Website was easy to navigate. Also received a call from Patrick to further verify my order and was very helpful. Highly recommend.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ordered flowers from the UK to be delivered to my partner in the US. The order was cancelled almost immediately, likely due to being placed in the UK/an inaccessible address. Two weeks passe... Leggi di più
Horrible. I ordered flowers for my mother's 80th birthday. They informed me on THE DELIVERY DAY that they didn't have them available and just canceled my order. There were no suggestions or offers for... Leggi di più
I love the experience with lily florist .I was helped tremendously. with help I needed for a funeral arrangement .I appreciate so much the help.I recommend these fellows to anyone needing a great f... Leggi di più
L'azienda ha risposto
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2,8
Nella media
158 recensioni
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Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Great experience..
Great experience... They went out of their way to make sure I was totally satisfied...
1 ottobre 2026
Risposta di Kiky Florist
Dear Michael,
Thank you so much for the wonderful 5-star review! Going above and beyond to make sure our clients are fully satisfied is our daily standard. We would love to hear all about the flowers—did the fresh arrangement arrive looking full and vibrant, and how did the recipient love it?
Best regards,
Kiky Florist Team
Follow up phone call to verify the…
Follow up phone call to verify the order was correct offered suggestions to personalize message better.
30 settembre 2026
Risposta di Kiky Florist
Dear Mary,
Thank you for taking the time to share your feedback! Putting extra thought into personal card messages makes every delivery truly unique. We hope the floral arrangement looked spectacular, and we would love to hear what your recipient thought of the surprise!
Best regards,
Kiky Florist Team
I wish I had searched for reviews…because I would have gone elsewhere
I wish I had searched for reviews before I placed an order with Kiky Florist . I planned a surprise for a new home for the day after they arrived . No word on the flowers so i had to ask my friend if they’d arrived . No. I had to email the florist because no phone number would work . Now today THREE days after the order was to be delivered im told ‘oh sorry cancelled no flowers’. Huh? If you have a problem TELL the customer immediately . Don’t hold my money - don’t deliver - and don’t communicate . Very upset with this company so please beware .
30 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Jane,
We want to address your review regarding the Steel Carrier Bouquet purchase. While we understand this was planned as a housewarming surprise, local fulfillment could not be completed, which prompted our platform to execute a cancellation.
Holding customer balances is never our policy. Rather than capturing payment, our system immediately voided the charge on our payment gateway the moment the order was dropped, ensuring your card was never settled or permanently billed.
Your financial institution will clear the temporary authorization hold from your statement based on their regular posting schedule.
Best regards,
Kiky Florist Team
Risposta di Kiky Florist
Dear Blanche,
Thank you for sharing your feedback! Offering considerate service with great value is always our goal. If you have a moment, we’d love to hear your thoughts on the bouquet itself—which blooms were the favorite part of the design?
Best regards,
Kiky Florist Team
Great Customer Service
29 settembre 2026
Risposta di Kiky Florist
Dear Steven,
Thank you so much for the awesome review! Delivering great customer service is essential to our team, but we care just as much about the final floral display. We’d be thrilled to know how the flowers were received upon delivery—did the fresh stems and arrangement bring a bright smile to your recipient?
Best regards,
Kiky Florist Team
Very easy to navigate and very friendly…
Very easy to navigate and very friendly service!!
29 settembre 2026
Risposta di Kiky Florist
Dear Samuel,
Thank you for your wonderful feedback! Combining a smooth website experience with warm customer care is what we strive for every day. We hope the bouquet made a memorable impression, and we’d love to know what the recipient loved most about the arrangement!
Best regards,
Kiky Florist Team
I ordered flowers to be sent to a…
I ordered flowers to be sent to a friend following a death. They cancelled my order the next day saying no one could deliver the flowers. I would receive a refund. After going through several reviews on yelp, google and BBB- I’ve come to the conclusion I will not be getting a refund, as no one else has. This seems to be their MO- take your money and run. The website is fairly new and they are operating under a shell company address. This is a scam- please find a local florist to purchase flowers from so you’re not paying double.
