Wanted an Item of jewellery from a collection issued in 2011. Found it here at a marked down price (less than half). Order process simple with fast free delivery.
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Found Identity via Google and placed an order for several Nomination charms, received an email straight back saying one was out of stock but that they would be happy to either refund me or send once t... Leggi di più
I have placed two or three orders as presents and for myself over the last couple of weeks. I wasn't sure what to expect but the all round service has exceeded my expectations by far! My orders arrive... Leggi di più
L'azienda ha risposto
Order was dispatched a little later than hoped due to watch being out of stock. However, after chasing up, communication was very good, they refunded the next day delivery charge without me asking, an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Identity The Jewellers is home to over 100 brands of mens and ladies jewellery and watches to suit all ages and tastes, and leading designers include the very best of Endless Jewelry Charms, Nomination, Story by Kranz & Ziegler, Trollbeads, Hugo Boss, Fossil, Bering and Kate Spade. Shop the best for less at a leading High Street retailer for designer jewellery, charm bracelets and watches, offering only the latest and most stylish of premium jewellery and watches. Shop online today or visit us in-stores and discover some of the most stunning collections in the jewellery and watch fashion world… With more than 100 brands to choose from, other exciting and British-made designers include that of Anchor And Crew, Tateossian, UNIQUE Jewelry and Fred Bennett for him, as well as Babette Wasserman, Coeur De Lion, My iMenso and Chrysalis for her.
Informazioni di contatto
SU106 & 102, Level One, North Mall, Intu Derby, DE1 2PG, Derby
- 01332 210269
- lovevariety@identityonline.biz
- www.identityonline.biz
4,8
Eccellente
567 recensioni
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Friendly fast service, would recommend
Good service one item not in stock but arrived within a week of ordering
10 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Kenneth for taking the time to give us your feedback - thanks for persevering with your order. We hope you have been enjoying your item!
identity Webstore Team
Amazing service and quick delivery
The service was incredible and easy to do wirh the additional wrapping option was amazing and perfectly wrapped and i was really happy with it and recommend your service to my friends
10 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Charlotte for taking the time to give us your great feedback. Thanks for commenting on our gift wrapping service - glad you liked it!
identity Webstore Team
fast delivery but....
The website was good, received the product really fast etc. However I'm starting to get annoyed with the constant emails I'm getting from them! Hopefully this review will shut them up!
10 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Jess for taking the time to give us your great feedback. Very sorry for the emails - we only send out 2 newsletters per month. I have removed you from the mailing list so you shouldn't receive anymore. Hope that helps.
identity Webstore Team
Happy with the item, quick and free delivery
They had a fairly easy site to negotiate, that was simply laid out, which made it easy for me to purchase quickly, as I was short on time. The free delivery was a bonus!
10 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Kim for taking the time to give us your great feedback. Free delivery is always a bonus!
identity Webstore Team
excellent service and quick delivery
i would really recommend this company , i have used them a few times now and they have been great , packaging and free delivery is fabulous
10 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Lesley for taking the time to give us your great feedback. Many thanks for the recommendation too!
identity Webstore Team
Brilliant!
I recently purchased a Nomination Charm from Identity Online. I received this through the post within 3 days, it was wrapped in Nomination tissue and included Nom gift box and seal. I highly recommend Identity online to everyone! I certainly will be using this website for any future purchases, it's just so easy to use and equally priced to any other charms with free P&P.
9 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Steph for taking the time to give us your great feedback. Many thanks for the recommendation too!
identity Webstore Team
Risposta di Identity The Jewellers
Thank you Mjnu for taking the time to give us your great feedback. Thanks!
identity Webstore Team
Faultless.
Wide choice, good prices, super fast delivery & excellent service - 1 of my items was out of stock, received a hand written apology and the item arrived soon after. Second time I have ordered from Identity & would not hesitate to recommend.
9 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Sarah for taking the time to give us your great feedback. Very sorry for the initial issues - hope you had a lovely Christmas and New Year!
identity Webstore Team
very well set out web page, fast delivery.Very pleased.
No hassel experiance from this site, easy to order from and very quick delivery. Will be using again.
9 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Samb for taking the time to give us your great feedback. Super speedy!
identity Webstore Team
Fast delivery gorgeous charms!!!
