Daren was very polite, efficient and really nice to talk to! He quickly figured out what was wrong with our heating unit and knew exactly what needed to be done to fix it. He took pictures of the issu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Glen identified and solved longstanding issues I had with heating and hot water , told me which parts were needed, and submitted a report to ensure things were in order for my next visit. These repair... Leggi di più
Kieran was knowledgeable, polite and friendly and he got the issue resolved efficiently and took the time to explain what he had done and what I would need to do next to be able to top up my credit.... Leggi di più
Kieran came over to fix the hot water in our new build flat. He was professional and quick, and the winter should be much more enjoyable now!
Dettagli dell'azienda
- Fornitore di energia
- anche in
- Azienda di utenze domestiche
- Azienda specializzata in energia termica
- Fornitore di energia pulita
- Ingegnere
- Soluzioni e attrezzature energetiche
Scritti dall'azienda
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Scritti dall'azienda
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Informazioni di contatto
Studio 4, Stuart House, PE1 5DD, Peterborough, Regno Unito
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Adam Ayzal did a great job
Adam Ayzal did a great job, very quick and very good job :)
7 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Adam a review!
Poor customer service
I have never received a response on my emails.
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your feedback. We're sorry to hear that you have not received responses to your emails and understand how frustrating this must be.
We take your concerns seriously and would like the opportunity to investigate this further. We will review the matter and come back to you with a response as soon as we have completed our investigation.
Kind regards
Team Insite
Further response 9th October 2026
Hi Sushanta,
Thank you for your patients whilst we've investigated your concerns raised.
To confirm your email was received on 5 October by our Accounts Team and was subsequently passed to our Customer Service Team on 7 October for investigation and response. A full reply was sent to you today addressing the matters raised in your email.
We appreciate that waiting for a response can be frustrating and apologise for the delay. If you have any further questions or require additional assistance, please respond to our email and a member of the team will be happy to help.
Kind regards,
Insite Energy
Professional and courteous
Louis and Luke were professional and courteous and fixed our meter issue quite quickly. Very different and a pleasant positive experience compared to the spotty responses from Insite email support!
6 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your review. We're pleased to hear that Louis and Luke were able to resolve your meter issue quickly and that you found them professional and courteous throughout.
We're sorry that your experience with our email support did not meet expectations, and we appreciate your honest feedback. We'll be sure to share your kind comments with Louis and Luke.
Such a lovely experience
Such a lovely experience! The gentleman was so kind and really explained the answers to our questions. The man who visited was a delight!
6 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for taking the time to leave a review!
Absolutely terrible experience with the…
Absolutely terrible experience with the company.
A wrong water meter number has been assigned for my flat which prevents me from submitting my meter readings. The management company of my building forced me to move to insite energy earlier this year me during the switch the meter numbers have not been updated.
I called their helpline but the representative declined to help me on the phone, asking instead to contact them in writing attaching a photo proof of the number of my current water meter, so I had to lose more time and write to them.
I submitted a general query form and I got an automatic acknowledgement saying I would get a response within seven working days. That did not happen.
On their website you can’t attach JPEG which is the most widely used and popular digital image format in the world and yet they don't accept it.
If I only could I would never use insite energy as my provider
4 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave a review. We’re sorry to hear about the difficulties you’ve experienced and appreciate how frustrating it must be to encounter issues with your meter details and then feel that your query has not been resolved as expected.
We would like the opportunity to investigate this further and assist you. Unfortunately, we have been unable to identify your account from the information provided in your review.
Could you please contact us directly at help@insite-energy.co.uk or call our Customer Support Team and provide your full name, property address, and any reference number you may have received when submitting your query?
This will allow us to locate your account, review the meter information held on our records, and investigate the concerns you have raised regarding your previous contact with us and the response times you experienced.
We take all customer feedback seriously and would welcome the opportunity to look into this matter and work towards a resolution.
Kind regards,
Team Insite
Darren was very thorough with this work…
Darren was very thorough with this work and answered all questions we had
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thanks you for you feedback and for leaving Darren a review!
