Lucy Lou’s Boutique Recensioni 

174
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

I had a few issues in getting in contact with Customer Services which I thought was strange as they are usually so very quick to respond. Turns out my emails ended up in their SPAM so this is a use... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant 🤩 So glad I found this website. Have bought many items and love them. Size inclusive affordable clothing. Very good quality. Only had to return a couple of items due to sizing, but that... Leggi di più

Valutata 5 stelle su 5

Ordered dress from.the website. Phoned shop and staff explained the proper sizes that would fit.me being larger lady. Paid over phone. Revieved item yesterday. Absolutely beautiful . Size colour an... Leggi di più

Valutata 5 stelle su 5

I ordered a yellow and blue dress for a special occasion, as a larger lady I wanted something that looked and felt lovely and this was beautiful when it arrived. It was thinner material than I expecte... Leggi di più

Dettagli dell'azienda

  1. Boutique

Scritti dall'azienda

Lucy Lou’s Boutique is a family run business which has been established for over 8 years. We pride ourselves on making customers feel good about themselves and finding there own kind of beautiful in a new outfit that makes them feel confident when they leave our store. Our website is easy to use and our Live videos on our socials give an excellent view on how to style items together and to give our ladies some outfit inspiration. We want everyone to feel comfortable whatever age or size you may me. We’re here to make that happen. We look forward to seeing new faces in the future and we appreciate our returning customers.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

174 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,6

Tutte le recensioni

(174)

37 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Wedding

Ordered 2 dresses yesterday morning got them delivered today afternoon fab fit ready for wedding Sunday also got one from Preston shop too will be buying more and recommending to friends why have I only just found these now. Also my first buy online great experience thank you x

18 agosto 2022
Non scritta su invito
Valutata 4 stelle su 5

I just love the dresses I purchased…

I just love the dresses I purchased they are very flattering and the price was good too. Unfortunately one dress has frayed seams. I did email them and got a very speedy reply to return for a refund…. I have asked for a replacement instead as I really love the style and flare of the outfit. I await a reply today. Despite this I would highly recommend

18 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Have bought 3 magic dresses in the last…

Have bought 3 magic dresses in the last few weeks. I absolutely love them. It’s the first time in years that I’ve worn a dress that suits my figure. I’ve had lovely comments from friends and strangers. Service is fantastic too.
Thank you Lucy Lou 💜

17 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Well after ordering my first dress I…

Well after ordering my first dress I was amazed has I don’t have confidence in my size but the magic dresses are beautiful I’m on my second dress I work full
Time and on my days off I work at a hospital also have 3 children how I never question the prise of there clothes but find I never get my self anything always but everyone else first so has I have found this amazing site I have made a promise to myself every month I’m ordering my self something from here has I won’t to feel great to I’m so glad I found this website has the fitting is great and I have so many compliments thank you so much for helping use bigger ladies feel great x

17 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Just love Lucy Lou's and so pleased…

Just love Lucy Lou's and so pleased they've come to Penwortham. I've been short on body confidence but feel more confident now after a wardrobe revamp which now includes dresses that fit like a dream. Highly recommended shop for lovely clothes, good quality but reasonably priced and caring staff.

16 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Fabulous videos of products

Fabulous videos of products. I have bought 5 dresses from here with excellent service both in shop and via delivery. Absolutely thrilled with my purchases. The magic dresses are perfect because the fit all sizes.

