Unfortunately very poor quality underwear. Extremely long shipping process. The only reason for an extra star aas the customer service member was helpful when I asked about where my order was. Dis... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Absolutely shocking customer service. The original order was placed in February. Only part of the order turned up. It has since apparently been sent twice and lost twice since. The customer service te... Leggi di più
Underwear did not fit properly and they did not honor their "14 Day Fit Guarantee Made to fit every-body, or your money back." False advertising. Will be writing a review on every platform until the... Leggi di più
Don't order from this company, I ordered on 30th March, I needed the order for a modelling shoot on 17th April. I'm still waiting now, apparently they don't give a refund they have to re ship, absolut... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
Informazioni di contatto
Destiny USA Drive 9090, 13204, Syracuse, Stati Uniti
- 7777777
- support@knottyknickers.co
- www.knottyknickers.co
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
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Okay
Was worried with all the bad reviews. But items arrived within 10 daya. Seem fine to me. Standard shein/ prinark quality. Bought 10 pairs of underwear.
Awful poor quality product
Awful poor quality product, does not fit correctly, and the company refuses to honour their money back guarantee!
I would give this scam company no stars…
I would give this scam company no stars if it were possible! I ordered 25 pairs of pants from here, waiting 3 weeks for them to arrive to find they were all size S when I ordered Large! Spoke to some moron from customer services to either get an exchange or refund. They refused to either, point blank! Nasty, cheap material shipped from China. Overpriced tat. Absolutely furious now I'm out of pocket and stuck with 25 pairs of pants that I can't wear! Avoid this scam company at all costs, just look at the rest of the reviews, I wish I did! 🤦🏻♀️
Waited weeks for the order
As soon as I ordered I realised it was a dodgy company. Knickers took weeks to arrive, 2 were wrong size and the one that was right was more like a small than a large, not even worth the hassle to get the right size given they dont fit
Pretty sure this is SHEIN in disguise!!!
Awful
Awful! I bought about 30 pairs, material is cheap and tacky, sizing is all off! Will all be going in the bin! Waste of money!
Like all the other reviews- SCAM
Like all the other reviews, a total scam. I never received my package or even a tracking number. The order says fulfilled but it certainly was not. They don't have a phone number and their online contact form conveniently doesn't work. They're unresponsive to emails. How has this website not been shut down?
Do NOT trust
I placed an order December 22nd, 2024. My packaged “shipped”- which meant a label was created and the box was never sent out. I gave them some grace and waited a month until I reached out to them. I reached out to them every other week since then and they have ignored every single message. It is now almost SEPTEMBER of 2025. This is a scam company. Avoid at all costs
My packages were lost in transit and…
My packages were lost in transit and customer service refused to refund me or replace the packages. They offered three packages out of the 9 that were lost.
Don't sign up for this subscription.
Don't buy from here
Placed an order over a month ago to be ignored for days when I emailed customer support. After emailing them daily they messaged back saying my order was lost. They've said they've re sent it but had no tracking and when I email they just say sorry for the inconvenience customer support are an absolute joke I think ill be getting my money back as all I keep getting told is to wait 2 to 3 business days. Its unacceptable. If your thinking about buying id say to go elsewhere.
Scam! Avoid like the plague!
Update: I asked for a refund as I still haven't received anything and they ghosted me. 100% a scam website!
I am still waiting for my order nearly a month after placing it. Customer service are very unhelpful. Working on getting either my order or my money back but customer service are just fobbing me off.
What did I think
I'm the UK and I really should have read reviews before I ordered. But I didn't. Ordered some sale knickers and a star sign boxers and bralet. All are great.. well packaged. The bra/boxer set is so comfortable and soft.. And the fits of knickers are great for me..
14 day money back is a SCAM
The panties themselves are nice (I ordered only modal ones, not the cheaper polyester stuff they sell). However, the sizes run VERY small and the 14 day money back guarantee is a scam. Let me explain. I am usually a UK 8-10 and went for the size S (10-12) but they are too tight around my thighs in two of the pairs and too tight around the hips in one pair, despite having measured myself and found myself to be in the perfect range for size S. I emailed Knotty support team but did not receive the help I expected. As I used the buy 1 get 2 free offer, I got 3 pairs of panties for £20 (plus the £6 shipping fee), and they were all too small. Knotty gave me £20 credit but would not let me use it in combination with the Buy 1 get 2 free promotion. Therefore, I am neither getting my money back, nor am I getting what I originally bought with it. I have now spent £32 in total to receive ONE pair of panties that HOPEFULLY fits (I ordered the size M, note that I haven't received them yet). I emailed Knotty twice since, trying to get them to solve this issue for me, but they have ghosted me. Rude.
The underwear comes up small
The underwear comes up small. I actually ordered 5 pairs in the same size, 4 don't fit, 1 does. They delete messages on social media so they don't rectify their problems. The braletts are great..true to size. But very much Primark type knickers. Cut small.
Worst pants ever
Awful customer service. Inconsistent sizing. Horrendous quality. Looks and feels like cheap plastic. I think 45 mins wearing these pants would give anybody a yeast infection! No cotton gusset. Just cr*p. Reached out to their customer service over a delivery delay and just got attitude from them. Avoid at all costs
Inconsistent quality, BAD customer service
Quality is hit and miss. I’ve ordered several times. Some items are great, others terrible. HOWEVER, the customer service leaves a lot to be desired. While initially, I received a reply to my questions about an undelivered package, I am now up to 18 messages over the last two months, with the last dozen being unanswered by them. I am out the money, as I waited too long for Knotty’s support team to respond instead of cancelling through PayPal or my credit card when it was clear the delivery wasn’t made, and now, it’s too late to dispute. I will not be buying from them again.
Products aren't built to last
So, the begin with i was happy with my order. They sent me an incorrect pair and rectified it without much hassle. After 4 months there are issues with the product i.e faulty seams. I brought this up with support and was told any issues should have been reported within 5 days. Was told that basically their garments aren't meant to last. Wouldn't use this company again. Customer service leaves much to be desired. Money could be better spent elsewhere.
They are posting fake job offers
They are posting fake job offers, asking candidates to create a full marketing plan, and never getting back to them but using the stolen ideas
The company sent me the wrong order
The company sent me the wrong order, by which point the items I wanted were sold out. They are refusing to offer anything other than a credit note; not even a discount code or annuthing- and have now gone radio silence, DO NOT USE.
£1 pants get what you pay for
I ordered a load of the £1 pants- yes they're cheap and yes they are abit off on the sizing but they are a quid each ! Alot like you'd get in primark but with out having to travel there.
Don't expect amazing but not all bad.
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