Italiankitchenaids Recensioni 

DO NOT SHOP HERE.
Awful customer service. Things were okay until I paid. Then I heard from them nothing for two weeks, had to reach out several times. I called and they changed my order with no explanation. Just announced they've "upgraded me to a better machine". This sounded very suspicious. Turns out they've sold me something they don't even have. At this point I wanted to cancel my order and get back my money. They were rude to me and hung up the phone when I told them this.
After looking for answers elsewhere, I've found out the machine I originally ordered isn't being made anymore and they want to sell me a newer model instead. Nobody told me this, but whatever.
I decide to give them one more chance. I say yes to the newer machine. They promised to dispatch it "immediately" but apparently they have no idea what the word means. Two days after that I asked for a shipping number, which they promise to give you on the website. I got "we will send it tomorrow, max Monday". Turns out they don't even know the days of the week. I send another email on Tuesday. No reply. It's Wednesday, still no shipping number. I called, I was told rather rudely to send them an email. Dude, I just did that a day ago and got no reply. I was told rather rudely to wait for a reply to the email.
I'll try to resolve this until the end of the week and then try to get my money back instead. Wish me luck.
This company should go bankrupt. No customer should go through this. I wish I had found these reviews earlier.

I purchased a Bezzera Unica PID along with a grinder. One week after my purchase I had still not received any delivery confirmation for my product as outlined on ItalianKitchenAid website. I had received my invoice for the purchase after paying for it yet nothing more. I wrote to ItalianKitchenAids customer support the 7 days later and was advised that my product had not shipped because I was required to pay an ADDITIONAL 250 Euros on top of what I paid on the the initial purchase. Now I was quite disappointed and would likely have purchased a different machine knowing I was in for the ADDITIONAL 250 Euros. Anyhow, I’m already all in so paid the additional shipping fees.
Finally I received the product and the Espresso machine is not working. There is a + and - button which are the main controls of this model to move setting from steam to coffee and to change temps etc. the + button does not work. I wanted several YouTube videos and became more familiar with the issue. I opened the machine and found exactly what others were experiencing. The component inside the machine does NOt make contact with the control buttons. The machine is useless without these controls.
I wrote to ItalianKitchenAids, Matteo replies, “”you have to push the button hard”
That’s my support.
I responded again advising that the machine is faulty and the control uttons are not making contact. 4 days later, Matteo advised that depending which country I was in, I could get warranty on parts to repair the machine.
That’s it!! That’s all you will get from ItalianKitchenAids. If you end up with a faulty machine, or issues shortly down the road...DO NOT EXPECT ITALIANKITCHENAIDS to provide you any support!!
They sell products but DO NOt STAND BEHIND them!!
Now I’m out over 2,000 EUROS with a stainless steel paper weight

I placed an order for a La Pavoni ERG machine (shown available on the website) but was told later that it can not be shipped because of discontinued item. Then was contacted by their support guy Tommaso who offered an upgraded version PRG Gold with additional $200+, which I accepted. This machine was in stock and shipped after my second payment via Paypal. I was suspicious about their inventory management but decided to trust Tommaso who was nice and professional. The shipment took 2 weeks but arrived as described. The machine works great and appears as new as promised. Overall, the experience is sub-par due to the confusion on the inventory availability and taking more money and much longer time to get the item I'd like (over a month). Suggest emailing their support directly to check on the item before placing order online. (Shout out to Tommaso)

Delivery was a few days later than expected, but this was probably caused by the Corona crisis in Italy.
Communication with Italian Kitchenaids was fine and I got quick response to my email.
Received my package today with Fedex and all was in perfect condition.
Machine works fine.
Very happy with it.

Stay Healthy!!
Mark

Great range and great prices; one of the few places that offers the Quick Mill range. I was initially a bit disappointed because my order took a while to process due an issue with availability. However, Matteo was very responsive, and did everything he could to effectively resolve the problem. My machine arrived in perfect order a few days later. Pulling one shot was enough to see it was worth the wait. I am very happy with the purchase.

Quick shippment after payment. Goods in perfect state. Thank you!

After a purchase of a coffee machine on italiankitchenaids.com I didn't get any truck number from FedEX as they write on the web side.
So, two days later I ask them were is my parcel.
As a response, again no truck number but got an e-mail where they inform: your parcel is on the way to you.
Day after I got an another e-mail: sorry we got a mistake you have to pay more. The price was wrong. If you don't pay we can't send the machine.
After this I felt very confused and lost trust to this company.
I required return the money. It took me 9 days every day e-mail. They respond but on a very unprofessional way, uncompleted information, max. one sentence and one e-mail a day.
Finally I got the money back.
In my opinion very strange company, they don't have any respect for customer. Pure amateurs.

By the way I ordered the same product and additional a grinder in my country. Payed a bit more but there was a huge difference in customer service.

Be careful at this company.
Bye italiankitchenaids.com for ever!

My order arrived today, right on time. Thanks for your help selecting the right grinder for my needs. It was a pleasure working with Italiankitchenaids.

Italiankitchenaids sell damaged machines.

