Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... Leggi di più
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I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... Leggi di più
L'azienda ha risposto
Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
L'azienda ha risposto
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Informazioni di contatto
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Regno Unito
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Eccellente
1689 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The customer representative was very…
The customer representative was very swift and efficient in despensation of his duties
17 dicembre 2025
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Risposta di Leep Utilities
Good morning Wilfred
Thank you for your feedback!
We’re pleased to hear that Sem was swift and efficient in carrying out his duties. We truly appreciate your support.
Have a great day
Kelly
Sem was very lovely and extremely…
Sem was very lovely and extremely helpful.
17 dicembre 2025
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Risposta di Leep Utilities
Good morning Zoe
Thank you so much for your kind words!
We’re delighted to hear that Sem was very lovely and extremely helpful. We’ll be sure to pass along your feedback 😊
Have a great day
Kelly
Account Set Up
I spoke to Sem to set up my account and he was very helpful and informative on what I needed to do.
16 dicembre 2025
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Risposta di Leep Utilities
Good morning Caitlin
Thank you for your feedback!
We’re glad to hear that Sem was helpful and informative while setting up your account.
We are here if you need anything further.
Have a great day
Kelly
Issue resolved over phone immediately
Issue resolved over phone immediately. Great customer service.
16 dicembre 2025
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Risposta di Leep Utilities
Good morning Lee
Thank you for your kind feedback! We’re glad we were able to resolve the issue quickly over the phone and that you had a great experience with our customer service. We appreciate your support!
Have a great day
Kelly
Just buying a new house and have been…
Just buying a new house and have been told my water supplier is now Leep Utilities ! I spoke to the lovely Sarah who was very friendly and helpful, she set up my a/c and explained everything brilliantly , a pleasure to deal with .
9 dicembre 2025
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Risposta di Leep Utilities
Good morning Ian
Thank you for your lovely review and congratulations on your new home!
We’re delighted to hear that Sarah was friendly and helpful, and that she made setting up your account clear and straightforward.
We really appreciate your kind words and look forward to supporting you.
Have a great day
Kelly
Sem who I spoke to was very helpful and…
Sem who I spoke to was very helpful and professional. He understood all my concerns and explained in details which was very helpful.
15 dicembre 2025
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Risposta di Leep Utilities
Good evening Jolivia
Thank you for your kind feedback.
We’re delighted to hear that Sem was helpful and professional, and that he took the time to understand your concerns and explain everything clearly.
We truly appreciate you taking the time to share your experience.
Have a great week
Kelly
Very poor customer service
Very poor customer service, nearly 4 weeks since moving in and we still have to water account, nodody is replying to the emails and when you ring up they just said i will be emailed when the account is set up and that they cant search the through the emails they have to set up accounts. What sort of a company is this!!!! Avoid like a plague!!! Servern trent beat these hands down! You cant even make a complaint as the number they want you to use is the same one everyone has to ring and i was waiting for an answer for 35 minutes. Never known a company like it!
13 dicembre 2025
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Risposta di Leep Utilities
Good Morning Dean
Thank you for sharing your experience, and we’re very sorry for the frustration and inconvenience this has caused. We understand how upsetting it is to be several weeks into a new home without a water account set up, especially when you’ve been trying to contact us without receiving clear updates.
We apologise for the delays in responding to emails, the long wait times when calling. This is not the level of service we aim to provide, and we appreciate you taking the time to highlight these issues.
If you would like to email me your details, I will get one of the team to contact you today, my email address is headofcustomerservices@leeputilities.co.uk.
Your feedback is important, and we’ll be reviewing the issue to improve our response times so customers can reach us more easily. Thank you for bringing this to our attention.
Joanna
So simple and easy
So simple and easy, no outsourcing call centres, chap was very polite and helpful - cannot fault them.
Thank you Leep Utilities!!
12 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re really pleased to hear that your experience was simple and easy, and that you found our team polite and helpful. It’s great to know the personal service made a positive difference. We appreciate your kind comments.
Enjoy your day
Jo
Just had the pleasure of speaking with…
Just had the pleasure of speaking with Hannah this morning.
Had a few issues regarding my account and bills. Which was not explained prior to signing up. Hannah quickly explained thoroughly and resolved all issues. It is always daunting when you receive estimates but Hannah explained very well. Great customer service, only issue I would say is they are a little expensive in comparison to other merchants.
12 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re really pleased to hear that Hannah was able to clearly explain your account and billing queries and resolve everything quickly for you. We understand that receiving estimates can feel daunting, so it’s great to know her explanations helped put your mind at ease. We’ll be sure to pass on your kind comments to her.
We also appreciate your honest feedback regarding pricing. Your comments are important to us and help us review how we communicate and deliver our services. Thank you for taking the time to share your experience.
Enjoy your day
Jo
Customer Service as it should be!
I had a problem with an estimated water reading for a new account which was far higher than the actual reading. An initial email I sent hadn't been responded to - so I had to phone the customer helpline instead. The assistant helped me login to the online portal and log the true meter reading, worked out a more sensible monthly payment and even set up the Direct Debit payment for an initial monthly charge I was happy with. They really couldn't have been more helpful or patient. Well done Leep Utilities!
