Very informative and very quick to respond. Tamzin, who dealt with my query was efficient, polite and completed everything promptly. I am very pleased with the customer service I received. Thank you.... Leggi di più
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In error I cancelled my direct debit thinking it was another provider/ service so I emailed for help to re- instate my payments. Tamsin immediately responded and sorted out my error, no problem! than... Leggi di più
Lauren was a great help for my experience she listened and she sorted my issue out I’m so happy I was with home direct
Very helpful and sorted out my query in a very professional and pleasant way thank you once again Tazmin
Dettagli dell'azienda
Scritti dall'azienda
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Scritti dall'azienda
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Informazioni di contatto
4,6
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The call I got I assumed was just…
The call I got I assumed was just another market call, someone trying to sell me something I didn’t want or need, but Ellise was very professional and clear and explained everything of what I was getting, giving me 100% peace of mind I was in good hands.
16 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Nicola
Thank you for taking the time to share your experience. We completely understand how unexpected calls can feel, so we’re especially pleased to hear that Ellise’s professionalism, clarity, and thorough explanations gave you complete peace of mind. We’ll be sure to pass on your feedback to her.
Kind regards
Homeshield Direct Customer Services
Would recommend Elle’s excellent…
Would recommend Elle’s excellent customer service. Plus save me money at the end of the day.
9 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Carol
We’re delighted to hear that Elle provided excellent customer service and was able to help save you money. We look forward to helping you again in the future!
Kind regards
Homeshield Direct Customer Services
Chelsea was great
Chelsea was great, got my insurance for my washing machine sorted quickly
20 gennaio 2026
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Risposta di HomeShield Direct
Dear Natalie
Thank you for your feedback! We’re delighted to hear that Chelsea was able to get your washing machine plan sorted quickly. We’ll be sure to pass on your kind words to her.
Kind regards
Homeshield Direct Customer Services
Happy with the service I received today…
Happy with the service I received today from Lauren very polite lady thank you highly recommend this company
20 gennaio 2026
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Risposta di HomeShield Direct
Thank you for your lovely review and recommendation. We’re really pleased to hear that you were happy with the service you received from Lauren and found her to be polite and helpful.
Kind regards
Homeshield Direct Customer Services
Philippines was polite and efficient
Philippines was polite and efficient, thanks.
14 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Penny
Thank you for your feedback! We’re glad to hear that Filipa was polite and efficient. We’ll be sure to pass on your thanks to her. If there’s anything else we can help with, please let us know.
Kind regards
Homeshield Direct Customer Services
Home Appliance Insurance
Good Engineers. Trust Worthy . Very Helpful . Excellent Communication
13 gennaio 2026
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Risposta di HomeShield Direct
Dear Paul
Thank you for your fantastic feedback. We’re delighted to hear that you found our engineers trustworthy, helpful, and that communication throughout was excellent.
We really appreciate you taking the time to share your experience and look forward to helping you again if needed.
Kind regards
Homeshield Direct Customer Services
Excellent value
Very helpful understanding and very well explained 👏🏻
14 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Ian
Thank you for your lovely feedback. We’re really pleased to hear that you found our team helpful, understanding, and that everything was explained clearly for you.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
HomeShield Direct Customer Services
Very good 👍 👏 1
8 gennaio 2026
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Harry called me today to arrange my…washing machine cover
Harry called me today to arrange my covet for my washing machine. . He was very proffesional, helpful and a very pleasant young man to talk to .
13 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Tracey
Thank you for taking the time to leave this great feedback. We’re really pleased to hear that Harry was able to arrange your washing machine cover and that you found him professional, helpful, and pleasant to speak with.
We’ll be sure to pass your kind comments on to him.
Kind regards
Homeshield Direct Customer Services
I called homeshield today as my tv…
I called homeshield today as my tv broke. I got through to lauren who I have spoken to before.
As before she was very helpful and put my mind as ease.
13 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Thank you for your kind feedback. We’re delighted to hear that Lauren was able to help you again and put your mind at ease, we know how worrying these situations can be.
We’ll be sure to pass your lovely comments on to her. Thanks for choosing HomeShield.
Kind regards
Homeshield Direct Customer Services
Direct and precise assistance given and issue resolved.
A rapid response was much appreciated.
13 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Geoff
Thank you for your feedback, we’re really glad our rapid response was helpful. Providing timely support is important to us, so it’s great to know it was appreciated.
Kind regards
Homeshield Direct Customer Services
Customer service fantastic
Spoke with Conor what a lovely guy great at his job too 😄
13 gennaio 2026
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Risposta di HomeShield Direct
Dear Abbey
Thank you so much for taking the time to leave such a kind review! We’re really pleased to hear you had a great experience with Conor — he’ll be delighted to know his support made a positive impression 😄
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Homeshield Direct Customer Services
Don’t know how this Company is still…
Don’t know how this Company is still operating?
I had washing machine insurance cover over 2 years ago and opted out when the cover went from £6.90 to £19.00 per month without any notification from them.
