Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... Leggi di più
L'azienda ha risposto
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I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... Leggi di più
L'azienda ha risposto
Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
L'azienda ha risposto
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Informazioni di contatto
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Regno Unito
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Eccellente
1689 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent helpline experience
The advisor from Leep, Michelle, was extremely helpful, polite and well spoken. She dealt with my issue quickly and efficiently and follwed up a phone call with a helpful email. I wish this level of service was more common across other utility companies!
6 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Dr Michael Webb
Thank you so much for taking the time to share your experience. We’re delighted to hear that Michelle was extremely helpful, polite, and efficient in resolving your issue, and that her follow-up email was useful. We’ll be sure to pass on your kind words to her — feedback like this means a great deal to our team. We truly appreciate your comments and your support.
Have a great day
Kelly
Sem was really helpful and clear in…
Sem was really helpful and clear in communication. Thanks
5 gennaio 2026
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Risposta di Leep Utilities
Good evening Azfar
Thank you for your kind feedback! I’m glad Sem was helpful and communicated clearly. I really appreciate you taking the time to leave a review.
Have a great week
Kelly
Great service.
Sem was very nice over the telephone. He listened well to my concerns and addressed them appropriately. Thank you, Sem.
5 gennaio 2026
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Risposta di Leep Utilities
Good evening Oloruntoba
Thank you for your kind words! It's great to hear Sem listened to your concerns and helped address them. I really appreciate you taking the time to share your experience.
Have a great week
Kelly
Person I spoke to answered all…
Person I spoke to answered all questions I asked and was very helpful
2 gennaio 2026
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Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that the person you spoke to was very helpful and answered all of your questions. We really appreciate you taking the time to share this.
Enjoy your day
Jo
Sem is wonderful
Sem is wonderful, great customer service and takes good care of customers real asset to the company.
30 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thank you for your feedback! We’re thrilled to hear that Sem provided such great customer service and took good care of you. He really is a valued member of our team, and we’ll be sure to pass on your kind words.
Happy New Year
Jo
BEST CUSTOMER SERVICE
I called to get my address and some other stuff sorted. Sem was super helpful, explained everything in simple layman terms and sorted my issues right there on the call.
30 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thanks for your feedback! We’re glad to hear Sem was so helpful and explained everything clearly, making it easy to get your issues sorted right away. We’ll be sure to pass your kind words on to him!
Happy New Year
Jo
Spoke to Sem
Spoke to Sem ,
He was extremely helpful and sorted all my issues in a professional and friendly manner.
An asset to the company!
30 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback! We’re really pleased to hear that Sem was so helpful and was able to resolve your issues in a professional and friendly way. We’ll be sure to pass on your kind words — he’s definitely an asset to the team!
Happy New Year
Jo
A fantastic customer experience with…
A fantastic customer experience with Hannah who was extremely pleasant and helpful in dealing with all of my queries today. Very professional, well mannered and a credit to LEEP, thank you Hannah for your exemplary service and manner on the phone. A very happy customer.
29 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thanks so much for your feedback! We’re really happy to hear you had such a great experience with Hannah. It’s lovely to know she was so helpful and professional — we’ll definitely pass your kind words on to her. Thanks again for taking the time to share this!
Happy New Year
Jo
I called to change the monthly payment…
I called to change the monthly payment as it was too high. I just had to wait for 20 seconds to speak to customer service and they quickly outdared the monthly payments. No much time spent doing this!
29 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thanks for your feedback! We’re glad you got through so quickly and that the team was able to update your monthly payment straight away. It’s great to hear it was an easy and quick process.
Happy New Year
Jo
Great experience and very helpful…
Great experience and very helpful service by Mike
18 dicembre 2025
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Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re really pleased to hear you had a great experience and found Mike so helpful. We’ll be sure to pass your kind comments on to him — feedback like this is always appreciated.
