I recently contacted Good Energy concerning a refund from my account balance. I was surprised and pleased to receive a reply almost by return and at a weekend from Donna M. who was happy to make a re... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Setting up FIT account I needed to set up my FIT account following a house purchase which included solar panels. Darren M from the customer team helped me collate various bit and pieces of evidenc... Leggi di più
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It’s a small thing really - but I had a smart meter whose comm unit needed upgrading. Process was efficient - even for remote rural Highlands. Took a few attempts - I advised two engineers to... Leggi di più
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I have always found Good Energy easy to contact and seem to get through to a real person every time I have had a query. I would not want to risk moving to another supplier in case they did not live up... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Informazioni di contatto
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Regno Unito
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Eccellente
14.542 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good support
Good, prompt and informed support from Kerry (Team S)
28 aprile 2026
Non scritta su invito
Risposta di Good Energy
We're happy our support was helpful, quick, and knowledgeable. Thank you for your positive feedback; we appreciate it greatly.
I have always found Good Energy easy to…
I have always found Good Energy easy to contact and seem to get through to a real person every time I have had a query. I would not want to risk moving to another supplier in case they did not live up to Good Energy.
27 aprile 2026
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Risposta di Good Energy
We're happy to hear that you've found it easy to contact us and appreciate reaching a real person. Thank you for your confidence in us and for sharing your positive experience!
I had a smart meter that had lost…
I had a smart meter that had lost connection to my gas and electric meters . Customer service Josh-home team A were quick to reply and very helpful. Issue resolved
24 aprile 2026
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Risposta di Good Energy
We're happy to hear that customer service was helpful and quick to resolve the smart meter connection issue you experienced. We appreciate your positive feedback and thank you for sharing.
Excellent service
Spoke with Johnny who was very helpful and polite and dealt with my query promptly. I now have the details I need to move forward. Very happy,
Thank you
27 aprile 2026
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Risposta di Good Energy
Hi Janet,
We're happy to hear that the assistance you received was helpful and addressed your needs effectively. Thank you for sharing your positive experience with us!
Kind regards,
Donna
Thanks for such a speedy response.
I recently contacted Good Energy concerning a refund from my account balance. I was surprised and pleased to receive a reply almost by return and at a weekend from Donna M. who was happy to make a refund and also explained the policy of maintaining a target balance. I was pleased to learn of this policy which I fully support. Many thanks Donna for your prompt response.
26 aprile 2026
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Risposta di Good Energy
Hi Mike,
We're happy to hear you were pleased with the prompt reply regarding your refund and the explanation of our target balance policy. Thank you for your positive feedback.
Kind regards,
Good Energy
All good
All good, very good service 👍
Thank you Darren, Chloe...
Will always recommend this company
24 aprile 2026
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Risposta di Good Energy
Hello,
We're happy to hear that you had a very good experience with our service. We appreciate your recommendation, it means a lot to us.
Kind regards,
Donna
Good energy review
I would definitely recommend Good energy I have just switched too them and it was stress free and easy the advisor took care of everything for me which was good and I have a good feeling that I will be with this company going forward I’m not switching again as I feel happy and relaxed knowing that good energy has my supply
24 aprile 2026
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Risposta di Good Energy
Hi Dylan,
We're happy to hear that your switch to us was stress-free and easy! It's great to know the advisor's support was helpful. We're glad you feel happy and relaxed with us managing your supply, and we appreciate your recommendation.
Kind regards,
Donna M
New owner of solar panels
New owner of solar panels Darren at Good Energy took me through the whole process.He had excellent customer service communication and knowledge so I would recommend without hesitation.
24 aprile 2026
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Risposta di Good Energy
Hi Malcolm,
We're happy to hear about the excellent customer service you received! It's great to know the process was thoroughly explained and that you would recommend us without hesitation.
Kind regards,
Donna
Gifty was super helpful and solved all…
Gifty was super helpful and solved all our issues
23 aprile 2026
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Risposta di Good Energy
HI Fin,
We are so happy to learn that your issues were resolved with such great support! Thank you for sharing your positive experience with us.
