Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... Leggi di più
L'azienda ha risposto
Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
L'azienda ha risposto
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Informazioni di contatto
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Regno Unito
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Eccellente
1689 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Michell Goodman was brilliant she…
Michell Goodman was brilliant she talked us through everything she was very calm
13 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good afternoon Alan
Thank you so much for your kind feedback. We’re delighted to hear that Michelle Goodman was brilliant and that her calm approach helped guide you through everything. We’ll be sure to pass on your lovely comments to her — she’ll really appreciate it.
Have a great evening
Kelly
Leep Utilities first phone call......
I spoke to Hannah who was very friendly and informative.
She answered all my questions and made the process very easy to understand.
The website is easy to follow and very clear.
12 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Steven
Thank you for your great feedback. We’re pleased to hear that Hannah was friendly and informative, and that she made everything easy to understand. It’s also lovely to know you found our website clear and easy to follow. We’ll be sure to pass your comments on to Hannah, and we really appreciate you taking the time to share your experience.
Have a great day
Kelly
Customer service 5 stars
I rang to set up my direct debit and to add my partner’s name on the bill. Hannah was extremely helpful and nice to talk to. She swiftly and professionally dealt with my queries. I’m very happy with the service received today.
12 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Ksenia
Thank you so much for taking the time to leave this lovely review. We’re delighted to hear that Hannah was able to help you set up your direct debit and update the account so efficiently. We’ll be sure to pass on your kind words to her. It’s great to know you’re happy with the service you received, and we really appreciate your feedback.
Have a great day
Kelly
Setting up water account and changing incorrect meter reading
Spoke with Hannah today and Sarah earlier. Both were very professional and speedy in helping to set up and update an incorrect reading on my account.
They came across as very approachable and friendly and the team are lucky to have them!
12 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good evening Connor
Thank you for taking the time to share your feedback. We’re delighted to hear that Hannah and Sarah were able to assist you quickly and professionally. We’ll be sure to pass on your kind comments to them — they’ll really appreciate it. Please don’t hesitate to get in touch if we can help with anything else.
Have a great week
Kelly
Great experience
I got through to Hannah at Leep Utilities who was extremely helpful and keen to help me resolve any and all issues. She was efficient and made sure all my concerns were dealt with - thank you so much!
12 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good evening Priyanka
Thank you very much for your kind feedback. We’re so pleased to hear that Hannah was extremely helpful and took the time to resolve all of your concerns efficiently. We’ll be sure to pass on your thanks to her. If you need any further assistance, please don’t hesitate to contact us.
Have a great week
Kelly
Excellent service
Excellent service, very helpful, was able to sort the issue out quickly and help with adding my partner onto the account so he can discuss any issues in the future.
9 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re really pleased to hear that you received excellent service, that your issue was resolved quickly, and that we were able to help add your partner to the account for future queries. We appreciate you taking the time to share your experience.
Enjoy your day
Jo
Brilliant Staff Member…
Rang Leep twice on 9/1 as I had not long moved house. Hannah answered my call both times and she was friendly and helpful. She explained the process to me and checked I understood and had no further questions. She sounded really nice and was so patient with me. I came away feeling heard and reassured. Thanks Hannah for taking your time with a pensioner.
9 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you so much for your feedback. We’re really pleased to hear that Hannah was able to help you on both calls and that she made the process clear, friendly, and reassuring. It’s lovely to know she took the time to make sure everything was understood and that you felt listened to and supported. We’ll be sure to pass your kind words on to her — she’ll be delighted to hear them.
Enjoy your day
Jo
Very helpful once connected, but long wait
Sem was very helpful and answered all of my questions in detail and helped set up relevant accounts. 4 not 5 stars because it took more than 10minutes to get through as the lines were busy.
8 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that Sem was very helpful, answered all your questions in detail, and supported you with setting up the relevant accounts. We’ll be sure to pass on your positive comments to him.
We also appreciate your understanding regarding the wait time while our lines were busy. Your feedback is valuable and helps us continue improving our service.
Many Thanks
Jo
Took 13 minutes to answer the call
Took 13 minutes to answer the call.
Constant messages saying do it on line.
I DONT WANT TO DO IT ON LINE.
ANSWER YOUR PHONE !!!!!
9 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good Morning
Thank you for your feedback, and we’re sorry for the frustration caused by the wait time and the repeated messages encouraging online contact. We understand that not everyone wants to manage their account online, and we recognise how important it is for customers to be able to speak to someone directly.
We apologise for the delay in answering your call and appreciate you taking the time to share your experience.
