HomeShield Direct Recensioni 

Amazing service from start to finish. I was dealt with by a lovely gentleman called Ross. He was extremely helpful, polite and very friendly. Excellent customer service skills. Thank you Ross

Offered inferior model washing machine and then asked me to pay for an upgrade. Alternative was £258 cash which is not going to buy me another Bosch machine! Also wanted me to pay for delivery, fitting and taking old machine away all at higher prices than shop prices. Will never use this company again.
*** In response to Homeshield’s reply I would point out that specifications for Bosch include quality of build, superior engineering, higher quality components, durability, reliability and longevity of product so I am not prepared to accept a lower specification washing machine or pay up to £195 extra for a Bosch. There is no comparison between the Bosch machine I have and the Indesit model offered. Bosch machines are known to last up to twice as long as Hotpoint and Indesit models. Homeshield should offer me a Bosch machine with a 9kg drum as the most similar spec to my machine which is a Bosch machine with a 9kg drum without me paying hundreds extra. I have now complained to the Ombudsman.

Very friendly and helpful very pleased with the out come

My washing machine broke 🙁 so I called HomeShield. Lucy took my details, listened to the problem, explained the options and sent the problem to the Engineering Department. An engineer called me the next morning and had the problem explained to him; an appointment was made for an engineer to come out to ascertain what was wrong - he wasn’t hopeful! I received a call the next working day from Ross to say the machine had been condemned very shortly afterwards fooled by an email with options for a replacement machine.

The whole process was easy with every step clearly explained and without unnecessary delay. Thank you HomeShield Direct, I really appreciate your support.

My partner just had a letter out of the blue claiming she has purchased insurance costing £130 to protect a "cooker" when she does not even own a cooker I bought that.Their reply claiming I am @confused" about the company and suggesting I call them on 0345 55 70 700 is od because the helpline on the paperwork we got in to post states any questions call us on 0345 55 70 700.

Hello. I chatted with a lovely young lady named Lucy this afternoon, she has ordered my new replacement washing machine and sorted a payment plan up for me to cover the costs of delivery, installation and recycling of my old washer . Very nice chat with her. Perfect service. Thank you Lucy. 😊
Kind regards
Yvette Arthur.

Made the call very easy, explained everything and made the process of starting up the cover very easy

I recently spoke to a young lady, I found her very helpful and easy to talk to. would recommend to anyone.

I originally took out a policy with 'Homeshield Direct Ltd', for a washing machine and a fridge freezer at around £6.80/mth. The first couple of years it was fine. Then at the end of the second year I recieved no correspondence to renew.
In January I contatcted them to find out why. They said that policy had ended and if I wanted to continue I had to take out a new one for £57/mth for 12mths and overall cover for 3yrs.
I'm in an IVA and as such budgeted for everything. This was a stretch for me but I needed cover as I cannot afford to replace those appliances.
Shortly after my car had to go in for full suspension replacement which meant I couldn't afford the payments.
I had made nine out of the twelve but when I contacted them they said that the policy was closed and no further payments could be made towards it because I hadn't completed it within the first year.
Then I complained stating that no deadlock letter had been sent. I was contacted by Emma Saunders who then said I could complete the policy but only if I made the remaining payments in one and within one month.
I might have finished paying the car off but I was still in an IVA and couldn't afford that. To which her response was to say basically tough, the account would remain dormant until I made that payment of £170 and despite having paid for three quarters of the policy no cover would be provided and I could make no claims until I did. And just to cover themselves they then sent a deadlock letter.
According to the ombudsman who took the case 'Homeshield Direct', said to them that the account is still live. According to the law around outstanding debts if an offer is made to a service provider or creditor and it is refused legal representation should be sought.
Personally I think its disgusting that first of all they purposefully allowed the original policy expire just so they could increase the cost by almost ten times. But to then accept £570 in payments and expect to be able to run away with that for doing absolutely nothing is a new level of dispicable. At least part of the cover should be provided pr the opportunity to complete the payments in instalments.
As I said to Miss Saunders in the letter I recently sent I'm not going anywhere. Oniy sending recordings of the telephone conversations that prove the policy was explained isn't sufficient to address my complaint. I dkn't care if it works out to around £6.50 per appliance over the course of the 3yrs. While your paying it its still ten times more than I was paying previously. You excluded all the telephone conversations where your representative stated the account was closed with no reprieve.
Its nothing but legalised extortion. I wonder how many people they do this to and just run away with hundreds of pounds in payments for freezing people's accounts cause they had financial difficulty whilst refusing to provide any cover in return for the amounts they have paid.
Its disgusting!

Lauren is very polite and professional, solved my problem within minutes and very pleasant to talk too, as all the staff I've been in contact with, very helpful.

I received genuinely polite and friendly service throughout my experience. Everything was handled in a timely manner, and the communication was clear at every stage. I felt well‑guided and fully informed, which made the whole process smooth and stress‑free. Excellent service all round.

Helpful and efficient.

Your representative was very professional and explained the whole process also very polite

Spoke with a lovely young lady called Maddie . She was nice and polite which made the conversation flow nicely . Got my cover for £10 less than I was already paying too . What a lovely young lady Maddie is . She’s a credit to ur company .
Huge thank you to Maddie x

Excellent fast professional service

If I could give more than 5 stars I would. Each time I’ve phoned the agents have been so helpful, informative and extremely quick to deal with the issue. Keep up the great work

A pleasant ,well spoken operative .Who clearly explained my policies position , happy to deal with this organisation,on warranty items .Many thanks .Emma is a deserves a box of chocolates. A pleasure to have this conversation.

A very professional service offered by Matt. Unfortunately when I originally received a call, I was unable to speak due to work pressures. Matt advised he would repeat the call and as promised, he did. He was kind and courteous throughout the conversation. A credit to the company.

Tom was very helpful and pleasant good call manner. Thanks again.