Sadly they've stopped caring about their customers. I bought two domains from them recently, having used them for years. A month later they charged me £24 for an email service I didn't want, need, o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Jack who I talked with was very professional and knew what he was talking about. He was able to answer all my questions regarding handing the WS over to LCN. We’ve been with LCN since the WS was b... Leggi di più
L'azienda ha risposto
Kyle from LCN dealt with my account issue very quickly and it was solved easily and I have been with LCN ever since I started web building and I highly recommend them,
L'azienda ha risposto
1. Excellent management of e-mail by LCN which had previously proved chaotic due random changes in protocol by large corporations that operate the web. 2. LCN offer a ready contact by telephone t... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Established way back in February 2000, LCN.com has become the largest organically grown web hosting and domain name company in the UK. We hold over 350,000 domain names and host over 50,000 web sites for nearly a quarter of a million satisfied customers.
LCN.com Web Hosting
Scritti dall'azienda
Informazioni di contatto
Unit 17, Gateway 1000, Whittle Way, Arlington Business Park, SG12FP, Stevenage, Regno Unito
- 00441438532000
- www.lcn.com
4,3
Eccellente
6K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I signed up for two domain names and…
I signed up for two domain names and specifically clicked no to there email hosting then I get charged £23 for email hosting.
I then contact them advising them of this and all they do is send me terms and conditions instead of being understanding and issuing a refund awful company
25 febbraio 2026
Non scritta su invito
Risposta di LCN.com
We’re sorry to hear about your experience. Email hosting is an optional add-on at checkout, and it’s never our intention for customers to feel they’ve been charged incorrectly.
I've requested more information to locate your account and investigate this further
Helpful and Efficient
As always, very helpful and any issues dealt with promptly.
26 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your kind feedback! We’re really pleased to hear you’ve found our team helpful and that your issues were resolved quickly. We appreciate your support
Very fast and proffecional
Very fast and proffecional
Thank you
25 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your kind words! We’re glad to hear you found our service fast and professional. We really appreciate your feedback.
Once again the customer service team…
Once again the customer service team was great and especially Kyle who looked after me today provide me with the information needed to get my account up and running
24 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your great feedback! We’re delighted to hear you had another positive experience with our customer service team. We’ll be sure to pass your kind words on to Kyle — he’ll be pleased to know he helped get your account up and running smoothly.
Kyle was super helpful!!
Kyle was super helpful and gave me brilliant advice and ideas for resolving my problem. Highly recommended.
23 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you so much for the kind words! We’re thrilled to hear Kyle was able to help and provide useful advice. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
kyle was really helpful in sorting out…
kyle was really helpful in sorting out renewals and explaing the details
Great service
19 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your lovely feedback! We’re so glad to hear that Kyle was able to help with your renewals and explain everything clearly. We’ll be sure to pass along your kind words to him. If you ever need anything else, we’re always here to help.
Fantastic service
Fantastic service. Very knowledgeable team who do not rush you and take time while helping. Thank you
10 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you so much for your kind feedback! We’re really pleased to hear that our team took the time to help and provided knowledgeable support. We’ll be sure to share your comments with them. If there’s anything else we can assist you with, just let us know!
Fast and effective support when needed
The support person I spoke to resolved multiple issues during the call, and hopefully made long term fixes too!
Great support from this company, I have used them for years and will carry on, recommended!
19 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you so much for your kind words and continued loyalty! We’re delighted to hear that our support team was able to resolve multiple issues for you and help put lasting solutions in place. It means a lot to know you’ve trusted us for years and would recommend us. If you ever need anything else, we’re always here to help!
Helpful staff - easy password recovery
Really helpful staff... to regain access to lcn website after sudden departue of staff memebr who new the password
19 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your kind review! We’re glad our team could help you quickly regain access to your LCN website after the unexpected staff departure. If you ever need further support with passwords, account access, or anything else, we’re always here to help.
As usual fast efficient service
As usual fast efficient service. Problem solved in minutes.
