Horrible. I ordered flowers for my mother's 80th birthday. They informed me on THE DELIVERY DAY that they didn't have them available and just canceled my order. There were no suggestions or offers for... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Website was easy to navigate. Also received a call from Patrick to further verify my order and was very helpful. Highly recommend.
What a scam! This lady took my order over the phone for a funeral plant, then they never delivered!! How embarrassing. No communication, til I emailed for a confirmation did they respond that the orde... Leggi di più
I love the experience with lily florist .I was helped tremendously. with help I needed for a funeral arrangement .I appreciate so much the help.I recommend these fellows to anyone needing a great f... Leggi di più
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157 recensioni
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Horrible
Horrible! I placed an order by phone, choosing Kiky because website appeared to be a florist local to the delivery address. The flowers were to be delivered the same day as ordered. The next day, I called Kiky to see why flowers were not delivered. Only then was I told they could not find a local florist so they cancelled my order WITHOUT NOTIFYING ME!! Now I have missed an important date and would never had known if I did not call. Avoid this business! It is a fraud.
5 ottobre 2026
Non scritta su invito
Ordered flowers for a funeral…
Ordered flowers for a funeral reception, and "Joseph" assured me delivery in hours to a town close to Ossipee, NH. No delivery....no flowers. And when I tried calling the 1-800 number, I was listened to then call was hung up....I am only getting a busy tone now. Very disappointed and frustrating.
3 ottobre 2026
Non scritta su invito
Great experience!
5 ottobre 2026
Risposta di Kiky Florist
Dear James,
Thank you so much for the beautiful review! We are thrilled to hear you had such a great experience ordering with us. While making the process smooth is our priority, our true passion is the flowers themselves.
We would love to know how the arrangement looked in person—did the fresh blooms and colors bring the exact reaction you hoped for? We look forward to delivering for you again!
Best regards,
Kiky Florist Team
How Embarassing!
Very, very disappointed in that my order was unfulfilled. I was at the memorial only to find that the floral arrangement was not there. I was extremely confused, upset, and embarrassed. After leaving this event, I find that I had an email explaining that this order was unable to be filled. There was no further info except that a refund to my account had been initiated. I knew I should have stayed "local" yet was not sure I would be able to have it in a timely manner. Kiky advertised "same day delivery" for which I had actually given two day notice. I will not use Kiky for any further orders. There seems to be no reliability on those they depend on to uphold placed orders. Very distraught and embarrassed on behalf of my company. We will see how prompt my refund shows on my account. That could be another round of disappointment, which would not surprise me.
3 ottobre 2026
Non scritta su invito
DO NOT USE
DO NOT USE. Ordered the flowers never showed up. Days after expected delivery I had to contact them to find out the order was canceled due to local florist not being able to fulfill. Still have not gotten a refund
2 ottobre 2026
Non scritta su invito
The BEST!!
Patrick was amazing and very helpful. Very personable. Beautiful floral arrangements to choose from! I will definitely be a loyal customer. .
5 ottobre 2026
Risposta di Kiky Florist
Dear Kim,
Thank you so much for the wonderful review and for your loyalty! Patrick will be so pleased to hear your kind words about his personable support. We would love to know which floral design you picked and how the arrangement turned out upon arrival—did the recipient love the fresh blooms?
Best regards,
Kiky Florist Team
The customer service was excellent
The customer service was excellent, made sure I was getting exactly what I ordered.
5 ottobre 2026
Risposta di Kiky Florist
Dear Ron,
Thank you so much for the rating! Ensuring our customers receive the exact floral design they selected is our standard of care. We would love to hear your thoughts on how the flowers looked in person—did the colors and fresh stems meet every expectation upon delivery?
Best regards,
Kiky Florist Team
Very quick personal response
Very quick personal response. It was easy to order and all details were reconfirmed with a personal call.
5 ottobre 2026
Risposta di Kiky Florist
Dear David,
Thank you for highlighting our direct communication! Reconfirming logistics personally is an essential part of our service. We hope the floral display made a memorable impression, and we’d love to hear which flowers in the design were the absolute favorite!
Best regards,
Kiky Florist Team
Customer service is stellar
Customer service is stellar! I can’t recommend highly enough the Kiky Florist!
5 ottobre 2026
Risposta di Kiky Florist
Dear Daianne,
Thank you so much for the glowing 5-star review and your high recommendation! We are thrilled our customer service felt stellar to you. We would love to hear how the flowers turned out—did the vibrant blooms and overall presentation bring the exact reaction you were hoping for?
Best regards,
Kiky Florist Team
Do not use!
