Glen identified and solved longstanding issues I had with heating and hot water , told me which parts were needed, and submitted a report to ensure things were in order for my next visit. These repair... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Kieran was knowledgeable, polite and friendly and he got the issue resolved efficiently and took the time to explain what he had done and what I would need to do next to be able to top up my credit.... Leggi di più
Kieran came over to fix the hot water in our new build flat. He was professional and quick, and the winter should be much more enjoyable now!
The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di energia
- anche in
- Azienda di utenze domestiche
- Azienda specializzata in energia termica
- Fornitore di energia pulita
- Ingegnere
- Soluzioni e attrezzature energetiche
Scritti dall'azienda
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Scritti dall'azienda
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Informazioni di contatto
Studio 4, Stuart House, PE1 5DD, Peterborough, Regno Unito
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk

Winter updates you don't want to miss
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Risposta di Insite Energy
Darren has been extremely helpful and…
Darren has been extremely helpful and provided plenty of useful tips about water conservation and consumption in our household. Highly recommend his services.

Risposta di Insite Energy
Darren provided great service
Darren (the engineer running the HIU inspection) was great. Quick, efficient, polite and accommodating. Excellent service.

Risposta di Insite Energy
The engineer did most of the work well
The engineer did most of the work well. Some work he needs approval from the higher authority

Risposta di Insite Energy
Luke was very good and completed the…
Luke was very good and completed the job. Happy with the service.

Risposta di Insite Energy
Thanks for your great job Luke
Thanks for your great job Luke, well done

Risposta di Insite Energy
Luke did our guro meter and changed it…
Luke did our guro meter and changed it very well. Thank you very much.. Job well done .

Risposta di Insite Energy
Very friendly professional
Very friendly professional, Darren attended timely and efficiently.

Risposta di Insite Energy
Lirim Seci came to do a retrofit and it…
Lirim Seci came to do a retrofit and it was all done to a great standard and a very nice professional.

Risposta di Insite Energy
Heating monitor replacement
Our heating monitor needed to be replaced and their engineer, Luke was very professional and helpful. He even diagnosed and reported a separate issue we were having with our heating. Great service!

Risposta di Insite Energy
Glen (Insite) -thank you
Glen (Insite) has bee. Great. He thoroughly went through the system and explained the issues we are having with the water temperature. He is great at his job.

Risposta di Insite Energy
Glen was very professional
Glen was very professional, had good communication skills, and you could tell he knew what he was doing.

Risposta di Insite Energy
Lirim Seci
Lirim Seci was fast, professional and friendly, happy to recommend!

Risposta di Insite Energy
5 star engineer working at a 2 star company -Rating for engineer only, not Insite who i think provide poor service
I find Insite an awful company to engage with over the years with engineers that don't give reason for recommendations that make sense (in past felt like they may be wanting to charge for unnecessary work and insite as a compnay not responding to queries or providing details for payment of work.
This review only relates to a visit today with engineer Glen Goodman, who attended my flat after no sustained hot water. Glen was a knowledgeable engineer who explained why lack of hot water is what it is but though he tried, was unable to provide details of costs as his team didn't answer. He was also clear and took time to explain likely next steps. Glen gets 5stars for hours assessment but Insite's existing poor communication even with their own team show their poor working practice. Today's visit was a 4star rating as a result, would have been 1 or 2 if it wasnt for Glen.

Risposta di Insite Energy
After my last visit I have been having…
After my last visit I have been having issues with my hot water supply. Lirim Seci was very helpful and fixed it with ease so 5 stars for him.
However, insite energy did not contact me about the time for the visit so it’s pure luck I was home when Lirim came.

Risposta di Insite Energy
Great service from Glen
Great service from Glen. Super friendly, helpful and gave some great tips as well

Risposta di Insite Energy
Great service
Great service from Lirim Seci. Our building management messed up the scheduling for the installation of a new meter. Lirim happened on my door when I was working from home and said it would take 2 hours to resolve the issue. He did it in 1 and a half hours, gave me plenty of notice about a quick power outage and noise, cracked a few jokes and left with everything clean and tidy.

Risposta di Insite Energy
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