James Villas Recensioni 

APPALLING SUPPORT JUST PASSED THE BUCK
The villa was neglected full of health hazards and even the basics that you would expect omitted.
We travel for work and personally and this was the worst experience/rental we have ever had, ruined by neglect and indifference
No hot water as they had removed the water boiler recently expecting solar/roof tank to be suffice.
4 days without hot water and then we had to be available for them to access the property. Constant interruptions with calls and visits to arrange repairs. Not a peaceful relaxing holiday because we had to accommodate them.
Mould in cupboards, broken shower poles, pool was freezing with rusty bolts in the bottom and filled with insects, not as expected for a few days but obviously not cleaned or filtered for over a week. No pool cover to retain heat.
Villa is all very tired not worth money paid, no niceties like soap, washing up liquid, dishcloths, we had to buy all these to keep the villa clean, literally it was stripped bare. Towels were old faded and like cardboard. Toilet rolls only one per toilet left. Doors off kitchen cupboards.
Left early due to constant interruptions.
When we asked for a partial refund for the lack of hot water for 4 days we were offered £50 ! That is not even one night in hotel so we could wash. Resorted to boiling the kettle to wash ourselves.
Half the holiday with no hot water constant interruptions a sub standard villa and little support from James Villa’s . Note terms and conditions say they are not liable for faults or refunds they just pass you back to “managing agent” so you have to deal directly with the people/owners you are complaining about. . All very awkward.
Note ABTA does not cover you for this.
Will never use James villas again , as I thought they were trustworthy and it’s obvious they are just selling as a broker without backup for their client
Gave them a list of issues and owner/management denied mould, breakages etc. well photos prove otherwise. A little more conversation and negotiation would have been nice but £50 and a bowl of fruit does not cover the loss of the holiday we so badly needed.
We are now seeking legal advice as we have tried to negotiate.
Save your money don’t pick this villa , save your sanity don’t use James villas.

Easy peasy to book...easy to pay and great service as always

The person I spoke to about the villa had and excellent knowledge of the area and was a great help so we booked

Call was answered promptly when we had a question about parking at the villa and easy to book online

So easy to book online, if I can do it (age 73) anyone can!

I went to book the villa through the website but took too long on the payment page so it timed out. However it had reserved the villa for me giving me plenty of time to make up my mind. One quick phone call to the team at James Villas the next day and the booking was complete. Lovely staff who were really helpful

Very easy to book in a Villa and place we've been to many times.
Just a pity we had to book our own flight and airport transfers

We have used James Villas several times over the years and are usually very satisfied, but there are a few things that I think need to be pointed out (in my opinion) We have always researched. We decide not only which area we want to be in, but also choose, wherever possible, one level properties, minimum steps and flat garden, walk in showers as well as looking at the furniture and facilities. We made a bit of an error this time, in booking a property which charged 10euro p.p for towels and bedding and .50cents per kwhr for electricity. (100 euros up front) Also 120euros for a "final clean" In saying this, JV did give us airport lounge tickets as a "goodwill gesture" I didn't realise that I would also have to make up the beds too. Ok no real hardship but I've never had to make up beds on holiday before. Then we come to the charge for the electricity! It's a good job we ate out every night and didn't use the oven! (the gas hob was difficult to keep the thing lit so gave up on that!) We used the toaster a few mornings & the kettle a few times a day. There were energy saving lights in the fittings, but in all but one, only one lamp worked so we weren't burning much there. I used the washing machine once. When it came to the last day & the man came to read the meter, we had 32euros back! My brother and sister in law live a 10 min walk from the villa we booked, that's why we booked it. They pay on average 65-70 euros a MONTH for their electricity! Using all their appliances, heating/air con etc. Goodness knows what a family would have had to pay in that villa as there was only 2 of us. I also can't understand why, if they are privately owned villas, rented out through JV, some owners don't "spruce" them up a bit & take a bit of pride in them. A good scrub now and again, a splash of paint, replace the squeaky beds etc. And lastly, do a price inclusive of linen, electricity and cleaning! JV say it's so that customers can make an "informed choice" and look for cheaper villas.? Surely anyone on a budget would rather pay one price and not have to worry about forking out another 240euros the day you arrive as we did, to get 32 euros change? Villa prices have risen tremendously since Covid (for some reason?) We are thinking of booking an all-inc hotel holiday next, but we like the freedom of a villa with a private pool. Maybe we should look at one of the more "Exclusive" villa companies, bite the bullet and pay for the luxury??

