Website was easy to navigate. Also received a call from Patrick to further verify my order and was very helpful. Highly recommend.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered flowers from the UK to be delivered to my partner in the US. The order was cancelled almost immediately, likely due to being placed in the UK/an inaccessible address. Two weeks passe... Leggi di più
Horrible. I ordered flowers for my mother's 80th birthday. They informed me on THE DELIVERY DAY that they didn't have them available and just canceled my order. There were no suggestions or offers for... Leggi di più
I love the experience with lily florist .I was helped tremendously. with help I needed for a funeral arrangement .I appreciate so much the help.I recommend these fellows to anyone needing a great f... Leggi di più
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2,8
Nella media
158 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di Kiky Florist
Dear Barbara,
Thank you for your fantastic feedback! Patrick will be so pleased to hear your kind words about his support. We hope the floral arrangement made a lovely impression, and we look forward to delivering for you again!
Best regards,
Absolutely not
Absolutely not! After placing an order on Monday for a sympathy arrangement that was to be delivered the same day, there was no communication that there was an issue or most importantly a phone call to make me aware! Funeral services pass and randomly I get an email the order has been cancelled 3 days later! Just don’t if you’re even considering it!!
14 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Rebecca,
We would like to address your review regarding the Summer Twilight Blooms order. Holding customer funds or leaving orders on hold is never our policy, especially for sensitive memorial services.
In this case, our system processed an immediate cancellation and sent an automated cancellation notice to your email as soon as fulfillment could not proceed. Because the order was dropped promptly, the payment authorization was completely voided on our billing system on the spot, and no permanent charge was ever taken from your card.
Your financial institution will clear the pending authorization hold following their standard clearing window.
Best regards,
Disappointment and no communication
Ordered flowers for my mother-in-law's birthday. No flowers, no notice until I sent a follow up at the end of the day. My mother-in-law got nothing and I got a tepid apology and promise of a refund. I will NEVER use again and recommend others avoid.
UPDATE: They read my review and responded saying the order was placed after the cutoff for the local florist, so they immediately canceled the order. I placed the order early in the day and NEVER HEARD FROM THEM. I only knew the order was canceled because _I_ reached out. My review stands. DO NOT USE.
14 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Chuck,
We would like to clarify what occurred with your Fern Bloom Blooms order. This purchase had to be canceled because it was submitted past the operational cutoff time required by our local partner florist to execute a safe, same-day delivery.
When same-day fulfillment is no longer feasible, our protocol is to cancel the order immediately rather than capture customer funds. Your payment authorization was fully voided on our billing system at the exact moment of cancellation, meaning no permanent charge was processed on our end.
Any temporary pre-authorization hold will drop automatically in accordance with your bank's standard posting timeline.
Best regards,
They failed to deliver
They failed to deliver, period. The most important day of my wife's life and they dropped the ball. My order was to be delivered today for her birthday and they screwed it up even after calling me to confirm when the order was supposed to be there and where it was going. I will never forget their name and will tell everyone not to use their services.
15 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Bryan,
We would like to clarify what occurred with your Briar Waltz Arrangement order.
When our network determines that an arrangement cannot proceed for delivery, our strict procedure is to cancel the order immediately rather than leave the status open. Your payment authorization was fully voided on our billing system at the exact moment of cancellation, meaning no funds were permanently captured or retained by our company.
Any temporary pre-authorization hold displayed on your banking statement will drop automatically according to your card issuer's standard release cycle.
Best regards,
I think this company is a scam
I think this company is a scam, or run by degenerates, if it’s a real company.
After placing my order online, someone called me to go through the details and confirm the order, even pulled information for me from the funeral home…see my colleague had lost a baby, her first grandchild. After 12 minutes of over communication, this man wanted me to take a survey immediately without waiting for my order to be delivered successfully. I told him to send the link as I had to take an important call, he sent the link and insisted I stayed on the phone with him while I gave them a review, I declined and got off the phone.
I would have taken the survey immediately but I noticed the suggestions to review on were the order, refund or delivery service, so I paused on it.