Kind regards,
Donna
Excellent support from Kerry
Kerry on the customer support team replied quickly to my query and gave a very clear explanation of options, then replied again to confirm my choice would be followed up.
23 aprile 2026
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Risposta di Good Energy
Hi Bill,
We're happy to hear that our support team responded quickly to your query and provided a clear explanation of options. Thank you for your positive feedback!
Kind regards,
Donna
Fantastic customer service as per usual…
Fantastic customer service as per usual (Gifty)
23 aprile 2026
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Risposta di Good Energy
Hi Claudia,
We appreciate your kind words! We are so happy to hear that you consistently receive excellent support from our team.
Kind regards,
Donna
JOSH_HOMETEAM dealt with my matter…
JOSH_HOMETEAM dealt with my matter efficiently and professionally. He has helped me in the past being the same
22 aprile 2026
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Risposta di Good Energy
Hi Michael,
We appreciate your positive feedback. We're happy to hear that you were satisfied with the efficient and professional service you received. Thank you for sharing your experience.
Kind regards,
Donna
Kerry was very helpful
Kerry was very helpful. answered my email right away and sorted my problem.
22 aprile 2026
Non scritta su invito
Risposta di Good Energy
Hi Sue,
We're happy to hear that the assistance provided was helpful and resolved the issue promptly. We appreciate your positive feedback!
Kind regards,
Donna
Setting up FIT account
Setting up FIT account
I needed to set up my FIT account following a house purchase which included solar panels. Darren M from the customer team helped me collate various bit and pieces of evidence, explaining everything along the way, to get set up. The process isn't the easier - thanks Ofgem - but Darren really helped and we're up and running.
22 aprile 2026
Non scritta su invito
Risposta di Good Energy
We appreciate you sharing your experience setting up your FIT account. We're happy to hear that our customer team member, helped you navigate the process and provide clarity. We know it can be complex, and we're glad we could assist you in getting everything up and running.
Highly recommended for service
Extremely helpful woman. Listened to my request. Gave n=me all the options that were available to me in plain English. Helped me to make my decision. Highly recommend Kerry. Thank you++++++++++=
22 aprile 2026
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Risposta di Good Energy
We're happy to hear about the helpful support you received! It's great to know that the options were clearly explained and assisted you in making your decision. Thank you for your positive feedback.
As always Good Energy are prompt and…
As always Good Energy are prompt and efficient and Arran was very helpful
21 aprile 2026
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Risposta di Good Energy
We appreciate you sharing your positive experience! We are so glad to hear that you found our team prompt, efficient, and helpful as always.
Leah was super helpful and proactive
Leah was super helpful and proactive. Thank you very much
21 aprile 2026
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Risposta di Good Energy
We appreciate you sharing your experience with us. We're so glad our assistance was helpful and proactive for you!
Feed In Tariff transfer
I had just moved house and the Feed In Tariff needed to be transferred over.
Alyssia helped me every step of the way, her knowledge, expertise and friendly demeanor made the whole process easy. I'd recommend Good Energy without question.
21 aprile 2026
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Risposta di Good Energy
We're happy to hear that the Feed In Tariff transfer process went smoothly during your move. We appreciate your kind words regarding our team's support and expertise. Thanks for recommending us!
I had questions and was able to deal…
I had questions and was able to deal with Nessa, who was approachable, profession and answered all of my questions quickly (within 24hours of them being sent). I would definitely recommend Good Energy.
21 aprile 2026
Non scritta su invito
Risposta di Good Energy
We're happy to hear that you found our team member approachable and professional. We appreciate you taking the time to share your positive experience with us, and we value your recommendation.
Solution led approach
I did have a problem re tariffs which was at least partly my fault.I contacted by email and by phone to try to rectify.Olivia took my call understood the problem and promised to come back with a solution.It took a bit of time but I have my solution.
I like a ‘solution led approach ‘ which is the basis of all great customer service .
21 aprile 2026
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Risposta di Good Energy
We appreciate you sharing your experience. We're happy to hear that the issue you encountered was resolved. It's great to know that our solution-led approach resonated with you. Thank you for your positive feedback!
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