Love Shopping Direct Recensioni 

Ordered 2 dehumidifier from this shop (meacodehumidifiers), and due to a nationwide availability issue, they were put on back order.
However, the items were delivered promptly (by DPD), and before the expected delivery date. The only downside, is LSD had opted to split my order into 2 deliveries, which caused a little confusion.

MY DISPUTE HAS NOW BEEN RESOLVED (it did take weeks and dozens of e-mails but the company have now processed a refund).
They sent the wrong goods, they will not communicate with you (a message for weeks has said they have phone problems) but they will not respond to any type of message. Eventually, via PayPal, they agreed to refund the money they have taken from me if I cover the postage costs to return the wrong items they sent me. REPLY TO RESPONSE. When Trustpilot told me that you requested that they remove this review I sent them all the order information. I HAVE STILL NOT RECEIVED MY REFUND ALTHOUGH I SENT YOUR GOODS BACK TO YOU VIA THE ROYAL MAIL RETURN SERVICE YOU PROVIDED ME WITH.

I ordered a Dimplex 2000W ECR Oil free Radiator online at around 15:00 hrs on Friday 2nd December. The expected delivery estimate date was for Monday 5th December.
I was surprised but delighted to receive the Package overnight and handed to me at around 10:00 am on Saturday 3rd December.
Great ordering and delivery system, the Radiator is excellent. Exactly what I was looking for. Thank you.

I ordered a Meaco Dehumidifier, online at 3.20 pm on Friday 18th Nov. The expected delivery estimate was for Monday 21st November.
I was surprised but delighted to receive the Package overnight and handed to me at 8.32am on Saturday 19th November.
Great ordering and delivery system, Dehumidifier is excellent. Thank you.

This is an absolutely appalling company to deal with. The recorded message on their phone line that they never answer refers to live chat on their website.

But there is no live chat on their website! It doesn't exist.

Waiting on the phone for 55 minutes with no answer 4-5 times a day for over a month has been infuriating.

I sent several emails which have been completely ignored.
I bought an air conditioning unit in May for £379 which according to the manufacturer's does not function correctly. I don't believe it was the new when they sold it to me since the packaging was falling apart.

The manufacturers Honeywell have told me that they are not responsible because under UK law it is the responsibility of the retailer.

I'm very disappointed that this company has taken my money is refusing to communicate in any way.

Throughout the entirety of this heatwave I have had to resort to buying a cheap fan because my money is tied up in this awful sale.

UPDATE: I have had several phone calls from my business associates and family. Nobody from your company called me on the 2nd of August.

For arguments sake let's Pretend that you did... so what is your excuse for not calling again since 2nd of August? What's the reason? It's the 18th today.

You said you would call today but you haven't and it's 3.07 pm right now. Do you realize that other people can read your comments... they can see what you're saying on here.

Are you not embarrassed trying to weasel out of your responsibility as an online seller? Do you think this is good for business? Are you proud of your feedback here for Love Shopping Direct?

I want everybody on here to take note that this company has not responded to the PayPal dispute resulting in me having to return the goods at my own cost. £21 for a courier. £20 for insurance. £25 for packaging.

Just as I was about to post this update I received the following email from them.

Good Afternoon Jon,

I tried to call you just now but was unable to get through or leave a voicemail.

May I confirm the reason you would like to return your unit? Is it faulty or damaged?

If it's damaged we advise that the product needs to be checked and tested within the 14 day return window. If that is the case, unfortunately we will not be able to take any further action.

If it's faulty, we can collect it and test it in our warehouse. If it's found to be faulty, we will happily replace it as per the warranty agreement.

If it's found to be not faulty upon assessment we will however need to send the unit back to you or issue a partial refund with a 50% deduction and a £75 collection charge.

I am happy to discuss this over the phone if you could kindly confirm your contact number and a good time to call tomorrow.

Please let us know if you have any questions.

Kind regards,

(Name Redacted)

Unit 1
Reedswood Park Road
WALSALL
WS2 8DQ

Do not take a chance. The company is obviously struggling. Wrong item delivered. Despite returning the wrong item (with proof) company (goes by various trading names) is not giving refunds.
As you will see from reviews here and on Amazon this is now a common occurrence

Wish I had read views about this company before ordering an air con unit via Devola.

I ordered an air con unit which arrived with a faulty wheel due to the box being broken. Upon receiving the unit it also became apparent that this would not suit my needs, so I immediately contacted them for a refund.

Several customer service team members offered me a replacement unit, to which I consistently responded I'd just like a refund.

I had flagged that the box was broken before a collection was booked and had been 'cautioned' not to use any tape to reseal the box... Bizarre.

Naturally the courier refused to collect the box.
I contacted the company and they offered to send out packaging straps.

Upon receiving the straps, a key element was missing, making the straps unsuitable to hold together a broken box and 25kg air con unit. I have also informed the company I live on my own and do not have help to lift and manoeuvre said air con unit.

I have consistently been made to feel like the condition of the box is my fault. This company are doing all they can to make the returns process as difficult as possible.

I am exhausted with the back and forth at this stage and just want a courier collection booking and a refund. You will have to deal with the condition of the box - IT IS NOT MY FAULT OR RESPONSIBILITY.

Update: Still no return has been scheduled, despite asking several times. Emails have been ignored by customer service team. They have then scheduled in a return without my confirmation on a day I am not in. Impossible to get through to customer services phone line and emails continued to be ignored.