Happy New Year
Jo
He was really helpful throughout the…
He was really helpful throughout the call
23 dicembre 2025
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Risposta di Leep Utilities
Good morning Abhijth
Thank you for your kind review! We’re glad you found our service friendly and informative.
Have a great day
Kelly
Very friendly and informative
Very friendly and informative. Great service
23 dicembre 2025
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Risposta di Leep Utilities
Good morning Wayne
Thank you for your kind review! We’re glad you found our service friendly and informative
Have a great day
Kelly
Sarah is very nice and helpful
23 dicembre 2025
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Risposta di Leep Utilities
Good morning Lin
Thank you for your kind words! We’re glad to hear Sarah was nice and helpful. We appreciate your feedback.
Have a great day
Kelly
Very nice and welcoming support team.
Very nice and welcoming support team. Thanks Sem for the easy work.
23 dicembre 2025
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Risposta di Leep Utilities
Good morning Susmitha
Thank you so much for your kind feedback! We’re glad you found our support team welcoming, and we’ll be sure to pass your thanks on to Sem. We appreciate your support!
Have a great day
Kelly
Great service guy really listened
Great service guy really listened
22 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that our agent listened and provided you with a good service. We really appreciate your kind words.
Enjoy your day
Jo
friendly and helpful from start…
Sem was friendly and helpful from start to finish , wasn’t pushy and made sure I was happy with the prices on offer so customer service was a 10/10 for me 👌
22 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good evening Levi
Thank you so much for the kind review! We’re really pleased to hear that Sem made your experience friendly and pressure-free, and that you were happy with the prices on offer. Providing top-level customer service is always our goal, so your 10/10 feedback means a lot to us 👌 We hope to see you again soon!
Have a great Christmas
Kelly
Nightmare...
I moved into my new house in February of this year and found out Leep are my water provider. One thing I will say is that the team are helpful and polite, my issue is with Leep and their billing in general. My statement this month shows I used £14 worth of water, but they are charging me £66 for the pleasure!! How on earth does this make any natural sense? When speaking to the team (who I actually cannot fault) they advised that every other quarter, they will take an estimated reading and charge me for that... why on earth would you do that if you know how much I am using, on average, each month? If I had a choice, I would absolutely switch. Their processes make absolutely no sense, but unfortunately I am forced to stick with them...
2 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Hello Olivia
Thank you for your feedback. We’re sorry for the frustration caused by your recent bill and appreciate your kind words about our customer service team.
We understand how confusing estimated readings can be, particularly when they don’t appear to reflect your actual usage.
If you would like to email me your details, I will contact you tomorrow, my email address is headofcustomerservices@leeputilities.co.uk
Kind regards
Kelly
Very helpful staff and great service.
Very helpful staff and great service.
19 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that you found our staff very helpful and the service to be great. We really appreciate your kind words.
Enjoy your day
Jo
Sarah and Michelle were of great help
Sarah and Michelle were of great help, I needed assistance in getting my water bill sorted due to an error with the water meter. They were both patient and helpful.
18 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Steven
Thank you for your kind feedback!
We’re delighted to hear that Sarah and Michelle were able to assist you and help resolve the water meter issue.
We’ll be sure to pass along your compliments—they’ll be pleased to know their patience and support made a difference. We truly appreciate you taking the time to share your experience.
Have a great day
Kelly
Easy moving in
After moving in, the role of Leap wasn't clear and online registration for an account had proved difficult. Following a telephone call to Leap everything was sorted quickly and painlessly. Really nice chap talked me through it all and made sure it was all clear and what I wanted.
17 dicembre 2025
Non scritta su invito
Risposta di Leep Utilities
Good morning Keith
Thank you for taking the time to share your experience.
We’re sorry to hear that things weren’t clear initially, but we’re really pleased that a call to our team helped get everything sorted quickly and painlessly.
It’s great to hear that Noah took the time to talk you through everything and make sure it was all clear and tailored to what you needed. We appreciate your feedback.
Have a great day
Kelly
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