From my initial enquiry about replacement parts and the prompt and very helpful response from Joseph the service I received was very good. The only reason that I didn't give five stars was because of... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great customer experience. They took me through step by step and made sure I got a custom system that suited my needs. They even advised against more expensive options that I suggested because they wo... Leggi di più
L'azienda ha risposto
I have no problems with this company. Products are great, despatched quickly without fuss. I've dropped a star because they use DHL. I've never not had a problem with them, absolutely useless lying co... Leggi di più
L'azienda ha risposto
Bought a water fed pole and hose reel very impressed with it need to still set it up but looks great , super fast delivery took 1 day to come definitely recommend! Thank you
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Housed in Wiltshire, England, our advanced production facility is the creative forge where all the Reach & Wash® systems by Ionic Systems are brought to life. As the originators of the revolutionary Reach & Wash® system, we've forever transformed the safety and efficiency landscape for window cleaners globally. Our commitment to relentless innovation continues to fuel our growth and portfolio diversification. Testament to this are our groundbreaking creations like the Foamion softwashing system and the groundbreaking Roof Wand. These innovative products showcase our dedication to enhancing cleaning solutions while maintaining our focus on safety and effectiveness. As the unrivalled market leader, our influence extends across the globe, with a network of distributors in 34 countries and product exports to over a hundred territories. Our products have garnered international recognition for their superior quality and exceptional performance. The Reach & Wash® brand, in particular, is a shining beacon of our commitment to excellence. It stands as a symbol of the "Quality without Compromise" promise we uphold in every product we create. This promise, steeped in our heritage, is more than a slogan; it's the very ethos that guides Ionic Systems as we continue to innovate and lead the cleaning industry.
Informazioni di contatto
7-8 Westerngate Hillmead Enterprise Park, SN5 5WN, Swindon, Regno Unito
- +44 (0)1793871386
- info@ionicsystems.com
- www.ionicsystems.com
4,5
Eccellente
169 recensioni
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Risposta di Ionic Systems
Thank you very much for the review! 👍 We always try to maintain high levels of stock of resin so that businesses like yourselves are never caught short
Very good product and quick delivery…
Very good product and quick delivery will use again
14 ottobre 2024
Risposta di Ionic Systems
Thank you for taking the time to leave a great review!
Purchase of a 21 foot Hydra Carbon pole …
The communication with your staff was friendly, clear and helpful, always a joy to deal with, and a prompt as possible delivery with high quality products,
Thanks very much,
Paul
20 settembre 2024
Risposta di Ionic Systems
Thank you for taking the time to leave a great review! Customer service and support is at the heart of what we do, so we're always glad to hear reviews like this!
Very disappointed with my first…
Very disappointed with my first experience with Ionic products, I recently ordered a 25ft Carbon fiber pole and the fist issue happened before it was even received!
I ordered the pole for a specific job and when contacting Ionic for an eta I was told 2-3 weeks as they had a pvc pipe shortage!
Fortunately this was resolved but it only got worse 😕
Ionic have this patented system that in my opinion as a professional window cleaner is not fit for purpose. The issues that the pole has is the firstly the Fly lead pvc is so hard it tangles all the time, second the built in pipe system does not allow for a univale to be fitted.
I was aware of this as when watching product reviews before purchasing the pole the video showed a small grove at the bottom of the pole that could be used to cut off the water.
However when the pole came it did not have a grove, I contacted Ionic and they ignored me! I've had to completely remove the internal elements of the pole to fit a Univale.
Finally after using the pole for less than a week one of the clamps snapped, Ionic did send me some new ones but on investigation the metal used in the clamps is very cheap and soft so this issue will cary on.
Should have gone with Gardiner and will be in the future.
9 maggio 2024
Non scritta su invito
Risposta di Ionic Systems
We're very sorry that your experience with us has not met your expectations. Customer satisfaction is essential to us. Mistakes can happen from time to time, but any customers who have had issues in the past know that we will always do our best to rectify such situations.
Sadly, this is the first we have heard from you regarding this issue.
Please get in touch with our Service Team (01793 871 386) and we will more than happily resolve the problems regarding the fly lead and pole butt ring 👍
I have no problem with the products I…
I have no problem with the products I buy . But recently you don’t get emails from ionics informing me about my latest order , the dashboard doesn’t show orders on the website too
10 aprile 2024
Risposta di Ionic Systems
Hi there, thanks for leaving a review of your experience. I have passed this onto our web development team. We can see that you have not created an account with us, this would enable you to view your orders on the dashboard. As for not receiving confirmation of order emails, can you please check your junk folder?
Free delivery was quick and I live in…
Free delivery was quick and I live in the Highlands, where there is usually a charge. The resin is good quality.
A good deal.
25 aprile 2024
Risposta di Ionic Systems
thank you for the great review! 💪
The product I purchased is brilliant…
The product I purchased is brilliant didn’t provide 5 Stars due to the delivery service I received my goods delivered to me were in a damp condition due to some spillage and the items brought were left beside the bins in open view with minors living next door all 4 purchased items are corrosive and should be carefully stored great product overall I will be purchasing again Thank you.
25 aprile 2024
Risposta di Ionic Systems
We're sorry to hear about the delivery of your goods. We will relay this feedback to our delivery providers, as this is clearly not the standard we expect. Otherwise, we're glad you like the product so much and thank you for taking the time to write a great review 💪
Never any complaints with ionics
Never any complaints with ionics! Always coming through with fast shipping and the best products! No one does it better!
Elliott-HR Window Cleaning
25 aprile 2024
Risposta di Ionic Systems
thanks for a great review, we're glad you are so pleased with us! 💪
Very helpful staff Tom and Patrick
Very helpfil staff Tom and Patrick.
Excellent quality product
14 febbraio 2024
Risposta di Ionic Systems
thank you very much for leaving such a kind review. We are delighted to hear this and for you to be enjoying the kit so much! 👍
Resin Beads
Speedy delivery and arrived at the time they said. Good price for the resin beads.
27 gennaio 2024
Risposta di Ionic Systems
thank you for your great feedback 💪
Very fast delivery
Very fast delivery
Everything needed for r/w system is available
At a decent price also
16 gennaio 2024
Risposta di Ionic Systems
Glad to be of service to your business!
Speedy delivery …
Great customer service and fast delivery. Super happy with the service I received
9 gennaio 2024
Risposta di Ionic Systems
great to hear, thank you for taking the time to leave a great review!
Good response and fast delivery
4 gennaio 2024
Risposta di Ionic Systems
Glad to hear we could accommodate👍 your business' needs so effectively
Your company is great and help me a lot…
Your company is great and help me a lot with my business. Thank you 👍
9 dicembre 2023
Risposta di Ionic Systems
Thank you very much for taking the time to leave a great review! Glad to be of excellent service 💪
Best there is
23 novembre 2023
Risposta di Ionic Systems
Glad you feel the same way! 💪 thank you for taking the time to leave a great review!
Fast delivery right first time.
15 novembre 2023
Risposta di Ionic Systems
Perfect, glad to be of great service to your business!
Risposta di Ionic Systems
Solid, thank you for the great review
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