Lucy Lou’s Boutique Recensioni 

174
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had a few issues in getting in contact with Customer Services which I thought was strange as they are usually so very quick to respond. Turns out my emails ended up in their SPAM so this is a use... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant 🤩 So glad I found this website. Have bought many items and love them. Size inclusive affordable clothing. Very good quality. Only had to return a couple of items due to sizing, but that... Leggi di più

Valutata 5 stelle su 5

Ordered dress from.the website. Phoned shop and staff explained the proper sizes that would fit.me being larger lady. Paid over phone. Revieved item yesterday. Absolutely beautiful . Size colour an... Leggi di più

Valutata 5 stelle su 5

I ordered a yellow and blue dress for a special occasion, as a larger lady I wanted something that looked and felt lovely and this was beautiful when it arrived. It was thinner material than I expecte... Leggi di più

Dettagli dell'azienda

  1. Boutique

Scritti dall'azienda

Lucy Lou’s Boutique is a family run business which has been established for over 8 years. We pride ourselves on making customers feel good about themselves and finding there own kind of beautiful in a new outfit that makes them feel confident when they leave our store. Our website is easy to use and our Live videos on our socials give an excellent view on how to style items together and to give our ladies some outfit inspiration. We want everyone to feel comfortable whatever age or size you may me. We’re here to make that happen. We look forward to seeing new faces in the future and we appreciate our returning customers.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

174 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(174)

37 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Quality

Firstly customer service is very good. But the dresses are poor quality, cheap cotton, and from China.
Arrived very creased so no good for packing in a case.

1 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Magic Dresses, Truely magic (stunning)

I have placed 3 orders so far from Lucy Lou's boutique and I am delighted with the speed of the delivery (next day) the quality of the dresses are excellent and a good price too, and the magic dresses are truely magic, I am size 20/22 and 5ft 1 and they fit perfect. I would definitely be using them again and I would recommend them to anyone.

1 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Ok I’m not a dressy kind of woman

Ok I’m not a dressy kind of woman, but have been seeing these dresses and other items and thought ooh let’s give it a go….. I ordered a black long one size dress, I’m a size 12-14 and thought well I’m either going to look awful or I’m going to look great and more importantly feel great. I ordered the dress and waited it arrived very quickly, which I was impressed with. I took it out of wrapping and held it up and thought ok let’s try this on and see! As stated before I don’t have a lot of dresses well in fact I have one other somewhere in my wardrobe. So I tried on the dress all I can say is WOW I’m so impressed I LOVE IT which is saying something from me! I’m not a confident person in clothes, I tend to stick to blacks and big jumpers/tshirts and jeans etc
I’m approaching 50 next month and ok tbh I’m not looking forward to it but this dress made me feel confident and even my husband commented on how nice it looks and we all know what men can be like at times lol
So thank you for making me feel great and confident and I cannot wait till summer comes now. I’ll be ordering a few more too.
The whole experience from the purchasing on line, keeping me updated on delivery etc was brilliant. A great little business. Thank so much xx

22 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Love this shop

Love this shop
I must say I have so many of their clothes, shoes etc, I’m addicted, everything is fab and love the lives where you can see on 2 different sizes before you buy ❤️

21 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Lovely dresses

Brilliant customer service, fast delivery. Dresses are beautiful and light weight , perfect for my holidays . Will be buying more . Ty x

16 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Service!

Lovely clothes and BRILLIANT Customer Service.
Even tho I think it adds a lot onto your clothes when you have to return any with having to pay postage both ways. I have only returned things that don't fit or don't suit me but the money is back in my account in 2 days... Fantastic Customer Service Lucy Lou, if only other Companies could do the same. Thankyou so much!

16 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Brilliant

First time I have ordered from them ,brilliant service. order arrived next day,dresses were lovely and very comfortable.
Returned 2 tops sent on Sunday and by Monday evening had received my refund. Highly recommend using them .

6 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

I can't stop buying from Lucy Lou's

I can't stop buying from Lucy Lou's, the clothes are lovely, the G Smack Jeans and Magic dresses especially!! I'm a big girl (size 20) and always struggle to find jeans that fit nicely and are comfortable, these jeans do both! You wouldn't believe what a difference finding these jeans have made to me, now I need stock up!!! The delivery service is so quick, if you need a refund it's never a problem and back in your bank quickly, I love the service and goods that Lucy Lou offers, I would highly recommend
Thanks again from a very happy customer xxx

7 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Be prepared, that if you want to take anything back you will not get a refund.

Loved this shop until I bought a gilet, took it back the week after and they wouldn’t give me a refund, apparently if you take your items you want to return to the Southport shop or buy online, you can get a refund, but take it to the penwortham shop, you don’t, it is against your statutory rights as a customer to be refused a refund. It is not even a company policy, if it was it would be the same rules across the board. I use to go here all the time, even when my sister was visiting from America, I took her in and she spent money there as well, I’ve had to sell my credit note to my friend, because I will never visit Lucy Lou’s again, I’m disgusted.

6 novembre 2022
Non scritta su invito
Logo di Lucy Lou’s Boutique

Risposta di Lucy Lou’s Boutique

Hi Kzia. We’re so sorry you had a bad experience with us. Our returns policy is 14 days for an exchange or a credit note if purchased in our churchtown store or penwortham store. This does not affect your statutory rights. However if you order on our online website you can send it back and receive a full refund. This is the law when ordering online and that is why we Adhere to the trading standards policies and procedures. This is due to not being able to see, feel or try on the item. If this is your chosen choice you can post it back to our HQ or take it back into our store where we will send it back to our Hq and a refund will be issued onto the correct payment method you originally paid with.

We are so sorry you’ve not had a great experience and apologise if you were told the incorrect information in our store. However this has been our store policy for 9 years.

Please let us know if there’s anything we can do further.

Apologise again

Lucy Lou’s Boutique xx

Valutata 5 stelle su 5

First time user

Used Lucy Lou’s for the first time this month and it’s amazing, clothes are lovely and fit well and the Magic Joggers are exactly what they say magic, they look amazing on and I was a bit apprehensive when I saw them as I thought they wouldn’t fit me but they feel great on, I’ve bought 4 pairs. Service is great and delivered when they said they would be. I will definitely be using Lucy Lou’s from now on.

13 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Fantastic dresses

Magic dresses are fantastic they fit perfectly, I never wear dresses but have bought 5 so far as they look beautiful. One huge word of advise read the wash label as they are hand wash only. I machine washed mine on 30° and it came apart at the magic elastic part and the neckline elastic on one snapped

2 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Lucy Lou's, great fashion ideas

Fantastic company, great fitting dresses for excellent prices. Well worth a look, im a retrun buyer and very pleased wuth my purchases. Superb customer care and prompt deliveries.

18 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

My friend Jude works mainly in the…

My friend Jude works mainly in the Churchtown shop and I asked her about the magic joggers that were in and she suggested I nip into the Penwortham shop as I live more local to it….. so I did. Lisa was in there today - she was so pleasant and helpful (even keeping an eye on my sleeping grandson in his buggy).
Jude - you’re right the magic pants are magic! I bought some joggers and some shorts in the sale!
What a lovely shop - the clothes are so nice!

25 agosto 2022
Non scritta su invito

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