Yesterday I had a random telephone call from home shield direct informing me my monthly cover will be reduced from £9.80 to £9.00 per month. I am currently with Domestic & general and thought the telephone call was from them so I said thank you and that was the end of the conversation . It was only when I was notified by my bank that a new direct debit had been set up in the name of Home shield direct that I realised I had been hoodwinked by this underhanded Company who seem to prey on fragile pensioners. How they are allowed to operate amazes me .
I have this morning deleted the DD.
They stated today in There reply that I last had cover with them in July 2024! So why contact me on the 12thJanuary 2026 to inform me of a discount for an insurance I no longer have with them and take it upon themselves to issue a DD with my Bank.
I did not agree yesterday and never will take out any Insurance cover with Homeshield Direct.
I request you delete all personal information you may hold on my account and I hope never to hear from you again.
Thank you
Referring to my previous 5 star review -) Things that begin well don’t always end well🥴
12 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Lesley
We are sorry that you appear to be confused on so many issues.
Most importantly we never prey on fragile pensioners and are insulted by your accusations. Our agent very clearly stated he was calling from Homeshield Direct at the very beginning of the call at no point insinuated otherwise.
We have never increased our prices from £6 - £20. The £6.90 is the price for each month over 3 years (total £248.40) and £19 is the monthly price for one year (total £228) with the next two years payment free, so in real terms we have reduced our prices.
You had a washing machine plan with us just last year in July 2024, not 5 years ago and then decided to cancel the plan. You happily then agreed to set up a new plan this month.
Trustpilot is a platform meant for genuine experiences so we are disappointed by your inaccurate review.
Kind regards
Homeshield Direct Customer Services
The experience with Ross was amazing as…
The experience with Ross was amazing as was the first time with my washing machine and now with my fridge freezer needing repaired . He walked me through the procedures and a new fridge freezer order placed . Thank you Ross for taking the time to explain what was expected..I would also like to mention Tom who took me to the next step efficiently and I am delighted with all information given and can't wait to get my fridge freezer. Thank you both for your outstanding help at this time. Keep up the great work .
7 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear May
Thank you so much for taking the time to share such a detailed and positive review. We’re delighted to hear that Ross provided an amazing experience once again, clearly explaining the process and supporting you through arranging your new fridge freezer. It’s also great to know that Tom was able to move things along efficiently and keep you well informed.
We hope you enjoy your new fridge freezer, and please don’t hesitate to get in touch if you need anything further.
Kind regards
Homeshield Direct Customer Services
Straightforward, clear and friendly
Lucy dealt with the issue straightforwardly, providing all the information needed in a clear and friendly manner.
8 gennaio 2026
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Risposta di HomeShield Direct
Dear Amy
We’re really pleased to hear that Lucy was able to resolve the issue clearly and efficiently, while keeping things friendly and straightforward. We’ll be sure to pass your comments on to her Thanks again for taking the time to leave a review!
Kind regards
Homeshield Direct Customer Services
Took out policy needed repair to washer…
Took out policy needed repair to washer paid monthly asked for the whole years payments 86.00 before repair.cancelled policy immedjately .
They kept the three direct payments not very nice about it.
I agreed monthly installments ,,,said I hadnt read small print never got policy docs yet !!! What can be done to get a refund not satisfied? Customer.
7 gennaio 2026
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Risposta di HomeShield Direct
Dear Gemma
Thank you for your feedback. £86 sounds a really good deal for a whole year of washing machine repairs and even cheaper than just one engineer visit!
Obviously you had full cover for the 3 months that you paid for.
We sincerely hope your machine is now back in good working order.
Kind regards
Homeshield Direct Customer Services
I had lovely lad today
I had lovely lad today . Explained everything very polite helpful . His name was Harry
8 gennaio 2026
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Risposta di HomeShield Direct
Dear Lorraine
Thank you for your lovely feedback. We’re so pleased to hear that Harry was polite, helpful, and took the time to explain everything clearly. We’ll be sure to pass on your kind comments to him.
Kind regards
Homeshield Direct Customer Services
homeshield direct were a pleasure to…deal with
homeshield direct were a pleasure to deal with very quick and efficient and there call handler Lauren was so pleasant and helpful good experience all round
7 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Michael
Thank you for your kind feedback. We’re delighted to hear that your experience with HomeShield Direct was quick and efficient, and that Lauren provided pleasant and helpful support.
Kind regards
Homeshield Direct Customer Services
Cold call, about washing machine cover. Lied to multiple times
Was lied to multiple times regarding white goods cover.
I advised i had cover in place with Domestic And General at £12 per month for multi appliance cover, there's is £9 per appliance, with my 3 appliances you do the math, I said D&G is cheaper and better!
Reeled of some speel that i didn;t listen to a great deal, 14 mins in, still on the phone so i Hung up...Only to be called abck right abck with more sales speel!! I've done direct sales for the AA, so i'm not the best target for these clowns, young people who are on commision!!
So i hung up and blocked their number.
Sales people need to understand a constant NO means NO!!
7 gennaio 2026
Non scritta su invito
The lady was very polite & friendly
The lady was very polite & friendly
& straight away cancelled my policy
7 gennaio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Charlene
Thank you for your feedback. We’re glad to hear that our advisor was polite and friendly and was able to assist you promptly with your plan cancellation. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
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