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James Villas Recensioni 

1712
TrustScore 3.5 su 5

3,7

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Valutata 4 stelle su 5

I found the staff from James Villas helpful and friendly. They were responding from abroad but called back immediately and then we had conversations via WhatsApp. Payment was straightforward and in s... Leggi di più

Valutata 5 stelle su 5

We were reluctant to book with James Villas. It was early January 2026 and JV started to reappear in our searches for a summer holiday. I'd thought JV had gone, but there it was. Lots of properti... Leggi di più

Valutata 1 stelle su 5

Booked a half price villa for Ibiza but took them over a week to confirm despite them promising a confirmation much sooner but then they cancelled it after we had booked separate non-refundable flight... Leggi di più

Valutata 5 stelle su 5

Fantastic customer service from start to finish. Nothing too much trouble and all queries answered very quickly. We had a slight hiccup on arrival and James Villas rang us as soon as they opened th... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Noleggio vacanze

Scritti dall'azienda

James Villas is the UK’s leading specialist in luxury villa escapes, offering an exclusive collection of handpicked villas across Spain, Greece, Croatia, Portugal, France, and Italy. Every villa is selected for its refined design, exceptional comfort, and timeless European charm. Explore our full collection online and begin planning a holiday that feels beautifully curated, effortlessly yours.

James Villa Holidays

Scritti dall'azienda

Carefree holidays, every time
All our villas are hand-selected by our knowledgeable team of travel experts. Making sure that each property meets the standards we expect.
Something for Everyone
We have over 3000 villas in more than 60 destinations with a variety of features from private pools to breathtaking views, family resorts to golf resorts. We're sure you'll find a villa holiday to suit you.
Our Customer Service
We are proud of the personal service we offer our customers. From our knowledgeable Travel Experts through to our experienced Customer Support team, we do our utmost to make sure your villa holiday is just the way you like it.

Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

2K recensioni

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3,7

Tutte le recensioni

(1712)

32 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Contacted James villas with a booking…

Contacted James villas with a booking request for 8 people, they sent me a couple of selections that met all of my criteria and were very helpful throughout.

25 maggio 2023
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Risposta di James Villas

Thank you for your feedback and for choosing James Villas. We look forward to welcoming you on holiday soon! 🌴️

Valutata 5 stelle su 5

Rebecca took on board some quite…

Rebecca took on board some quite specific requirements and found a great villa that matched the brief perfectly. A quick , easy and professional service all round.

24 maggio 2023
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Risposta di James Villas

Thank you for taking the time to provide us with feedback, we will ensure that your comments are forwarded onto Rebecca. We thank you for choosing James Villas and we look forward to welcoming you on holiday soon ✈️

Valutata 5 stelle su 5

Very simple process of selecting villa

Very simple process of selecting villa, making payment and completing necessary information required.

22 maggio 2023
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Risposta di James Villas

Thank you for choosing to book with James Villas. It is great to hear that you found our booking process to be uncomplicated. We look forward to welcoming you on holiday with us.

Valutata 5 stelle su 5

Very friendly & informative lady I…

Very friendly & informative lady I spoke to on the phone to make an enquiry & book my upcoming holiday.
It was very easy to book.

22 maggio 2023
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Risposta di James Villas

Thank you for choosing to book with James Villas. We are pleased to hear that you found the booking process straight forward and we look forward to welcoming you on holiday! ☀️

Valutata 4 stelle su 5

Website would not save shortlist, even when logged in.

We've used James Villas many times in the past and are loyal and happy customers. My gripe is simply that the website would never save my shortlists. Once we had chosen a villa, everything was very smooth.

21 maggio 2023
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Risposta di James Villas

Thank you for your continued loyalty and custom. We appreciate your feedback and will ensure this is passed onto the relevant team for review. We wish you another enjoyable stay with us.

Valutata 5 stelle su 5

First time customers

This is the first time I've used James Villas and so far I'm very pleased with the very friendly and helpful service. There is a really good choice of villas and the website was easy to navigate. So far I would recommend this company to my friends.

20 maggio 2023
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Risposta di James Villas

Thank you for your glowing review, as a Company who pride themselves on delivering high levels of customer service, this is GREAT to hear and we'd like to wish you a good forthcoming holiday.

Valutata 3 stelle su 5

We were given totally wrong information…

We were given totally wrong information on the villa we booked in Menorca. We booked Villa Adriana, in Santo Tomas, there wasn't a full address but I googled it and found it , I also used my vr headset to go on Wander and found the street, so I knew where it was when we got there, but it showed a different villa on the photos, we assumed the photo must have been a view from the back.
Got to Villa Ariana and the key code didn't work..on the email it said go to Hotel Santo Tomas for help, so off we trailed there, they knew nothing of this, so sent us to another hotel, who gave us a key, which didn't work, no one had a clue, I then showed a photo of the villa and it turned out to be the wrong one! The villa we ended up in has no name on it but is in area G8 the other was in R11..we are now in a villa on a main road with no gate and opened on to the public footpath.. it is the one in the photo but I wouldn't have booked this as there is no privacy as the pool is at the front and on view to everyone..
All the info on the website is wrong, it even says about the name of the villa next door if family or friends wanted to book it to be next door, the villa next door us a private residency and the one on the other side has a different name and smaller than they said.
I have emailed them and got an apology but nothing else...surely this is missed managed .
Apart from not being private and where we thought it was its a beautiful villa inside. But not what we thought we had booked..

