Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... Leggi di più
L'azienda ha risposto
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I received a bill for my flat in error and contacted customer service for assistance. I spoke with Will, who was absolutely wonderful. He resolved the issue within just 20 minutes, which was impressiv... Leggi di più
L'azienda ha risposto
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... Leggi di più
L'azienda ha risposto
Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Informazioni di contatto
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Regno Unito
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Eccellente
1690 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Response time
Very happy with the service and surprised that my query was dealt with promptly, with some helpful information as well.
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good evening Blessing
Thank you for sharing your feedback! We’re so glad to hear that you were happy with the service from Noah that your query was handled promptly. It’s great to know the information provided was helpful as well. We appreciate you taking the time to let us know! 😊
Have a great evening
Kelly
Michelle was incredibly helpful
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Riccardo
Thank you for your feedback! We’re delighted to hear that Michelle was incredibly helpful. We’ll be sure to pass your kind words along to her. If there’s anything else you need, we’re always here to help.
Have a great day
Kelly
Michelle was very helpful on guided me…
Michelle was very helpful on guided me through setting up my account very smoothly.
Thank you 👍
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good evening John
Thank you so much for your feedback! We’re happy to hear that Michelle was able to guide you through setting up your account smoothly. We truly appreciate you taking the time to share your experience. 👍😊
Have a great week
Kelly
Risposta di Leep Utilities
Good evening Panneer
Thank you for your kind words! We’re happy to hear that you had a great experience with our support team. We truly appreciate your feedback! 😊
Have a great evening
Kelly
Tia was very efficient and has been…
Tia was very efficient and has been very helpful in getting the actual bill. great work
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good evening N
Thank you for your wonderful feedback! We’re delighted to hear that Tia was efficient and helpful in getting your actual bill sorted out. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words along to her. Great to hear everything went smoothly! 😊
Have a great week
Kelly
Good service, no issues
We were with Leep for 3.5 years at our previous house. We never had any issue and they were prompt to resolve any queries we contacted them about. Today I contacted them about our final bill with an updated meter reading and they were very helpful on the phone. I'm not sure if their processes always work seamlessly - we filled in their "move out form" two weeks ago and I'm not sure if this was ever processed, but it seems with a follow up phone call it was possible to resolve it.
8 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Julia
Thank you for being with us for the past 3.5 years and for sharing your experience. We’re really glad to hear that our team has consistently been helpful and responsive, and that your final bill query was resolved smoothly over the phone.
We’re sorry to hear there may have been a delay with the move-out form being processed. We appreciate you bringing this to our attention, and we’ll make sure this is looked into so we can improve the experience for future customers.
Thank you again for your feedback and for being a valued customer.
Have a great day
Kelly
Exceptionable customer care from Leep Utilities
Exceptionable customer care following my two telephone conversations with Sem and Jessica at Leep Utilities who dealt with my queries with empathy and so respectful and considerate in speaking with me. This level of care when speaking to its customers is first class.
5 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you received such exceptional customer care from Sem and Jessica. It’s wonderful to know they handled your queries with empathy, respect, and consideration. We truly appreciate your kind words — delivering this level of care is very important to us, and it’s great to hear it made a positive difference for you.
Enjoy your day
Jo
Meter wrongly read I recently had an issue with my water…
I recently had an issue with my water bill, but the company investigated it promptly and corrected the mistake without any hassle. Sem was helpful, explained everything clearly, and kept me updated throughout the process. I’m now very satisfied with the service and appreciate how quickly the problem was resolved.
4 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re really glad to hear that the issue with your water bill was investigated quickly and resolved without any hassle. It’s great to know that Sem was helpful, kept you updated, and explained everything clearly throughout the process. We’re happy you’re now satisfied with the service, and we appreciate you taking the time to let us know.
Enjoy your day
Jo
It is impossible to contact Leep
It is impossible to contact Leep, terrible customer service and this is my first contact as have a new build. I was on hold for over an hour and had to disconnect.
5 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback, and we’re really sorry to hear about your experience trying to contact us. Being on hold for such a long time—especially as a new customer reaching out for the first time—is understandably frustrating, and we apologise for the inconvenience this caused.
If you would like to email me your details, I will get one of the team to contact you today, my email address is headofcustomerservices@leeputilities.co.uk.
Your feedback is important, and we’ll be reviewing the issue to improve our response times so customers can reach us more easily. Thank you for bringing this to our attention.