I would like to get one of our agents to call you today, please could you email your account details to headofcustomerservices@leeputilities.co.uk and I will get this arranged.
Many Thanks
Joanna
Payment to new date.
I rang leep today as I have a bill and knew I wouldn't be able to pay it until the 22nd. They were very understanding and helpful, and have okay'ed it for me to be able to pay in full on the 22nd.
9 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good afternoon Mrs O'Hagan
Thank you for taking the time to share your experience. We’re glad to hear Gemma was able to assist you and provide understanding and flexibility with your bill. If you need any further help, please don’t hesitate to get in touch — we’re always happy to help.
Have a great weekend
Kelly
Risposta di Leep Utilities
Good afternoon Yuk Fai Alpha
Thank you for your kind feedback! We’re glad to hear you found our customer service from Hannah helpful, clear, and effective. Your support means a lot to us, and we look forward to assisting you again in the future.
Have a great weekend
Kelly
Risposta di Leep Utilities
Good morning Richmond
Thank you for your feedback. We’re delighted to hear you had a great experience and appreciate you taking the time to let us know.
Have a great day
Kelly
Three cheers for Gemma
Gemma dealt with the questions I asked in an efficient, helpful & a very kind manner.
I'm a new customer and it was so lovely to be helped to such a high standard.
8 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Charlotte
Thank you for your kind feedback. We’re delighted to hear that Gemma handled your questions so efficiently and helpfully, and that her kindness made such a positive impression. As a new customer, we’re especially pleased that you felt supported and well looked after. We’ll be sure to share your comments with Gemma.
Have a great day
Kelly
Good customer service
Sem who answered my call was very knowledgeable about my query regarding my latest bill and quarterly billing generally. He responded in a professional yet friendly manner.
7 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Jhunie
Thank you for taking the time to share your feedback.
We’re delighted to hear that Sem was able to assist you so effectively with your billing query.
Providing knowledgeable, professional, and friendly service is very important to us, and we’ll be sure to pass along your kind comments to him. We appreciate your support and are always happy to help.
Have a great day
Kelly
Sarah was really helpful and went…
Sarah was really helpful and went outside to sort my issue
7 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Hello Pav
Thank you for letting us know — that’s lovely to hear.
I’ll make sure Sarah receives your feedback. She’ll be pleased to know her extra effort helped resolve things for you.
Please do get in touch if there’s anything further we can assist with.
Have a great evening
Kelly
Sem was very helpful and patient in…
Sem was very helpful and patient in helping me to set up my online account.
6 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning
Thank you for your feedback. We’re pleased to hear that Sem was helpful and patient in assisting you with setting up your online account. We’ll be sure to pass on your kind comments to him — they’ll be much appreciated.
Have a great day
Kelly
Excellent customer service
Got through easily and quickly with small wait time. Spoke to Sem regarding water bill, and he was so helpful. Knew exactly what I meant and wanted to do. Helped me come up with a really reasonable payment amount and explained clearly how it would impact my future bills. Done quickly and efficiently and felt listened to and reassured.
6 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Abigail
Thank you for taking the time to share your experience. We’re glad to hear you were able to get through quickly and that Sem was so helpful in assisting with your water bill. It’s great to know he listened carefully, explained everything clearly, and worked with you to find a reasonable payment arrangement. We’ll be sure to pass along your kind feedback to him. Thank you for choosing Leep Utilities.
Kind regards
Kelly
Want to send out a big Thank you to…
Want to send out a big Thank you to Michelle from leep utilities she was very helpful and was able to assist me in my water bill,she was polite and took the time to get me the help I needed greatly appreciated
6 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning
Thank you for your lovely feedback. We’re so pleased to hear that Michelle was able to assist you with your water bill and took the time to provide the help you needed. Her politeness and dedication to our customers truly reflect the service we strive to deliver. We’ll be sure to share your kind words with her — they’ll be greatly appreciated.
Have a great day
Kelly
Outstanding …
Both Michelle and Chris were both very understanding kind courteous and empathetic trying to resolve the problem as soon as possible with clear consistent communication. Thank you i felt very supported by genuine people with exceptional communication.
6 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning
Thank you very much for your kind feedback. We’re delighted to hear that Michelle and Chris were understanding, kind, and empathetic, and that their clear and consistent communication helped you feel supported throughout the process. We’ll be sure to pass on your comments to them — they’ll really appreciate it. Thank you for taking the time to share your experience.
Have a great day
Kelly
Great service
6 gennaio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Patrick
Thank you! We’re really pleased to hear you received a great experience from Sem
Have a great day
Kelly
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.