Luke and Luis did a great job thank…
Luke and Luis did a great job. They were very helpful and professional, and they managed to fix the issue with our hot water. Everything is working properly now. Thank you both for your help!
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Luke and Louis a review. Much appreciated!
Ato is such a great engineer
Ato is such a great engineer. He has demonstrated a high level of professionalism, technical knowledge, and commitment throughout the work. He is reliable, responsive, and pays close attention to detail. His approach to problem-solving is practical and effective, and he communicates clearly with the team.
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Ato a review!
Exceptionally fast and efficient RCA and fix from Cohen
Cohen ( the engineer ) from insite visited our place which was without heating and was able to resolve the issue within 30 mins!
The previous engineer has concluded that our pcb was busted. However, Cohen effectively uncovered that PCB was working perfectly fine. While the real issue was that the main controller had heat turned off for some reason.
While our previous experience with insite has been bitter sweet, including current issue and delays in scheduling engineer visit ( which caused us to live without hot water and space heating for 3 weeks! ), cohen himself was amazing, efficient, knowledgeable and very good with communication!
Note: The 5 stars here is exclusively for Cohen’s service.
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave a review. We're pleased that Cohen was able to get your heating back up and running and provide the level of service you deserved.
We apologise for the delays leading up to the visit and appreciate your patience throughout. We'll ensure your feedback is shared with Cohen.
Kind regards
Team Insite
Lirim and Adam, wonderful service!
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming from Asian country, I will not be able to survive that in winter. Both Lirim and Adam have kindly helped me to adjust the temperature and now I’m really for winter!
Love the service by both of them and hope they’ll be assigned to me again for future servicing ☺️☺️☺️.
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for taking the time to leave Lirim and Adam a review. Much appreciated!
Thorough and efficient check by Lirim…
Thorough and efficient check by Lirim and Adam
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your review! Much appreciated!
Darren was really helpful
Darren was really helpful. Quick service
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback, and for leaving Darren a review!
Lirim seci and Adam Azal are all good…
Lirim seci and Adam Azal are all good work and excellet service.
5 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thanks you for taking the time to leave Lirim and Adam a review. Much appreciated!
Lirim Seci was really friendly and…
Lirim Seci was really friendly and professional. Checks were done in a timely manner!
2 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for taking the time leave Lirim a review!
Lirim was quick and professional during…
Lirim was quick and professional during his heat unit servicing at Giles House. I'd recommend him to others!
2 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim a review!
Thank you to Luke for attending today…
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and explained what he'd done. We really appreciate the fast, efficient service and would happily recommend him.
2 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke a review. Much appreciated!
Great service!
We had Luke come in today and he was super helpful! He managed to sort out the issue that we had and made sure we were happy with the service and understood everything before he left.
2 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thanks you for taking the time to leave Luke a review, we appreciate your kind feedback!
Luke did a fantastic job very quick and…
Luke did a fantastic job very quick and efficient!! Knew exactly what the issue was, let’s hope the “trans-juicer” what a fancy name lol, gets replaced so I’m not out of hot water again.
1 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Luke a review. Much appreciated!
Lirim and George were very helpful and…
Lirim and George were very helpful and efficient. They were very polite and courteous and kept me informed of the checks that they were doing.
1 ottobre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim and George a review!
moved into a new house
moved into a new house, need to open account. told it takes 10 days. had to chase and call around. extremely poor and unacceptable process and turnaround time.
29 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your review.
We're sorry to hear about your experience. At present, we have been unable to locate an account matching the information provided. If you could reply to our request for additional information, we'll be able to investigate your concerns further.
We look forward to hearing from you.
Kind Regards
Team Insite
Further reply 02/10/2026
We'd like to thank you again for providing your feedback and we're sorry to hear that you were disappointed with the process of opening your account after moving into your new home.
Unfortunately, as we have not received the additional information requested, we have been unable to locate your account or investigate the concerns you've raised further. If you still require support, please contact our Customer Service Team with your account details and we'll be happy to look into this for you.
Kind Regards
Team Insite
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