: No reply since last week.
- Phone channel: Reach out during the day, as I borrowed a friend's mobile, waiting for 45 mins, and no response.
- Chat channel: Get in at service start at 9 am. Reach customer support in 30 mins. So unprofessional, could not help with anything, just like what I read on the FAQ. CS does not reply to me intentionally and responds very late, unprofessionally, both in wording and in terms of helping, and they don't even know their own service function about SWAP sim in account management. After a 20-minute chat, there was no activity, and the chat disconnected automatically, and I could not reach CS anymore.
Now I could not do anything with this number and could not get a new one, and I still need to try to reach out on another channel. The carrier works fine if you don't have a problem, but if you have one, you will be in a terrible position.
18 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Phuwit,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
No incoming or ougoing calls since December 3.
Hi,
I have called Lycamobile 3 times in November about 2g and 3g is getting closed and I am not having an option to activate voLTE. Everytime I received the response that everything will work normally from December 1.
Then on December 3, all calls stopped working. Luckily on that day I was able to reach customer support and registered a complaint. I have received the case number. But till now the issue is not resolved. I received some response in email that I need to change phone to support voLTE. I have tried with Comviq on the same phone and it works perfectly with calls. So I am sure issue is not with my phone. So Lycamobile should work on their side to solve this issue ASAP.
Its already 2 weeks without issue being solved. I wonder if Lycamobile cares about customer's problems.
Always receive some automated mails that issue will resolved the earliest and wonder what is earliest as per Lycamobile.
17 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi SEN,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
Jag har ringt och köade i en timme
Jag har ringt och köade i en timme. När jag väl kom fram fick jag bara massa onödiga frågor. 3 min därefter har de lagt på luren plötsligt. Jag ringde dagen efter o h samma sak hände alltså 1 timmas väntan och 1 min frågor och sen har de lagt på luren utn förvarning.
17 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hej Abdel,
Vi beklagar verkligen att höra om din upplevelse. Vi förstår fullständigt hur frustrerande det här måste ha varit för dig. Det här är inte den upplevelse vi vill att våra kunder ska ha, och vi vill verkligen åtgärda det. Kan du vänligen dela ditt Lycamobile-nummer, din e-postadress och eventuella referensnummer du fått från kundtjänst via vår privata kanal? En av våra teammedlemmar kommer personligen att kontakta dig och lösa detta så snabbt som möjligt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobiles verksamhet
The worst network provider with the…
The worst network provider with the worst customer service. They do not answer calls. They would keep you on hold for hours. They take weeks to respond to email. Their AI chat box literally has got no clue about their services.
I do not recommend.
17 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Linda,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Terrible experience updating my details with Lycamobile
I have a Oneplus Nord phone and since Dec 1st I am unable to make or receive calls . Since then I have had terrible experience. Let me list it
a) unable to reach lycamobile customer support. Wait times is close to 55 mins all the time
b) when I was able to reach them, they said i need to get new phone. Oneplus models will not work. which is strange
c) Now when i want to port my number to another provider I am not able to do it because Lycamobile has not updated my personal number to my phone number
d) I have mailed multiple times to update my mobile number with the personal details. NO RESPONSE from Lyca
completely out of clues how to get it updated and I need to keep my phone number
15 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Mahesh,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
No incoming and outgoing calls working
No incoming and outgoing calls working. Since the VOLTE thing was launched i was not able to opperate or receive calls. I ve send emails, tried to reach them via phone but nothing. i ve already paid the fast pris for the whole year but if i can t use it then they must refund. My greek sim works perfectly.
16 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Dear Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Customer support is dead
I have written mails upon mails and did calls upon calls. The customer support is hard to reach and the company is not serious about billing its customers. I have deactivated auto-renewal on their app and website several time n they manage deduct amount from the debit information. The customer support does not understand or accept the issue. I am not able to make or receive calls and expected the customer support to do a serious follow up. Nothing happened, customer support is dead.
15 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Keerthi,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
How incompetent are you
How incompetent are you, I will never recommend your services to anyone. I will stop using after this month, I will compalint to swedish consumer forum. Its been 10 days couldn't make any calls
16 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hi Krishna,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Tog pengarna för beställning för…
Tog pengarna för beställning för tjänsten Julerbjudande 99kr i månaden sen fick ingen orderbekräftelse via mail medan pengarna drägs från bankkortet.
Försökte ringa 4 gånger väntade i kö varje gång 56 min
sen när kom fram la på luren varje gång.
Till sist efter 4 timmar kom fram till kundservice hoppas på att man kommer lösa ärandet. Avvaktar några dagar.
16 dicembre 2025
Non scritta su invito
Risposta di Lyca Mobile SE
Hej Ina,
Vi beklagar verkligen din upplevelse. Vi förstår hur frustrerande det här måste ha varit för dig. Det här är inte den upplevelse vi vill att våra kunder ska få, och vi vill verkligen åtgärda det. Kan du vänligen dela ditt Lycamobile-nummer, din e-postadress och eventuella referensnummer du fått från kundtjänst via vår privata kanal? En av våra teammedlemmar kommer personligen att kontakta dig och lösa detta så snabbt som möjligt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobiles verksamhet
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.