20 maggio 2023
Non scritta su invito
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Risposta di James Villas

Thank you for leaving your review and apologies for the confusion in resort - we understand there is another villa with the same name, through a different company, which understandably has caused confusion. We can assure you that our details have now been updated to help prevent any future issues. With regards to privacy, we are told the owner will be replacing the gate and understand that bushes have been planted to afford privacy as they grow. Aside from the issues you've highlighted, we're glad to hear that you otherwise found the villa to be beautiful and trust you had an enjoyable stay in Menorca.

Valutata 5 stelle su 5

Website very easy to use

Website very easy to use, competitive prices, i have stayed in this villa before and know it to be very good value for money; booking process couldn’t be simpler

16 maggio 2023
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Risposta di James Villas

Thank you for your 5 star review. We are happy to hear that you have stayed with us before and that you are returning to Villa
Mendes.

Valutata 5 stelle su 5

Easy to speak to a real person

Easy to speak to a real person, who was able to put villa on hold while we booked flight.

15 maggio 2023
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Risposta di James Villas

Thank you for your 5 star review. We are glad to help secure your dream Villa.

Valutata 1 stelle su 5

Cancelled villa last minute

Warning!! booked a villa for 2 weeks departing 21st May to Cyprus they cancelled it today. Offered us a villa which was unsuitable on other side of the island or a refund for the villa They won’t refund our flights car hire taxis etc Customer service appalling as they have left us with no holiday and a big bill they won’t compensate us for

16 maggio 2023
Non scritta su invito
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Risposta di James Villas

We are very sorry that we had to offer you alternative villas the day after you booked. It is with regret that the alternatives offered were not suitable for you but it is great to see that you have moved dates and rebooked your preferred villa with us.  We look forward to welcoming you to Cyprus soon.

Valutata 5 stelle su 5

James Villas

James Villas are very easy to deal with, customer service is easy to access and helpful.
The villas are as advertised and any minor concerns have always been rectified promptly.

14 maggio 2023
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Risposta di James Villas

Thank you for your great review. We are happy to help as always.

Valutata 5 stelle su 5

Kind and professional

Not actually been on the (booked) holiday yet but just to say a big thank you to Emma in customer services who dealt with our concern kindly and professionally.

15 maggio 2023
Non scritta su invito
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Risposta di James Villas

Thank you for your 5 star review. We are glad that we could help with your booking and we have fed your comments to Emma.

Valutata 5 stelle su 5

super helpful

super helpful, answered the phone fast and able to help with all our needs.

13 maggio 2023
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Risposta di James Villas

Thank you for your 5 star review. We are glad we could help in your booking.

Valutata 1 stelle su 5

Horrendous service and delivery

Despite sitting on my booking for 14 months James villas , 3 weeks before departure, told me it’s cancelled and to find somewhere else and I had to do it within 7 days, this was literally hours before I was due to travel elsewhere. In a panic I quickly looked at a couple of villas, told I couldn’t have one as it was slightly more expensive. So booked one without too much info.
It was nothing like the isolated one we originally planned for, a villa surrounded by lots of others, constant noise from builders from 8am until 8pm everyday ( nose cancelling headphones didn’t help) no bbq, well there was but it was filthy ancient and had no racks so couldn’t be used anyway, couldn’t find the Bluetooth speaker? All advertised. A burglary attempt was made on our second night, very scary and meant we hardly slept at night waiting and listening, a book in the villa advised us to lock ourselves in and even when just sat at the pool or in the garden, the patio doors had patches of metal showing they have been broken/forced on many occasions.
Horrible experience
Would never use James villas again would go with an honest and reliable company instead

6 maggio 2023
Non scritta su invito
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Risposta di James Villas

We are so sorry that we had to cancel your original villa due to it being taken off sale by the villa owner, unfortunately this was unavoidable and we tried our best to move you to another villa that would suit, although we appreciate that it was not in the area you originally wanted. It is a shame that you did not report any of these issues to us whilst you were in resort as we could have tried to resolve them. We are under the impression that this villa has been recently refurbished so if you do have any photos of the filthy condition then please send these to us and we will raise this with the villa owner.

Valutata 5 stelle su 5

Excellent booking service

Excellent booking service and a wealth of knowledge so I was able to ask lots of questions

10 maggio 2023
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Risposta di James Villas

We thank you for your 5 star review. We are glad we could help and pass on our knowledge.

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