While I was on the phone with my sister, this man called over 3 times and then proceeded to cancel my order. I called back immediately and he refused to give me a reason on the cancellation, then upon my insistence lied they do not service that funeral home anymore. I called out his lie because he had access to the funeral home earlier and gave me information I did NOT know about while bragging that was one of their partner funeral homes.
Then he said it was because I did not pick up my phone, I asked why I’d need to do that for a next day delivery that had already been finalized on the website and over a 12minute call. He then proceeded to tell me he cancelled my order because I did NOT GIVE THEM A REVIEW! For an order that was placed 3hrs ago for the next day and had not been delivered??
I called a different number in the website and was being passed around by people with the same accent so I’m guessing this is a family business or a family asylum, because they did not debunk his reason for canceling my order!
This business should be shut down if it’s real because they have NO business, servicing people who are dealing with grief. That is the most insane interaction or experience I have ever had!
10 settembre 2026
Risposta di Kiky Florist
Dear Preboye,
We would like to clarify what occurred with your Spring Halo Bouquet order. Our representatives contact customers as a standard confirmation protocol to verify sensitive delivery logistics.
The feedback link mentioned during the call pertains solely to customer service interactions; our process actively invites customers to update their review post-delivery to provide completely transparent feedback on the floral arrangement itself.
The cancellation occurred strictly because our representative initially mapped the destination to a florist partner that was located too far away to safely service that funeral home. When it became clear that timely, safe delivery could not proceed, our system executed a cancellation the very same day.
Your payment authorization was fully voided immediately on our billing platform, meaning zero funds were captured or held by our company. Any temporary pre-authorization hold drops automatically per your bank’s standard release schedule.
Best regards,
Outstanding customer service!!
13 settembre 2026
Risposta di Kiky Florist
Dear Linda,
Thank you so much for the fantastic 5-star review! We are thrilled to hear you received outstanding customer service. We would love to know how the fresh arrangement was received and how the delivery went!
Best regards,
Risposta di Kiky Florist
Dear Matthew,
Thank you for sharing your feedback! Patrick takes great pride in making sure every order detail is handled with care. We hope the fresh blooms made a lasting impression, and we can't wait to serve you again!
Best regards,
Great communication and service!!
13 settembre 2026
Risposta di Kiky Florist
Dear John,
Thank you for taking the time to rate us! Keeping our clients informed every step of the way is essential to how we work. We hope the floral display was a huge hit with your recipient, and we look forward to arranging your next order!
Best regards,
Risposta di Kiky Florist
Dear Sterling,
Thank you so much for the 5-star rating! We are thrilled our team took such good care of you. We would love to hear all about the arrangement itself—how did the fresh flowers look upon arrival, and what was the recipient's favorite part?
Best regards,
Excellent customer service and very…
Excellent customer service and very competitive pricing. Great company!
12 settembre 2026
Risposta di Kiky Florist
Dear Mike,
Thank you for sharing such positive feedback! Delivering genuine value and reliable service is what we strive for every day. We hope the flowers brought great joy to your recipient, and we look forward to being your florist of choice!
Best regards,
Absolutely terrible
Absolutely terrible. My buddies mom passed and I am in another state. Found this “florist” online. They stated they work with local florists and could “definitely” help. The day of delivery they emailed and said the local florist could not accommodate my floral arrangement. Yes, I received a refund, but now my buddy does not have flowers for his mother’s funeral and I have to call and tell him why. DO NOT USE THIS WEBSITE!!
11 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear BAS,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
HORRIBLE COMPANY
I ordered flowers for my SIL for a funeral on her side of the family. The flowers were never delivered and they sent me an email the day after the funeral telling me my order was cancelled. The funeral is now obviously over and I didn't have an opportunity to order elsewhere. I cannot express my disgust with this company enough. Absolutely horrible. Customer Service did nothing to rectify the situation. Said they could refund my order. Well I would hope so when no flowers were ever delivered?? Simply terrible company and business model if they don’t even have the logistics figured out to fill orders.
8 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Kennedy,
We understand the critical nature of sympathy tributes and would like to clarify what occurred with your Lively Tide Arrangement order. Whenever fulfillment is unfeasible, our strict operational procedure is to process a cancellation within a prompt timeframe specifically so customer schedules and funds are not held up unnecessarily.