16 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

A real confidence booster

After finding Lucy Lou's via a shared video from my niece, I've completely revamped my wardrobe. No more looking at everything on my rail and complaining that I've nothing to wear.The service has been faultless and delivery is very quick.
I love how all the clothes I've purchased make me feel when I'm wearing them.Ive found my feminine side again after living in jeans for years.Im more confident in public because I feel good when I wear my new outfits....haven't felt like that for years.
Thanks Lucy, for putting the fun back into dressing up to go out for me xx

16 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Just recently came across this site on…

Just recently came across this site on Instagram and took a look. So glad I did. I ordered a dress Sunday pm and at arrived today Tuesday at 8.15am. Which is fantastic. My dress I ordered is absolutely lovely and just what I was looking for and lovely material and beautiful colours and drapes beautifully.
Thank you so much for you excellent service and I love your videos to show the dresses. I will be buying more next payday lol x

16 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

I love the dresses from Lucy Lou’s

I love the dresses from Lucy Lou’s. My favourite is the Letiaa dress which I have in several designs which I wear for work. I also bought some light beach style dresses for my holidays. The staff are also very helpful and helped me narrow down my selections when it was tough deciding which ones to choose!

16 agosto 2022
Non scritta su invito
Valutata 2 stelle su 5

Losing sight of the basics

Business growth is fantastic but they have lost track of the basics. My first order arrived the quality was extremely poor. Contacted them to be told it’s because the style of dress is popular the suppliers are rushing the orders. So they are aware but choose to push sales rather than deal with the issues or check the quality before sending out to clients meaning clients are having to spend time returning items which is inconvenient and avoidable. Customers are complaining about lack of responses to their questions. It seems sadly they have become sale oriented. Aftercare is shocking and message responses are equally as bad.

31 luglio 2022
Non scritta su invito
Logo di Lucy Lou’s Boutique

Risposta di Lucy Lou’s Boutique

Hi Shelly, thank you for your review. We appreciate your noticing our growth however this for a small family run business has happened in a matter of 10 days. So we have really worked extremely hard under pressure to try our best to keep customers happy. We understand our customer service may have slipped slightly and we do not have the man power to reply to 1000 messages a day ok social media and emails. However we always put our customer service contact number available for anyone to call with emergency quires. As for the quality we apologise yours had a few loose strands of material, however like we explained these were just a loose piece of fabric that hasn’t been snipped off by mistake. We have sold a lot of these dresses and many customers love the quality and buy more. Unfortunately it wasn’t up to your standard and we appreciate that and do apologise again. We are not a big franchise or a big brand this simply is a small family business dealing with growth very quickly. We are working on the points you’ve made. And thank you again for your review.

Lucy x

Valutata 5 stelle su 5

Have become a Lucy Lou's addict

Have become a Lucy Lou's addict. The clothes , etc are comfortable, ( Im 57 ) colorful and great value for money. I have bought lots of holiday clothes too. Louise at the penwortham branch is an asset to the shop as she regularly goes over and above without being asked. Just ordered another dress for collection and will have to go in and pick it up, no doubt coming out with more than I went in for. Fantastic xxxxx

28 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazing shop

This is a beautiful shop I'm 55 and find it difficult to find clothes that are modern good quality and fantastic prices for my age this shop was recommended to me by a friend and its fantastic beautiful clothing that fits and make me feel fantastic. reasonably priced and lovely staff doing live chats on Facebook. showing new stock most days. i buy on line at the minute but will be making a trip to the shop very soon 5***service

6 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

A special experience …

I have been shopping at Lucy Lou’s boutique since they opened a few years ago in Churchtown Southport.
Their clothes are beautiful and the choice is amazing .
Customer service is second to none. Lucy , Gill and all their staff go the extra mile for all their customers and the whole experience of shopping with them is always so pleasant !
I’m looking forward to all the beautiful clothes and colour choice for the new season ahead.
I would recommend Lucy Lou’s to every woman who wants to feel special. Xx 🥰

31 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

This is a lovely family run boutique…

This is a lovely family run boutique that is growing due to the hard work and commitment of Lucy her mum and staff. The clothes are beautiful and the prices are great. Everything comes nicely wrapped in tissue paper giving the feel that care has been put into wrapping it for you. You will not be disappointed with any of your purchases. Last year there was a baby blue long pleated dress. Showing out of stock and I wanted it for an occasion. I messaged them and they got me one I was so please. So go make your first purchase you will not be disappointed. Sandra Bennett

31 gennaio 2022
Non scritta su invito

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