J&T EXPRESS UK LTD Recensioni 

Shame you can’t leave zero stars. Had my parcel for over a week. First excuse was there’s no drivers, then they said they tried to deliver and no one was in which was a lie, then they told me parcels are delayed, then they’ve said they don’t know why it’s not been delivered. Each time they’ve said they will chase it up and get it delivered. Again each time that has been a lie. I highly recommend avoiding any company that uses these clowns to deliver your parcel. Seem to be either be stealing parcels or throwing them away looking at all the reviews as nobody seems to be getting any of their parcels. So what’s happening to them?! Customer service is useless, wait in hold just to be told they’ll have a look into it but clearly they don’t.

Repeated delivery delays and extremely poor service

My experience with J&T Express has been extremely disappointing. Unfortunately, this has not been an isolated incident - I have experienced significant delivery problems with more than one parcel handled by J&T Express.

One parcel, ordered from Purple Hecate, was significantly delayed. Despite waiting well beyond the expected delivery timeframe, the parcel still has not arrived. When I contacted the retailer, I was eventually told that the parcel was supposedly “on the way” and asked to wait a few more days.

At that point, the delay was simply unacceptable. I had already waited long enough and the parcel was no longer going to arrive within the timeframe I needed it.

Unfortunately, I had a similar experience with another parcel being handled by J&T Express, this time from Temu. Again, the parcel was delayed beyond the expected delivery timeframe - still not received.

I want to make it clear that I cannot fault Temu in this situation. Their customer service dealt with the issue appropriately and, because the parcel was delivered late, they refunded me in accordance with their policy.

Having experienced significant delays with parcels from two different retailers, I am now seriously questioning the reliability of J&T Express. The tracking information did not provide sufficient reassurance, delivery times were missed, and I was left waiting and chasing rather than receiving clear information about what was happening with my parcels.

A courier's job is to deliver parcels within the expected timeframe and provide customers with reliable tracking and communication when there are problems. Unfortunately, my experience with J&T Express has been the opposite.

Two separate parcels, two separate retailers, (one of whom has already lost our financially) and significant delays on both occasions is not something I would consider acceptable.

I would be very reluctant to purchase from any retailer in future if I knew my parcel was going to be handed to J&T Express. Based on my experience, I cannot recommend this courier service.

Delivered my partner’s package to the wrong my address. Delivered it to a house 30 mins away despite clearly stating on the label it was for Flat 18 so could not have been a mistake

My parcel is lost. Temu refunded but very dissatisfied and disappointed with the delivery company who unprofessional didn't resolve the package. The courier dropped the package that even not mine and Mark it as delivery, my track barcode and the package is completely different. I called customer service, she was friendly and informed me that they will sort this out, then for a week no any news then by following week there is a man from J&T company called that he will sort this out. Since 3 August up to now, no any news.
The package left in my house, luckily not far away from my village so I delivered to the owner but my parcel is lost. I hope Temu learned about delivery partnership as this company will make it lose the customer.

Absolute rubbish service . Picture of delivery looked like a counter somewhere but we don't know where. Our address was clear on the parcel but wasn't delivered to our home address. I've phoned twice now and both times they said they would escalate the enquiry and phone me back in a few days but they don't. They blame the logistics side of the business . It has been 2 weeks now and no refund has been offered for the parcel that they have failed to deliver . It doesn't look like we are going to get our parcel or our money . Don't know how these companies get away with not been accountable for their failings .

Unable to communicate with this company.
I was told a parcel had been delivered. It obviously hadn't been delivered to the address it should have been. There was a photo so blurred that it was unrecognisable, I can no longer seem to view it now.
The phone number on the link from the email doesn't work. The live chat doesn't work.
I did not choose to use this company,I foolishly bought things from Temu and they or their suppliers chose to use J&T.
Looking at the other reviews, I see that I am not their only victim.

Courier just dumped my package on my doorstep and marked it as being delivered, despite us being home. No attempt to knock on the door or ring the doorbell. Awful service. Would not recommend!

package was out for delivery on Thursday, didn’t show up. No attempt even made on Friday, but after I called them they informed me it was returned to the depot with no reason given. Told me it would be delivered on Saturday, nothing shows up. Told me there’s no chance it’ll be delivered on Sunday despite the fact my last order delivered with J&T was delivered on a Sunday at about 8pm. These guys are useless, drivers often can’t be bothered to deliver, if they can’t easily access your property they don’t even try. No proof of delivery either.

UPDATE: they’re now being incredibly dismissive over the phone. Looks like the “couriers” they use are purely members of the public who can earn money by delivering packages, and the only qualification they need is a drivers license. Suspicious my package has actually now been stolen or lost, and J&T are essentially refusing to help me. Do not use this company. Worst in the UK somehow

Not worth any stars. Received notification my Temu parcel had been delivered but the photo was of someone else’s parcel delivered to their correct address. Rang the company twice and told it will be investigated, rang again as never heard anything and told it will be escalated and someone will contact me, they never have. I won’t be using any company who uses J&T to deliver their goods as service is shocking and they have failed to deliver a large and costly order of mine.

Dealt with these couriers twice and they were set to deliver a couple of my temu deliveries, absolutely shocking,the first delivery proof of delivery photo consisted of a photo of a random address and the package on the photo wasn't even my package but someone else's,contacted customer service for them to say they will contact the courier and they will contact me ,I've heard nothing .
I saw yet again another delivery from temu was due to be delivered via this company,needless to say I had very little faith and was worried yet again that I wouldn't get my package,as predicted,another delivery complete notification alongside my package in front of someone's door that wasn't mine,checked my entire street to see if it was outside a neighbours house.... nothing.
Temu please I advice you to drop this courier company as evri and relay are always consistently good ,but these are just sabotaging your great reputation.