The website is good, easy to use and straight forward!! The charms arrived within 2 days so no delays or anything!! Will defiantly use them again :)
8 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Kate for taking the time to give us your great feedback. Thanks for the website recommendation too!
identity Webstore Team
will use again
the item I ordered online on a Saturday night was out of stock but I was contacted the next day and asked if I wanted an alternative item a refund or await delivery of new stock, I opted for the latter and received the item before the end of the week. Prompt customer service and speedy delivery.
7 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Tarlydee for taking the time to give us your great feedback. Glad everything was sorted for you in the end.
identity Webstore Team
Very quick and efficient
I loved the bead, it was easy to order on line, and they were very quick and very good service thank you
7 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Sylvia for taking the time to give us your great feedback.We hope to see you again!
identity Webstore Team
Still waiting for reply from two emails sent to find out what's happening with my order
Not happy, not happy. Xmas could be messed up
6 dicembre 2013
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Risposta di Identity The Jewellers
Hello Denis,
Looking at our system, I can see that we have replied to each of your communications. Throughout the communication process, we have made you aware that your order has an estimated delivery date of Tuesday 10th December. Please do not worry with regards to your Christmas delivery.
identity Webstore Team
Lack of update with the order
Although I feel Identity offer good quality products and amazing deals I've had problems with actually receiving my order.
I ordered over a week ago, in all the emails there is no indication of how long my order will be or reasons for the delay, The only information I can find is on the website which says 2-5 days delivery, I have had no apology for the delay or reasons, only emails saying it's being processed a day after I ordered and an email asking how I rate the service. If I was informed I would be more understanding as it's near Christmas but other websites I have ordered from have been fine. This is a present which I need asap, I'm unsure if the product will actually fit so would have liked the time to receive and decided if it is suitable and have enough time to send it back and order another, however with it not being here and the lack of information it's leaving me with less time to sort out the issue if there is one. I feel this is unacceptable and not a good experience.
6 dicembre 2013
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Risposta di Identity The Jewellers
Hello Karen,
Thank you very much for voicing your concerns with our Christmas delivery. Due to the volume of daily orders, we are processing each customer as quickly as we can. Whilst this should not be an excuse, I hope that you may understand (with special note of all our other genuine testimonials) that we usually offer a very good hands on and communicative service and experience.
At the same time, we are also currently upgrading our systems so that the stock levels shown online are under even stricter control than at present. These new controls are now inplace ahead of Christmas, and so we hope not to disappoint anyone else before the big day!
identity Webstore Team
excellent service and product!
They were extremely helpful and a beautiful product. I was amazed bythe speed of delivery.
4 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Danielle for taking the time to give us your awesome feedback. Thanks for commenting on our speedy delivery and quality of product.
identity Webstore Team
Great Customer Service
had a query and needed to speak with a memeber of the team. Although no telephone number, my e-mail was responded to within minutes. Quick delivery and an overall great customer service experience.
2 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Lindsay for taking the time to give us your great feedback. Thanks for commenting on our customer service.
identity Webstore Team
I Would recommend this company to anyone.
Really fast and easy, very good quality product, easy no fuss purchase.
Easy to use website. nice people to deal with.
2 dicembre 2013
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Risposta di Identity The Jewellers
Thank you R.A.A MacDonald for taking the time to give us your great feedback. Thanks for your recommendation and the mention of our friendly staff and quality products.
identity Webstore Team
Brilliant delivery service
Ordered on the Sunday evening parcel delivered on the Tuesday all wrapped and safe.
1 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Mrs. Davies for taking the time to give us your awesome feedback.
identity Webstore Team
Perfect, thank you
Excellent service, delivered with no difficulties and very satisfied with product.
1 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Christine for taking the time to give us your great feedback.
identity Webstore Team
Excellent Customer Service, Great Price, Delivered Quickly and exactly What I Wanted.
Cain at Identity On-line was very helpful ... and patient. He quickly responded to me that the ring size issue to me (I forgot my wife's size), highlighted alternatives. On identifying a suitable alternative purchase Cain was quickly able to source it and I received it next working day ... well in time for my wife's birthday. My wife loves it ... !!! ... I will certainly be purchasing from Identity On-line again.
1 dicembre 2013
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Risposta di Identity The Jewellers
Thank you Michael for taking the time to give us your awesome feedback; very happy that your wife loves her new ring, and that Cain was helpful during your purchase
identity Webstore Team
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