25 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Shan,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Worse company to order from
Worse company to order from. Never fulfilled the order and still waiting for a refund.
10 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Nicholas,
We want to address your review regarding the Meadow Aura Blooms purchase. Because this specific bouquet relies exclusively on fresh light purple flowers to achieve its look, the order had to be canceled when the local flower shop experienced an unexpected stock shortage of that primary floral element.
To protect design integrity, we cancel orders rather than sending inadequate replacements. Your full refund was processed on our end right upon cancellation, and to eliminate any potential delays or holds between financial institutions, we executed an additional manual refund push through our billing platform today.
Your bank will post the returned credit in accordance with their standard posting schedule.
Best regards,
Kiky Florist Team
Disappointed
We received an email at 2:37am the day of delivery that they cancelled an order we’d put in a month prior. Pretty disappointing since theres basically no time to find a new place. Also odd you can’t put a review on google. We searched for the add review button and there is no option. Explains why they have a 4.8 rating.
27 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Jillian,
We want to address your review regarding the Garden Awakening Arrangement purchase. Holding customer funds is never our policy, and unfulfillable orders are promptly canceled and refunded on our billing platform. Although this refund was completely finalized on our side upon cancellation, we executed an additional manual refund push through our payment system today to eliminate any lingering communication delays between financial institutions.
Your bank will post the returned credit in accordance with their standard posting schedule.
Best regards,
Kiky Florist Team
They are unreliable
They are unreliable. After assuring me I would receive a corsage they were unable to deliver. Completely unprofessional because they sent me an email after my delivery was supposed to arrive. I would not recommend them at all.
26 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Guiselt,
We would like to clarify what occurred with your corsage order. The cancellation was processed because the recipient's delivery location was situated outside the active physical coverage zone of our local partner florist network, preventing safe fulfillment.
When an order cannot proceed due to regional delivery constraints, our automated system cancels the transaction, dispatches a notification email, and releases customer funds right away. Holding customer money is never our policy.
Your full reimbursement was successfully executed on our billing system at the exact moment of cancellation. Standard financial processing timelines govern how quickly your card issuer posts the credited balance back to your account statement.
Best regards,
Kiky Florist Team
Awful!!
Awful!!! My order was cancelled the day of the funeral that I already felt terrible I could not be at. Do not use them!!!
26 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Erin,
Thank you for sharing your feedback. We recognize the importance of memorial services and would like to clarify what occurred with your Colorburst Merry Bouquet order.
The purchase had to be canceled because our assigned local florist was overwhelmed with high operational volume and could not accept the arrangement.
Rather than waiting until the scheduled delivery date, our team executed the cancellation two days in advance and released your full reimbursement immediately. We prioritize taking this prompt action specifically so your funds and schedule are freed up right away, allowing you adequate time to arrange an alternative with another provider.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Kiky Florist Team
Patrick was a great help for me getting…
Patrick was a great help for me getting flowers ordered.
25 settembre 2026
Risposta di Kiky Florist
Dear Hannah,
Thank you so much for the 5-star rating! Patrick will be delighted to know that his support made ordering your flowers so effortless. We would love to know how the arrangement was received—did the fresh colors and blooms bring a big smile to your recipient?
Best regards,
Kiky Florist Team
****PLEASE READ THIS BEFORE BUYING AT…
****PLEASE READ THIS BEFORE BUYING AT THIS STORE***
I am writing this review to warn others about the terrible service at Kiky Florist. I placed an order back in May (Order #KIK-HS97OA-973A), which the store canceled, informing me that the delivery could not be fulfilled. They promised a full refund, but it has been over four months, and I still have not received my money back.
