ItaliankitchenaidsRecensioni 

Encomenda pavoni lever abili, excelente precos, respostas atempadas, obg Matteo, entrega rapido, precos imbativeis, nao compensa comprae nada em Portugal- well dome, italiankitchenaid, experiencia a repetir.

I ordered a La Pavoni espresso machine for Denmark. The order was shipped 4 days after ordering and was delivered as it should.
The price was reasonable, but the service has been saved. On October 25 at: 10:37 - 2021 I sent an email regarding my order to info(a)italiankitchenaids.com but they never responded to the email. The email was on 4 lines and easy to answer and it is actually too bad that the company does not answer emails. This means that I am very nervous about the service that you get if you should experience problems with what you bought here. Failure to respond to emails is a sign of poor customer service.
How would ItalianKitchenAid even feel if they wrote to their supplier and got no response?

I ordered coffee machine from Italiankitchenaids via their website: La Pavoni Esperto Abile - Espab.
Price was ok and they deduced the VAT. They dispatched it after 7 days with DHL. I assume that the delay in dispatching was due to the COVID-19 difficult times.
The machine arrived after 15 days to me, looks new and packed with the original manufacturer package, as I ordered.
Today, I will read and follow the machine Instruction Manual, and prepare my first cup of Cappuccino coffee.
Today, I sent my thanks to the team of Italiankitchenaids for their efforts, and especially Mr. TOMMASO for his good responses and efforts.

An excellent and prompt response to a service enquiry ! Well done, and many thanks to Tommaso.

Quick delivery, refurbed my La Pavoni back to full working order

Very friendly, competent, and professional staff. They know coffee and they know the products they sell inside and out. Very fast shipping! My wife and I have purchased a Gaggia Cadorna Prestige, an extra milk attachment, and a few different coffees. Each time the transaction was smooth and fast. I would highly recommend them for anything coffee related!

great company, very professional ! I will definetely recommend you to family and friends

We ordered a La Pavoni set. It is excellent. The company is great. The service also great and the communication was quick. Thank you everything.

Great support from the team thank you Tommaso for the tips my Rancilio mow works fantastic!

Great company really reliable and honest, I will definetely recommend you guys to my family and friends

False advertising, ignoring your emails, not doing what they say they will and withholding refunds. ItalianKitchenAids offers all the above. I wish I had paid more attention to the negative reviews here..

It all started with their website confirming they ship to Brazil, I have recently moved to Brazil to live with my girlfriend so I went ahead and made my purchase of a Gaggia Carezza Deluxe and paid the extra EUR 136 in shipping for Brazil. Boy was I excited.
It was the next day on 23 FEB that I had my first email response from MATTEO.... This is where it all took a turn for the worse. (If you have to deal with MATTEO as his email signature says then you may as well give up on ever getting any issue resolved). Anyway, Matteo responded that they didn't actually ship to Brazil and asked if I had an address in the US… No.. Surprisingly I do not… I responded asking if he could make an exception for me since their website offered Brazil as a shipping destination and I had even paid for the shipping but he came back again saying no it’s really not possible…
Ok.. At this point you’d probably ask for a full refund from ItalianKitchenAids but you may not know that Brazil has a tiny selection of espresso machines and their pricing is quite ridiculous. So I did some research and found a company in Austria who could receive and then send on my package to Brazil. Problem solved, smooth sailing from here on right? No.
I told Matteo of my research, giving him a new shipping address in Austria and asking that he send it there and refund the difference in shipping, he said ok and to help out shipping is free (Shipping is free within Europe on the ItalianKitchenAids website). I reply great let me know when its shipped.
A few days later…. Nothing. I follow up to no response. A few more days later Matteo says yea sure we will send it tomorrow….. Doesn’t happen. I follow up again to no response for a few more days. I follow up again… and again…
Finally, about 2 weeks after they FINALLY send it on 5th MARCH. But no refund or invoice.
I pester them every couple of days asking for my refund and invoice and finally on 10th MARCH they refund me.. Partially and no invoice (which I need for my customs declaration for Brazil).
At this point the machine is sitting in Austria while I wait for the invoice which I need… SO I continue pestering them every few days asking for an invoice which I finally receive on 23rd MARCH (one month purchase anniversary yay?), which also confirms they have charged me for shipping to Austria… which is inside Europe….
SO here I am… 20th APRIL… waiting for the rest of my refund on the shipping..
At least the machine arrived....

If you have skipped all of this to the end just take note that you SHOULD NOT BUY A COFFEE MACHINE FROM ITALIANKITCHENAIDS.COM.