I bought the Nemox GelatoPro1700up and the delivery was fine, but the machine was useless, as it did not make gelato, ice cream or sherbet. The compressor was not working.
I explained this to customer service and they advised me to take it to a generic service centre for freezers to check the gas inside the compressor and if it is missing some gas add it.
After taking the machine to a service shop, I discovered it was serviced before and was refurbished. There was corroded soldering and scratches inside the machine. The problem was not the gas, but it had a defective part which the service shop replaced. Even after replacing the part, it is not working properly and heats up.
After explaining what happened to customer service and sent them pictures, I requested some refund. I sent three emails but they did not reply.

I should have listened to the review by Miha Šušteršič
who also gave them one star and wrote "The worst internet shop/service ever!".

Don't buy from Italiankitchenaids.

I bought the Rancilio Silvia coffee machine from them and the delivery was great but then it broke down under the full waranty and this was the result... Please read it carefully since this is the way they comunicate...

Me:
Mon, Nov 12, 12:42 AM
Dear Sir/Madame, I ordered my Rancilio Silvia coffee machine at your internet site. It worked untill today, now it turns on, but the pump does not pump water through grupper and steaming wand. The machine is still under the waranty. What do I have to do now. Do you have any contacts from the service? I live in Ljubljana, Slovenia.

Customer Service
Mon, Nov 12, 4:58 PM
ok the machine needs to be descaled. You need to buy a descaling solution and descale the machine. Best regards Tommaso Lucchi

Me:
AttachmentsMon, Nov 12, 6:05 PM
The machine was descaled yesterday, and after descaling it stoped working... What to do now? Regards, Miha Šušteršič

Customer Service
Mon, Nov 12, 6:10 PM
Ok do another descaling with liquid no powder.

Me
Nov 14, 5:51 PM
Dear Sir/Madame, I have brought my Rancilio Silvia V5 to local official Rancilio servis. They inspected the machine and found out that the pump was not working, so they had to replace the pump.
Since the machine is under warranty I would like to get a refund for the repairs. Attached you can find the receit from the repairs.
In attachement is also your receit when I paied the machine in your internet store. In attachement is also photo of the part they had to replace.
Regards, Miha Šušteršič

Customer Service
Wed, Nov 14, 6:35 PM
Dear Miha I'm very sorry but the part would have been given you free of charge so we cannot cover that cost. Regarding the labour cost of 25 euro this amount can be refunded back to your card.
By the way the pump is also available online for 15 euro.
Regards
Tommaso

Me
Thank you for the fast reply!
I would like you then to send me the part that was replaced and pay me 25 EUR for the labour and I will make the deal with service so they will charge me only the labour.
Thank you very much, Miha

Customer Service
Thu, Nov 15, 8:19 AM
It is too late now you should have done this since the beginning and notify us with an offical quote from the service centre.

Me
I am sorry, but I did notify you, what you can see from email corespondance... But you did nothing, except suggest to descale the machine!
I will be really disappointed and will do everything to discredit your internet page and your shop if you do not refund me the money. I believe, that you would have had higher expences to cover If I had shipperd the machine back, if you include the shipping costs!
So I really hope that we can settle this with no further hastle.
Regards, Miha Šušteršič

From this mail on, there was no reply, and no money was refunded... So much about warranty... Really bad service and comunication!

I ordered Nuova Simonelli coffee machine & Grinder .
From the beginning ,right after i placed the order , i called Italiankitchenaids , and i very welcomed from Mr Tommaso , that explain to me everything and answer to all my questions . Also when i send
e-mails , i get immediate respond , so i was very confidence feeling from the buying experience .
The goods arrive like promised via DHL express .
So all i can say is that i"m very happy & recommend italiankitchenaids
Shop to all my friend
Thanks again for all
Amir , ISRAEL

i ordered la pavoni in this website last few days ago. it is good price and quick responding, fastest shipping. just 4days italia to korea?? omg. The best shop.

Genuine review: I purchased a Jokodomus 669100 for use in an apartment and was immensely satisfied (with both my purchase and the customer experience). Marco went out of his way to help ensure that this large transaction went through smoothly - we discussed it back-and-forth over the course of a week. He helped me resolve a very large number of purchase and shipping-related variables/concerns - I was a first-time buyer and this item was being shipped from Italy to California! While one could purchase a nice local made-in-USA product for a fraction of the price, the quality/workmanship/style/longevity/size/expression of the item is far superior to what I've found (I was browsing for months!). Plus, if you're lucky like me, you'll pay no taxes, no duties/import charges when importing into the US under the correct HTS import code. Tip for US consumers: it's a great time to order from Europe, given the record state of Euro/US dollar currency pairs. Buy more from these guys while the opportunity is there. I'd definitely consider future purchases. A++

- David I

Great service,great product.Fast shipment.Couldn't be better.
Special thanks to Tommaso for his help and excellent service.

Hi Tommaso and Marco,
Thx for quick and perfect communication!
I got QM67 coffee machine yesterday.
I can recommend Italiankitchenaids for everybody☺
Attila the Coffee Lover from Hungary

Great customer service and excellent communication throughout the process, the products are even better than I hoped for, I would definitely recommend Italian Kitchen Aids to anyone.

Matias, FINLAND

Just received the package of Rancilio Silvia coffee machine.
Beautiful!
Package came fast and in good shape.
Excellent communication from seller's side.
Would definitely recommend to others.

Boris
Happy customer

I chose ItalianKitchenAids for their great choice and competitive prices. The product and service are excellent with great communication throughout! I will use them again and would not hesitate to recommend them to others.

Duncan, Belgium.