Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This engineer arrived on time and was very pleasant with a friendly attitude.He explained what he was here for and went out of his way to make us feel that he was confident in his abilities..
L'azienda ha risposto
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Leggi di più
L'azienda ha risposto
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides. Although i got a card... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Informazioni di contatto
Charley Wood Road, L33 7SG, Liverpool, Regno Unito
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Eccellente
9K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Disgraceful behaviour from van driver
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to road works and then did the same again a few moments later before under-taking on a tricky city road. My wife was very distressed! Terrible representation of the company!
3 agosto 2026
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Risposta di Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
They were very helpful and very polite.
They were very helpful and very polite.
30 luglio 2026
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Risposta di Liberty
Hi Helen,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
The engineer was brilliant very helpful…
The engineer was brilliant very helpful and knowledgeable great job
31 luglio 2026
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Risposta di Liberty
Hi Carol,
thank you for your feedback, I'm happy to hear our colleague did a good job and was helpful.
kind regards
Wendy
Good service
Good service. Engineer polite, respectfully and professional in his job.
31 luglio 2026
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Risposta di Liberty
Good afternoon, Harjit,
Thank you for your feedback. We're pleased to hear you were happy with the service and found the engineer to be polite, respectful, and professional throughout the visit. It's great to know the work was carried out to your satisfaction. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
The engineer was friendly and…
The engineer was friendly and respectful got straight on to the safety check and done a very professional job and left everything clean and tidy.
31 luglio 2026
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Risposta di Liberty
Hi Gordon,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and left your property tidy.
kind regards
Wendy
Risposta di Liberty
Hi Gloria,
Great news.
Thanks
Paul
Great
Fairly easy to make an appointment. The engineer was great. Very friendly and helpful with any questions I had.
31 luglio 2026
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Risposta di Liberty
Hi Stephanie,
Wonderful to hear of your positive experience.
Thanks
Paul
Professional
Engineer was on time.. very professional and very polite
31 luglio 2026
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Risposta di Liberty
Hi Tracie,
Great to hear.
Thanks
Paul
The lady was very polite and very nice
The lady was very polite and very nice. It was a nice change having a lady x
30 luglio 2026
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Risposta di Liberty
Hi Sylvia,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
Ben was very good at his job
Ben was very good at his job, and very nice. They let me know he was on his way.
29 luglio 2026
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Risposta di Liberty
Hi Jackie,
thank you for your feedback, I'm happy to hear you kept informed and Be did a good Job.
kind regards
Wendy
gas service
friendly and respectful got a text before they came identifying who was coming highly recommended
29 luglio 2026
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Risposta di Liberty
Hi Tammy,
thank you for your feedback, I'm happy to hear you were reassured by the text confirming who would be attending.
kind regards
Wendy
The engineer was very polite on time…
The engineer was very polite on time and explained what he was here to do, he was very officiant asked if I had any concerns, the engineer changed carbon monoxide alarm due to being out of date, carried out boiler check and left, leaving the area he worked within clean and tidy, the only issue is Liberty Gas didn't give me 24 hours notice before they arrived, but the engineer was very professional and polite.
29 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Marco,
thank you for your feedback, I'm happy your service went well and our engineer covered everything..
kind regards
Wendy
The staff was so rude wasn’t happy with…
The staff was so rude wasn’t happy with the service at all you should be careful with the staff you take on his customer service was terrible rude and arrogant man
23 luglio 2026
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Risposta di Liberty
Hi Gamze,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Gentleman came to do the gas safety…
Gentleman came to do the gas safety check. He was very polite. He let me know what he was going to do, said he would be testing the smoke alarms, and he'd let me know when he's doing it, and he did. Left everything clean.
28 luglio 2026
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Risposta di Liberty
Hi Susan,
thank you for your feedback, I'm happy your smoke alarm tests went well.
kind regards
Wendy
Peter was an amazing perfect gentleman…
Peter was an amazing perfect gentleman and explain what he was doing as he was getting the parts needed
28 luglio 2026
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Risposta di Liberty
Hi Gaynor,
thank you for your feedback, I'm happy Peter gave a great impression and kept you informed
kind regards
Wendy
Risposta di Liberty
Good evening, Shara,
Thank you for your feedback. We're delighted to hear you found the service fast, friendly, and efficient. It's great to know everything was completed smoothly and to your satisfaction. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Excellent service lovely polite…
Excellent service lovely polite gentleman
28 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Tracy,
Thank you for your kind feedback. We're delighted to hear you received excellent service and that the engineer was both polite and professional throughout the visit. It's always great to know our team has made such a positive impression. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Thorough gas safety check done.
28 luglio 2026
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Risposta di Liberty
Good evening, Denise,
Thank you for your feedback. We're pleased to hear the gas safety check was carried out thoroughly and professionally. It's important to us that our customers feel confident in the work completed. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Steve is great .
Steve is great ..
Very polite easybto approach if uv got a question ..
Very considerate to how he treats ur home
28 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Charlene,
Thank you for your lovely feedback. We're delighted to hear Steve was polite, approachable, and happy to answer any questions you had. It's especially great to know you appreciated the care and respect he showed towards your home.
If you would like an official compliment to be raised for Steve, please send a description of your experience along with your address and full post code to feedback@liberty-group.co.uk and your sentiments will be relayed by one of our Feedback Officers to Steve and his line manager.
Speak soon,
Adrian
Very polite man
Very polite man, informative and respectful. Excellent service
27 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Lisa,
thank you for your feedback, I'm happy to hear our colleague was informative and respectful and the service went well.
kind regards
Wendy
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