Because this order could not proceed, the transaction was fully voided on our billing system immediately upon cancellation, and no funds were permanently captured by our company.
Any temporary pre-authorization hold will drop automatically in accordance with your card issuer's standard release cycle.
Best regards,
No Flowers Delivered!!
I ordered flowers for a sister's birthday. Kiky Florist called the next day to confirm delivery instructions. They then asked me to write them a review BEFORE the delivery. I told them I'd wait until the flowers arrived to see their work. No flowers were ever delivered. Birthday surprise ruined.
11 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Cora,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Funeral Arrangement
Placed order with Kiky Florist for my supervisors sister funeral services. Received call from Patrick regarding my order. He was very helpful and informative regarding the type of flowers in the arrangement and when the flowers would be delivered. I can't wait to see the arrangement!
10 settembre 2026
Risposta di Kiky Florist
Dear Rhonda,
Thank you for taking the time to share your review. We know how sensitive funeral arrangements are, and we are glad Patrick’s call provided the clarity and reassurance you needed. We truly hope the tribute arrived gracefully and brought comfort to your supervisor and their family.
Best regards,
Great customer service when ordering…
Great customer service when ordering from Patrick!
10 settembre 2026
Risposta di Kiky Florist
Dear Tammy,
Thank you for the wonderful feedback! Our team works hard to make ordering effortless, and Patrick will appreciate your shout-out. We hope the bouquet looked spectacular upon delivery, and we can’t wait to design for you again!
Best regards,
They were amazing to work with and so…
They were amazing to work with and so helpful. I recommend them to everyone needing a flower order.
9 settembre 2026
Risposta di Kiky Florist
Dear LeAnne,
Thank you so much for the glowing 5-star review! We are delighted that our team made your ordering process so easy and helpful. We would love to know how the flowers looked in person—did the vibrant blooms and fresh arrangement bring a big smile to your recipient's face?
Best regards,
Patrick was very helpful and nice
9 settembre 2026
Risposta di Kiky Florist
Dear Donna,
Thank you for taking a moment to leave your feedback! Providing friendly, attentive care is what Patrick and our entire team aim for every day. We hope the fresh flowers brightened your recipient's day, and we look forward to assisting you again soon!
Best regards,
Not a Local Florist
They took the order and asked me to write a positive review before the flowers arrived.
The next day they cancelled the order and promised a refund.
They are not a local florist. They are a broker that takes orders then tries to fulfill them. STAY AWAY
9 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear James,
As a nationwide floral service partnering with local flower shops across the country, we coordinate with neighborhood florists to fulfill fresh arrangements locally.
When fulfillment for your Fresh Breeze Garden could not proceed, our protocol was to cancel the transaction right away so customer funds were never captured. Your payment was completely voided on our billing platform at the exact moment of cancellation, meaning no permanent charge was processed on our end. Review invitations are automated platform communications regarding checkout and support.
Any temporary pre-authorization hold will drop automatically per your bank's normal release cycle.
Best regards,
Thank you Patrick
Thank you Patrick! Your efficiency and kindness is unparalleled! Thank you for adding a sympathy card as a gift to me. So wonderful! I highly recommend this floral shop. Excellent customer service and Patrick was so thorough and kind.
8 settembre 2026
Risposta di Kiky Florist
Dear Karlyn,
Thank you for your kind words regarding Patrick’s support. During sensitive moments, providing genuine kindness and thoughtful touches is our top priority. We truly hope the floral arrangement delivered comfort to you and your loved ones.
Best regards,
Ordered flowers for a friend
Ordered flowers for a friend. Paid $90. Waited all day for delivery. At 4:30 pm I received an email that the order was cancelled and I would get my refund in 5-10 BUSINESS DAYS. Absolute scam. Do NOT use this company!
2 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Jackie,
We would like to clarify what occurred with your Breezy Shimmer Blooms order. The purchase had to be canceled because the delivery address provided had no active partner florist available within its functional coverage area to complete the handoff safely.
Holding customer funds is never our policy, nor do we run a fraudulent operation. While your full reimbursement was issued immediately at the time of cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure there are no lingering processing holds between banking networks.
The referenced 5–10 business day timeframe is determined strictly by standard banking settlement schedules rather than any delay from our platform.
Best regards,
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