Your response is noted below however we’ve now returned the fan TO YOU! You have the fan in your possession so we’d like it back please so that we can resolve this with who you’re saying the fan had in fact been bought through. I have asked several times for you to return the fan back to us, if this is the case and it’s not been sent through you this fan is not your property and so you should return it to us immediately. You arranged dpd to collect from us and so you should have no trouble asking them to return it to us.
Once this is done I will remove the negative comments. If someone had bothered to reply to me or contact me I would not have needed to enter into dialogue with you this way!

Sent a faulty fan back and now they literally will
Not respond to any emails. They told me a refund had been issued, but it hadn’t, they’d mixed this up with an order a year ago! Emailing daily to try and get a response. Told them just to ship the faulty fan back to us as it’s been going backwards and forward for so long now and we will have it repaired ourselves…..we don’t have the fan or a refund now, it’s a joke!
Paid over £300 for the fan, but they still don’t respond. Terribly difficult company to deal with…..getting desperate now so will have to file a claim through small Claims court at this rate!

Fuming. I only ordered an aircon unit from this company as it promised delivery by today. And now its not coming today. Wish I'd listened to all the bad reviews. What a joke.

Ordered a Meaco dehumidifier (Dry ABC 12L) from Love Shopping Direct. It was dispatched and delivered the next working day as advised on their website. The dehumidifier works well so far and is covered by a 3 years manufacturer warranty. Having seen the negative reviews on Love Shopping Direct, I am delighted my experience with Love Shopping Direct is positive on this occasion.

Do not use this company, because if some reason you want to make a return, they will make it impossible to get a refund, by wasting your time. Rejecting your return, so you have to send it again. Manager never calling back or emailing back. Refusing to return original delivery charge even though its legally required.

2 stars for 2 reasons

1) They have used DPD to send me over my dehumidifier and DPD never delivered the item to me and on top of that, they lied about coming to my place and not finding anyone.....

2) Although I called them and explained my problem, I was assured that someone was going to call me within 24 hours and 6 days later I am still waiting for that phone call......

I ended up going to a collection point and get it myself.

Good job everyone......NOT!

Terrible! Ordered a Meaco dehumidifier that was faulty - the company simply refused to reply to my emails and I now I am left with a faulty product I can't return.

The customer service is really bad. You can't get hold of them on the phone. I was waiting for 47 minutes and still couldn't talk to anyone. The order went out to the wrong address and so was returned and GUESS WHAT
they sent it out to the wrong address again!!

I asked them to call me and the just wouldn't call me back!

I placed an order for a Meaco dehumidifier and its required filter a week ago. The filter was delivered the next day but the dehumidifier is still missing.

I have had to correspond with five different agents so far. The first one apologised and assured me that the replacement will be sent the next day. It was not. The following three either had no knowledge of the matter, the last one claimed it was delivered (referring to the tracking information of the filter).

Having discovered that they are only a reseller of Meaco, called Love Shopping Direct, with terrible reviews, I am worried that this operation may be a scam or an opportunist free-riding on Meaco’s reputation.

I have given them a few more days to deliver or refund and then will engage my credit company. I am also forwarding the matter to Meaco.

Meaco had to get involved to get my refund after more than 8 weeks of no response from Love Shopping
Bought a fan off the Meaco website - the transaction automatically went to Love Shopping their 'trusted agent'. The fan arrived quickly but was too big, so I returned it, following the returns procedure, including using Royal Mail tracked and signed for delivery.
The fan was received & signed for by LS, but no refund was forthcoming, despite emails/calls to them (they never answer the phone). Eventually after weeks of hearing nothing I contacted Meaco via twitter. They were great & got my refund issued - but the entire returns process took over 9 weeks.
I would never knowingly buy a product from Love Shopping again. If I hadn't pushed like hell, I'd never have received my refund.
In my opinion they're total sharks, keep well away. They're either totally incompetent or about to go out of business and holding on to customer's money for as long as they can.

Terrible company to deal with.
They do not read emails of complaint
They just keep on saying the same thing. No Refund for returning item.
I eventually spoke to Pamela Ndugbu who I was told was the MD but she was not interested in listening to the facts.
I ordered 2 fan controllers.
I emailed and asked if I could return one and told I could.
I returned one controller in original packaging unused.
I send proof of posting.
They refuse to refund cost.

I work for a company and we ordered an item from Love Shopping Direct. They emailed to say it was out of stock but I could order another similar item. I did so but was charged for the item originally ordered and the replacement option. Both turned up. Trying to get the item delivered in error collected again was a nightmare. Still don't have a refund.

I ordered an item for home from an online supplier a few days later which, unfortunately, happened to be Love Shopping Direct trading under a sub-brand. Guess what? The same thing happened!

I called their customer services line, was on hold for 20 mins and then got the voicemail of another random company that's part of their group. Based on my experience and the other online reviews, I wouldn't touch them again with a barge pole.

My order was processed and delivered so quickly I am bound to say: "well done". I look forward to buying from you again.

Shocking Customer service, you ring and hear recorded message to stay on as your call is important to us, it then rings constantly with no answer. Ordered a fan which said would be out following day, no courier updates so I had a gut feeling it wasn’t being delivered. I’ve emailed , no response, I then get an email from courier saying it will be with me the following day. Shocking customer service