Glen identified and solved longstanding issues I had with heating and hot water , told me which parts were needed, and submitted a report to ensure things were in order for my next visit. These repair... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Kieran was knowledgeable, polite and friendly and he got the issue resolved efficiently and took the time to explain what he had done and what I would need to do next to be able to top up my credit.... Leggi di più
Kieran came over to fix the hot water in our new build flat. He was professional and quick, and the winter should be much more enjoyable now!
The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di energia
- anche in
- Azienda di utenze domestiche
- Azienda specializzata in energia termica
- Fornitore di energia pulita
- Ingegnere
- Soluzioni e attrezzature energetiche
Scritti dall'azienda
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Scritti dall'azienda
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Informazioni di contatto
Studio 4, Stuart House, PE1 5DD, Peterborough, Regno Unito
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk

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Ha risposto al 93% delle recensioni negative ricevute
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The engineer was very friendly and…
The engineer was very friendly and skilled. Was able to explain and resolve the issue quickly. He also ensured to check that the issue will not repeat

Risposta di Insite Energy
Hot water matter
Darren was great help, fixed my hot water issue in a matter of minutes and kept me updated throughout the process. Many thanks!

Risposta di Insite Energy
Kieran come to my apartment and fixed…
Kieran come to my apartment and fixed the HIU problem swiftly. Very nice and polite person!

Risposta di Insite Energy
Very smooth and efficient service
Very smooth and efficient service. Lirim and his colleague were very professional, explained everything clearly and left nothing unchecked. Would recommend.

Risposta di Insite Energy
Luke and Lirim were very helpful
Luke and Lirim were very helpful. They quickly done the diagnostics and confirmed there was no fault in our system. Furthermore they clearly explained everything I wanted to know and answered all our queries kindly.

Risposta di Insite Energy
Peterson was amazing came early was…
Peterson was amazing came early was super quick and gentle when he talks and exsplained everything easily. He was respectful and lovely to talk to. Thank you ❤️

Risposta di Insite Energy
Hot water was not coming through
Our boiler was broken and hot water was not coming through. This problem has been lasting for months. At first the water was just not hot enough, but later the hot water went off completely.
Then the company sent Luka here to fix it. Luka is very helpful. He found out the true reason is that the valve was a little stuck, stopping the flow of the hot water. He changed a new valve for us and now the hot water works perfectly fine.

Risposta di Insite Energy
Darren was so helpful and communicative….
Darren was super helpful, professional and worked around the job in hand even though I had to be on business calls in the background. Super lovely guy! 5stars!

Risposta di Insite Energy
Luke
Luke, the engineer helped us resolved the hot water issue finally. It is really glad to have a nice and efficient engineer to help.

Risposta di Insite Energy
Luke was extremely polite and helpful…
Luke was extremely polite and helpful with the maintenance check today

Risposta di Insite Energy
Jamal and Lirim are very kind and…
Jamal and Lirim are very kind and effective for control

Risposta di Insite Energy
Jamal and Lirim were great
Jamal and Lirim were great. Lovely interacting with them.

Risposta di Insite Energy
Jamal and Lirim came to deliver a…
Jamal and Lirim came to deliver a service on time and were very friendly and professional

Risposta di Insite Energy
Super service from Jamar and Litim.
Super service from Jamar and Litim.
Professional, knowledgeable and friendly.

Risposta di Insite Energy
Excellent service
Excellent service. Engineer named Lucas visited my apartment and fixed the issue in a quick time.

Risposta di Insite Energy
Darren is a superstar!
I’d like to recognise Darren for the outstanding service he provided during his visit to our flat.
After weeks of trying to get our comfort cooling restored, Darren was the first engineer who truly took ownership of the problem. Rather than simply carrying out the standard checks, he went above and beyond to investigate thoroughly. He spent the time needed to understand the issue, tested multiple possibilities, explained everything clearly, and even made adjustments outside our apartment to help narrow down the root cause.
Thanks to his persistence and technical expertise, we finally started getting some cooling back.
Darren was professional, knowledgeable, patient and genuinely committed to helping us. It’s rare to come across someone who shows that level of dedication and care for resolving a customer’s problem.
A huge thank you, Darren. You’re a real credit to Insite Energy, and I sincerely hope your efforts are recognised.

Risposta di Insite Energy
Darren from Insite Energy
Darren from Insite Energy was extremely helpful and very professional

Risposta di Insite Energy
Lirim Seci was an absolute professional…
Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around!
Would highly recommend him to anyone who needs things done on their house!

Risposta di Insite Energy
Lirim Seci was superb on the task
Lirim Seci was superb on the task! Very ambient personality.

Risposta di Insite Energy
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