Joanna
Good customer service
Good customer service both times with Tia. Warm and friendly. Good follow up emails. Had a small leak in front of the house and it was fixed.
Only (small but meaningful) gape was took a bit of time both times waiting for the call to answer and one continuous same “music”!!!!!
2 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thanks so much for your feedback. We’re really glad to hear you had good customer service from Tia both times — it’s great to know she was warm, friendly, and kept you updated with helpful follow-up emails. We’re also happy the small leak outside your home was sorted.
Thanks as well for mentioning the wait times and the hold music. Little things like that really do matter, and your comments help us make things better.
Enjoy your day
Jo
wont take.cheques. horrible. They announced that they don't process…
They announced that they don't process cheques. That I can't pay by cheque. Which is safe and leaves an easy track. Oh no, use card and hope no one is listening..
Update.. they now say I can send a cheque to the company address, write account number on the back. Thanks..
4 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Richard
Thank you for sharing your thoughts. It sounds like there may have been some miscommunication — we do accept cheques. Please feel free to reach out if you'd like assistance or clarification regarding our payment methods. Please FAO Kelly headofcustomerservices@leeputilities.co.uk
very attentive
Sem was very attentive, polite and proactive in his customer service.
4 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Gerald
Thank you so much for your kind words! We’re thrilled to hear that Sem provided attentive, polite, and proactive service. We truly appreciate you taking the time to share your experience and look forward to serving you again soon.
Have a great day
Kelly
Risposta di Leep Utilities
Hello Emily
Thank you for your kind words! We’re delighted to hear you had such a positive experience. Providing friendly and helpful service is important to us, and we truly appreciate your feedback. If there’s anything else we can assist you with, we’re always here to help!
Have a great evening
Kelly
payment of my bill as it was not…
payment of my bill as it was not possible through the automated phone. Efficiently done by Sem.
4 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Hello Sheena
Thank you for your review! We’re glad to hear that Sem was able to assist you and ensure your bill payment was completed smoothly when the automated system wasn’t available. We appreciate your feedback and are always here to help if you need anything in the future.
Have a great evening
Kelly
Tia was great!
2 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning
Thank you for sharing your experience! We're delighted to hear that Tia provided great support. Your feedback means a lot to us.
Have a great day!
Kelly
Incredible team
Can I just say that your team are the most helpful and patient customer care I’ve ever dealt with. Noah your advisor is so helpful, informative and attentive.
2 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Shannon
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve had such a positive experience with our team.
Noah will be delighted to know his helpfulness and attentiveness made a difference. We truly appreciate you taking the time to share your kind words and we’re always here whenever you need us.
Have a great day
Kelly
Risposta di Leep Utilities
Good morning
Thank you so much! We’re happy to know the service and communication were clear and helpful. We're always here if you need anything else.
Have a great day
Kelly
Sem was very helpful regarding my…
Sem was very helpful regarding my query. We moved into our home 4 months ago and was sent an estimated bill which was rather expensive. Sem helped me locate my water meter so I could get an accurate bill and now I’m actually in credit.
1 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Rowanna
Thank you for your lovely review!
We’re happy to hear that Sem could help you find your water meter and get your billing corrected. It’s great news that you’re now in credit!
Have a great day
Kelly
Very supportive and helpful
Michelle was very supportive and helpful. She understood my query immediately and very professionally explained the procedure step-by-step
1 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Rahim
Thank you so much for your kind words! We're delighted to hear that Michelle was able to support you and clearly walk you through the process.
We truly appreciate you taking the time to share your experience.
Have a great day
Kelly
Scary situation resolved remarkably
I had the pleasure of Sam helping me today and he was very happy to help. I had an astonishingly large debt on my account in the thousands so as you can imagine I was rather stressed. Sam spoke to me with great calmness and attention to help resolve the issue. Long story short the original meter reading that had been sent off by the new build estate was incorrect so I resent the correct reading and the bill was hugely decreased. A small error but a large outcome. Sam handled my question and answered them with great clarity and issue was swiftly resolved. Thank you again Sam and thank you Leep Utilities
1 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good evening Archie
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that Sem was able to support you during such a stressful situation. Navigating a large and unexpected bill can be overwhelming, and we’re glad his calm approach, clear communication, and attention to detail helped resolve the issue quickly.
It’s great to know that the correct meter reading brought everything back on track, and we appreciate your patience throughout the process.
Thank you again for your kind words — we’ll be sure to pass your feedback on to Sem and the rest of the team. We’re always here to help.
Have a great week
Kelly
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