12 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re really pleased to hear that, after contacting our customer helpline, our team was able to help you update your meter reading, adjust your monthly payment, and set up a Direct Debit that worked for you. It’s great to know the support you received was helpful, patient, and resolved the issue effectively.
We do apologise that your initial email wasn’t responded to, and we appreciate you bringing this to our attention. Thank you for taking the time to share your experience and for your kind words about Leep Utilities.
Enjoy your day
Jo
Amazing customer service...
Mike (CSR) was truly amazing and helpful. I had an issue with setting up an account and billing, but he rectified it without any problems. He handled the call so professionally. I normally hate having to make calls like this, but he has restored my faith in amazing customer service. So thank you!!! (The wait time was worth it if every customer service was like this).
12 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re absolutely delighted to hear about your positive experience with Mike. It’s wonderful to know he was able to resolve your account and billing issues so smoothly and professionally, and that he made the call such a positive experience for you. We’ll be sure to share your kind words with him.
We also appreciate your patience with the wait time and your understanding. Feedback like this means a great deal to us — thank you for taking the time to share it!
Enjoy your day
Jo
Getting through initially was very…
Getting through initially was very difficult and 3 calls and email isn’t acceptable.
However once I got to talk to Sem he was excellent. Very polite and professional. Everything was sorted very quickly and efficiently so thank you
11 dicembre 2025
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Risposta di Leep Utilities
Hello Kim
Thank you for your feedback. We’re truly sorry for the difficulty you experienced getting through to us — that’s not the level of service we aim to provide.
We’re glad to hear that Sem was able to assist you promptly and professionally once connected. We’ll make sure your comments are passed on to him, and we’ll use your feedback to improve our response times
Have a great evening
Kelly
HELPFUL
I had a massive bill that was mistakenly given and when I called the customer services, they sorted it out for me in less than a minute.
Very helpful
Thanks for Tia in particular.
10 dicembre 2025
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Risposta di Leep Utilities
Good evening Yeissen
Thank you so much for your kind words! We’re glad to hear the billing issue was resolved quickly and that Tia was able to assist you. We’ll be sure to pass along your appreciation. If you need anything else, we’re always here to help!
Have a great week
Kelly
Tia helped me solve my account issue…
Tia helped me solve my account issue and set everything up for me. Thank you. It is a bit of a wait to get through to someone, but once you do, the team is very helpful.
9 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Aga
Thank you for sharing your feedback!
We’re glad to hear that Tia was able to help resolve your account issue and get everything set up.
We appreciate your patience with the wait time and are working to improve it. Thanks again for your kind words!
Have a great day
Kelly
Patient call handler
The man I spoke to was incredibly patient with me as apart from the account number I didn’t have my final meter reading ready, and he had to wait while I found it, even though I had made the call.
9 dicembre 2025
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Risposta di Leep Utilities
Good morning Joanna
Thank you for taking the time to share your experience. We’re glad to hear that Mike was patient and helpful while you located your final meter reading.
We appreciate your effort in gathering the information and are always happy to assist. Thanks again for your feedback!
Have a great day
Kelly
Tia was a great help today
Tia helped me out today with a water meter issue and hopefully will sort out the issue for me.
9 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Michael
Thank you for your feedback.
We’re glad to hear that Tia was able to assist you with your water meter issue, and we’re hopeful the matter will be fully resolved soon. We appreciate you taking the time to share your experience.
Have a great day
Kelly
Spoke to Sem and Michelle about moving…
Spoke to Sem and Michelle about moving properties and they were both more than helpful and great at answering my questions. They were both a delight to talk to and very helpful. Thank you
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Eleanor
Thank you for taking the time to share your feedback! We’re so pleased to hear that Sem and Michelle were able to support you with your move and answer all your questions. It’s great to know they made the experience easy and enjoyable for you.
We truly appreciate your kind words and are always here if you need anything further. Thank you again!
Have a great day
Kelly
The customer service advisors
The customer service advisors. Tia and Kelly were absolutely brilliant.
I had 2 separate issues with moving homes and closing an account these 2 were my advisors.
Kelly responded to the complaint with empathy and clarity and Tia got the new account sorted quickly once the transfer was complete..
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Seyi Oni
Thank you so much for your kind review! We’re delighted to hear that Tia and myself were able to support you so well during your move and account changes. Providing clear, empathetic, and efficient service is exactly what we aim for, and it’s wonderful to know they made the process easier for you.
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Have a great day
Kelly
Michelle has been so very helpful
Michelle has been so very helpful. She guided me through the links and explained everything.
She is a great listener and so undertanding. Thank you so much Michelle :)
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good evening Mandy
Thank you so much for your kind words! We’re thrilled to hear that Michelle was able to guide you through everything and make the process clear and comfortable.
She truly is a great listener, and we’re glad her support made a positive difference. We’ll be sure to pass your appreciation along to her. 😊
Thank you for taking the time to share your experience!
Have a great week
Kelly
Response time
Very happy with the service and surprised that my query was dealt with promptly, with some helpful information as well.
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good evening Blessing
Thank you for sharing your feedback! We’re so glad to hear that you were happy with the service from Noah that your query was handled promptly. It’s great to know the information provided was helpful as well. We appreciate you taking the time to let us know! 😊
Have a great evening
Kelly
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