One of the best and fastest. The agents answered very quickly and were really helpful, even during the weekend. I definitely suggest this, especially to people who are not familiar with insurance an... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I accidentally entered my child’s name wrong when buying the insurance. My English isn’t very good over the phone, so I added their WeChat customer service. To my surprise, they could speak Chinese! I... Leggi di più
Amy provided me with excellent advice, demonstrating great patience and responsibility. She made me feel completely at ease when purchasing and selecting products and plans. Thank you so much. Wishing... Leggi di più
Have used ISO several times in my student career, they have good prices and EXCELLENT SERVICE. ISO never asked me contact my school, and find out if they accept this policy, or that policy : ISO alrea... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
ISO Insurance is a leading insurance plan manager, solely managed by current and former international students.ISO offers low-cost health insurance to international students, scholars and students on OPT in the USA.
Informazioni di contatto
150 W 30th St , 10001, New York, Stati Uniti
- 212-262-8922
- customercare@isoa.org
- www.isoa.org
4,8
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I mistakenly purchased a health…
I mistakenly purchased a health insurance plan, but Customer Care assisted me very quickly. I really appreciate the prompt help. Her name is Lyn.
24 aprile 2026
Non scritta su invito
Very helpful
Many thanks to Amy for helping guide me on how to submit the additional documents and for also checking whether the documents were acceptable. I hope this claim can be processed as soon as possible.
14 aprile 2026
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I ask Amy to help me change my plan to…
I ask Amy to help me change my plan to the other one. She is so kind and efficient. Great service exprience with her.
6 aprile 2026
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I have received excellent service so…
I have received excellent service so far regarding the insurance contract. All my questions have been answered quickly, and whenever I needed explanations or assistance, I received great support. Now I just have to wait and see in practice, when I actually need to use the insurance, whether it will truly be as good.
6 aprile 2026
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I would like to sincerely thank her for…
I would like to sincerely thank her for her support in helping me extend my insurance coverage for an additional six months. She was extremely helpful throughout the process and guided me step by step. I had also forgotten my login credentials, and she patiently assisted me in regaining access to my account. I truly appreciate her prompt support and professionalism.
1 aprile 2026
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Operator hung up on me after denying my claim!
Got denied for a claim due to "pre-existing conditions" which I was never diagnosed nor did I know I had one but they still claimed I had one so I basically got diagnosed for a condition by the insurance company. They wouldn't tell me how they came to the conclusion and the operator hanged up on me over the phone.
25 marzo 2026
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Risposta di ISO Student Health Insurance
Hi, we are sorry to hear about your experience. As a broker, our office doesn’t process any claims and these pre-existing condition determinations are made by the insurance carrier and our claim department based on policy terms and provider medical records.
If you believe your claim was not processed correctly, you may submit an appeal with supporting documents. We’d also be happy to help review your case and provide further appeal instructions. Please contact us at customercare@isoa.org.
Best,
ISO
quick response and speedy support
quick response and speedy support! thank you
25 marzo 2026
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Patient and efficient
18 marzo 2026
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I had a conversation with Sam regarding…
I had a conversation with Sam regarding my plan extension and she helped me with that and patiently explained about the process.
18 marzo 2026
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Jennifer good job
16 marzo 2026
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Great Customer Care Unit!
Both Sam and Lyn from the ISO Customer Care Unit handled my requests very quickly and effectively, managing to have my insurance arranged right on time for my trip!
16 marzo 2026
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Excellent and Clear Customer Service from Jennifer
Jennifer was extremely helpful. She explained the OPT insurance plan in a very clear way. She answered my questions thoroughly and made sure I understood the coverage, requirements, and options. I really appreciate her excellent service.
11 marzo 2026
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ISO customer service was great
Jennifer from customer service has been wonderful in giving me timely response and guidance on claims processing. I could not have managed all the paperwork without her support.
9 marzo 2026
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It was Clear and a good experience.The…
It was Clear and a good experience.The agent SAM is very helpful .
6 marzo 2026
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Highly recommend
Jeniffer was amazing! She replied very quickly and helped me solve the problem right away. Her support was efficient, professional, and greatly appreciated. Highly recommend!
3 marzo 2026
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Its was really easy and quick turn…
Its was really easy and quick turn around from sam for my renewal !! Appreciate her effort.
19 febbraio 2026
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