I have sent multiple emails requesting proof of the refund, but the support team has only provided generic, empty apologies without ever actually resolving the issue. Essentially, they have kept my money, provided no flowers, and failed to provide any documentation for the transaction reversal. Dealing with them has been a complete nightmare, and it feels like a total scam. I am now forced to explore legal actions to recover my funds. Do not purchase from this company.
28 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Angel,
Thank you for sharing your feedback regarding order #KIK-HS97OA-973A.
We would like to clarify that your order for the Radiant Red Tulips had to be canceled because our local partner florist experienced a sudden stock shortage of fresh red tulips, which are the primary bloom of this design.
Rather than delivering an inadequate substitute, our system canceled the order and released your full reimbursement immediately. As this transaction dates back to May, our billing platform confirmed the credit was issued at that time.
If your financial institution has still not reflected these settled funds on your statement, we kindly request that you contact your card issuer to open a billing dispute with your bank, as that will allow them to trace and clear the funds directly through their network.
Best regards,
Kiky Florist Team
What a great experience
What a great experience, very helpful and personable helping us in this time.
Reached out to make sure everything was going to be taken care of! Thank you!
24 settembre 2026
Risposta di Kiky Florist
Dear Kevin,
Thank you so much for the 5-star rating and kind words! Providing personable, reliable reassurance during important moments is our highest priority. We would love to know how the flowers turned out in person—did the arrangement provide the warmth and beauty you were hoping to share?
Best regards,
Kiky Florist Team
Canceled order; still no refund a month later.
This is not a florist, it is an order-forward service. Save your time and effort, and contact a brick-and-mortar florist in the city you need. Kiky canceled my order at the last minute (flowers for a funeral), presumably due to the actual local florist not being able to fulfill the order in time. I was notified that I would receive a payment reversal, but it is nearly a month later and there is no sign of it. I've contacted customer service and received a nice response, but there has not been any progress. I ended up beginning a dispute with my credit card company as I won't spend any further time continuing to monitor for this refund.
26 agosto 2026
Non scritta su invito
Risposta di Kiky Florist
Dear CR,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Patrick was courteous and helpful
Patrick was courteous and helpful. The arrangement I ordered is beautiful.
22 settembre 2026
Risposta di Kiky Florist
Dear Thais,
Thank you so much for the 4-star rating! Patrick will be delighted to hear that his courteous and helpful assistance made a great impression on you. We are thrilled that the arrangement turned out beautiful. We can't wait to design for you again!
Best regards,
Kiky Florist Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Great experience! They were very helpful and made getting flowers for my girlfriend super easy. Everything I needed was taken care of quickly I really appreciate the great service and would definitely recommend them to anyone looking for flowers!
19 settembre 2026
Risposta di Kiky Florist
Dear Geury,
Thank you for sharing your great feedback! Providing smooth, attentive service is always our top goal. We hope the floral arrangement made a wonderful impression on your girlfriend, and we look forward to delivering for you again soon!
Best regards,
Flowers were supposed to be delivered…
Flowers were supposed to be delivered on Friday the 18 of Sept for a Wake and Funeral, received an email the next day 19 Sept, that they could not able to fulfill and deliver the order. This was very disheartening for the family. The email stated that a refund was generated, but the family is without flowers for their loved one.
19 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear N Robinson,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
I love the experience with lily florist…
I love the experience with lily florist .I was helped tremendously.
with help I needed for a funeral arrangement .I appreciate so much the help.I recommend these fellows to anyone needing a great florist in times like mind...Santa Bynum
18 settembre 2026
Risposta di Kiky Florist
Dear Sandra,
Thank you for taking the time to leave us a beautiful review. We are truly honored that we could support you with care and patience for such an important funeral arrangement. We hope the flowers brought comfort during this difficult time, and we appreciate your kind recommendation.
Best regards,
Risposta di Kiky Florist
Dear Linda,
Thank you so much for the 5-star rating! Clear and prompt communication is always our priority, and we are glad it made a difference. We would love to know your thoughts on how the flowers arrived and how the delivery went!
Best regards,
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