I ordered an expensive arrangement for a family members funeral. I scheduled delivery for the day before to ensure it arrived. I received a confirmation from the florist of my order and they took my payment. I didn't receive any further contact of an issue. Imagine my surprise when I arrive to the viewing and my flowers aren't there! After the service I immediately email them and ask what happened to my order. I receive an email after this that my order has been canceled. Do not trust this company to provide you services for a loved one. Never again. I was told I would receive a refund but that hasn't happened yet. Very disheartening to take advantage of someone during their time of loss and not let them know so they could make other arrangements.
3 ottobre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Aubrey,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Excellent customer service
Excellent customer service. They were very concerned with my needs and extremely helpful. They walked me through the order details with no pressure and very professional.
3 ottobre 2026
Risposta di Kiky Florist
Dear Doris,
Thank you for sharing such thoughtful feedback! Making sure your specific needs were met attentively is exactly how we love to work. We’d be thrilled to know what you and the recipient thought of the flowers in person—how did the fresh bouquet hold up?
Best regards,
Kiky Florist Team
Risposta di Kiky Florist
Dear Amy,
Thank you so much for the 5-star rating! Delivering clear, dependable communication is always our standard. We would love to hear all about the bouquet itself—how did the fresh flowers look upon delivery, and what was the recipient's favorite part of the arrangement?
Best regards,
Kiky Florist Team
Failed delivery, failed communication!
They say order was cancelled that they didnt have a local delivery florist available. However they took the original order with the address. Never received cancellation notice....customer service gives we're sorry we will send an email to our email team to email you the cancellation notice. That should of been done when it was cancelled or how about calling me. They had my phone number. Now waiting on a refund 🙄. Don't use these guys!!
2 ottobre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear P.,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
I'd give them a minus 100 if possible
I'd give them a minus 100 if possible. I ordered flowers for my brother in laws funeral, they never contacted me to let me know they couldn't deliver.
2 ottobre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Jacquoline,
We recognize the profound importance of memorial arrangements and would like to clarify what occurred with your Coastal Indigo Blooms order.
When local fulfillment constraints prevent an arrangement from being completed, our automated platform immediately cancels the order, triggers a cancellation notice to the email provided, and releases customer funds right away. Holding customer payments is never our policy.
Your full refund was successfully processed and released on our billing system at the exact moment of cancellation. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Kiky Florist Team
Patrick is very professional at what he does.
Patrick, made sure the delivery went well & that I was satisfied.
He had all of my special notes correct.
2 ottobre 2026
Risposta di Kiky Florist
Dear Steven,
Thank you for sharing such thoughtful feedback! Making sure special delivery notes are followed precisely is what Patrick and our team care about most. We hope the fresh flowers made a lasting impression, and we can't wait to design your next arrangement!
Best regards,
Kiky Florist Team
Risposta di Kiky Florist
Dear Genesis,
Thank you for sharing your fantastic feedback! Patrick takes great pride in taking care of our clients from start to finish. We hope the floral display was a huge hit, and we’d love to hear your impressions of the fresh blooms once they arrived!
Best regards,
Kiky Florist Team
Misleading advertising
Misleading advertising. Don’t believe the same day delivery nonsense either. Worthless waste of money. Had to email and request refund which hasnt shown up yet. Then the email was to notify that they had to cancel my order lol. Stick with FTD…..
29 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Adam,
We want to address your review concerning your two purchases—the Beloved Passion Blooms and the Heartfelt Passionate Blooms.
When local flower shops in our network are unable to fulfill arrangements to our standards, our strict protocol is to void the orders immediately rather than delay customer funds.
Complete reimbursements for both orders were fully executed on our platform right upon cancellation, with zero delay from our side. Any remaining turnaround window is governed entirely by standard interbank clearing and your financial institution's posting cycles.
Best regards,
Kiky Florist Team
I did a search for florists in my area…
I did a search for florists in my area in the Tri-state of OH, KY and IN. Kiky came up with a 4.8 rating but it is a fake rating connected to their website. I ordered flowers and they were never delivered. Called customer service and they stated they were not in the driving area; however, I live in a busy metro area. They will cancel my order and refund me but they never contacted me. The worst service ever please don't use KIKY florist!!!!
30 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear MJ,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
No refund
I paid for flowers and was supposed to be delivered in 2 hours. 2 hours later was told couldn't deliver them now it's 3 weeks later still waiting on refund. This business is trash and a bunch of liars
12 settembre 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Rhonda,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Great experience..
Great experience... They went out of their way to make sure I was totally satisfied...
1 ottobre 2026
Risposta di Kiky Florist
Dear Michael,
Thank you so much for the wonderful 5-star review! Going above and beyond to make sure our clients are fully satisfied is our daily standard. We would love to hear all about the flowers—did the fresh arrangement arrive looking full and vibrant, and how did the recipient love it?
Best regards,
Kiky Florist Team
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