18 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your feedback! We’re glad to hear your issue was resolved quickly and efficiently
Timely and helpful responses
As usual, timely and helpful responses. Everything sorted out; I was even telephoned to make sure I knew what was happening.
17 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your feedback! We’re glad to hear everything was sorted out promptly and that our team even followed up with a call to keep you informed.
John has been a complete star this…
John has been a complete star this week. He helped me get my multi package server back up when I missed renewal date and restored emails for me. Very helpful guy!
12 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your feedback! We’re delighted to hear that John was able to help get your server back up and restore your emails
Spoke to Kyle
Spoke to Kyle, he was simply awesome. Solved the problem in 90sec’s!!!
12 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your feedback! We’re thrilled to hear that Kyle was able to solve your problem so quickly
Really helpful support
Really helpful support with regards to detailed information about updating websites, transferring to different hosting packages, PHP settings, import and export of sites.
Explained in simple step by step actions and quick responses to any questions along the way.
11 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your detailed feedback!
We’re delighted to hear our support team could provide clear, step-by-step guidance on website updates, hosting transfers, PHP settings, and site imports/exports. Quick, helpful responses are exactly what we aim for, and we’re glad it made things easier for you.
Excellent support as usual
Excellent support as usual. I have used LCN for many years and will continue to do so.
The service is there when needed and issues are fixed asap.
11 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your continued loyalty over the years!
We’re thrilled to hear our support has consistently met your needs and that issues are resolved promptly. Your trust means a lot to us, and we look forward to supporting you for many more years!
They dealt with my query right away on…
They dealt with my query right away on the phone - impressive.
5 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for taking the time to leave us feedback. I am happy to hear your query was dealt with quickly. We are always happy to help
Support non-existent in an emergency
Been with LCN for decades! In the past I have been happy but a few times lately I am getting worried about support and today is bad. I have an emergency and their support is non-existent.
Tried moving a domain to LCN but it was rejected, then again, and now third time its just hanging in limbo. Website and business emails are offline for days.
Nominet says only LCN can fix by accepting the transfer in, or we wait ages for timeout and cancellation. But I am getting not very good and very slow support from LCN. I explained the website and emails are down which is a critical issue but no reply.
Am trying to phone but just on hold, there is no info where I am in the queue.
Update: Following LCN reply below I have called the number but still waiting.
Update 2: I have an account. It is resolved now. I finally called through and someone got someone else to do it. You just need to provide better and faster support as the business website and emails were down for a week.
3 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your feedback and for being a long-standing customer. We’re sorry to hear about your experience and understand how concerning this must be. We’d be happy to help—please contact our domain admin team on 0345 363 3636 so we can assist further.
Hi Laurence, We recieved your details unfortunately I am having difficulty locating a account linked to these. I understand the issue has been resolved but if you would like to discuss this further please feel free to raise a ticket in your account. We appreciate you leaving feedback as it helps us improve our services.
Simple clear and timely response
Simple clear and timely response to a support query.
3 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your feedback
I’ve been with LCN from the beginning
I’ve been with LCN from the beginning, before in fact when it was Cyber Strider run by Denesh. Overall they have continued to offer a good service, a bit on the expensive side compared to some others, but reliable and the ticket tech support is very good, phone support can take an age and the music is dreadful, overall though all ok. I will keep an eye on their pricing though. Thanks LCN please keep it up 👍
2 febbraio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for taking the time to share your feedback
I have been a customer with LCN for many years.
I have been a customer with LCN for many years. I have always been very pleased with the service they provide. Recently the whole platform was upgraded and changed. This was managed very well. The quality of the customer support staff was excellent. The new platform is really great, any changes I make to my websites are instantly reflected online.
14 gennaio 2026
Non scritta su invito
Risposta di LCN.com
Thank you for your loyalty and for sharing such detailed feedback. We’re delighted to hear the platform upgrade went smoothly for you and that our support team was able to help along the way. It’s great to know you’re enjoying the improvements on the new platform.
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