The courier didn’t ring my buzzer yet somehow got access inside my building and left my parcel downstairs by the lift when they could have not been so lazy, got IN it and left it at my door where there’s a security camera. I’ve been home all day and they didn’t even TRY. There are cameras in my building in the communal area which I’ll be getting my caretaker to check and I will be reporting whoever took it to the police. I’ve blocked this awful company on Temu after seeing all of the horrible reviews and I’m honestly so disgusted, I waited for two weeks and my parcel had THIRTY NINE items of mostly nail supplies for my small business so it’s useless to the thief who took it. You should be ashamed of yourselves.

Shame I can't give zero stars.
Saw them opposite my house delivery 1 parcel, picked up more from the van then checked his watch, threw them back in and sped off. 5 mins later I received notification it's being rescheduled.customer service said they attempted but noone was in. When I said I saw them they said they couldn't find the address. Told would be escalated.waited 3 more days with nothing, then told my packages were under temporary detention due to the fact I saw them. Told it will be escalated again, 2 more days and nothing. Told my package was left in the warehouse, now waiting yet again for packages but no idea if/when it will actually come.
Temu have changed my account to ensure this courier is not used for me in the future. Shame I didn't know that option was available before.

5 weeks, repeated ‘on its way’ updates and STILL no parcel!
I am absolutely fuming! 😡 I placed an order from abroad 5 weeks ago with 8 items. Two of the items were personalised wedding presents for the bride and groom, and I was so excited for them to receive them on their wedding day. Unfortunately, the wedding was a week ago and I had to tell them their present was still on its way. 😔
I've tried contacting J&T Express every day this week, at different times, through their online chat, but repeatedly get told that no agents are available and to try again later. I've also tried calling and have been left waiting on hold.
What is making this even more frustrating is the tracking. It repeatedly says my parcel has been collected and is on its way, then suddenly says delivery has been rescheduled. My latest update was on 9 August and I still haven't received anything.
The tracking history shows:
09/08/2026 – Parcel has been collected and is on its way
09/08/2026 – Parcel has been collected and is on its way
07/08/2026 – Delivery has been rescheduled
05/08/2026 – Parcel has been collected and is on its way
29/07/2026 – Delivery has been rescheduled
28/07/2026 – Parcel has been collected and is on its way
27/07/2026 – Delivery has been rescheduled
27/07/2026 – Parcel has been collected and is on its way
26/07/2026 – Dispatched from transit centre
26/07/2026 – Arrived at distribution centre
26/07/2026 – Dispatched from transit centre
26/07/2026 – Arrived at distribution centre
26/07/2026 – Successfully picked up
I just want to know WHERE MY PARCEL ACTUALLY IS and why it keeps being marked as "on its way" when days later the delivery is simply rescheduled.
I've never experienced anything like this with a courier before. The complete lack of customer service is incredibly frustrating and is making me seriously question what is happening to my parcel. 😡

The worst delivery company. My parcel has been sat in Rochdale for over a week and their customer support is useless. They don’t offer an option to collect and don’t deliver, so not sure what kind of delivery service this is. Temu and Shein have started using them- Do not order from them or use this company as you won’t get your parcel.

I am still waiting for updates regarding my parcel. I am not happy with this service. Order time: Jul 27, 2026. The parcel was due between the 31st/11th of August. The customer service live chat is always "busy" & when you get through they are not helpful. All I keep being told is that they need more time. Time for what? the parcel is there. Bearing in mind I ordered my items way before a birthday which is this coming Monday. Now I am having to rush out to purchase a new gift.

If i could give them 0 stars i would.
Parcel arrived from Temu safely in the UK and has now been 'out for delivery' with J&T for 7 days.
After countless pointless conversations with a temu robot i have managed to get through on the phone to J&T customer service on 3 occasions. However they are absolutely no help atall. They have suposedly opened tickets and chased for updates. Apparently they tried to deliver the parcel but my address was incorrect. They then proceeded to read out my correct address to me??

I was then told my parcels had been 'mis-sorted' and they THINK it is back at the depot in Stockport. I asked for the address of said depot and said i would go and pick them up myself but was told it wasn't possible.

I stupidly put another order in on Temu to reorder some of the items (birthday decorations for my son) and chose Evri as my courier but Temu changed it to J&T again and said due to logistics its better for them.
So 3 parcels....£150 down and nothing to show for it.
Won't be using Temu again. Lesson learnt

There is nothing express about this company.

Personally I would have to say this is the WORST carrier I have EVER come across. I hope I never come across it again. I cannot even track my 2 parcels I have told Temu NEVER to use these people for my parcels.

Even one line of a star won’t give for this company…To the management wake-up! Delivery was left unattended in front of the MAIN DOOR ON THE MAIN ROAD BUSIEST AREA. On their records shows delivered / handed over to the recipient. The PARCEL WAS LOST I RAISED A COMPLAIN NOTHING HEARD FROM THEM… NEVER AGAIN

Ordered from Temu and for some reason J&T are delivering (never heard of them), not Evri or Royal Mail. Parcel arrived after going to several depots, however the driver took a picture of the package on his car seat, then a couple of pictures outside my house, before throwing the bag against the front door, didn't bother to knock or ring the bell (all captured on camera) luckily nothing broken. Terrible service