If they come back saying I pestered them a lot, why yes, yes I did.

EDIT:
They've responding talking about the VAT reimbursement which I never even asked about and they never mentioned before.

They also started replying to my emails again (surprise surprise) saying they'd refund me the shipping costs they owe me if I took this review down... I'd rather that any possible future customer is warned about them than receive the refund.

Well the whole experience was pleasant in exchange. Maybe there was a bit of a communication issue, but I have to say we did resolve it fairly quickly and yes thanks Matteo and Tommaso you came up trumps!

Shall consider buying from you again!

all the best
Isabella

ciao ;)

I ordered a coffee machine that turned out not to be on stock due to the corona virus, but I was offered another machine that was a little more expensive instead for the same price or to get full refund. The service was very good and the coffee machine was pick up by the forwarder in Bergamo on Tuesday at 13:30 and I got it delivered in Reykjavik on Thursday at 15:20 in the same week.
Good and very personal service, thank you Tommaso.
Agust

After I purchased the Nuova Simonelli Musica along with a Mazzer grinder I ran into a bunch of contradictory reviews about the quality of the products from this site and the customer service overall
Though I had my concerns, I did receive both items within 10 days intact. The delay was due to the fact that one of the items did not exist in my colour of preference for which Matteo notified me.
I believe the customer service and overall communication can be further improved, I believe there are a few barriers due to the language. Another problem seems to be the phone number showing under their site, if you try to call, you ll be prompt to leave a voice mail and no one ever responds
Apart from the above, Matteo was providing me with answers every time I was emailing him and up till now both machines seem to work just fine

Hello guys,

I would like to thank Matteo by this way (as well as all involved people) and point out the professionality and speed of delivery of my coffee machine in a very short time before Christmas which made us very happy. The coffee machine is brilliant and I recommend it to everyone!

I orders 3 days ago a Gaggia Babila. I received the order confirmation email stating that the item will be shipped in 24 hours. 3 days later no response to my email no possible to reach the call center. What’s going on here???
Update, I got a call from Marco. He said we never shipped to Nepal before so we need to check the rate and today you will hear from us. This should be a simple API connection to DHL right on checkout.
Finally I received a full refund

I purchased the Rancilio Silvia V6 for a great price, it was shipped and delivered perfectly. All my email questions were answered quickly. I will definitely recommend to anyone who values great products and service at the best prices. I saved over 230 euros on this purchase! Shop here with confidence.

I have been read some bad reviews, but I can clearly say I had no issues, communication was perfect, the package arrived and the machine is of course new as expected. Only a small delay on shipping day, but there's nothing to complain about.

thanks !!!

I wrote another review few days ago under Budi Djohan. I wanted to have a follow up review but don't know the proper way to do it so I decided to do it under a different name.

I bought a Mahlkonig Vario III coffee grinder. It took them 8 days to finally send my order. Instead of brand new grinder I received a USED grinder with wear and tear typical of multi years of use. Scratches on the side body, stainless steel metal that has lost its luster, residues of coffee all over including almost the whole length of the cable, and plastic wrap that somehow shows rust stain. The manual shows a production year of 2011.

When I complained about this to Matteo, he told me that it is typical that a brand new grinder will have a residue of coffee because they are factory-tested. I told him this is not the case. He insisted it's brand new. After few email exchanges I sent him photos of the product and, predictably, he insisted, again, that he sells only brand new product.

Please stay away from Matteo and his company. He is a scam.

DO NOT SHOP HERE.
Awful customer service. Things were okay until I paid. Then I heard from them nothing for two weeks, had to reach out several times. I called and they changed my order with no explanation. Just announced they've "upgraded me to a better machine". This sounded very suspicious. Turns out they've sold me something they don't even have. At this point I wanted to cancel my order and get back my money. They were rude to me and hung up the phone when I told them this.
After looking for answers elsewhere, I've found out the machine I originally ordered isn't being made anymore and they want to sell me a newer model instead. Nobody told me this, but whatever.
I decide to give them one more chance. I say yes to the newer machine. They promised to dispatch it "immediately" but apparently they have no idea what the word means. Two days after that I asked for a shipping number, which they promise to give you on the website. I got "we will send it tomorrow, max Monday". Turns out they don't even know the days of the week. I send another email on Tuesday. No reply. It's Wednesday, still no shipping number. I called, I was told rather rudely to send them an email. Dude, I just did that a day ago and got no reply. I was told rather rudely to wait for a reply to the email.
I'll try to resolve this until the end of the week and then try to get my money back instead. Wish me luck.
This company should go bankrupt. No customer should go through this. I wish I had found these reviews earlier.