Excellent service from Heart, needed to alter my ‘contract’ with them and Andi C sorted it all with a few hours using the ‘ticket’ system. Their customer service / care is why I’ve been with them fo... Leggi di più
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Alex S was very friendly, polite, and super helpful. He went ahead and made the corrections on my behalf without me even asking. He also explained what he'd done and helped me to understand... Leggi di più
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Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Leggi di più
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Informazioni di contatto
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Regno Unito
- sales@heartinternet.uk
- heartinternet.uk
4,7
Eccellente
4K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Prompt and helpful support from M…
Prompt and helpful support from M Coombs!
18 giugno 2026
Non scritta su invito
Excellent service from Heart
Excellent service from Heart, needed to alter my ‘contract’ with them and Andi C sorted it all with a few hours using the ‘ticket’ system.
Their customer service / care is why I’ve been with them for many years now.
16 giugno 2026
Non scritta su invito
Risposta di Heart Internet
Hi Andy,
Thank you for the wonderful feedback! We’re really pleased Andi C was able to help you make the changes you needed and get everything sorted so quickly through our ticket system.
It means a lot to hear that our customer service and support are the reasons you’ve stayed with us for so many years. Thank you for your continued trust and loyalty.
Kind regards,
Chris
Excellent service
Excellent service! Waqar was responsive, patient, and professional.
12 giugno 2026
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Risposta di Heart Internet
Hi Catherine,
Thank you for the fantastic feedback! We’re really pleased to hear Waqar provided responsive, patient, and professional support throughout.
Kind regards,
Chris
Alex S was great
Alex S was very friendly, polite, and super helpful.
He went ahead and made the corrections on my behalf without me even asking.
He also explained what he'd done and helped me to understand - I'm no techy, so it was good that he put it into layman's terms for me!
Thank you Alex!
11 giugno 2026
Non scritta su invito
Risposta di Heart Internet
Hi CJ,
Thank you for the fantastic feedback! We’re really pleased to hear Alex S was able to help in such a friendly and proactive way.
It’s great to know he not only made the necessary corrections for you but also took the time to explain everything clearly and in a way that made sense. That’s exactly the kind of support we aim to provide.
Kind regards,
Mike
Carmen was very helpful and the…
Carmen was very helpful and the attention to detail was excellent.
9 giugno 2026
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Risposta di Heart Internet
Hi,
Thank you for the kind feedback! We’re really pleased Carmen was able to help and that her attention to detail stood out throughout the process.
Kind regards,
Chris
Had an issue today with a new site
Had an issue today with a new site. Andy W was fantastic in helping me sort it out. Friendly, patient and knew what he was doing - brilliant.
9 giugno 2026
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Risposta di Heart Internet
Hi Jason,
Thank you for the fantastic feedback! We’re really pleased Andy W was able to help get your new site issue sorted. Friendly, patient, and knowledgeable support is exactly what we strive for.
Kind regards,
Mike
And was very patient and worked with me…
And was very patient and worked with me until we found a solution
8 giugno 2026
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Risposta di Heart Internet
Hi Lucia,
Thank you for the kind feedback! We’re really pleased our team was able to work through the issue with you and stay patient until a solution was found.
Providing support every step of the way is exactly what we aim for.
Kind regards,
Mike
Risposta di Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased to hear everything was handled efficiently and that you felt well looked after throughout.
Kind regards,
Chris
Reliable and a personal 'feel' to service.
Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these days. Alex who has been very knowledgeable on the technical. Would recommend.
4 giugno 2026
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Risposta di Heart Internet
Hi,
Thank you for the wonderful feedback! We’re really pleased to hear you’ve found our service reliable over the years and that the personal approach from the team has stood out.
It’s also great to hear Alex’s technical knowledge has been so helpful. We’ll be sure to pass on your kind words to him. Thank you for the recommendation!
Kind regards,
Mike
Carmen was very helpful
Carmen was very helpful and patient with my problems and sorted everything out. Great!!
4 giugno 2026
Non scritta su invito
Risposta di Heart Internet
Hi Frank,
Thank you for the lovely feedback! We’re really pleased Carmen was able to help and patiently work through the issues with you until everything was sorted.
Great to hear you had such a positive experience!
