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Insite Energy Recensioni 

4462
•
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Glen identified and solved longstanding issues I had with heating and hot water , told me which parts were needed, and submitted a report to ensure things were in order for my next visit. These repair... Leggi di più

Valutata 5 stelle su 5

Kieran was knowledgeable, polite and friendly and he got the issue resolved efficiently and took the time to explain what he had done and what I would need to do next to be able to top up my credit.... Leggi di più

Valutata 5 stelle su 5

Kieran came over to fix the hot water in our new build flat. He was professional and quick, and the winter should be much more enjoyable now!

Valutata 5 stelle su 5

The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di energia
  2. anche in
  3. Azienda di utenze domestiche
  4. Azienda specializzata in energia termica
  5. Fornitore di energia pulita
  6. Ingegnere
  7. Soluzioni e attrezzature energetiche

Scritti dall'azienda

Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.

We're committed to our residents

Scritti dall'azienda

Simple self-serve with 'my insite' and KURVE
Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
Clear, accessible billing and guidance
We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
Tips, updates, and answers on our website
From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.

Informazioni di contatto

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Winter updates you don't want to miss

Discover energy tips, service news & more in our latest newsletter.

4,7

Eccellente

TrustScore 4.5 su 5

4K recensioni

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4,7

Tutte le recensioni

(4462)

656 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Darren has been extremely helpful and…

Darren has been extremely helpful and provided plenty of useful tips about water conservation and consumption in our household. Highly recommend his services.

31 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for taking the time to leave Darren a review!

Valutata 5 stelle su 5

Darren provided great service

Darren (the engineer running the HIU inspection) was great. Quick, efficient, polite and accommodating. Excellent service.

29 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for taking the time to leave Darren a review!

Valutata 5 stelle su 5

Heating monitor replacement

Our heating monitor needed to be replaced and their engineer, Luke was very professional and helpful. He even diagnosed and reported a separate issue we were having with our heating. Great service!

27 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for taking the time to leave Luke a review. Much appreciated!

Valutata 5 stelle su 5

Glen (Insite) -thank you

Glen (Insite) has bee. Great. He thoroughly went through the system and explained the issues we are having with the water temperature. He is great at his job.

24 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for taking the time to leave Glen a review. Much appreciated.

Valutata 5 stelle su 5

Glen was very professional

Glen was very professional, had good communication skills, and you could tell he knew what he was doing.

24 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for your feedback and for leaving Glen a review!

Valutata 5 stelle su 5

Lirim Seci

Lirim Seci was fast, professional and friendly, happy to recommend!

21 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thanks for your feedback and for leaving Lirim a review!

Valutata 4 stelle su 5

5 star engineer working at a 2 star company -Rating for engineer only, not Insite who i think provide poor service

I find Insite an awful company to engage with over the years with engineers that don't give reason for recommendations that make sense (in past felt like they may be wanting to charge for unnecessary work and insite as a compnay not responding to queries or providing details for payment of work.

This review only relates to a visit today with engineer Glen Goodman, who attended my flat after no sustained hot water. Glen was a knowledgeable engineer who explained why lack of hot water is what it is but though he tried, was unable to provide details of costs as his team didn't answer. He was also clear and took time to explain likely next steps. Glen gets 5stars for hours assessment but Insite's existing poor communication even with their own team show their poor working practice. Today's visit was a 4star rating as a result, would have been 1 or 2 if it wasnt for Glen.

20 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for taking the time to leave a review. We're sorry to hear that your previous experiences with Insite have been frustrating, particularly regarding communication.
We're pleased to hear that Glen provided a knowledgeable and helpful service, taking the time to explain the issue and likely next steps. We will pass your kind comments on to him.
We also appreciate your feedback regarding communication and support. Your comments have been passed to the relevant team for review as we are always looking for ways to improve our service.

Valutata 4 stelle su 5

After my last visit I have been having…

After my last visit I have been having issues with my hot water supply. Lirim Seci was very helpful and fixed it with ease so 5 stars for him.
However, insite energy did not contact me about the time for the visit so it’s pure luck I was home when Lirim came.

20 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for taking the time to leave Lirim a review. We're sorry to hear of your experience regarding the arrangement of your visit. Please be assured, feedback has been passed to the relevant team for review.

Valutata 5 stelle su 5

Great service from Glen

Great service from Glen. Super friendly, helpful and gave some great tips as well

20 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for taking the time to leave Glen a review. Much appreciated!

Valutata 5 stelle su 5

Great service

Great service from Lirim Seci. Our building management messed up the scheduling for the installation of a new meter. Lirim happened on my door when I was working from home and said it would take 2 hours to resolve the issue. He did it in 1 and a half hours, gave me plenty of notice about a quick power outage and noise, cracked a few jokes and left with everything clean and tidy.

14 luglio 2026
Non scritta su invito
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Risposta di Insite Energy

Thank you for your feedback and for leaving Lirim a review!

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