Somehow, we managed to book and pay for a property in Crete, have it confirmed, go to all the effort of booking flights for children and grandparents etc… only to be told the next day that the owners had also made a booking of their own property and wouldn’t budge. These things happen but James Villas could only offer us one other property 20 mins away from where we wanted with no compensation at all. All the time it took to look for the perfect property was to no avail. We then had extra hassle looking for something suitable in the same area as we had already booked the flights! Luckily, Airbnb came to the rescue. I would have thought James Villas might have had a bit more customers service than what we experienced.

To whom it may concern

1. I booked Villa Rosa, Galdana with James Villas on 20th April 2022, for eight guests. This was a special occasion as five guests were celebrating 70th birthdays.
2. On December 16, 2022 I was informed by James Villas that Villa Rosa would not be available and our booking was transferred to Villa Fuschia. No reason was given for the unavailability of Villa Rosa however it was occupied during our stay at Villa Fuschia.
3. At the time of booking I informed James Villas that seven guests would be arriving from Edinburgh and one from mainland Spain. I telephoned on May 4 to confirm this, advising regarding flight times. However this was not communicated to local transport staff and after an abortive and expensive mobile phone call with James Villas, we had to arrange our own transport from Mahon airport to Calla Galdana.
4. No information regarding Villa Fuschia, the surrounding areas, transport, shopping or restaurants was left at Villa Fuschia. All guests have previously stayed at villas in different parts of the world, including villas supplied by James Villas, and an information pack and welcome pack, including essential items, has always been available. For example - we had to find out for ourselves where to take accumulated garbage.
5. Maintenance at Villa Fuschia seems to have been overlooked. The floor was not clean, kitchen benches were dirty and several kitchen items needed to be cleaned before use. The cupboards in the kitchen and bedrooms ( which contained additional bedding) are too high to reach and no stepladder was provided. Also a two slice toaster is totally inadequate for eight guests.
6. On drawing the curtains in one of the upstairs bedrooms, the curtain rod fell down, narrowly missing one of our group.
7. There are no warning signs regarding steps at Villa Fuschia. On our first day,one of our group fell from a patio step, injuring her arm and hip (see attached photo). There are several areas in the outside area of the villa that are dangerous and there should be warning signs or markers as a matter of health and safety.
8. The villa contains three showers - none of which work effectively. The ground floor bathroom (used by three guests with mobility issues) contains no shower curtain and water from the shower flows all over the floor rendering it extremely dangerous. There is no fan in this bathroom.
9. Rubber seals in the upstairs bathrooms are not connected to the top of the bath. This ensures that water from the showers cascades onto the floor making it dangerous to walk on. Another health and safety issue.
10. The light in the ground floor bathroom works intermittently. As well as being frustrating to guests, that also suggests a problem with electric wiring at Villa Fuschia. So yet another health and safety issue.
11. The window in the downstairs bedroom and one of the upstairs befrooms were permanently open as the locking mechanisms appeared to be broken. This made the bedrooms very cold and allowed insects to enter. Not a good experience for guests who ended up with insect bites.
12. The toilet is leaking in one of the upstairs bedrooms.
13. Windows and curtains in the ensuite bathroom were wet with condensation every morning. This suggests that ventilation is inadequate.
14. No heating is provided, which is unacceptable when temperatures dropped to less than 9c in the evening and overnight.
15. Wifi, which was included in the charge for the villa, only worked sporadically on some days and was totally unavailable for three days.
16. During the early morning of May 11, we were all awakened by loud noises and in the morning we discovered graffiti on the walls and several large stones all over the path leading to Villa Fuschia and adjoining properties. Further graffiti and stones on the path happened in the early morning of May 12. I realise that these events are outside the control of James Villas, however I feel it should be brought to your attention.

I look forward to receiving James Villas explanation for these issues as well as an offer for a refund and compensation.
Alternatively please provide details of the relevant Menorcan authorities, so that the health and safety issues, outlined above, can be reported.

I entered my credit card expiry date incorrectly online. The villa was held until the following day when I was able to telephone and correct the error.
I much preferred it when you could book the flights and car hire with James Villas. It was much less stressful without the worry that you could book accommodation and then not be able to get a flight. It was also much easier to see the total cost before booking. For my recent booking the villa was a great price, but the flights and car over 4 times the villa price !

User friendly service and professional staff. Recommended site for wonderful stress free holidays.

Very helpful with our booking and holding the villa whilst we organized our flights etc.

Really easy to book and knowledgable team have me the utmost confidence

I had just received an email a few days before informing me that James villas can now reserve your villa booking for 48hrs .I telephoned James villas to hold my villa holiday that I wanted to book for 48hrs until I got my flights book ,great customer service .Flights booked and I have now booked the villa, great idea James Villas will definitely use this wonderful service again .

Great choice of destinations and villas. Easy to book. Good level of contact, thus far. Customer service is excellent. Well done!