Kind regards,
Mike
Supurb Customer Service
I've been so impressed with the level of customer service provided by Heart Internet, most recently from support worker Tak T. When I needed assistance he has responded quickly, professionally, and with a genuine willingness to help.
What really stands out is Tak's technical knowledge and ability to resolve my issues and queries without unnecessary delays or complicated explanations. He has taken the time to understand the problem and provide clear solutions and instructions, making the whole experience stress-free for me.
In an industry where reliable support can make all the difference, this company consistently exceeds my expectations. Their responsiveness, expertise, and customer-focused approach give me complete confidence in the service they provide.
I would highly recommended Heart to anyone looking for a reseller hosting provider - they truly value their customers. Thanks Tak :) Heart are lucky to have you.
3 giugno 2026
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Risposta di Heart Internet
Hi Claire,
Thank you so much for this fantastic review. We’re delighted to hear that Tak T provided such a positive experience and that his responsiveness, technical expertise, and clear communication made a real difference.
We know how important reliable support is, especially for reseller hosting customers, so it’s wonderful to hear that Tak was able to resolve your queries quickly and without unnecessary complexity. Providing stress-free, customer-focused support is exactly what we strive for.
Thank you as well for your recommendation and for placing your trust in Heart Internet.
Kind regards,
Mike
Risposta di Heart Internet
Hi Anna,
Thank you for the great feedback! We’re really pleased to hear you received swift and helpful support from the team.
Kind regards,
Chris
Risposta di Heart Internet
Hi Alf,
Thank you for the great feedback! We’re really pleased to hear Si and Andrei provided such excellent service.
Kind regards,
Mike
Carmen contacted me following our…
Carmen contacted me following our initial e mail and set out clear instructions going forward to resolve our problem.
1 giugno 2026
Non scritta su invito
Risposta di Heart Internet
Hi Linda,
Thank you for the kind feedback! We’re really pleased Carmen was able to follow up promptly and provide clear guidance to help move things forward and resolve the issue.
Kind regards,
Mike
Carmen C was super helpful
Carmen C was super helpful in resolving our issues, showing patience and clear guidance until we were sorted.
28 maggio 2026
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Risposta di Heart Internet
Hi Chris,
Thank you for the lovely feedback! We’re really pleased Carmen C was able to help resolve your issues and provide the patience and clear guidance needed to get everything sorted.
Kind regards,
Mike
Had many years of excellent service and…
Had many years of excellent service and customer support is second to none.
29 maggio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Dave,
Thank you for your continued support over the years. We’re delighted to hear you’ve consistently received excellent service and that our customer support continues to meet your expectations.
Kind regards,
Chris
Always impressed with Heart Internet's support...
Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you again!
29 maggio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Edward,
Thank you for the lovely feedback! We’re really pleased to hear you continue to be impressed by our support team.
It’s great to know Carmen was able to help with your domain, mailbox, and hosting queries, and that everything was resolved so quickly.
Kind regards,
Chris
Great and speedy service from Heart…
Great and speedy service from Heart Internet
28 maggio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Scott,
Thank you for the great feedback! We’re really pleased to hear you received the fast and efficient service we strive to provide.
Kind regards,
Mike
Excellent service on Live Chat with…
Excellent service on Live Chat with Adrian today - changed DNS records and set up email.
27 maggio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Richard,
Thank you for the great feedback! We’re really pleased Adrian was able to help with your DNS changes and email setup through Live Chat.
It’s fantastic to hear everything was handled efficiently and to your satisfaction.
Kind regards,
Chris
I came to HeartInternet because our…
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to our site on discovery of a Cpanel vulnerability. We should have been told earlier. We contacted HeartInternet and they gave us calm, accurate advice and migrated our site and stabilised it. Very good service indeed and our new arrangment is reassuring and efficient. And there's a personal element that suggests we are not just an item on a list. Early days but so far so good and we highly recommend their services.
14 maggio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Tim,
Thank you for such a thoughtful review. We’re really pleased we could provide the calm and reassuring support you needed during what sounds like a very stressful situation.
Website security and stability are incredibly important, and we’re glad the team could help migrate and secure your site quickly while keeping the process clear and professional throughout. It’s especially great to hear you’ve noticed the more personal approach we aim to provide.
Kind regards,
Chris
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